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When there's a service-affecting problem we'll keep you updated here. We'll also post here when we're planning system maintenance.
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Dialup

Help with your dial-up service

If you can't get broadband or you need a dial-up account, give our sales team a call on 0800 432 0200.

Unmetered Accounts FAQ
All the information you need about our unmetered dial-up products.

Anytime account - Night Time Access FAQ
Many of our unmetered packages allow for access during night time hours, without using up your guaranteed hours.

Dial-up Connection Guide
Information on making manual and automated connections with your dial-up account.

General Dial-up Troubleshooting FAQ
Read this guide to find how you can make your username and password more secure.

Windows XP Connection Troubleshooting
Hints and help for resolving problems with your connecting using Windows XP.

Windows Vista Dial-up Guide
A guide for setting up a dialup connection via any edition of Windows Vista.

56k Modem Problems
Where and how to change your password settings.