Contracts Policy

1. Residential Accounts

Our residential products are available with either:

• A 12 month contract (with free connection/hardware)
• A Monthly contract (No Contract)

What happens if I want to cancel?

• Our residential accounts require 10 days notice for cancellation.
• If cancelling within 12 months of receiving a free connection or router you'll be charged for them.
• If cancelling within 12 months of taking a free house move, you'll be charged for this

You would also need to pay for costs that fall within this notice period - usually your next month's subscription.

2. Business Accounts

Our business products can be purchased with either:

• A 12 month contract
• A 24 month contract

All business contracts automatically become monthly contracts once the initial term is up.

What happens if I want to cancel?

• Our business accounts require 30 days notice for cancellation
• To cancel before a 12 or 24 month contract ends, you'd need to pay up to the end of your contracted period

You would also need to pay for costs that fall within this notice period - usually your next month's subscription.