Phone

Help with your telephone service

General phone help

Phone control panel
Check your itemised bills, manage your call features and add call credit.

Home Phone FAQ
A collection of frequently asked questions about our Home Phone products.

Business Phone FAQ
A collection of frequently asked questions about our Business Phone products.

Call features guide
Find out about which features are available and how to use them.

Phone product archive
Information about Phone packages that are withdrawn from sale to new customers.

Dealing with telephone scams, nuisance calls and direct marketing
Tips on how to deal with and avoid nuisance calls.

Billing, Credit and Tariffs

Billing guide
Information on accounts and billing related issues, such as billing inquiries or updating payment details.

Credit limit and top-ups guide
Find out what credit limits are, why we use them and how to use top-ups.

Home Phone tariff
Call and setup charges for our Home Phone products.

Business Phone tariff
Call and setup charges for our Business Phone products.

Troubleshooting

How to troubleshoot or report problems with your phone line
If you're having problems with your phone service, see the guide linked above or watch our support video to find out what to do.