Broadband

Technicolor 582n: Fibre setup guide

Summary: A step by step guide to help you connect to Plusnet Fibre with your Technicolor 582n router. This guide can be used with Windows and Apple systems.

Before you get started

  • See our Plusnet Fibre FAQs if you have any questions about Plusnet Fibre and how it's installed

  • If you have any questions about your router, please see Technicolor 582n: Frequently asked questions
  • Your router and BT Openreach modem can get too warm if air can't flow around them. Try to avoid putting them under a desk, on a carpet/other fabric, or behind large objects
  • We recommend leaving your router and BT Openreach modem switched on all the time (even if you're not using them - read our broadband speed tips to find out why). If you can, connect it to an unused power socket and make sure that it won't be switched off with other items
  1. What you'll need to get connected
  2. Connect your router
  3. Connect your computer
  4. Get online
  5. Troubleshooting: What are the lights on the router and modem telling me?

1. What you'll need to get connected

  1. Your Technicolor 582n router
  2. 2 Ethernet cables (1x yellow ends, 1x red ends)
  3. Power supply
  4. Setup card
  5. BT Openreach modem
  6. Fibre master socket

The BT Openreach Modem and Fibre master socket
are supplied and fitted by the BT engineer who
installs your service.

What you'll need to get connected
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2. Connect your router

When the engineer has finished the installation you can start setting up your fibre router.

If you haven't done so already, now is a good time to switch off and unplug your old broadband router and put it to one side. You can also unplug any microfilters you were using (your new master socket has a built in filter, so you won't need them anymore).

Step 1

Assemble the power adapter by sliding the smaller three-pin plug onto it until it clicks into place, as shown.

Once assembled, connect it to the mains and the power socket on the back of the router.

If you've received a 2-part power supply (as shown below), clip the pins onto the adapter.
Step 2

Connect the Ethernet cable (red ends) to the LAN 1 socket on the BT Openreach modem.

Connect the Ethernet cable (red ends) to LAN 1 on the modem.
Step 3

Connect the other end of the Ethernet cable to the fourth Ethernet socket on the back of your router (marked with a red sticker).

Connect the other end to the router socket marked with a red sticker
Step 4

Press the black power button on the back of your router to switch it on.

Wait for the Power light to turn green before you continue (this should take about a minute).

Wait for the Power light to turn green before you continue

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3. Connect your computer

When setting up for the first time, we think it's easier to use the Ethernet cable. This way you can make sure everything is working and you'll be online in no time.

If using the Ethernet cable isn't convenient or you'd prefer to use wireless right away, please see our Wireless connection guides (remember to return here and follow part 4 when you're done!).

How to connect using the Ethernet cable

Step 1

Plug an Ethernet cable into one of the 3 available Ethernet sockets on the back of your router.

Connect an Ethernet cable to your router
Step 2

Plug the other end of the Ethernet cable into your computer's Ethernet socket. The Ethernet light on the router will turn green.

Your computer is now connected to your router, please go to part 4.

Connect the other end to your computer

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4. Get online

  1. Make yourself a tea or coffee and don't touch your computer or router for 15 minutes.

    (Don't try to use the Internet while you're waiting, as your router might still be setting itself up)

  2. After 15 minutes, open your computer's web browser (e.g. Internet Explorer, Safari or Firefox). And that's it. You should see your web browser's home page - congratulations! You're now connected and able to browse the Internet.

    If you didn't see your home page, you'll probably see one of the screens below:

    I see the Broadband Setup page I see a 'Technicolor' login screen
    I see the Broadband Setup page. I see a 'Technicolor' login screen.

    Enter your Account Username and password (the ones you use to log into this site), choose your provider and press Go.

    You'll see a confirmation screen shortly afterwards and you'll be able to start browsing.

    Please click here for further instructions.

    (If you print this guide, the further instructions will be shown underneath)

How to setup your router

  1. Enter admin as the Username.

    For the Password enter the SN number shown on the bottom of your router and your setup card (it starts with CP)

    Click OK to continue.

    Enter admin as the Username. For the Password enter the SN number shown on the bottom of your router or your setup card (it starts with CP)
  2. Now you'll need to enter your Broadband Username and password.

    Click Connect when you've done this.

    Now you'll need to enter your Broadband Username and password. Click Connect when you've done this.
  3. After about a minute the Internet light on your router will turn green and you'll see Configuration Sucessfull. Close your web browser window.

    After about a minute the Internet light on your router will turn green and you'll see Configuration Sucessful. Close your web browser window.
  4. Open a new browser window and you'll see your home page. Congratulations, you're now connected and able to browse the Internet.

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6. Troubleshooting: What are the lights on the router and modem telling me?

If you're having problems connecting, the lights on the front of your router and the BT Openreach modem should provide an indication as to what's wrong.

Use the tables below as a reference for advice on what to do next.

The router lights

Light / Colour What it means
Power / Off The power is off. Check the power cables and make sure you've switched your router on using the black button on the back
Power / Red The router is starting up. If this remains red for more than a few minutes, switch your router off for a few minutes and then try again
Power / Yellow The router software is updating. Leave the router on until the power light turns green
Power / Green The router is ready to use
Ethernet / Off No devices are connected
Ethernet / Green At least one device has is connected via and Ethernet cable
Ethernet / Flashing Green Data is transferring
Wi-Fi / Off Wireless is off
Wi-Fi / Red Wireless is on; Wireless security is off
Wi-Fi / Yellow Wireless is on; Wireless security is on and using WEP
Wi-Fi / Green Wireless is on; Wireless security is on and using WPA or WPA 2
Wi-Fi / Flashing Green Data is transferring
Broadband / Off Router is not connected to the BT Openreach modem - check the cables
Broadband / Green Router is connected to the BT Openreach modem
Broadband / Flashing Green Data is transferring
Internet / Off There's no Internet connection - check the DSL light on the BT Openreach modem
Internet / Red Internet connection failed. Open your web browser and follow the on-screen instructions.
Internet / Green Router is connected to the Internet.

The BT Openreach modem lights

Light / Colour What it means
Power / Off The modem is switched off
Power / Yellow The modem is starting up, should turn green after a short while
Power / Green The modem is powered up and ready to use
DSL / Off No broadband signal detected
DSL / Flashing Green Broadband connection has a problem
DSL / Green Broadband signal is detected and active
LAN 1 / Off No connection detected / Ethernet cable not connected
LAN 1 / Green Ethernet cable connected
LAN 1 / Flashing Data transferring
The LAN 2 light and socket are not currently used

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This page last updated 26th June 2012

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