Before you get started
- See our Plusnet Fibre FAQs if you have any questions about Plusnet Fibre and how it's installed
- If you have any questions about your router, please see Technicolor 582n: Frequently asked questions
- Your router and BT Openreach modem can get too warm if air can't flow around them. Try to avoid putting them under a desk, on a carpet/other fabric, or behind large objects
- We recommend leaving your router and BT Openreach modem switched on all the time (even if you're not using them - read our broadband speed tips to find out why). If you can, connect it to an unused power socket and make sure that it won't be switched off with other items
- What you'll need to get connected
- Connect your router
- Connect your computer
- Get online
- Troubleshooting: What are the lights on the router and modem telling me?
1. What you'll need to get connected
- Your Technicolor 582n router
- 2 Ethernet cables (1x yellow ends, 1x red ends)
- Power supply
- Setup card
- BT Openreach modem
- Fibre master socket
The BT Openreach Modem and Fibre master socket
are supplied and fitted by the BT engineer who
installs your service.
2. Connect your router
When the engineer has finished the installation you can start setting up your fibre router.
If you haven't done so already, now is a good time to switch off and unplug your old broadband router and put it to one side. You can also unplug any microfilters you were using (your new master socket has a built in filter, so you won't need them anymore).
3. Connect your computer
When setting up for the first time, we think it's easier to use the Ethernet cable. This way you can make sure everything is working and you'll be online in no time.
If using the Ethernet cable isn't convenient or you'd prefer to use wireless right away, please see our Wireless connection guides (remember to return here and follow part 4 when you're done!).
How to connect using the Ethernet cable
4. Get online
Make yourself a tea or coffee and don't touch your computer or router for 15 minutes.
(Don't try to use the Internet while you're waiting, as your router might still be setting itself up)
After 15 minutes, open your computer's web browser (e.g. Internet Explorer, Safari or Firefox). And that's it. You should see your web browser's home page - congratulations! You're now connected and able to browse the Internet.
If you didn't see your home page, you'll probably see one of the screens below:
How to setup your router
Enter admin as the Username.
For the Password enter the SN number shown on the bottom of your router and your setup card (it starts with CP)
Click OK to continue.
Now you'll need to enter your Broadband Username and password.
The password is the one that you use to log in to this website
Click Connect when you've done this.
After about a minute the Internet light on your router will turn green and you'll see Configuration Sucessfull. Close your web browser window.
Open a new browser window and you'll see your home page. Congratulations, you're now connected and able to browse the Internet.
6. Troubleshooting: What are the lights on the router and modem telling me?
If you're having problems connecting, the lights on the front of your router and the BT Openreach modem should provide an indication as to what's wrong.
Use the tables below as a reference for advice on what to do next.
The router lights
|Light / Colour||What it means|
|Power / Off||The power is off. Check the power cables and make sure you've switched your router on using the black button on the back|
|Power / Red||The router is starting up. If this remains red for more than a few minutes, switch your router off for a few minutes and then try again|
|Power / Yellow||The router software is updating. Leave the router on until the power light turns green|
|Power / Green||The router is ready to use|
|Ethernet / Off||No devices are connected|
|Ethernet / Green||At least one device has is connected via and Ethernet cable|
|Ethernet / Flashing Green||Data is transferring|
|Wi-Fi / Off||Wireless is off|
|Wi-Fi / Red||Wireless is on; Wireless security is off|
|Wi-Fi / Yellow||Wireless is on; Wireless security is on and using WEP|
|Wi-Fi / Green||Wireless is on; Wireless security is on and using WPA or WPA 2|
|Wi-Fi / Flashing Green||Data is transferring|
|Broadband / Off||Router is not connected to the BT Openreach modem - check the cables|
|Broadband / Green||Router is connected to the BT Openreach modem|
|Broadband / Flashing Green||Data is transferring|
|Internet / Off||There's no Internet connection - check the DSL light on the BT Openreach modem|
|Internet / Red||Internet connection failed. Open your web browser and follow the on-screen instructions.|
|Internet / Green||Router is connected to the Internet.|
The BT Openreach modem lights
|Light / Colour||What it means|
|Power / Off||The modem is switched off|
|Power / Yellow||The modem is starting up, should turn green after a short while|
|Power / Green||The modem is powered up and ready to use|
|DSL / Off||No broadband signal detected|
|DSL / Flashing Green||Broadband connection has a problem|
|DSL / Green||Broadband signal is detected and active|
|LAN 1 / Off||No connection detected / Ethernet cable not connected|
|LAN 1 / Green||Ethernet cable connected|
|LAN 1 / Flashing||Data transferring|
|The LAN 2 light and socket are not currently used|
This page last updated 26th June 2012