Want to cancel?

CALL US on 0845 140 6002
Lines open 9.00am-9.00pm, Monday to Friday

We're sorry that you're considering leaving Plusnet. If you're having any kind of problem with your service we'd like the opportunity to try and fix it for you.

Please CALL US NOW on 0845 140 6002. Lines open between 9.00am and 9.00pm, Monday to Friday.

Need more information about moving to or from Plusnet? Check our Request a MAC Key FAQ.

Read on to see how we compare with our competitors

Plusnet Sky TalkTalk Orange Getting broadband Only a BT telephone line/similar is needed to get broadband You also need to subscribe to a Sky TV package Their 'free' broadband isn't available in all areas Only a BT telephone line/similar is needed to get broadband Minimum contract length 1 month 12 months 18 months 18 months Usage allowances Paid usage allowances from 8am-midnight and inclusive usage from midnight-8am Some products have fixed data usage allowances, with no difference between peak and off-peak times Fixed usage allowance - Fair usage policy - restricts ''high bandwidth activity at peak hours'' Some products have fixed data usage allowances, with no difference between peak and off-peak times Telephone support 24/7 geographic rate (0114) and non-geographic rate (0845) support lines 24/7 5p per minute (08442) support lines National rate (0870) support, only available at certain times. Free from a TalkTalk line 24/7 support from 5p per minute depending on package Extra costs The price shown on our website is the price that everyone pays A £17 per month charge is required if you're not connected to an exchange where Sky has their equipment fitted. You'll need Sky TV too For 'free' broadband you'll pay £10.50 per month line rental and £6.49 per month for an Evening & Weekend phone service It'll cost an additional £15 per month if you're not connected to an exchange where Talk Talk has their equipment fitted An extra £8 per month charge is required if you're not connected to an exchange where Orange has their equipment fitted An extra £2 per month if you don't pay by Direct Debit Earn money through referrals Most of our customers are gained through referrals; from friends, family and colleagues who've recommended us Online account management Control your email, security, payment details, webspace and more at the Member Centre Online account management using 'My Account' Some billing, payment and usage information is available online All offers available to both new and existing customers Free broadband phone calls All our products let you make calls to other Broadband Phone users and associated VoIP providers Not available on their cheapest product Apple Mac support Anti Virus Anti Spam Firewall Not available on their cheapest product Webmail Email addresses Unlimited 10 5 Unlimited Webspace 250Mb None 15Mb 150Mb     Compare us to Sky Compare us to TalkTalk Compare us to Orange

If you ask us to cancel your service we need 30 days notice. We'll take a final payment by credit/debit card to cover this notice period, and you'll have access to your account up until this final day.

Cancellations are subject to minimum contract periods and the payment of any outstanding and/or deferred amount. You can see if we need you to pay any deferred costs by checking your Account Summary.

Related links
Cancellation Policy
Annual Contracts Policy
Changing your Plusnet broadband product
Account Administration FAQ