Summary: Find out why broadband prices are determined by where you live.
  1. What's a low cost area?
  2. Which category is my exchange in?
  3. How much is residential broadband in each area?
  4. How much is business broadband in each area?

1. What's a low cost area?

In the areas we can supply broadband, telephone exchanges are split into 3 categories - Market 1, Market 2 and Market 3.

Which of these categories your area falls into determines the price you pay for broadband.

Market 2 and Market 3 exchanges are currently classed as low cost areas. See the table below for a breakdown of how this works.

Exchange category This means
Market 1
  • BT Wholesale is the only provider of broadband
Market 2
  • There's 2 or 3 different providers of broadband (including BT)
  • Or there's 4 or more forecasted providers and less than 10,000 properties served
Market 3
  • There's 4 or more different providers of broadband (including BT)
  • Or there's 4 or more forecasted providers and more than 10,000 properties served

The rules used to define markets were introduced by Ofcom in 2008. You can read more about this and the deregulation of the UK broadband market in Ofcom's statement.

Please note: Market areas may be reclassified depending on competitiors' pricing.

Please note: Prior to the dates shown below, only Market 3 exchanges were classed as low cost areas:

  • 11th July 2011 for residential broadband products
  • 28th May 2013 for business broadband products
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2. Which category is my exchange in?

We'll confirm your market area and monthly price after you've given us your number and postcode

If you're already with us or you want to check before signing up, use the Plusnet Usertools Exchange Checker.

Your Market Area is shown in the top right-hand corner (as shown in the picture below).

Exchange Checker Results

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3. How much is residential broadband in each area?

Standard broadband products

Unlimited
Market Contract Package Price
Low cost areas Fixed term Broadband Only £12.49
Broadband & Phone £9.99
No contract Broadband Only £14.99
Broadband & Phone £12.49
Outside low cost areas Fixed term Broadband Only £19.99
Broadband & Phone £17.49
No contract Broadband Only £22.49
Broadband & Phone £19.99

Fibre optic broadband products

Unlimited Fibre
Market Package Price
Low cost areas Broadband Only £17.49
Broadband & Phone £14.99
Outside low cost areas Broadband Only £24.99
Broadband & Phone £22.49
Unlimited Fibre Extra
Market Package Price
Low cost areas Broadband Only £22.49
Broadband & Phone £19.99
Outside low cost areas Broadband Only £29.99
Broadband & Phone £27.49

Please note: Broadband only packages taken (and not changed) before 18th June 2013 are the same price as Broadband and Phone packages.

Residential product prices include VAT.

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4. How much is business broadband in each area?

Check the tables below to see the prices for our broadband products in each area. When signing up we'll confirm the price you'll pay after we've checked your telephone number.

Standard broadband products

Business Broadband
Contract length Exchange category Monthly price Monthly price with phone
24 months Market 1 £15.00 £13.00
Market 2&3 £10.00 £8.00
12 months Market 1 £17.00 £15.00
Market 2&3 £12.00 £10.00
No contract Market 1 £19.00 £17.00
Market 2&3 £14.00 £12.00
Unlimited Business Broadband
Contract length Exchange category Monthly price Monthly price with phone
24 months Market 1 £20.00 £18.00
Market 2&3 £15.00 £13.00
12 months Market 1 £22.00 £20.00
Market 2&3 £17.00 £15.00
No contract Market 1 £24.00 £22.00
Market 2&3 £19.00 £17.00

Fibre optic broadband products

Business Fibre
Contract length Exchange category Monthly price Monthly price with phone
24 months Market 1 £31.00 £29.00
Market 2&3 £25.00 £23.00
12 months Market 1 £33.00 £31.00
Market 2&3 £27.00 £25.00
Unlimited Business Fibre
Contract length Exchange category Monthly price Monthly price with phone
24 months Market 1 £41.00 £39.00
Market 2&3 £35.00 £33.00
12 months Market 1 £43.00 £41.00
Market 2&3 £37.00 £35.00

Business product prices exclude VAT.

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This page last updated 10th June 2014

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