Report a problem

To report a problem with your broadband, use the Broadband Troubleshooter.

Before you do, we recommend reading the guides below. You might be able to fix the problem without having to contact us!

Go to the Broadband Troubleshooter

Troubleshooting guides

These guides will help you solve most common broadband problems. Want to report a problem to our Support Team? Just click the Broadband Troubleshooter link above.

Connection problems

Speed problems