Microfilters - how and why
Microfilters stop broadband and voice signals interfering with each other. Without them, you're likely to have problems with your broadband connection and speed. You may also hear high-pitched noises and interference when using your phone line.
A microfilter looks like a telephone adapter/line splitter with two sockets:
- One socket (usually marked ADSL or DSL) should connect to your router
- The other socket connects to a telephone handset or other device (e.g. a fax machine or digital TV box)
If your master socket has a faceplate with two sockets (what's this?) then you won't need to use microfilters.
Where to put your microfilters
You need to connect a microfilter to each phone socket in use in your property, as shown in the example above.
Phone sockets can used by phones, alarm systems, fax machines and digital TV boxes. Make sure you don't miss anything out (don't forget to check all floors of your property). Most router packs include one microfilter. If you need more, you can get them from most electrical stores and supermarkets.
How to install a microfilter
This is the easy part, just follow the steps below:
Remove the existing telephone cable from your wall socket.
|Step 2||Plug the microfilter into the empty socket.|
Plug the phone cable into the microfilter's phone socket.
If you're having problems with your connection or speed
If you're having problems with your broadband connection, we may ask you to check your microfilters. Here's what you'll need to do:
- First, unplug every device using your telephone line
- If your router isn't connected to the master socket already, move it there now and connect it directly to the socket (no extension cables) via one microfilter
(Your master socket should be close to where the telephone line enters your property. See our Master socket guide if you need help finding it).
If this fixes the problem
Something you've unplugged was causing the problem. Find out which device it is by reconnecting them and checking for problems after each one. You'll probably find that a device isn't connected via a microfilter, or that one of your microfilters is faulty.
If this doesn't fix the problem
Try another microfilter. If there's still a problem you should report it to our Support Team.
What's a double master socket?
A double master socket has two sockets (One for broadband and one for phone). If your master socket looks like this, you won't need to use standard microfilters in other sockets as your line is already filtered.
They look like this: