- Help & Support home
- Support Pages
- Help Assistant
- Service Status
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- Plusnet Code of Practice
- Introduction
- What's a low cost area?
- Which category is my exchange in?
- How much is residential broadband in each area?
- How much is business broadband in each area?
- What if I move to a different area
- Ofcom Market Area information
1. Introduction
Back in May 2008 Ofcom announced the deregulation of 70% of the UK's broadband market. This meant that the rules controlling the price of BT Wholesale services could be removed.
Telephone exchanges are categorised according to both the number of broadband providers available and the amount of properties they serve.
These categories are called Markets. There are 4 Market categories - Market 1, Market 2, Market 3 and Hull area.
On 12th July 2011, our market definitions changed so that pricing for Market 2 reflected that of Market 3, allowing even more people joining us to get our lowest prices.
| Exchange category | This means |
|---|---|
| Market 1 |
|
| Market 2 |
|
| Market 3 |
|
| Hull area |
|
2. What's a low cost Area?
Market 2 and Market 3 exchanges are classed as Low Cost Areas for residential accounts.
Market 3 exchanges are classed as Low Cost Areas for business accounts.
The increased competition in these exchanges allows us to offer better prices on our broadband packages in these areas.
(Before 12th July 2011, we only considered market 3 exchanges as low cost areas for residential accounts)
[Top]3. Which category is my exchange in?
We'll confirm your market area and the price you'll pay when you enter your number to check the availability of our products.
If you're already with us or you want to check before signing up, enter your number or postcode in the Plusnet Usertools Exchange Checker.
Your Market Area is shown in the top right-hand corner (as per the picture below).
4. How much is residential broadband in each area?
Check the tables below to see the prices for our broadband products in each area. When signing up we'll confirm the price you'll pay after we've checked your telephone number.
Residential product prices include VAT.
You'll be offered a choice of contract when you switch to one of these products. Fixed term contracts can be 12 or 18 months.
Standard broadband
| Plusnet Essentials | ||
|---|---|---|
| Contract | Exchange Category | Monthly price |
| Fixed term | Market 1 | £12.99 |
| Markets 2 & 3 | £5.99 | |
| No contract | Market 1 | £15.49 |
| Markets 2 & 3 | £8.49 | |
| Plusnet Unlimited | ||
| Fixed term | Market 1 | £16.99 |
| Markets 2 & 3 | £9.99 | |
| No contract | Market 1 | £19.49 |
| Markets 2 & 3 | £12.49 | |
Fibre optic broadband
| Plusnet Essentials Fibre | ||
|---|---|---|
| Exchange Category | Monthly price | |
| Market 1 | £22.99 | |
| Markets 2 & 3 | £15.99 | |
| Plusnet Unlimited Fibre | ||
| Market 1 | £26.99 | |
| Markets 2 & 3 | £19.99 | |
5. How much is business broadband in each area?
Check the tables below to see the prices for our broadband products in each area. When signing up we'll confirm the price you'll pay after we've checked your telephone number.
Business product prices exclude VAT.
| Product | Telephone Exchange Area | 12 month contract | 24 month contract |
|---|---|---|---|
| Business Option 1 | Market 1 & 2 | £16.00 | £15.00 |
| Market 3 | £12.00 | £10.00 | |
| Business Option 2 | Market 1 & 2 | £26.00 | £23.00 |
| Market 3 | £18.00 | £15.00 | |
| Business Option 3 | Market 1 & 2 | £35.00 | £32.00 |
| Market 3 | £28.00 | £25.00 |
6. What if I move to a different area?
Residential products
Your monthly bill will change to match the price for your new area on your next billing date.
Business products
Your monthly bill will remain the same until the end of your current contract. Once your contract expires your bill will change to match the contracted price for your area.
[Top]7. Ofcom Market Area information
You can find out more information about the Market Areas and the deregulation of the UK broadband market by reading Ofcom's statement.
[Top]This page last updated 8th May 2013
