Help & Support

Find the help you need or ask a question

Support pages

Need some help? Click below to find simple guides on how to use your service.

New to Plusnet?

Our handbook will help you get started. Download handbook.

Help Assistant

Plusnet Assist

Use the Help Assistant to find the answers you need or contact our Support Team.

You can also check up on your current and older questions.

Plusnet Assist is instant technical support on your computer desktop.

It's free for all Plusnet Broadband and Plusnet Fibre users.

Service Status

Member Centre

Service problems? It might be us, check Service Status.

Providing you with the tools to maintain your account.