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Summary: Information about how our contracts work
This guide explains how contracts work for:
1. Residential broadband contracts
Standard broadband: you can choose between a fixed term contract (12 or 18 months) or 'no contract'.
Fibre optic broadband: all fibre products come with a fixed term 18 month contract.
- Once a fixed term contract expires you'll be switched to a rolling monthly contract automatically
- If you want to cancel before the end of your contracted period, you'll be charged a cancellation fee
- The cancellation fee is based on the monthly price of your product and the remaining months of your contracted period
- For contracts started before 18th November 2012 - the cancellation fee may also include the cost of your router and installation of your service
- You would also need to pay for costs that fall within this notice period - usually your next month's subscription
2. Business broadband contracts
All business broadband products are available with 12 or 24 month contracts.
- If you want to cancel before the end of your contract, you'd need to pay up to the end of your contracted period
- You would also need to pay for costs that fall within this notice period - usually your next month's subscription
