Here you'll find step-by-step guides that will help you get connected with the hardware we supply (I just need the connection settings).

All guides can be used with Windows and Apple OS X computers unless stated otherwise.

Netgear WNR1000 (Wireless router)

The Netgear WNR1000

The Netgear N150 WNR1000 is a 4-port wireless router for use with Plusnet Fibre. We've supplied it since January 2011.

Setup, questions and troubleshooting

Advanced guides

Check or change wireless settings

Thomson 585 (Wireless router)

The Thomson 585

The Thomson 585 is a 4-port wireless router which we've supplied since September 2008. These guides apply to both the Thomson 585v7 and Thomson 585v8.

Setup, questions and troubleshooting

Advanced guides

SpeedTouch ST-516 (1-port router)

The SpeedTouch ST-516

The SpeedTouch ST-516 is a 1-port wired router. We've supplied it since 17th November 2008.

Setup guide

Older hardware

Older Hardware

Looking for help with a Plusnet router not shown here? Try our hardware archive.

Hardware archive