Plusnet price guide for residential products

Prices are in effect from 2nd September 2015.

To go directly to a specific section of the document, please click the relevant link below.

  1. Plusnet Broadband and Fibre Family price guide
  2. Plusnet Talk
  3. YouView TV from Plusnet
  4. BT Sport from Plusnet on the Sky Digital Satellite Platform
  5. Other charges

General introduction

1. This price guide is designed so you can quickly and easily find out about all our service pricing.

2. All prices and payments quoted in this price guide include VAT (based on the current standard Government rate).

3. Prices, content and terms may change at any time during your contract. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.


1. Plusnet Broadband and Fibre Family price guide

1. The following rental prices apply to sales of our standard and fibre optic broadband products.

2. The broadband price you pay for these services depends on which part of the UK you live in. See our UK area cost guide for more information.

3. 'Broadband & Phone' customers will switch to the 'Broadband Only' price of the appropriate table if they choose to cancel their phone package.

Products currently available from Plusnet

4. The prices set out in Tables 1.1 - 1.3 below apply to new customers only upon initial sign-up only from 17th June 2015. If you change your broadband product (including re-contracting or upgrading) you will be subject to the prices set out at Tables 1.4 to 1.6 below.

Table 1.1

Unlimited
Market Contract Package Price
Low cost areas Fixed term Broadband Only £12.49
Broadband & Phone £2.50 for the first 12 months, £9.99 thereafter
No contract Broadband Only £14.99
Broadband & Phone £12.49
Outside low cost areas Fixed term Broadband Only £19.99
Broadband & Phone £10.00 for the first 12 months, £17.49 thereafter
No contract Broadband Only £22.49
Broadband & Phone £19.99

Table 1.2

Unlimited Fibre
Market Package Price
Low cost areas Broadband Only £17.49
Broadband & Phone £5.00 for the first 6 months, £14.99 thereafter
Outside low cost areas Broadband Only £24.99
Broadband & Phone £12.50 for the first 6 months, £22.49 thereafter

Please note: Unlimited Fibre is subject to a minimum 18 month contract

Table 1.3

Unlimited Fibre Extra
Market Package Price
Low cost areas Broadband Only £22.49
Broadband & Phone £10.00 for the first 6 months, £19.99 thereafter
Outside low cost areas Broadband Only £29.99
Broadband & Phone £17.50 for the first 6 months, £27.49 thereafter

Please note: Unlimited Fibre Extra is subject to a minimum 18 month contract

5. For customers who signed up between 10th June 2014 and 16th June 2015 and any customers changing their broadband product (including re-contracting or upgrading), the prices are as follows:

Table 1.4

Unlimited
Market Contract Package Price
Low cost areas Fixed term Broadband Only £12.49
Broadband & Phone £9.99
No contract Broadband Only £14.99
Broadband & Phone £12.49
Non-low cost areas Fixed term Broadband Only £19.99
Broadband & Phone £17.49
No contract Broadband Only £22.49
Broadband & Phone £19.99

Table 1.5

Unlimited Fibre
Market Package Price
Low cost areas Broadband Only £17.49
Broadband & Phone £14.99
Non-low cost areas Broadband Only £24.99
Broadband & Phone £22.49

Please note: Unlimited Fibre is subject to a minimum 18 month contract

Table 1.6

Unlimited Fibre Extra
Market Package Price
Low cost areas Broadband Only £22.49
Broadband & Phone £19.99
Non-low cost areas Broadband Only £29.99
Broadband & Phone £27.49

Please note: Unlimited Fibre Extra is subject to a minimum 18 month contract

Previous pricing

6. For customers who signed up before 10th June 2014 and have not changed broadband product (where changing broadband product includes re-contracting or upgrading), the prices are as follows:

Table 1.7

Plusnet Unlimited
Market Contract Package Price
Low cost areas Fixed term Broadband Only £12.49
Broadband & Phone £9.99
No contract Broadband Only £14.99
Broadband & Phone £12.49
Non-low cost areas Fixed term Broadband Only £19.49
Broadband & Phone £16.99
No contract Broadband Only £21.99
Broadband & Phone £19.49

Previously sold products

7. Prices of our previously sold products can be found in our Product Archive.

8. See below for the prices of our previously sold products not included on our archive pages.

Unique services from Plusnet, Force 9 and Free-Online

Table 1.8
Product Rental (a month)
Broadband Home Lite 512k £14.99
Broadband Home Premier 512k £21.99
ADSL Home - No Install Fee #1 £22.99
Broadband Home Lite 1Mb £23.99
Broadband Home Lite 2Mb £24.99
Broadband Premier - Up to 2Mb (Annual Contract, Activation and Modem Offer) £21.99
Broadband Premier - Up to 2Mb (Annual Contract, No Modem) 20:1 variant £31.99
Force 9 Broadband Home Lite 2Mb £32.49
Force 9 Broadband Home Premier 1Mb £35.49
ADSL Home Surf £18.99
ADSL Home Self-Install £21.99
Broadband EasyStart (Original) £27.99
Broadband EasyStart £24.99
HomeWorker Pro - Up to 2Mb £29.99
HomeWorker Pro - Up to 4Mb £44.99
HomeWorker Pro - Up to 8Mb £65.99
Broadband Plus Option 2 £24.99
Broadband Plus Option 3 £34.99
Broadband Premier - Up to 2Mb £27.49
Broadband Premier - Up to 4Mb £35.49
Broadband Premier - Up to 8Mb £49.99
Broadband Home Premier 512k £27.49
Broadband Home Premier 2Mb £49.99

Other charges for your Plusnet Broadband and Fibre services

9. The following table contains a list of current pricing as referenced from the Plusnet Residential Broadband service terms.

Table 1.9

Item Cost
Broadband set up charge Contracted No contract
Broadband Only £25 £50
Broadband & Home Phone Free £25
Fibre set up charge New customer Upgrade
Fibre Broadband £50 £25
Fibre Broadband & Home Phone Free Free
Hardware
4-port wireless router £40
Fibre router £40
Plusnet Hub One £99.99
Other charges
House moves £65
Cessation fee (where applicable) £30
Postage and Packaging £6.99
Single Static IP £5
Plusnet Protect Add-On £2 a month (where chargeable)
Plusnet Pro Add-On £5 a month
Missed appointment £50

The extra usage charge

10. All of our current residential products are completely unlimited with no usage limits.

11. For older no longer for sale products please see My Account or our Broadband product archive for extra usage charges.

Broadband and Phone early termination charges

12. Contracted Plusnet Broadband and Fibre and phone services are subject to a minimum period of 12 or 18 months.

13. Please note, early termination charges vary according to when the package was taken. Charges can be seen in the following tables.

14. Customers with a phone package will switch to the 'Broadband Only' charge if they choose to cancel their phone plan.

15. Table 1.10 below applies to customers who signed up from 2nd September 2015. Table 1.10 sets out the monthly early termination charges that will apply to broadband only customers who cancel their broadband service within the minimum term, and set out the monthly early termination charges that will apply to broadband and phone customers who cancel their broadband and phone service within the minimum term.

Table 1.10

Product Package Monthly Charge
Unlimited Broadband Only £6.08
Broadband & Phone £10.75
Broadband & Phone (Line Rental Saver)* £4.00
Unlimited Fibre Broadband Only £7.36
Broadband & Phone £12.03
Broadband & Phone (Line Rental Saver)* £5.28
Unlimited Fibre Extra Broadband Only £8.70
Broadband & Phone £13.36
Broadband & Phone (Line Rental Saver)* £6.61

* A lower monthly early termination charge will apply to any period of the remaining minimum term for which a customer has Line Rental Saver.

16. Table 1.11 applies to customers who signed up before 2nd September 2015 and have not changed broadband product (where changing broadband product includes re-contracting or upgrading). The table sets out the monthly early termination charges that will apply to broadband only customers who cancel their broadband service within the minimum term, and the monthly early termination charge that will apply to broadband and phone customers who cancel their broadband and phone service within the minimum term:

Table 1.11

Product Package Monthly Charge
Plusnet Unlimited Broadband Only £6.08
Broadband & Phone £10.75
Broadband & Phone (Line Rental Saver)* £4.00
Plusnet Unlimited Fibre Broadband Only £7.36
Broadband & Phone £12.03
Broadband & Phone (Line Rental Saver)* £5.28
Plusnet Unlimited Fibre Extra Broadband Only £8.40
Broadband & Phone £13.36
Broadband & Phone (Line Rental Saver)* £6.61

* A lower monthly early termination charge will apply to any period of the remaining minimum term for which a customer has Line Rental Saver.

17. Early termination charges of our previously sold products can be found in our Product Archive.

[Back to top]


2. Plusnet Talk price guide

1. We charge calls by the day and time they are made. The time periods described in this guide are as follows:

  • 'Daytime' means between 7am and 7pm, Monday - Friday
  • 'Evening' means between 7pm and 7am, Monday - Friday
  • 'Weekend' means any time on Saturday or Sunday

Connection charges for Plusnet Talk services

2. The following connection charges apply for Plusnet Talk services.

Table 2.1

Charge Cost
New line provide £49.99
Start of a stopped BT line Free
Start of a stopped LLU line £49.99
BT transfer Free
LLU transfer Free
Transfer out Free
House move Depends on type of move - please contact Customer Support for prices
Cable transfer £49.99
Re-number £36.63

Converting your line and other set up charges

3. Charges for converting hard-wired master sockets and any other conversion charges are £100 call out charge, then £65 an hour (or part hour) thereafter.

Providing a restricted service

4. We may restrict your service if you do not pay your bill, reach your credit limit or where unapproved attachments have been made to your line. We will charge you £5.76 to apply/or lift any of these restrictions.

Current Plusnet Talk services & service features

Table 2.2

Line only Evening & Weekends Anytime Anytime International 300
Line rental
(per month)
£16.99 £16.99 £16.99 £16.99
Line Rental Saver £185.88 for 12 months paid in advance** Equivalent to £15.49 per month line rental
Call plan cost
(per month)
£0.00 £3.00 £6.00 £7.50
Call set up fee 16p (per chargeable call)
Included 01/02/03 & 0870/0845 calls No inclusive minutes Evenings & Weekends only Yes Yes
Inclusive calls to UK mobiles 100 anytime minutes available - £3 per month
Calls to Plusnet Customer Support Free at all times (no maximum call length)
Calls to other Plusnet Phone customers Inclusive at all times
Discounts to international numbers No discount 25% off standard rates to top 35 international destinations
Inclusive calls to international numbers No inclusive minutes 300 inclusive minutes to landlines in our top 35 international destinations and mobiles in Canada and the USA
(Calls longer than 30 minutes will be chargeable)

Before 2nd September 2015, Line Rental Saver was £155.88 annually (equivalent to £12.99 per month line rental).

Previously sold Plusnet Talk services & service features

5. Details of our previously sold phone products can be found in our Phone Product Archive.

Call and bill information

6. A call set up fee applies to chargeable calls. The duration (length of time) of your calls are rounded up to the next whole minute before we work out the call charge. If your call charges are worked out without including VAT, they will be rounded up to the next penny before VAT is added. The VAT on your bill will also be rounded up to the next whole penny.

Call charges for Plusnet Talk calling plans

7. The prices for calls to UK local and national numbers beginning with 01, 02 and 03 depend on your choice of Calling Plan and the time period in which you make the call.

8. Calls crossing over a time period charge band, will be charged at a pro-rata call rate for each time period.

9. The price for calls to mobile phones depends on your Call Package and time of the call.

10. Any exceptions for numbers beginning with 0845 or 0870 are set out in the Plusnet Talk call tariff. Call charges for 0845 and 0870 calls, not including VAT, are rounded up to the next penny.

11. From 01/07/2015, the charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/ukcalling

Plusnet Talk call charges

11. All prices should be on the Plusnet Talk call tariff. Due to the nature of the product, prices are added and changed regularly. We will always try to update the call tariff regularly; however this may be different to or not show a call tariff you have been charged.

Plusnet Talk calling features

Table 2.4

Call features Monthly cost Single use cost when not subscribed Available in bundle
1471 Free   No
1471 Call Return   15p per use No
Voicemail (1571) Free   No
Voicemail Plus (Call Minder) £3.00   No
Reminder Call £2.50 15p per use Yes
Call Waiting £2.50   Yes
Call Divert £2.50   Yes
Ringback £2.50 10p per use Yes
Anonymous Call Reject £4.00   No
Caller Display £0.99   Yes
Conference Calling   40p per use No

Table 2.5

Call feature bundles Price
2 features £3.00
3 features £4.50
4 features £6.00
5 features £7.50

12. Buying calling features depends on whether they are available, and a minimum period does not apply.

Phone early termination charges

13. Contracted phone packages (after 18th December 2012) are subject to a minimum period of 12 / 18 (with broadband) or 18 (with fibre) months. The following monthly early termination charges apply for customers choosing to end their Plusnet Talk service within this period (Excluding Line Rental Saver customers).

14. For any customer who cancels their phone service within the minimum term, a £6.75 per month early termination charge will apply.

[Back to top]


3. YouView TV from Plusnet

1. The following prices apply to our YouView TV from Plusnet products.

2. All YouView TV from Plusnet packages must be taken as a bundle with a residential Plusnet Unlimited Fibre Broadband product and any residential Plusnet home phone line rental package on a minimum 18 month contract.

3. All YouView TV from Plusnet packages include the Entertainment and BT Sport Lite channel packs as standard.

Products currently available on YouView TV from Plusnet

4. Our prices and products are as follows:

Table 3.1

Package Monthly Price
YouView TV from Plusnet (including Entertainment and BT Sport Lite channel packs) £5.00
YouView+ TV from Plusnet (including Entertainment and BT Sport Lite channel packs) £5.00

Please note: YouView TV from Plusnet bundles are subject to a minimum 18 month contract.

Table 3.2

Additional Channel Packs Monthly Price
Kids £3.00
BT Sport £5.00
Entertainment Plus £3.00
HD £3.00

Please note: YouView TV from Plusnet channel packs are subject to a minimum 1 month subscription. HD channel pack content is dependent upon the other channel packs you subscribe to i.e. certain HD channels will only be available as part of the HD channel pack where you also take the BT Sport channel pack.

Other Charges for your YouView TV from Plusnet service

Table 3.3

Item Cost
TV Activation Charge
YouView TV from Plusnet Free
YouView TV+ from Plusnet £50.00
Hardware & Equipment
YouView set top box £99.00
YouView+ set top box £199.00
Remote control £19.99
Power supply £19.99
Powerline adapters £40.00
HDMI cable £9.99
Ethernet cable £9.99
Other Charges
Postage and Packaging £6.99
Postage and Packaging (YouView+ set top box) £7.99
TV Engineer charge* £50.00

* An engineer charge will apply where the engineer finds the fault: would have been resolved by one of the checks we have asked you to carry out prior to the engineer appointment, finds the set top box to be damaged due to your fault, you miss the appointment, or you cancel the appointment within 24 hours of the engineer visit time. Where the engineer finds the fault to be due to the set top box and you are responsible for the damage to the set top box, or the set top box is out of warranty: the charge for the applicable replacement set top box, as set out in Table 3.3 above, will apply.

YouView TV from Plusnet early termination charges

5. The following monthly early termination charges apply for customers choosing to end their YouView TV from Plusnet service within the minimum period:

Table 3.4

Package Monthly charge
YouView TV from Plusnet (including Entertainment and BT Sport Lite channel packs) £1.80
YouView+ TV from Plusnet (including Entertainment and BT Sport Lite channel packs) £1.80

Please note: If you wish to terminate the YouView TV from Plusnet bundle (YouView TV from Plusnet, Unlimited Fibre product and Plusnet homephone line rental package) within the minimum period, you will be subject to the applicable early termination charges for YouView TV from Plusnet, Unlimited Fibre product and Plusnet homephone line rental package as set out in this price guide). Where you remove your YouView TV from Plusnet service, any remaining services may be subject to a surcharge.

[Back to top]


4. BT Sport from Plusnet on the Sky Digital Satellite Platform ('BT Sport')

1. The following rentals apply to BT Sport.

Table 4.1

Product Rental (a month)
BT Sport £9.99
BT Sport HD £12.49

2. You can activate BT Sport at any time. You will be charged for BT Sport on a pro rata basis for the period between the date you activate BT Sport and your next billing date and after that on your billing date each month.

3. You must keep BT Sport for a minimum period of 1 full month from your next billing date after which your service will continue on a rolling monthly basis. For example, if BT Sport is activated on the 10th January and your billing date is the 25th of January, your initial minimum period will end on 25th February. If you cancel BT Sport during the initial minimum period, you will still be charged for the whole of that minimum period.

4. If you cancel your broadband service from Plusnet then you will stop receiving BT Sport on your next billing date.

5. If you wish to cancel BT Sport from Plusnet, you must do so, by contacting Plusnet on 0800 432 0200 or 0345 1400200 no later than 2 days before your next billing date. Otherwise you will be charged for the following month.

6. You may cancel your agreement before we place the order for BT Sport. If you do so, you will not be charged for the service.

[Back to top]


5. Other charges

1. Payment will be by Direct Debit or other agreed payment method. All non-Direct Debit payments will incur an additional charge of £1.50 for payment collection and processing services.

2. If you fail to make a payment, we will apply a £7.50 administration fee to cover the costs of recovering payment. This charge is not subject to VAT.

3. Should your payment method fails then a £10.00 administration fee will be applied to your account to cover our administration costs associated with this failed payment. This charge is not subject to VAT.