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Check or change email settings: Windows Live Mail

Summary: Guide to installing & setting up Windows Live Mail
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Our website now provides help and support to customers of Plusnet, Force9 and Free-Online. Please select your provider using the drop-down menu and you will be provided with the technical support details that are appropriate to you.

If the images don't match your screen, try our Windows Live Mail 2011 guide instead.

Follow these instructions to check or edit the settings for your Plusnet or hosted domain email address.

  1. In Windows Live Mail, right click on your email account and choose Properties from the menu.

    Tools & Account Settings
  2. Your email account settings are split between 5 tabs: General, Servers, Connection, Security and Advanced.

    Below we'll explain what you can edit under each tab.

    If you make any changes that you want to keep, click OK to close the window.


    On this tab you'll see the name of the account holder and email address (look below the screenshot if you're not sure what the settings should be).

    • Your Name: This should be your name (or the name you'd like people to see when you send them email)
    • E-mail Address: This should the address you're editing, this could be a Plusnet address ( or a hosted domain address (

    You can leave the Reply E-mail and Organization fields blank unless you have reason not to.


    This tab shows your email server and login settings (look below the screenshot if you're not sure what the settings should be).

    • Incoming mail server: For POP3, this needs to be, for IMAP this needs to be
    • Outgoing mail server (SMTP): This should be
    • E-mail username & Password: Make sure you've entered the username and password for the email address you're setting up (I don't know what these are)

    Make sure Log on using clear text authentication is selected.

    You can also switch on SMTP Authentication here, see our SMTP Authentication for Windows Live Mail guide for help with this.


    Use this tab to tell Windows Live Mail how to connect to the Internet. Unless you use different connections (e.g. dial-up or mobile dongles), leave the checkbox unticked, which will grey out the rest of the page as shown in the screenshot.


    Use the settings on this tab to encrypt or digitally sign your emails. This is not something we support so we can't offer any advice on this.


    Unless you want to change the length of time messages are stored on our servers after downloading, you shouldn't need to alter the settings on this tab.

    If you're using an IMAP account, the Incoming server port number should 143, otherwise your settings should match the screenshot below.

Your email username and password

Setting up for the first time?

  • Email username: Your Account username
  • Email password: Your Account password

Your Account username and password are the ones you log in to this website with.

Setting up an additional Plusnet email address?

  • Email username: Your mailbox username (in the format username+mailboxname)
  • Email password: Your mailbox password

If you're not sure what these are, check the email we sent after the new address was created.


This page last updated 2nd March 2011

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