Before you get started
See our Plusnet Fibre FAQs if you have any questions about Plusnet Fibre and how it's installed
To find out more about your router, please see our Netgear WNR1000: FAQs
If you have any problems, please see Netgear WNR1000: troubleshooting before contacting us
Your router and BT Openreach modem can get too warm if air can't flow around them. Try to avoid putting them under a desk, on a carpet/other fabric, or behind large objects
We recommend leaving your router and BT Openreach modem switched on all the time (even if you're not using them - read our broadband speed tips to find out why). If you can, connect it to an unused power socket and make sure that it won't be switched off with other items
1. What you'll need to get connected
- Your Netgear WNR1000 router
- Ethernet cable (yellow ends)
- Power supply
- BT Openreach modem
- Fibre master socket
The BT Openreach Modem and Fibre master socket
are supplied and fitted by the BT engineer who
installs your service.
2. Connect your router
When the engineer has finished the installation you can start setting up your router.
If you haven't done so already, now is a good time to switch off and unplug your old broadband router and put it to one side. You can also unplug any microfilters you were using (your new master socket has a built in filter, so you won't need them anymore).
3. Connect your computer
When setting up for the first time, we think it's easier to use the Ethernet cable. This way you can make sure everything is working and you'll be online in no time.
If using the Ethernet cable isn't convenient or you'd prefer to use wireless right away, please see our Wireless connection guides (remember to return here and follow part 4 when you're done!).
How to connect using the Ethernet cable
4. Get online
Make yourself a tea or coffee and don't touch your computer or router for 15 minutes.
(Don't try to use the Internet while you're waiting, as your router might still be setting itself up)
After 15 minutes, open your computer's web browser (e.g. Internet Explorer, Safari or Firefox). And that's it. You should see your web browser's home page - congratulations! You're now connected and able to browse the Internet.
If you didn't see your home page, you'll probably see one of the screens below:
How to setup your router
- In your web browser, go to www.routerlogin.net (or 192.168.1.254 if that doesn't work).
You'll be asked for a username and password. The username is admin and the password is password.
If you see the message below, ignore it and click OK (you're not connected to the Internet yet).
You'll now see the Basic Settings screen:
Select Yes under Does Your Internet Connection Require A Login?
This will allow you to fill in the section below:
When you've completed the above, click Apply to save the settings. This will take about a minute.
After saving the settings, you'll be taken back to the Basic Settings screen. You can now close your web browser.
When the Internet light on your router turns green, you're connected to the Internet. Open your web browser again and you should see your home page.
This page last updated 26th June 2012