Broadband speeds

Summary: Find out about the speeds you can expect from our broadband products.

Below are the download and upload speeds we aim for on our Residential and Business broadband products.

  • If you're not sure what the categories mean, there's a key at the bottom of the page
  • If your current product is not shown on this page, please see our Broadband product archive
  • These speeds are not guaranteed, and you may see lower if the network is busy. Under normal conditions and providing our network is performing well, we relax the rate limits on Fridays and Saturdays
  • Before reporting a problem, make sure you read our tips on How to get the best broadband speed


  • Browsing - Viewing webpages with a web browser
  • Email - Sending and receiving email with an email program such as Outlook or Mac Mail
  • VoIP - Making phone calls over your broadband connection
  • Peer to peer/Usenet - Downloading with from file sharing applications or binary newsgroups (does not include text only services)
  • Plusnet FTP - Using FTP to move files to or from servers operated by us
  • External FTP - Using FTP to move files to or from servers not operated by us
  • VPN - A secure way to connect to a network at another location, often used by home workers to access work systems. Includes VNC and Windows Remote Desktop. Network protocols such as SSH and Telnet also fall under the VPN category
  • Gaming - Online gaming
  • Download sites & servers - Large file transfers to or from the following sites and sources
  • Streaming - Playing continuous multimedia TV, movie or music files
  • Other - Activities that do not fit into the above categories
  • Activities not listed are not restricted but are subject to Traffic prioritisation
  • The speeds shown here don't represent your overall line speed
  • Demos, games downloads and system updates from services such as PlayStation Network and Xbox LIVE fall under the Download Servers category rather than Gaming
  • Applications not using their standard ports may be classed incorrectly
  • Line Speed depends on the type of broadband you have
    Type Download speed Upload speed
    Fixed speed up to 2Mb/s up to 256kb/s
    Max DSL/Max Premium up to 6Mb/s up to 448kb/s
    Max Premium* up to 6Mb/s up to 832kb/s
    ADSL2+ (Residential products) up to 17Mb/s up to 1.3Mb/s**
    ADSL2+ (Business products) up to 18Mb/s up to 1.3Mb/s**
    Fibre up to 76Mb/s up to 19.5Mb/s

    * Max DSL Premium is available on request for customers using Max DSL broadband. Please see our Max Premium FAQ for more details.

    ** ADSL2+ circuits are provisioned at 448Kb/s by default. Speeds can be uncapped on request using the Help Assistant.

    † Annex A upload speed is up to 1.3Mb/s. Annex M upload speed is up to 2.5Mb/s; availability is dependent on line conditions and costs £10 per month exc.VAT. It is available on request using the Help Assistant.

    ‡ This shows the maximum speed available for the technology, but speeds may be capped depending on your broadband product

Download sites and servers

Connections to the sites and servers listed below may see reduced speeds when our network is busy. The list not exhaustive, and access to other websites that have content hosted by one of the large Content Distribution Networks may also be slowed when the network is busy.


  • Adult bouncer
  • Bangbros Online
  • Rapidshare
  • ImageShack
  • Megaupload
  • TerraSpace


  • German Mirror site
  • Ireland Mirror site
  • Kent Mirror site

Content Distribution Networks (CDN)

  • Akamai
  • Limelight Networks
  • Level 3

Many downloads from Apple, Microsoft, PlayStation Network, Xbox LIVE and multimedia content from sites such as the BBC, eBay and Facebook are hosted on one of the above Content Distribution Networks. Depending on your account type, downloads from these sources may be slowed during busy times.

Downloads using download accelerators are also managed.

This page last updated 10th June 2014

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