Phone

1. What is Broadband Phone?
2. Who can get Broadband Phone?
3. Features
4. Call limitations
5. Hardware

1. What is Broadband Phone?

Broadband Phone is a Voice over IP (VoIP) service supplied to our customers by Gradwell. VoIP is a system that allows phone calls to be made and received through an Internet connection.

To use Broadband Phone you'll need a headset, microphone or a SIP compatible USB phone. You can also use a standard telephone handset connected to a suitable router or ATA device.

As well as being able to call other Broadband Phone and VoIP users, you can make and receive calls to and from landline, mobile and international numbers. When your account is ready you'll be asked to choose a UK geographic (01/02/03) number. This can be used to call your broadband phone line from any phone service.

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2. Who can get Broadband Phone?

Broadband phone isn't available on our current residential products, but if you switch from a product that already has Broadband Phone, you'll be able to keep it. For information on availability with older residential broadband products, please see our Broadband product archive

Our business broadband packages include free Anytime Broadband Phone minutes as standard:

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3. Features

Broadband Phone offers a number of features including:

• Voicemail with custom answer messages
  Broadband Phone offers a fully featured voicemail facility which allows for custom answer messages
• SMS voicemail notification
  Store a list of your contacts with the web-based phone directory
• Customisable call divert
  Divert your calls to a geographic or mobile number after a specified number of rings
• Maximum spend per day
  Limit the amount that can be spent on calls. This is especially useful as a parental control
• Free calls to other VoIP providers
  Make free calls to customers using VoIP services from other providers
• Withhold Number
  Choose whether or not to withhold your number on outbound calls
• Fring compatibility
  Fring allows you to make Broadband Phone calls on your mobile

4. Call limitations

With Broadband Phone you can call:

• UK landlines (01,02,03)
• International numbers
• Mobiles
• Directory enquiries (118 ***)
• Emergency services (999, 112)

You can't call:

• Premium rate numbers
• The operator (100)

As Broadband Phone uses your broadband connection, it won't work if you have a power cut or broadband fault.

5. Hardware

We don't support any SIP-enabled hardware, but there's a range of hardware settings provided by our Community Site members.

This page last updated 19^th December 2012