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Our website now provides help and support to customers of Plusnet, Force9 and Free-Online. Please select your provider using the drop-down menu and you will be provided with the technical support details that are appropriate to you.

Here you'll find step-by-step instructions on how to set up the most popular email programs (I just want to see the email settings).

Mobile devices

Windows Live Mail

Windows Live Mail

Windows Live Mail is a free email program, available for Windows XP and above.

Windows Live Mail 2011

Windows Live Mail

Windows email programs

Mac Mail

Mac Mail

Mac Mail is installed on all Apple OS X systems.

Mac Mail for OS X Lion 10.7

Mac Mail for OS X Snow Leopard 10.6

Mac Mail for OS X Tiger 10.4

Microsoft Outlook

Mozilla Thunderbird

Mozilla Thunderbird

Mozilla Thunderbird is a free email program, available for Windows & Apple OS X systems.

Email Settings

The following settings can be used to set up any email program for use with your Plusnet email.

Mail Server Addresses

POP IMAP
Incoming server mail.plus.net imap.plus.net
Outgoing server relay.plus.net

Email Username & Password

If you're setting up for the first time, you should use the following details:

  • Email username: Your Account username
  • Email password: Your Account password

If you're setting up an extra address that you've created in Manage My Mail, use the following details:

  • Email username: Your mailbox username (in the format username+mailboxname)
  • Email password: Your mailbox password

If you're not sure what these are, check the email we sent after the new address was created.

Should I choose POP or IMAP?

It's up to you! Below are the main differences between the two.

If you're not sure what to choose, go with POP. It's widely used and suitable for most people's needs.

POP IMAP

Everything sent to your email address is stored on our mail system until you connect and download it with your email program.

As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

With POP, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.