Help Pages > Customer Service > Billing > Contracts Policy

Contracts Policy

Service
Keywords: service | billing | contracts | annual | monthly Summary: Information about how contracts work

This guide explains how contracts work for:

  1. Residential Accounts
  2. Business Accounts

1. Residential Accounts

Our residential products are available with either:

  • A 12 month contract (with free connection/hardware)
  • A Monthly contract (No Contract)

What happens if I want to cancel?

  • Our residential accounts require 10 days notice for cancellation.
  • If cancelling within 12 months of receiving a free connection or router you'll be charged for them.
  • If cancelling within 12 months of taking a free house move, you'll be charged for this

You would also need to pay for costs that fall within this notice period - usually your next month's subscription.

[Top]

2. Business Accounts

Our business products can be purchased with either:

  • A 12 month contract
  • A 24 month contract

All business contracts automatically become monthly contracts once the initial term is up.

What happens if I want to cancel?

  • Our business accounts require 30 days notice for cancellation
  • To cancel before a 12 or 24 month contract ends, you'd need to pay up to the end of your contracted period

You would also need to pay for costs that fall within this notice period - usually your next month's subscription.

[Top]
Rate this page
happy   neutral   unhappy
Has this page helped you solve your problem? Your feedback helps us to improve the help we provide.

Please note: We cannot reply to individual feedback through Rate My Page. If you need more help with a problem please use the Help Assistant. Other customers will be happy to help you with most issues at the Community Site Forum.

Sitemap

Products

Business Solutions

Member Centre

Community

Help & Support

About Plusnet

We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.

© Plusnet plc All Rights Reserved. E&OE