We've made switching to Plusnet really easy

  • Award winning broadband from as little as £5.99 per month*
  • Free connection
  • Free easy setup wireless router
I have a MAC key I don't have a MAC key What is a MAC key?

You're just 3 small steps away from great value broadband

  1. Choose one of our great value broadband products from below

  2. Enter your MAC key when prompted

  3. Sit back and relax, we'll have you connected in about 10 days

You're just 3 small steps away from great value broadband

  1. Call your current provider and ask for your MAC key

    Here's a list of Internet Service Provider phone numbers

  2. Your MAC key can take up to 5 days to arrive, but when it does

    Make a note of your MAC key and come back to us (we'll still be here).
    Signing up for Plusnet broadband with a MAC key isn't essential but it ensures that we can activate your new broadband with no loss of service.

  3. If you can't wait for your MAC key - Don't panic

    You can still sign up for Plusnet broadband and reserve your preferred username.
    We'll create your account and ask for your MAC key later.

Frequently Asked Questions

  1. What is a MAC key and why do I need one?

    MAC keys are unique codes which allow you to switch broadband provider without any loss of service. If you receive your broadband service through a phone line then you'll need a MAC key to switch to Plusnet.

  2. How do I get a MAC key and how long does it take?

    Simply by calling your existing broadband provider and asking for one.
    Here's a list of Internet Service Provider phone numbers

    By law your existing provider must give you a MAC key within five working days.

  3. Can I switch to Plusnet without a MAC key?

    You can still sign up for Plusnet broadband and reserve your preferred username. We'll create your account and ask for your MAC key later.

We've made switching to Plusnet really easy

  • Includes award winning broadband and wireless router
  • Line rental included worth £11.25
  • Includes evening and weekend calls to UK and international landlines2
I have an existing phone line I dont have a phone line

  1. Choose a Broadband package

    Pick one of our great value broadband packages from below and follow the simple sign up process. More information on switching broadband

  2. Add a calling plan

    During the sign up process you'll be asked if you'd like to add a home phone calling plan. Simply choose the plan you would like and continue.

 

Plusnet Value Broadband

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Plusnet Premium Broadband

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  1. Get in touch with us

    If you currently don't have a telephone line at home you'll need to get in contact with one of our sales team.

    Please give us a call on 0845 140 0200 and we will be able to help you get setup with broadband and home phone.

Switching FAQs

Benefits of Switching

Save money on your broadband

Find out how much you could save by visiting our broadband comparison page

Earn Money for Referrals

Tell your friends about Plusnet and you can earn monthly discounts on your broadband.
Find out more

Stuff you need to know

If you leave Plusnet in your first 12 months after receiving a free set-up, router or house move, we'll charge you for these. If you remain with Plusnet for 12 months after receiving a free set-up, router or house move these charges will be waived. You can also choose to pay for any of these up front if you want more flexibility. Prices displayed are inclusive of VAT. View our terms and conditions.

* - Plusnet Value broadband starts at £5.99 a month for the first 3 months. If you live in one of our low cost areas you'll then pay this price every month. If you live outside of one of these areas you'll then pay £11.99 a month thereafter.

** - Plusnet Premium Broadband starts at £11.99 a month for the first 3 months. If you live in one of our low cost areas you'll then pay £15.99 a month thereafter. If you live outside of one of these areas you'll then pay £19.99 a month thereafter.

Phone line rental - All of our packages require phone line rental at £11.25 a month. Minimum contract length of one month applies to Plusnet Home Phone. Prices displayed are inclusive of VAT. View our terms and conditions.

1 - Broadband is described as up to 8Mb or 20Mb because your actual download speeds will vary depending on your telephone line and where you live. When you sign up we'll check your line and give you an estimate of the speed you should get. Download speeds will vary a lot in the first 10 days after connection and will then become more consistent.

2 - This applies to UK landline numbers beginning with 01, 02, 03, 0845 and 0870. All inclusive calls have a maximum free call length of 60 minutes for 01, 02, 03, 0870, 0845 and Plusnet Home Phone customers, and 30 minutes for international numbers. After this they will be charged at the standard prevailing rate. Calls to indirect access numbers and dial up internet access are excluded. Please check the Home Phone FAQs for more details about Home Phone call charges.