Customer service

Server addresses and settings

Summary: A handy reference guide to all the server and connection details you may need.
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Our website now provides help and support to customers of Plusnet, Force9 and Free-Online. Please select your provider using the drop-down menu and you will be provided with the technical support details that are appropriate to you.
Fibre Broadband Connection Settings - [more]
Broadband username - Username Guide
Connection type PPPoE always on
Broadband Connection Settings - [more]
Broadband username - Username Guide
Broadband password Your account password
Connection type PPPoA
VPI & VCI 0 & 38
Multiplex Method VC-MUX or VC Based
Email Settings - [more]
Email address format
Incoming (POP3) Server
Outgoing (SMTP) Server
IMAP Server
Usenet Server
DNS Settings - [help]
Broadband and Dial-up DNS
Broadband and Dial-up DNS (alternative set)
Primary DNS
Dial-up only DNS
Webpage Addresses - [help]
Your website
Web Server Addresses (to upload files) - [help]
FTP (uploading files)
CGI (uploading scripts)
More Support

If you can't find the information you need here try the Help Assistant.

Service Status

Check our Service Status page for updates on current problems and announcements about upcoming maintenance work.

You can also get updates over the phone by calling: 0800 917 6714.

This page last updated 4th October 2011

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