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If the images don't match your screen, try our Windows Live Mail 2011 guide instead.
If you use Windows Live Mail on a laptop, you may have noticed that you can't send emails when connected to a different network (e.g. when on holiday or at a friends house). This happens because our servers only allow Plusnet customers to use them. If you're connected to a different network, the server can't tell you're a customer. We'll show you how to fix this problem by switching on SMTP authentication.
- We do not recommend using public Wi-Fi hotpots to check or send email. Find out more in our Wi-Fi security tips guide
- This service is not available to customers with a free dial-up account
- If you have multiple email accounts set up, you'll need to follow these instructions for each one
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In Windows Live Mail, right click on your email account and choose Properties from the menu.
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Choose the Servers tab, tick My server requires authentication and then click Settings.
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Select Use same settings as my incoming mail server and click OK.
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Finally, click OK to close the Properties window.
That's all you need to do! From now on you'll be able to send email from any network you connect your computer to.
[Top]This page last updated 15th March 2012
