Customer service

Want to cancel?

Summary: How to cancel your Plusnet account.

We're sorry that you're thinking of leaving Plusnet. If there's anything we can do to change your mind we'd be happy to discuss any issues you have and see what we can do for you.

If your product no longer meets your needs it may be worth taking a look at our new products. If you find a more suitable product it's free to change and a lot easier than moving providers.

Whether you're after a MAC, or want to cancel outright you'll need to speak to our Customer Options team. They're available on 0800 013 2632 or 0330 123 9197. For opening hours, please check our Contact us page.

If you're in a contract, or took any special offers on signup there may be a fee for cancelling your service. You can see any fees on your Account summary page.

If you want to know more, please see our Cancellation policy.