Fibre broadband without a landline - Frequently Asked Questions
Browse through our most commonly asked Fibre broadband without a home phone line questions.
All your Fibre broadband without a landline questions answered
Plusnet Fibre is a broadband only package. It uses a new connection, so it’s set up without a landline phone service.
It’s a simple package that does what’s needed to keep you connected. It gets even better. With one straightforward package, you get your best available speeds at one straightforward price. No landline. No fluff. Simple as that. Find out more about our Fibre without a landline
The technology that powers landline telephones in the UK will be phased out by Openreach from 2023 and completely switched off in 2025. With the increased use of mobile phone devices and internet video calling, traditional phone line usage is in decline.At the same time, Openreach are investing in new broadband systems and connections using the latest fibre optic technology, which doesn’t need an old copper-wire landline network.
Changes to phone line and broadband technology will affect all broadband providers, not just Plusnet.
The future’s digital and we’re getting you ready with new broadband only technology. With our Fibre package, the good news is that you don’t need a phone line, so you’ll already be one step ahead. And you’ll no longer have to pay for a landline phone service.
This type of Fibre connection is sometimes called SoGEA, which stands for Single order Generic Ethernet Access. Not an easy term to remember! It’s referred to as single order, as you’ve got everything you need in your package in one single order. Most important thing to remember - it’s a Fibre broadband only package with no phone line and will offer you the best available speed your home can get.
Yes. The connection uses standard part-fibre technology. Fibre optic cables transmit signals to your street cabinet, then copper cables carry the signal to your home but there’s no need for a landline. Instead the connection just plugs into your master socket.
Find out more about our Fibre without a landline
Fibre is just one straightforward package. We’ll just show you the fastest available speed you can get at your home. So, you could get average speeds up to 66Mb. Great for streaming and gaming on multiple devices. It’s a simple, reliable broadband only package, giving you your best available speed at one straightforward price.
Based on speed available to at least 50% of customers at peak time (8-10pm). Speeds vary by location. Check what packages and speeds you can get with our broadband postcode checker
As broadband technology is advancing at a great pace, all areas of the UK will be upgraded to new types of fibre connections. Openreach decide which regions get upgraded and when. Depending where in the country you live, you’ll have different types of fibre broadband technologies and connections available to you.
Our Fibre broadband only service is available if you live in a fibre-enabled area which has the latest connections as part of the Openreach network upgrade programme.
If you're a new customer and want to check which broadband products are available in your area, all you need to do is enter your details into our broadband postcode checker
We’ll always offer you the fastest speed you can get at your address. You can upgrade at any time once new connections become available in your area.
If you’re already with us and want to check if you can upgrade to a faster fibre package, just sign in to My Account to see your deals.
To check which broadband only products are available in your area, just pop your details into our broadband postcode checker
To see the best Plusnet deals you can get in your area all you need to do is enter your details into our broadband postcode checker
Already with us and want to check if you can upgrade to a faster fibre package? Just sign into My Account to see your available deals.
This is fibre broadband without a landline, so there’s no line rental costs. Using new technology, there’s no phone line needed to set up your connection. This means we’ll disconnect your phone line service and:
You’ll lose your home phone number, and your home phone service won’t work.
You won’t be able to make or receive calls, including to emergency services.
Personal alarms and any other services connected to your home phone will no longer work.
If you need a home phone service, don’t worry, just get in touch and we’ll advise on other digital phone options which may be available to you. Call us on 0330 1239 123.
Fibre is a broadband only package. It uses a new connection, so it’s set up without a phone line service. It’s a simple package that does what’s needed to keep you connected. It gets even better. With one straightforward package, you get your best available speeds at one straightforward price.
Full Fibre is also broadband only, so doesn’t need or provide a phone line service. The big difference is that Full Fibre uses the latest fibre optic technology which runs direct to your home. So it’s 100% fibre cables. No need for copper cables.
Full Fibre is so new it’s not available everywhere just yet. The good news is, when you sign up to a Fibre package you can easily upgrade to Full Fibre when it becomes available in your area.
With the nationwide roll out of ultrafast Full Fibre, older services like landlines will soon be phased out. We’re getting ahead and going digital with straightforward broadband only packages.
Our packages with home phone use old landline technology, so will only be available in areas which haven’t yet been upgraded to new fibre connections. Find out more about changes to our packages with a home phone line
Our broadband only packages don’t include a phone line. If you’re dependent on a home phone service, don’t worry, just get in touch and we’ll advise on other digital phone options which may be available to you. Call us on 0330 1239 123
If you're new to broadband, your service should be up and running after 5-10 working days. If you're transferring your service from another provider there's a 10 working day minimum period and you'll be able to choose a set up date if you wish.
We'll email you as soon as possible to confirm the date your service will start.
Once we’ve activated your Plusnet service, setting up your router takes just a few minutes depending on your set up.
Yes. A Plusnet Hub Two router is available with all our fibre packages. We'll make sure it arrives before or on your go live day.
We strongly advise taking one of the routers we supply unless you're an experienced Internet user. If you'd rather use your own, make sure you check it is compatible.
Want to use a router from another broadband provider?
Be aware that many providers lock routers to their network so you may not be able to use it.
The following questions should help you decide:
- Does your router say VDSL2 Fibre in its description? (You may want to Google the model name)
- Have you bought your router from a reputable high street/online retailer?
If you answered YES to both questions, it is likely that your router is compatible with our service. If you answered NO, you may want to take our router to be on the safe side.
Should you find that your router isn't compatible once your broadband service is up and running, call us on 0330 1239 123.
Sometimes you might need an engineer to visit your home to set up a new connection. We’ll confirm this as part of your order.
Please wait until we’ve sent you a message to confirm your broadband service is ready before you set up your router. We’ll let you know by email or text when you’re good to go. Then all you need to do is plug your new Hub Two router into either the supplied microfilter or directly into your master socket. See our Hub Two set up guide
