Summary: Find out what your Broadband and Account Usernames are and when you'll need to use them.
Select your provider?
Our website now provides help and support to customers of Plusnet, Force9 and Free-Online. Please select your provider using the drop-down menu and you will be provided with the technical support details that are appropriate to you.

Here we'll explain the differences between your Account, Email and Broadband usernames and when and where you'll need to use them.

  1. Your Account Username and password
  2. Your Email Username and password
  3. Your Broadband Username and password
  4. Still having problems?

1. Your Account Username and password

When will I need them?

  • When logging into My Account and the Plusnet website
  • If you need to call our Support Team - Our support agents will ask for your username and part of your password to help them find your account and identify you
  • When connecting to your Plusnet webspace - If you ever want to upload files to your webspace you'll need your Account Username to connect to the server. Find out more about uploading to your webspace

What are they?

You chose them when you signed up to Plusnet.

  • Your Account Username is between 5-16 characters and contains only letters and numbers. The first two characters are always letters
  • Your Account Password is between 8-16 characters and may contain letters (upper and lowercase), numbers and the following symbols: . / : ; > = < ? @ [ ] ^ _ ` { | } ~

I'm still not sure what they are

  • Forgotten your Account Username?
    Check any of the emails we've sent to your contact address, your username should be near the top. If you don't have access, give our support team a call and we'll be happy to help

  • Forgotten your Account Password?
    Fill out the forgotten password form and we'll send you a reminder (you'll need to know your account username or contact email address)

[Top]

2. Your Email Username and password

When will I need them?

You'll need them to collect your Plusnet email.

What are they?

  • Setting up for the first time?

    Your Email Username and password are the same as your Account Username and password

  • Setting up an additional Plusnet email address?

    • Email username: Your mailbox username (in the format account username+mailbox name)
    • Email password: Your mailbox password

I don't know what my mailbox username or password are

You'll have chosen these when you created the new mailbox. Check the email we sent after you created the new address in Manage My Mail. If you're still having trouble, give our support team a call and we'll be happy to help.

[Top]

3. Your Broadband Username and password

When will I need them?

You probably won't, our routers set themselves up (all you need to do is plug them in). We're listing this here because you'll need them if you're setting up your own router or a Plusnet router received before July 2009.

What are they?

  • Your Broadband Username is made up of your Account Username, plus an extra bit on the end. This is called the 'realm'. The realm will vary depending on the provider you signed up with (Plusnet, Force9 or Free-Online)

    Let's say your Account Username was username (it could be johnsmith, joebloggs or whatever you've chosen as your Account Username). Your Broadband Username would look something like this: username@plusdsl.net (Replace the part before '@' with your own username)

  • Your Broadband Password is the same as your Account Password

I'm still not sure what they are

  • Forgotten your Broadband Username?
    Find it in the Connection Details section of the Member Centre.

  • Forgotten your Broadband Password?
    Remember, it's the same as your Account password. Fill out the forgotten password form and we'll send you a reminder (you'll need to know your Account username)

If you're still having trouble, give our support team a call and we'll be happy to help.

[Top]

4. Still having problems?

If you're still having trouble after reading this guide, give our support team a call and we'll be happy to help.

[Top]

This page last updated 2nd March 2011

Did you find this page helpful?

Yes No Maybe