Billing and orders
Using your Plusnet account
Your Usernames for Broadband, My Account and Email
Find out what your Broadband and Account Usernames are and when you'll need to use them.
Server addresses and settings
A handy reference guide to all the server and connection details you may need.
Account administration FAQ
All you need to know about how to administer your account.
Home and office move guide
Moving property? Find out how to take your broadband and telephone services with you.
Want to cancel?
If you're considering cancelling your account, find out how here.
Information on accounts and billing related issues, such as billing inquiries or updating payment details.
Find out what a cessation charge is and when, where and why they are applied.
Information about how contracts work.
Verified by Visa and MasterCard SecureCode FAQ
Read about our secure process for taking online credit and debit card payments.
Information about the delivery of your broadband hardware.
Broadband order problems
Find out about order delays and their causes.
Want to get in touch?
How to contact us
Find out how best to contact our Support Team.