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Plusnet Price Guide - prices are in effect from 8th May 2013
To go directly to a specific section of the document, please click the relevant link below.
General introduction
1. This price guide is designed so you can quickly and easily find out about all our service pricing.
2. All prices and payments quoted in this price guide include VAT (based on the current standard Government rate).
3. Payment will be by Direct Debit or other agreed payment method. All non-Direct Debit payments will incur an additional charge of £1.50 for payment collection and processing services.
Plusnet Broadband Family price guide
1. The following rentals as set out in Table 1 and Table 2 apply to sales of Plusnet Essentials or Plusnet Unlimited broadband.
2. The rental pricing for these services is subject to availability in your area.
Products currently available from Plusnet (low cost areas)
Table 1
| Product | Rental a month (contracted) | Rental a month (no contract) |
|---|---|---|
| Plusnet Essentials | £5.99 | £8.49 |
| Plusnet Unlimited | £9.99 | £12.49 |
Products currently available from Plusnet (outside low cost areas)
Table 2
| Product | Rental a month (contracted) | Rental a month (no contract) |
|---|---|---|
| Plusnet Essentials | £12.99 | £15.49 |
| Plusnet Unlimited | £16.99 | £19.49 |
3. Please note that we continue to support the following services which are no longer available for sale. The current pricing for these not for sale products can be seen in the following tables (Table 3 & Table 4).
- Table 3 - Unique services from Plusnet, Force 9 and Free-Online
- Table 4 - Services previously sold from the Plusnet family (including Force 9 and Free-Online)
Unique services from Plusnet, Force 9 and Free-Online
Table 3
| Plusnet Products | Rental (a month) |
|---|---|
| Broadband Home Lite 512k | £14.99 |
| Broadband Home Premier 512k | £21.99 |
| ADSL Home - No Install Fee #1 | £22.99 |
| Broadband Home Lite 1Mb | £23.99 |
| Broadband Home Lite 2Mb | £24.99 |
| Broadband Premier - Up to 2Mb (Annual Contract, Activation and Modem Offer) | £21.99 |
| Broadband Premier - Up to 2Mb (Annual Contract, No Modem) 20:1 variant | £31.99 |
| Force 9 Products | Rental (a month) |
| Force 9 Broadband Home Lite 2Mb | £32.49 |
| Force 9 Broadband Home Premier 1Mb | £35.49 |
Products previously available from Plusnet, Force 9 and Free-Online
Table 4
| Product | Rental (a month) |
|---|---|
| Plusnet Value | from £6.49 |
| Plusnet Extra | from £11.49 |
| Broadband Pay As You Go | £14.99 |
| Broadband Pay As You Go (15GB Special Offer) | £19.99 |
| Broadband Plus Up to 8Mb | £14.99 |
| Broadband Your Way Option 1 | £9.99 |
| Broadband Your Way Option 2 | £14.99 |
| Broadband Your Way Option 3 | £19.99 |
| Broadband Your Way Option 4 | £29.99 |
| Broadband Your Way Pro | £19.99 |
| Essential | £16.99 |
| ADSL Home Surf | £18.99 |
| ADSL Home Self-Install | £21.99 |
| Broadband Premier Option 1 | £21.99 |
| Broadband Premier Option 2 | £29.99 |
| Broadband Premier Option 3 | £39.99 |
| Broadband EasyStart (Original) | £27.99 |
| Broadband EasyStart | £24.99 |
| HomeWorker Pro - Up to 2Mb | £29.99 |
| HomeWorker Pro - Up to 4Mb | £44.99 |
| HomeWorker Pro - Up to 8Mb | £65.99 |
| Broadband Plus Option 2 | £24.99 |
| Broadband Plus Option 3 | £34.99 |
| Broadband Premier - Up to 2Mb | £27.49 |
| Broadband Premier - Up to 4Mb | £35.49 |
| Broadband Premier - Up to 8Mb | £49.99 |
| Broadband Home Premier 512k | £27.49 |
| Broadband Home Premier 2Mb | £49.99 |
Table 5
| Product | Rental (a month) for first 3 months | Rental (a month) thereafter |
|---|---|---|
| Value (orders up to 14th April 2010) | £5.99 | £11.99 (£5.99 where available) |
| The above Value subscription charges in effect until 11th July 2011. After this date, subscription costs are the same as in tables 1 and 2. | ||
| Premium | £11.99 | £19.99 (£15.99 where available) |
| Pro (orders up to 14th April 2010) | £19.99 | £19.99 |
| Pro (orders after 15th April 2010) | £16.49 | £22.99 (£16.49 or £20.79 where available) |
| Unlimited | £12.25 | £25.42 (£21.34 where available) |
Other charges for your Plusnet Broadband services
4. The following table contains a list of current pricing as referenced from the Plusnet Residential Broadband service terms.
Table 6
| Item | Cost | |
|---|---|---|
| Broadband set up charge | ||
| Contracted | No contract | |
| Broadband Only | £25 | £50 |
| Broadband & Home Phone | Free | £25 |
| Hardware | ||
| 4-port wireless router | £40 | |
| Other charges | ||
| House moves | £65 | |
| Cessation fee (where applicable) | £25 | |
| Postage and Packaging | £5.99 | |
| Single Static IP | £5 | |
| Plusnet Protect Add-On | £2 a month (where chargeable) | |
| Plusnet Pro Add-On | £5 a month | |
The extra usage charge
5. For Plusnet Essentials: if we charge you for the extra usage under the usage guideline, it will be charged at £5 per 5GB (Gigabyte), this will be rounded up to the next 5GBs.
6. For older no longer for sale products please see My Account or our Broadband product archive for extra usage charges.
Broadband Early Termination Charges
7. Contracted Plusnet Broadband services are subject to a minimum period of 12 or 18 months. The following monthly early termination charges apply for customers choosing to end their Plusnet Broadband service within the minimum period.
Table 7
| Product | Monthly Early Termination Charge |
|---|---|
| Plusnet Essentials | £4.25 |
| Plusnet Unlimited | £5.50 |
Plusnet Fibre price guide
1. The following rental prices apply to currently sold Plusnet Fibre packages.
Plusnet Fibre (low cost areas)
Table 8
| Product | Rental (a month) |
|---|---|
| Plusnet Essentials Fibre | £15.99 |
| Plusnet Unlimited Fibre | £19.99 |
Plusnet Fibre (outside low cost areas)
Table 9
| Product | Rental (a month) |
|---|---|
| Plusnet Essentials Fibre | £22.99 |
| Plusnet Unlimited Fibre | £26.99 |
2. The following rental prices apply for previously sold fibre packages.
Plusnet Fibre (low cost areas)
Table 10
| Product | Rental (a month) for the first 3 months | Rental (a month) thereafter |
|---|---|---|
| Plusnet Value Fibre | £16.49 | £16.49 |
| Plusnet Extra Fibre | £19.99 | £19.99 |
Plusnet Fibre (outside low cost areas)
Table 11
| Product | Rental (a month) for the first 3 months | Rental (a month) thereafter |
|---|---|---|
| Plusnet Value Fibre | £16.49 | £22.99 |
| Plusnet Extra Fibre | £19.99 | £26.49 |
Other charges for Plusnet Fibre services
3. The following table contains a list of current pricing as referenced from the Plusnet Fibre service terms.
Table 12
| Item | Cost | |
|---|---|---|
| Fibre set-up charge | ||
| New customer | Upgrade | |
| Fibre Broadband | £50 | £25 |
| Fibre Broadband & Home Phone | Free | Free |
| Hardware | ||
| Fibre router | £40 | |
| Other charges | ||
| Missed appointment | £50 | |
| House moves | £65 | |
| Cessation fee (where applicable) | £25 | |
| Postage and Packaging | £5.99 | |
| Single Static IP | £5 | |
| Plusnet Protect Add-on | £2 a month (where chargeable) | |
| Plusnet Pro Add-on | £5 a month | |
The extra usage charge
4. For Plusnet Essentials Fibre: if we charge you for the extra usage under the usage guideline, it will be charged at £5 per 5GB (Gigabyte), this will be rounded up to the next 5GBs.
5. For older no longer for sale products please see My Account or our Broadband product archive for extra usage charges.
Fibre Early Termination Charges
6. The Plusnet Fibre service is subject to a minimum period of 18 months. The following monthly early termination charges apply for customers choosing to end their Plusnet Fibre service within the 18 month minimum period.
Table 13
| Product | Monthly Early Termination Charge |
|---|---|
| Plusnet Essentials Fibre | £5.25 |
| Plusnet Unlimited Fibre | £5.75 |
| Plusnet Value Fibre | £4.25 (£4 if you signed up before 14/08/2012) |
| Plusnet Extra Fibre | £5.50 |
Plusnet Talk price guide
1. We charge calls by the day and time they are made. The time periods described in this guide are as follows:
- 'Daytime' means between 7am and 7pm, Monday - Friday
- 'Evening' means between 7pm and 7am, Monday - Friday
- 'Weekend' means any time on Saturday or Sunday
Connection charges for Plusnet Talk services
2. The following connection charges apply for Plusnet Talk services.
Table 14
| Charge | Cost |
|---|---|
| New line provide | £49.99 |
| Start a stopped line | Free |
| BT transfer | Free |
| LLU transfer | Free |
| Transfer out | Free |
| House move | Depends on type of move - please contact Customer Support for prices |
| Cable transfer | £49.99 |
| Re-number | £35.85 |
Converting your line and other set up charges
3. Charges for converting hard-wired master sockets and any other conversion charges are £100 call out charge, then £65 an hour (or part hour) there after.
Providing a restricted service
4. We may restrict your service if you do not pay your bill or where unapproved attachments have been made to your line. We will charge you £5.76 to apply/or lift any of these restrictions.
Current Plusnet Talk services & service features
Table 15
| Package name | Line only | Plusnet Weekends | Plusnet Evening & Weekends | Plusnet Anytime | Plusnet Anytime International 300 |
|---|---|---|---|---|---|
| Line rental | Only available with Line Rental Saver | £14.50 per month | £14.50 per month | £14.50 per month | £14.50 per month |
| Line Rental Saver | £131.88 for 12 months paid in advance* | ||||
| Call plan cost | £0.00 | £0.00 | £1.50 per month | £5.00 per month | £7.00 per month |
| Call set up fee | 13.87p (per chargeable call) | ||||
| Included 01/02/03 & 0870/0845 calls | No inclusive minutes | Weekends only | Evenings & Weekends only | Yes | Yes |
| Inclusive calls to UK mobiles | 100 anytime minutes available - £3 per month | ||||
| Calls to Plusnet Customer Support | Free at all times (no maximum call length) | ||||
| Calls to other Plusnet Phone customers | Inclusive at all times | ||||
| Discounts to international numbers | No discount | 25% off standard rates to top international destinations | 25% off standard rates to top 35 international destinations | ||
| Inclusive calls to international numbers | No inclusive minutes | 300 inclusive minutes to landlines in our top 35 international destinations and mobiles in Canada and the USA | |||
* Line Rental Saver can't be taken with Plusnet Weekends. Customers on Plusnet Weekends who take Line Rental Saver will be switched to the Line Only package as standard.
Previously sold Plusnet Talk services & service features
5. Please note that we continue to support the following services which are no longer available for sale to new customers. The current pricing and available features for these not for sale products can be seen below.
Table 16
| Package name | Essential | Talk Evening & Weekends | Talk Anytime (launched on 17th December 2010) | Talk Anytime International 300 ('Talk Anytime' prior to 17th December 2010) |
|---|---|---|---|---|
| Line rental | n/a - included in cost of broadband package | £13.99 per month | £13.99 per month | £13.99 per month |
| Line Rental Saver | n/a | £125.88 for 12 months paid in advance | ||
| Call plan cost | n/a - included in cost of broadband package | £0.00 | £4.00 per month | £6.00 per month |
| Call set up fee (if applicable) |
6p | 13.1p | ||
| Included 01/02/03 & 0870/0845 calls | From 6pm Friday to 8am Monday only | Evenings & Weekends only | Yes | Yes |
| Calls to other Plusnet Phone customers | Inclusive at all times | |||
| Calls to Plusnet Customer Support | Free at all times (no maximum call length) | |||
| Discounts to international numbers | No discount | 25% off standard rates to top international destinations | 25% off standard rates to top 35 international destinations | |
| Inclusive calls to international numbers | No inclusive minutes | 300 anytime minutes to landlines in our top (35) international destinations and mobiles in Canada and the USA | ||
Call and bill information
6. A call set up fee applies to chargeable calls. The duration (length of time) of your calls are rounded up to the next whole minute before we work out the call charge. If your call charges are worked out without including VAT, they will be rounded up to the next penny before VAT is added. The VAT on your bill will also be rounded up to the next whole penny.
Call charges for Plusnet Talk calling plans
7. The prices for calls to UK local and national numbers beginning with 01, 02 and 03 depend on your choice of Calling Plan and the time period in which you make the call.
8. Calls crossing over a time period charge band, will be charged at a pro-rata call rate for each time period.
9. The price for calls to mobile phones depends on your Call Package and time of the call.
10. Any exceptions for numbers beginning with 0845 or 0870 are set out in the Plusnet Talk call tariff. Call charges for 0845 and 0870 calls, not including VAT, are rounded up to the next penny.
Plusnet Talk call charges
11. All prices should be on the Plusnet Talk call tariff. Due to the nature of the product, prices are added and changed regularly. We will always try to update the call tariff regularly; however this may be different to or not show a call tariff you have been charged.
Plusnet Talk calling features
Table 17
| Call features | Monthly cost | Single use cost when not subscribed | Available in bundle |
|---|---|---|---|
| 1471 | Free | No | |
| 1471 Call Return | 15p per use | No | |
| Voicemail (1571) | Free | No | |
| Voicemail Plus (Call Minder) | £3.00 | No | |
| Reminder Call | £2.50 | 15p per use | Yes |
| Call Waiting | £2.50 | Yes | |
| Call Divert | £2.50 | Yes | |
| Ringback | £2.50 | 10p per use | Yes |
| Anonymous Call Reject | £4.00 | No | |
| Caller Display | £0.99 | Yes | |
| Conference Calling | 40p per use | No |
Table 18
| Call feature bundles | Price |
|---|---|
| 2 features | £3.00 |
| 3 features | £4.50 |
| 4 features | £6.00 |
| 5 features | £7.50 |
12. Buying calling features depends on whether they are available, and a minimum period does not apply.
Phone Early Termination Charges
13. Contracted phone packages (after 18th December 2012) are subject to a minimum period of 12 / 18 (with broadband) or 18 (with fibre) months. The following monthly early termination charges apply for customers choosing to end their Plusnet Talk service within this period (Excluding Line Rental Saver customers).
Table 19
| Package | Monthly Early Termination Charge |
|---|---|
| Plusnet Weekends | £4.80 |
| Plusnet Evenings & Weekends | £6.00 |
| Plusnet Anytime | £8.10 |
| Plusnet Anytime International 300 | £9.60 |
| Plusnet Mobile | £8.10 |
| Talk Anytime | £4.25 |
| Talk Anytime International | £5.25 |
| Talk Evening & Weekends | £2.25 |
| Talk Mobile | £4.25 |
| Talk Mobile 1 | £4.25 |
Plusnet Broadband Phone price guide
1. You can find all product pricing and tariff information in the Plusnet Broadband Phone tariff.
2. We charge calls by the day and time they are made, and the time periods described in these price terms are as follows.
- 'Daytime' means between 7am and 7pm, Monday - Friday
- 'Evening' means between 7pm and 7am, Monday - Friday
- 'Weekend' means any time on Saturday or Sunday
Monthly service fees
3. The following monthly rental charges apply:
Table 20
| Product | Inclusive minutes | Rental (a month) |
|---|---|---|
| Plusnet Broadband Phone PAYG | None | £0.00 |
| Plusnet Broadband Phone Evenings & Weekends | 2000 off-peak minutes to 01/02/03 numbers | £2.93 |
| Plusnet Broadband Phone Anytime | 4000 Anytime minutes to 01/02/03 numbers | £4.88 |
| Plusnet Broadband Phone 240 | 240 Anytime minutes to 01/02/03 numbers | Free of charge (with certain packages) |
You can view more about Broadband Phone in more detail in our Broadband Phone guides.
Plusnet Narrowband price guide
1. The following rentals apply to the Plusnet family narrowband products.
Table 21
| Force 9 products | Rental (a month) |
|---|---|
| F9 Bronze | £5.86 |
| F9 Silver Yorkshire Cable | £6.16 |
| F9 Plus | £8.21 |
| F9 Silver | £8.21 |
| Free-Online products | Rental (a month) |
| Free-Online Plus | £4.99 |
| All other products | Rental (a month) |
| Anytime Lite | £4.99 |
| Lite | £4.99 |
| Connect Start | £4.99 |
| Connect Lite User (Original) | £8.99 |
| Connect Lite User | £9.99 |
| Pay As You Go (Premier) | £4.99 |
| Anytime Standard | £14.99 |
| Connect Standard | £14.99 |
| Connect Heavy User | £29.99 |
| Anytime Premier | £29.99 |
| Anytime Premier + | £39.99 |
