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Customer service

Want to cancel?

Summary: How to cancel your Plusnet account.

We're sorry that you're thinking of leaving Plusnet. If there's anything we can do to change your mind we'd be happy to discuss any issues you have and see what we can do for you.

If your product no longer meets your needs it may be worth taking a look at our latest offers. If you find a more suitable product it's free to change and a lot easier than moving providers.

If you're in a contract, or took any special offers on signup there may be a fee for cancelling your service. You can see any fees on your Account summary page.

If you have any questions or want to confirm any further details with us, you can call our Customer Options team on 0800 013 2632 or 0330 123 9197. For opening hours, please check our Contact us page.