Cessation Charges Explained

What is a cessation charge?

'Cessation' is the industry term for 'cancellation'. From 23rd August 2007 BT Wholesale will introduce a cessation charge of £4.90 (ex VAT) which will apply if:

1. The telephone line which your broadband service is provided on is ceased. Reasons for this may include:
   
   • A name change on the BT bill.
   • You are moving to a new address
   • You are moving to a different supplier for a telephone service (e.g. cable operator).
   • A dispute between yourself and BT Retail.
   
   
2. Your broadband service is completely cancelled.
3. Your broadband service is cancelled as a result of a house move.

When you'll need to pay the charge

From 23rd August 2007 you' ll need to pay the cessation charge of £4.90 Ex VAT if one of the events listed above happen. Cessation charges only apply to Broadband Your Way customers on these Terms and Conditions as of 1st May 2007. If you are a Broadband PAYG Basic, Broadband PAYG, Broadband Plus or Broadband Premier customer you do not need to pay any cessation charges at this stage. However, this may change in the future.

When you don't need to pay the charge

The only event where the charge doesn't apply is if you've requested a move to another provider using a MAC Key.

Finding out more about PlusNet's cancellation policy

You can find information about cancelling and related issues in our Cancellation Policy guide.

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