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How to use Plusnet webmail

Summary: Find out more about Plusnet webmail

This guide is also available as a Plusnet Help video - click here to watch the video.

Plusnet webmail is an advanced system designed to provide the functionality of common email programs (e.g. Outlook, Mac Mail) in your web browser.

This guide will show you the basics so you can quickly start using your Plusnet email address.

Please note:

  1. How do I get to webmail?
  2. Navigation and Actions
  3. The Mail section
  4. Using the Address book
  5. Personal Settings

1. How do I get to webmail?

It's easy, just go to or click the Webmail link at the top right corner of this and most pages on this website.

Login with the Username and Password for the email address you want to check:

  • If you're checking your main Plusnet email address enter your Account Username and password (the ones you use to log into this site).
  • If you're checking an additional mailbox enter your Mailbox Username and the password you chose for the new mailbox. If you're not sure what these are, check the email you were sent after creating the new mailbox in Manage My Mail.
  • Choose your provider from the Server box and click Login
The Webmail Login Box

2. Navigation and Actions

At the top of the screen you'll see two rows of buttons - The Application bar and The Action bar.

The Application bar

The Application Bar

This is always shown at the very top of the page. You'll use it to switch between the available sections: Mail, Address Book and Personal Settings, or to Logout

The Action bar

The Action Bar

This shows the actions (e.g. Reply, New mail, Delete) currently available to you. What's shown depends on the section you're looking at and what you're currently doing.

We'll look at the Action bar in more detail as we cover each webmail section.


3. Mail

This is the default section - it's selected whenever you log in.

The Mail Section

On the left you'll see a list of the folders currently available. Inbox, Drafts, Sent, Junk and Deleted Items are shown as standard. The number of unread messages for each folder is shown in brackets after the name.

The right side of the screen is split horizontally. You'll see a list of emails (from the currently selected folder) with a preview pane underneath.

You can open any email shown in the list with a double click (a single click will show the selected message in the preview pane). To move messages to other folders, just drag and drop them on to the required folder.

To select multiple messages: Hold CTRL (or Command on Apple OS X machines) on your keyboard and left click each message you want to select.

What do the buttons on the Action bar do?

The Mail Sections Action bar
  1. Send/Receive
  2. Create New Mail
  3. Reply to the sender of the currently open or selected email
  4. Reply to all recipients of the currently open or selected email
  5. Forward the currently open or selected email
  6. Delete the currently open or selected email
  7. Report the currently open or selected email as Spam / Not Spam (see below for more on this)
  8. Mark the currently open or selected email
  9. More actions (Print, Download etc)

When composing email, you'll see the following buttons:

The Mail Section when composing mail
  1. Back
  2. Send
  3. Check Spelling
  4. Attach
  5. Insert signature (available if you've made one)
  6. Save as Draft
  7. Message options

Reporting Spam

If you receive any messages that you think our spam filter should have caught, click Mark as spam to report it to us. The message will be moved to the Junk folder and a copy forwarded to our email security partners (Cloudmark) to help improve our spam filter.

Reporting Spam

If you receive a genuine email and our system identifies it as spam then you can report that to us too. If an email has been identified as spam and you mark it as genuine, click This message is not spam (this will appear in place of Mark as spam when viewing an email already marked as spam).


4. Using the Address book

Select Address Book from the Application bar.

Address Book

The Groups column shows the groups you have set up for your contacts. When you first start using webmail there'll be one group - Personal Addresses. Select a group to show it's contacts in the middle column. Select a contact from here to see or edit their details in Contact Properties column on the right.

To add more groups, click the plus (+) button shown at the bottom of the group column and enter a suitable name (e.g. Family or Work). If you need to delete or rename your groups, use the cog icon or the appropriate button in the Action bar (detailed below).

To add contacts to group, drag and drop then with the left mouse button or right click on a contact and select Copy to.

Please note: All contacts are stored under the Personal Addresses group. Removing contacts from this group will also remove them from all groups you've copied them to.

What do the buttons on the Action bar do?

The Main mail Action bar
  1. Create a new contact
  2. Compose mail to the selected contact
  3. Delete the selected contact(s)
  4. Import Contacts
  5. Export Contacts

Please note: Importing and exporting contacts uses the vCard format.


5. Personal Settings

Personal settings is split into three areas (tabs):

  • Preferences - change how webmail works / displays mail
  • Folders - manage your email folders
  • Identities - manage your personal details

There is no Action bar in this section.


Select the Preferences tab and you'll see the screen shown below:

Preferences under Personal Settings

Choose the area you want to edit from the Section column. The settings for the selected section are shown on the right.

If you change anything, remember to click Save when you're done.

Managing Folders

Click the Folders tab and you'll see the screen shown below:

Folders under Personal Settings

The list of current folders is shown on the left. Use the plus (+) and cog icons at the bottom of this column to add or remove your folders.

To edit a folder, select it and the details will be shown on the right.

Click Save when you're done.


Click the Identities tab and you'll see the screen shown below:

Identities under Personal Settings

To update or check your personal details and email signature, select your email address from the Identities column.

If you want to add more identities, use the plus (+) button at the bottom of the Identities column.

When you've finished, remember to click Save.


This page last updated 19th April 2012

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