Plusnet price guide for residential products

Prices are in effect from 10th June 2014.

To go directly to a specific section of the document, please click the relevant link below.

  1. Plusnet Broadband and Fibre Family price guide
  2. Plusnet Talk
  3. Plusnet Broadband Phone
  4. Plusnet Narrowband
  5. BT Sport from Plusnet on the Sky Digital Satellite Platform

General introduction

1. This price guide is designed so you can quickly and easily find out about all our service pricing.

2. All prices and payments quoted in this price guide include VAT (based on the current standard Government rate).

3. Payment will be by Direct Debit or other agreed payment method. All non-Direct Debit payments will incur an additional charge of £1.50 for payment collection and processing services.


1. Plusnet Broadband and Fibre Family price guide

1. The following rental prices apply to sales of our standard and fibre optic broadband products.

2. The rental pricing for these services is subject to availability in your area. See our low cost areas guide for more information.

3. 'Broadband & Phone' customers will switch to the 'Broadband Only' price of the appropriate table if they choose to cancel their phone package.

Products currently available from Plusnet

4. Our prices and products are as follows:

Table 1.1

Unlimited
Market Contract Package Price
Low cost areas Fixed term Broadband Only £12.49
Broadband & Phone £9.99
No contract Broadband Only £14.99
Broadband & Phone £12.49
Outside low cost areas Fixed term Broadband Only £19.99
Broadband & Phone £17.49
No contract Broadband Only £22.49
Broadband & Phone £19.99

Table 1.2

Unlimited Fibre
Market Package Price
Low cost areas Broadband Only £17.49
Broadband & Phone £14.99
Outside low cost areas Broadband Only £24.99
Broadband & Phone £22.49

Please note: Unlimited Fibre is subject to a minimum 18 month contract

Table 1.3

Unlimited Fibre Extra
Market Package Price
Low cost areas Broadband Only £22.49
Broadband & Phone £19.99
Outside low cost areas Broadband Only £29.99
Broadband & Phone £27.49

Please note: Unlimited Fibre Extra is subject to a minimum 18 month contract

Previous pricing

5. Before 10th June 2014, the prices of our current products were as follows:

Table 1.4

Plusnet Unlimited
Market Contract Package Price
Low cost areas Fixed term Broadband Only £12.49
Broadband & Phone £9.99
No contract Broadband Only £14.99
Broadband & Phone £12.49
Outside low cost areas Fixed term Broadband Only £19.49
Broadband & Phone £16.99
No contract Broadband Only £21.99
Broadband & Phone £19.49

Previously sold products

6. Prices of our previously sold products can be found in our Product Archive.

7. See below for the prices of our previously sold products not included on our archive pages.

Unique services from Plusnet, Force 9 and Free-Online

Table 1.5
Product Rental (a month)
Broadband Home Lite 512k £14.99
Broadband Home Premier 512k £21.99
ADSL Home - No Install Fee #1 £22.99
Broadband Home Lite 1Mb £23.99
Broadband Home Lite 2Mb £24.99
Broadband Premier - Up to 2Mb (Annual Contract, Activation and Modem Offer) £21.99
Broadband Premier - Up to 2Mb (Annual Contract, No Modem) 20:1 variant £31.99
Force 9 Broadband Home Lite 2Mb £32.49
Force 9 Broadband Home Premier 1Mb £35.49
ADSL Home Surf £18.99
ADSL Home Self-Install £21.99
Broadband EasyStart (Original) £27.99
Broadband EasyStart £24.99
HomeWorker Pro - Up to 2Mb £29.99
HomeWorker Pro - Up to 4Mb £44.99
HomeWorker Pro - Up to 8Mb £65.99
Broadband Plus Option 2 £24.99
Broadband Plus Option 3 £34.99
Broadband Premier - Up to 2Mb £27.49
Broadband Premier - Up to 4Mb £35.49
Broadband Premier - Up to 8Mb £49.99
Broadband Home Premier 512k £27.49
Broadband Home Premier 2Mb £49.99

Other charges for your Plusnet Broadband and Fibre services

8. The following table contains a list of current pricing as referenced from the Plusnet Residential Broadband service terms.

Table 1.6

Item Cost
Broadband set up charge Contracted No contract
Broadband Only £25 £50
Broadband & Home Phone Free £25
Fibre set up charge New customer Upgrade
Fibre Broadband £50 £25
Fibre Broadband & Home Phone Free Free
Hardware
4-port wireless router £40
Fibre router £40
Other charges
House moves £65
Cessation fee (where applicable) £30
Postage and Packaging £5.99
Single Static IP £5
Plusnet Protect Add-On £2 a month (where chargeable)
Plusnet Pro Add-On £5 a month
Missed appointment £50

The extra usage charge

9. All of our current residential products are are completely unlimited with no usage limits.

10. For older no longer for sale products please see My Account or our Broadband product archive for extra usage charges.

Broadband early termination charges

11. Contracted Plusnet Broadband and Fibre services are subject to a minimum period of 12 or 18 months. The following monthly early termination charges apply for customers choosing to end their Plusnet Broadband or Fibre service within the minimum period.

12. Please note, early termination charges vary according to when the package was taken. Charges can be seen in the following tables.

13. Customers with a phone package will switch to the 'Broadband Only' charge if they choose to cancel their phone plan.

Table 1.7

Product Package Monthly Charge
Unlimited Broadband Only £6.70
Broadband & Phone £4.30
Unlimited Fibre Broadband Only £8.20
Broadband & Phone £6.20
Unlimited Fibre Extra Broadband Only £8.40
Broadband & Phone £6.30

14. Early termination charges of our previously sold products can be found in our Product Archive.

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2. Plusnet Talk price guide

1. We charge calls by the day and time they are made. The time periods described in this guide are as follows:

  • 'Daytime' means between 7am and 7pm, Monday - Friday
  • 'Evening' means between 7pm and 7am, Monday - Friday
  • 'Weekend' means any time on Saturday or Sunday

Connection charges for Plusnet Talk services

2. The following connection charges apply for Plusnet Talk services.

Table 2.1

Charge Cost
New line provide £49.99
Start of a stopped BT line Free
Start of a stopped LLU line £49.99
BT transfer Free
LLU transfer Free
Transfer out Free
House move Depends on type of move - please contact Customer Support for prices
Cable transfer £49.99
Re-number £36.63

Converting your line and other set up charges

3. Charges for converting hard-wired master sockets and any other conversion charges are £100 call out charge, then £65 an hour (or part hour) there after.

Providing a restricted service

4. We may restrict your service if you do not pay your bill, reach your credit limit or where unapproved attachments have been made to your line. We will charge you £5.76 to apply/or lift any of these restrictions.

Current Plusnet Talk services & service features

Table 2.2

Line only Weekends Evening & Weekends Anytime Anytime International 300
Line rental
(per month)
Only available with Line Rental Saver £15.95 £15.95 £15.95 £15.95
Line Rental Saver £155.88 for 12 months paid in advance** Equivalent to £12.99 per month line rental
Call plan cost
(per month)
£0.00 £0.00 (Unlimited only) £2.00 on Unlimited, £0.00 on Unlimited Fibre and Unlimited Fibre Extra £5.00 £7.00
Call set up fee 15p (per chargeable call)
Included 01/02/03 & 0870/0845 calls No inclusive minutes Weekends only Evenings & Weekends only Yes Yes
Inclusive calls to UK mobiles 100 anytime minutes available - £3 per month
Calls to Plusnet Customer Support Free at all times (no maximum call length)
Calls to other Plusnet Phone customers Inclusive at all times
Discounts to international numbers No discount 25% off standard rates to top 35 international destinations
Inclusive calls to international numbers No inclusive minutes 300 inclusive minutes to landlines in our top 35 international destinations and mobiles in Canada and the USA
(Calls longer than 30 minutes will be chargeable)

** Line Rental Saver can't be taken with Weekends on Unlimited, or with Evenings & Weekends on Unlimited Fibre and Unlimited Fibre Extra. Customers on these packages who take Line Rental Saver will be switched to the Line Only package as standard.

Before 10th July 2014:

  • Line rental was £14.50 for all broadband products
  • Line rental saver was £131.88 annually (eqivalent to £10.99 per month line rental)
  • Weekends was free for all broadband products
  • Evenings & Weekends was £1.50 for all broadband products

Previously sold Plusnet Talk services & service features

5. Details of our previously sold phone products can be found in our Phone Product Archive.

Call and bill information

6. A call set up fee applies to chargeable calls. The duration (length of time) of your calls are rounded up to the next whole minute before we work out the call charge. If your call charges are worked out without including VAT, they will be rounded up to the next penny before VAT is added. The VAT on your bill will also be rounded up to the next whole penny.

Call charges for Plusnet Talk calling plans

7. The prices for calls to UK local and national numbers beginning with 01, 02 and 03 depend on your choice of Calling Plan and the time period in which you make the call.

8. Calls crossing over a time period charge band, will be charged at a pro-rata call rate for each time period.

9. The price for calls to mobile phones depends on your Call Package and time of the call.

10. Any exceptions for numbers beginning with 0845 or 0870 are set out in the Plusnet Talk call tariff. Call charges for 0845 and 0870 calls, not including VAT, are rounded up to the next penny.

Plusnet Talk call charges

11. All prices should be on the Plusnet Talk call tariff. Due to the nature of the product, prices are added and changed regularly. We will always try to update the call tariff regularly; however this may be different to or not show a call tariff you have been charged.

Plusnet Talk calling features

Table 2.4

Call features Monthly cost Single use cost when not subscribed Available in bundle
1471 Free   No
1471 Call Return   15p per use No
Voicemail (1571) Free   No
Voicemail Plus (Call Minder) £3.00   No
Reminder Call £2.50 15p per use Yes
Call Waiting £2.50   Yes
Call Divert £2.50   Yes
Ringback £2.50 10p per use Yes
Anonymous Call Reject £4.00   No
Caller Display £0.99   Yes
Conference Calling   40p per use No

Table 2.5

Call feature bundles Price
2 features £3.00
3 features £4.50
4 features £6.00
5 features £7.50

12. Buying calling features depends on whether they are available, and a minimum period does not apply.

Phone early termination charges

13. Contracted phone packages (after 18th December 2012) are subject to a minimum period of 12 / 18 (with broadband) or 18 (with fibre) months. The following monthly early termination charges apply for customers choosing to end their Plusnet Talk service within this period (Excluding Line Rental Saver customers).

The monthly early termination charges are dependent on both the phone product and the line rental

Table 2.6

The following early termination charges apply to products on £15.95 line rental.

Package Monthly early termination charge
Weekends £5.35
Evenings & Weekends £6.75
Anytime £7.90
Anytime International 300 £9.30
Mobile £8.10

Table 2.7

The following early termination charges apply to products on £14.50 or £14.99 line rental

Package Monthly early termination charge
Plusnet Weekends £4.80
Plusnet Evenings & Weekends £6.00
Plusnet Anytime £8.10
Plusnet Anytime International 300 £9.60
Plusnet Mobile £8.10
Talk Anytime £4.25
Talk Anytime International £5.25
Talk Evening & Weekends £2.25
Talk Mobile £4.25
Talk Mobile 1 £4.25

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3. Plusnet Broadband Phone price guide

1. You can find all product pricing and tariff information in the Plusnet Broadband Phone tariff.

2. We charge calls by the day and time they are made, and the time periods described in these price terms are as follows.

  • 'Daytime' means between 7am and 7pm, Monday - Friday
  • 'Evening' means between 7pm and 7am, Monday - Friday
  • 'Weekend' means any time on Saturday or Sunday

Monthly service fees

3. The following monthly rental charges apply:

Table 3.1

Product Inclusive minutes Rental (a month)
Plusnet Broadband Phone PAYG None £0.00
Plusnet Broadband Phone Evenings & Weekends 2000 off-peak minutes to 01/02/03 numbers £2.93
Plusnet Broadband Phone Anytime 4000 Anytime minutes to 01/02/03 numbers £4.88
Plusnet Broadband Phone 240 240 Anytime minutes to 01/02/03 numbers Free of charge (with certain packages)

You can view more about Broadband Phone in more detail in our Broadband Phone guides.

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4. Plusnet narrowband price guide

1. The following rentals apply to the Plusnet family narrowband products.

Table 4.1

Product Rental (a month)
F9 Bronze £5.86
F9 Silver Yorkshire Cable £6.16
F9 Plus £8.21
F9 Silver £8.21
Free-Online Plus £4.99
Anytime Lite £4.99
Lite £4.99
Connect Start £4.99
Connect Lite User (Original) £8.99
Connect Lite User £9.99
Pay As You Go (Premier) £4.99
Anytime Standard £14.99
Connect Standard £14.99
Connect Heavy User £29.99
Anytime Premier £29.99
Anytime Premier + £39.99

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5. BT Sport from Plusnet on the Sky Digital Satellite Platform ('BT Sport')

1. The following rentals apply to BT Sport.

Table 5.1

Product Rental (a month)
BT Sport £5.99
BT Sport HD £7.49

2. You can activate BT Sport at any time. You will be charged for BT Sport on a pro rata basis for the period between the date you activate BT Sport and your next billing date and after that on your billing date each month.

3. You must keep BT Sport for a minimum period of 1 full month from your next billing date after which your service will continue on a rolling monthly basis. For example, if BT Sport is activated on the 10th January and your billing date is the 25th of January, your initial minimum period will end on 25th February. If you cancel BT Sport during the initial minimum period, you will still be charged for the whole of that minimum period.

4. If you cancel your broadband service from Plusnet then you will stop receiving BT Sport on your next billing date.

5. If you wish to cancel BT Sport from Plusnet, you must do so, by contacting Plusnet on 0800 432 0200 or 0345 1400200 no later than 2 days before your next billing date. Otherwise you will be charged for the following month.

6. You may cancel your agreement before the service starts. If you do so, you will not be charged for the service.

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