If you use Windows Mail on a laptop, you may have noticed that you can't send emails when connected to a different network (e.g. when on holiday or at a friends house). This happens because our servers only allow Plusnet customers to use them. If you're connected to a different network, the server can't tell you're a customer. We'll show you how to fix this problem by switching on SMTP authentication.
- We do not recommend using public Wi-Fi hotpots to check or send email. Find out more in our Wi-Fi security tips guide
- This service is not available to customers with a free dial-up account
- If you have multiple email accounts set up, you'll need to follow these instructions for each one
In Windows Mail, go to Tools on the top bar and select Accounts...
Select the account you want to edit and click Properties.
Select the Servers tab, tick My server requires authentication and then click Settings.
Select Use same settings as my incoming mail server and click OK.
Click OK on the Properties screen (you should be back at the Servers tab) and finally click Close on the Internet Accounts screen.
That's all you need to do! From now on you'll be able to send email from any network you connect your computer to.[Top]
This page last updated 15th March 2012