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- How can I add or remove call features from my line?
- What call features are available and how much do they cost?
- How do I use call features?
- What can I do if there's a problem?
1. How can I add or remove call features from my line?
Go to the Call features tab on the Telephone Control Panel.
It usually takes 1 working day for features to change, but in some cases it can take up to 3 working days.
[Top]2. What call features are available and how much do they cost?
All packages feature the following call features as standard:
1471, 141, Voicemail (1571), Ringback (10p per use), Reminder call (15p per use) and Conference calling (40p per use)
You can also add any combination of the features shown below:
| Call features | Monthly cost | Available in call feature bundle? |
|---|---|---|
| Caller Display | £0.99 |
|
| Reminder Call (Unlimited use) | £2.50 |
|
| Call Waiting | £2.50 |
|
| Call Divert | £2.50 |
|
| Ring Back | £2.50 |
|
| Voicemail Extra (Call minder) | £3.00 | No |
| Anonymous Call Reject | £4.00 | No |
- Although Voicemail (1571) is free, you'll need to add it via the Telephone Control Panel before you can use it.
- Prices for Business customers exclude VAT.
Choose 2 or more qualifying call features (as shown above) to create a bundle and save money.
| How many features chosen? | Monthly cost | Potential saving |
|---|---|---|
| 2 | £3.00 | up to £2 |
| 3 | £4.50 | up to £3 |
| 4 | £6.00 | up to £4 |
| 5 | £7.50 | up to £3.49 |
3. How do I use call features?
Click on the call feature you want to see instructions for:
1471
1471 is included with all our phone packages. Use it to find out the telephone number of the last person to call you (unless the number was withheld, unavailable or came from a switchboard extension) and call them back† without having to redial.
How to use 1471
| To | You should |
|---|---|
| Hear the number of the last person to call you | Dial 1471 |
| Return the call† | Dial 3 |
| Withhold your number when making calls | Dial 141 followed by the number you want to call |
| Clear the last number stored by 1471 | Dial 1475 |
† Returning a call through 1471 costs 15p, in addition to any applicable call charges.
Ring Back
Get your phone to ring when a busy number becomes free. Ring Back will keep trying a busy number for up to 45 minutes.
Ring Back is included with all our phone packages. You can pay £2.50 per month for unlimited use, otherwise it'll cost 10p each time you use it.
How to use Ring Back
| To | You should |
|---|---|
| Set up a Ring Back |
|
| Answer a Ring Back | Pick up your handset when you hear the special Ring Back tone |
| Check a Ring Back | Dial * # 37 # |
| Cancel a Ring Back | Dial # 37 # |
Ring Back doesn't work with international or (most) switchboard numbers.
Call Waiting
When you're on a call, Call Waiting let's you know when others are trying to call.
You'll hear a beep when someone is trying to get through to you while you’re on the phone. It's up to you whether or not to take the call.
How to use Call Waiting
| To | You should |
|---|---|
| Switch on Call Waiting | Dial * 43 # | Switch to the second call | Press RECALL |
| Return to the first call | Press RECALL |
| Check if Call Waiting is on | Dial * # 43 # |
| Switch off Call Waiting | Dial # 43 # |
Conference Calling
Also known as 'Three Way Calling'. This lets you hold a call with two other people at the same time.
How to use Conference Calling
| To | You should |
|---|---|
| Start a Conference Call |
|
| Switch between calls |
|
| Switch back to Conference Calling |
|
| End the first call only |
|
| End the second call only |
|
| End both calls | Hang up |
Caller Display
Caller Display shows you the number of the person calling, so you can decide whether to answer the call or let the caller leave a message.
There are no instructions for using this feature; all you need is a handset that's compatible with Caller Display (Also know as Caller ID).
Reminder Call
Turn your house phone into an alarm clock - your phone will ring at whatever time you set a reminder for.
Reminder Call is included with all our phone packages. You can pay £2.50 per month for unlimited use, otherwise it'll cost 15p each time you use it.
How to use Reminder Call
| To | You should |
|---|---|
| Set a reminder | Dial * 55 * (Time) #
Set the time in 24 hour clock format (e.g. 7.30am is 0730 and 6:30pm is 1830) |
| Cancel the reminder | Dial # 55 # |
| Check the time of your next reminder | Dial * # 55 # |
Anonymous Call Reject
Block any calls from 'witheld numbers'. The caller will hear a message explaining why the call has been blocked.
This feature won't block calls where the incoming number is 'unavailable' (i.e. the caller has not made any attempt to 'withhold' their number). This can happen in a number of cases (e.g. if the incoming call is made from an overseas provider).
How to use Anonymous Call Reject
| To | You should |
|---|---|
| Block withheld calls | Dial * 2 2 7 # |
| Allow withheld calls | Dial # 2 2 7 # |
| Check if this feature is active | * # 2 2 7 # |
Call Divert
Divert your calls to any UK landline, mobile, and most international destinations.
When this feature is used, you'll be charged for the diverted part of each call where applicable (e.g. the cost of calling the number you're diverting to from your line).
How to use Call Divert
| To | You should |
|---|---|
| Set up Call Divert | Dial * (Code) * (Number to divert to) # |
| Check Call Divert | Dial * # (Code) # |
| Cancel Call Divert | Dial # (Code) # |
There are 3 codes you can use:
- 21 - Divert all calls
- 61 - Divert calls that aren't answered within 15 seconds
- 67 - Divert calls when your line is engaged
Voicemail and Voicemail Extra (1571)
Whether you're away from home or on another call, Voicemail acts like a built in answerphone to make sure you don't miss a call. With Voicemail you can:
- Save messages for up to 20 days
- Record your own greeting message
Standard Voicemail is included with all our phone packages, but it's not switched on as standard. To start using it, you'll need to go to the Telephone Control Panel and add it.
In addition to the standard Voicemail features, Voicemail Extra allows you to:
- Choose the number of rings before a call is answered
- Check your messages from any phone (PIN Protected)
- Link to your mobile and get SMS alerts††when new messages are left
- Save messages for up to 30 days
- Identify up to 3 callers who have hung up without leaving a message (as long they have not withheld their number)
†† SMS alerts to a linked mobile cost 10p per message.
How to use Voicemail
| To | You should |
|---|---|
| Access the Voicemail main menu | Dial 1571 from your own phone |
| Check your messages |
|
| To record a new personal message: |
|
| To use the standard greeting message |
|
Using Voicemail Extra's additional features
About your PIN number
- To check your messages from another phone, you'll need to set a remote access PIN, follow the steps below to do this
- If you ever forget your PIN, use the same steps to change it - as long as this is done from your own line you don't need to know the old PIN
To check your messages or change your greeting, please see Voicemail (1571).
| To | You should |
|---|---|
| Check your messages from another phone |
|
| Set or change your remote access PIN |
|
| Change the number of rings before Voicemail Extra answers a call |
|
| Link your mobile |
|
| Remove or change your linked mobile number |
|
| Check your messages from a linked mobile |
You'll then be transferred to the standard message menu as detailed above |
| Check the details of callers who haven't left a message |
|
4. What can I do if there's a problem?
-
Check the Call features tab on your Telephone Control Panel and make sure the feature you're having problems with is part of your package. All features take 1 working day to add (in some cases it can take up to 3) so keep this in mind if you've only added it recently
-
Unplug everything connected to your telephone line, connect a working corded caller display phone to your master socket (try each socket in turn if you can't find the master socket) and try again
-
If the call feature still doesn't work:call us or report the problem via the following Help Assistant path:
Technical Support > Telephone Services (Landline & VoIP) > Landline (Home & Business) > Report a Line Fault -
If the call feature works: Your telephone line is ok, but there's something wrong with your wiring, filters or equipment. To find the problem, plug things back in one at a time. Each time you plug something in, check to see if the call feature still work
-
This page last updated 12th October 2012
