Report a problem

To report a problem with your broadband, use the Broadband Troubleshooter.

Before you do, we recommend reading the guides below. You might be able to fix the problem without having to contact us!

Go to the Broadband Troubleshooter

Connection problems

If you're having connection problems, see the guides linked below or watch our video to find out what to do.

Speed problems

If you're having speed problems, see the guides linked below or watch our video to find out what to do.