- What's the cessation charge?
- When was it introduced?
- How much is it?
- When do cessation charges apply?
- Do cessation charges apply when moving home or office?
- Is there a charge for cancelling telephone services?
- Why does my Account Summary say the cessation charge is Active?
1. What's the cessation charge?
It's a charge applied by BT Wholesale (the suppliers of our broadband network) to cover the cost of the work required to remove broadband from a telephone line.[Top]
2. When was it introduced?
The charge was first introduced on 29th October 2008.
As this involved a change to our terms and conditions at the time, all customers were emailed to provide 30 days' notice of the charge.[Top]
3. How much is it?
The current and previous charges are shown below:
|Between 22/10/2009 & 04/01/2011||
|Between 29/10/2008 & 21/10/2009||
The cessation charge may change if BT Wholesale adjust their pricing. We'll email all broadband customers if this happens.[Top]
4. When do cessation charges apply?
The charge can apply to any customer who has a broadband cease placed on their line.
Generally, the main reasons for broadband ceases are:
- A broadband account is cancelled (without switching providers)
- Switching providers without a MAC key - (LLU migrations excluded)
- The telephone line used to provide broadband is cut off
Cessation charges don't apply if:
- You use a MAC key to switch to another provider (this is called a migration)
- you're a Plusnet Essentials or Plusnet Unlimited customer without a contract
5. Do cessation charges apply when moving home or office?
Technically it does, but it's covered in the moving process.
In most cases, it's free to move property. See our Moving guide for more information.[Top]
6. Is there a charge for cancelling telephone services?
No, it doesn't cost anything to cancel a telephone service or switch telephone providers.
If changes to a telephone service cause a broadband cease (see question 4), cessation charges will apply.[Top]
7. Why does my Account Summary say the cessation charge is 'Active'?
This means that the charge applies to your current broadband service. It would only ever be taken if your broadband line was ceased.
If the cessation charge changes, we'll show the old charges for reference (marked as nullified).[Top]
This page last updated 19th December 2012