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Help with your broadband service

Get connected

Router guides
Setup guides, FAQs, troubleshooting for Plusnet routers and connection settings for other routers

Broadband speeds
Find out how fast your line can go, what can affect your speed and how to make sure you're getting the best possible speed from your line.

Microfilters - how and why
Need help with your microfilters? Everything you need to know is here.

Master socket guide
Find out where your master socket is and what it looks like.

Get connected to wireless, secure your network and improve your signal.

Setup guides for your gaming console and details of our gaming servers.

Broadband connection problems
If you're having problems with your broadband connection, check the guides in the link or watch our support video for troubleshooting tips.

Product information & Guides

Our broadband products
Information about Plusnet broadband products both new and old.

Broadband usage
Find out how to check your monthly usage.

Fibre broadband help
Everything you need to know about our fibre optic broadband products.