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Customer service

Server addresses and settings

Select your provider?
Our website now provides help and support to customers of Plusnet, Force9 and Free-Online. Please select your provider using the drop-down menu and you will be provided with the technical support details that are appropriate to you.

Fibre broadband settings

If you need help setting up a router supplied by Plusnet, our Router guides will help you with this. Otherwise, please refer to the documentation provided with your router.

If you're using a Plusnet Hub One

All settings should be configured automatically for you after setting up your Hub.

If you're using your own VDSL router

Use the settings below as a guide. Note, not all VDSL routers include these options - if yours doesn't, just make sure what's available matches the details below.

Broadband Username/Login name username@plusdsl.net
Connection Type / Encapsulation PPPoE Always On
VLAN Active
802.1p 0
802.1q 101

If your fibre router is connected to a BT Openreach modem

Broadband Username/Login name username@plusdsl.net
Connection Type / Encapsulation PPPoE Always On

Standard broadband (ADSL) settings

If you need help setting up a router supplied by Plusnet, our Router guides will help you with this. Otherwise, please refer to the documentation provided with your router.

Broadband Connection Settings - [more]
Broadband username username@plusdsl.net - Username Guide
Broadband password Your account password
Connection type PPPoA
VPI & VCI 0 & 38
Multiplex Method VC-MUX or VC Based

Email settings

If you need help setting up your Plusnet email address, please see our Email setup guides.

Email address format yourname@username.plus.com
Incoming (POP3) Server mail.plus.net
Outgoing (SMTP) Server relay.plus.net
IMAP Server imap.plus.net
Usenet Server news.plus.net

DNS server addresses

If you need help changing your DNS settings, please see our Software guides.

Standard DNS server addresses
Primary 212.159.13.49
Secondary 212.159.13.50
Alternative DNS server addresses
Primary DNS 212.159.6.9
Secondary 212.159.6.10
Plusnet Safeguard - DNS server addresses
Primary 213.120.234.42
Secondary 213.120.234.42

Web page and web server settings

For help with your web space and web servers, please see our Web space guides.

Your website www.username.plus.com
CGI ccgi.username.plus.com
FTP (uploading files) ftp.plus.net
CGI (uploading scripts) cshell.plus.net

More support

If you can't find the information you need here try the Help Assistant.

Service Status

Check our Service Status page for updates on current problems and announcements about upcoming maintenance work.

You can also get updates over the phone by calling: 0800 917 6714.

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