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This guide applies to Windows Live Mail 2011 for Windows systems. The screenshots shown here were taken using Windows 7.
Having trouble setting up your email?
Why not have Plusnet Assist do it for you instead? It'll also help you fix problems with broadband, wireless and email - find out more.
Please note: Plusnet Assist is not currently available for Apple OS X or Linux systems.
Follow these instructions to set up your Plusnet or hosted domain email address.
Before you can use this guide, you'll need Windows Live Mail 2011 installed on your computer (I need help with this).
If you use Windows Live Messenger or other Windows Live services, you may see a message asking if you want to sign in using your Windows Live ID. Click No. If this is the first time you've opened Windows Live Mail 2011, the Add your email accounts window will appear automatically (continue to step 2).
Otherwise, go to the Accounts tab and click the Email button on the toolbar.
Fill in your account details (see below the screenshot if you need help with this).
- Email address: Enter the address you're setting up, this could be a Plusnet address (yourname@username.plus.com) or a hosted domain address (yourname@yourdomain.co.uk)
- Password: Enter the password for the email address you're setting up (I don't know what this is)
- Display Name for your sent messages: Enter your full name (or the name you'd like people to see when you send them email from this account)
When you've done this, click Next.
Fill in your mail server addresses and email username (see below the screenshot if you need help with this).
- Incoming Server information:
- Server Type: Choose POP or IMAP for the Incoming e-mail server type (I don't know what to choose)
- Server address: For POP, this is mail.plus.net, for IMAP this is imap.plus.net (the port number will be filled in for you so leave this as it is)
- Authenticate using: Make sure this says Clear text
- Logon user name: Enter the email username for the address you're setting up (I don't know what this is)
- Outgoing server information
- Server address: relay.plus.net
Click Next to continue.
- Incoming Server information:
That's all you need to do, click Finish.
Your mail account is now ready to use. Click Send/Receive (it's on the right side of the Home tab) or press F5 on your keyboard and your email will be downloaded to your Inbox.
That's all you need to do. If you have any questions about your email service or you experience any problems, please see the Related Articles at the bottom of the page.
How to Install Windows Live Mail
Open your web browser, go to http://download.live.com and click Download now.
Click Run and wait for the file to download.
When the download finishes and runs, you'll asked what you want to install. We recommend selecting Choose the programs you want to install. If you'd happy to install everything that's available select Install all of Windows Live Essentials and go to step 5.
You'll be given a choice of Windows Live programs to install. In this example we'll only install Mail, but you can choose to install as many programs as you need.
If you already have an older version of Windows Live Mail installed, it'll be selected for upgrade.Click Install when you're ready to continue.
When the installer says it's done, click Close. If you installed any of the other Windows Live programs, they may open now.
Windows Live Mail is now installed, you can run it via the Start Menu.
Your email username and password
Setting up for the first time?
- Email username: Your Account username
- Email password: Your Account password
Your Account username and password are the ones you use to log in to this website.
Setting up an additional Plusnet email address?
- Email username: Your mailbox username (in the format username+mailboxname)
- Email password: Your mailbox password
If you're not sure what these are, check the email we sent after the new address was created.
Should I choose POP or IMAP?
It's up to you! Below are the main differences between the two.
If you're not sure what to choose, go with POP. It's widely used and suitable for most peoples needs.
| POP | IMAP |
|---|---|
Everything sent to your email address is stored on our mail system until you connect and download it with Windows Live Mail. As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them. With POP, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet. |
Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices. Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with. As your messages are kept on our mail system, you'll need to be connected to the Internet to read them. |
This page last updated 31st January 2012
