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Customer service

Billing and orders

Using your Plusnet account

Your Usernames for Broadband, My Account and Email
Find out what your Broadband and Account Usernames are and when you'll need to use them.

Server addresses and settings
A handy reference guide to all the server and connection details you may need.

Account administration FAQ
All you need to know about how to administer your account.

Home and office move guide
Moving property? Find out how to take your broadband and telephone services with you.

Want to cancel?
If you're considering cancelling your account, find out how here.

Billing information

Billing guide
Information on accounts and billing related issues, such as billing inquiries or updating payment details.

Cessation charges
Find out what a cessation charge is and when, where and why they are applied.

Contracts policy
Information about how contracts work.

Verified by Visa and MasterCard SecureCode FAQ
Read about our secure process for taking online credit and debit card payments.


Hardware delivery
Information about the delivery of your broadband hardware.

Broadband order problems
Find out about order delays and their causes.

Want to get in touch?

How to contact us
Find out how best to contact our Support Team.