Help & Support home
Support Pages
Get useful setup guides and technical help for your issues.
- Articles
  - Broadband
  - Email
  - Phone
  - Software
  - View more
- Top 5 questions
Help Assistant
Got a question?

If the answer is on our website the Help Assistant will show you where to find it, or you can raise a ticket to our support team.

Come back here to check our answer when we've responded, we'll send email and texts to let you know.
- Use the Help Assistant
- View all my questions
Service Status

Having problems?

When there's a service-affecting problem we'll keep you updated here. We'll also post here when we're planning system maintenance.
Customer Support Stats
Plusnet Code of Practice

Enter your search...

Broadband

Broadband products & information

Residential broadband FAQ
Frequently asked questions about our residential broadband products.

Business broadband FAQ
Answering questions about our business broadband products.

Guide to low cost areas
Find out why broadband prices are determined by where you live.

Broadband product archive
Here you'll find information on the products we no longer sell.

IP Addresses for broadband products
Frequently Asked Questions how IP addresses are assigned with our broadband products.

Enhanced Care for business products FAQ
Read about our optional Enhanced Care service for improved support.

Plusnet Pro Add-On FAQ
Find out how our Plusnet Pro Add-On can improve your experience online.

Max Premium FAQ
Information about the IPStream Max optional add-on.

Idle timeouts
Frequently Asked Questions about idle timeouts on Broadband Plus and other older products.