1. How do I add or remove Call Features?
Go to the Call Features Tab on the Telephone Control Panel.
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2. How long does it take?
In most cases, Call Features orders (to add or remove) take working day, but may take up to 3 working days.
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3. What Call Features are available and how much do they cost?
- Single use cost doesn't include call charges (where applicable)
- Although Voicemail (1571) is free, you'll need to add it via the Telephone Control Panel before you can use it
- Prices for Business customers exclude VAT
Call Features Bundling
You can add just one Call Feature, or create a bundle for a discount:
- 2 for £3.00 - save up to £2
- 3 for £4.50 - save up to £3
- 4 for £6.00 - save up to £4
- 5 for £7.50 - save £3.49
The Call Features that you can add to a bundle are shown in the table above.
4. How do I use Call Features?
1471
This is free and included with all our phone packages.
| To |
You should |
| Hear the number of the last person to call you |
Dial 1471 |
| Return the call (10p per use) |
Dial 3 |
| Withhold your number when making calls |
Dial 141 then the number you want to call |
| Clear the last number stored by 1471 |
Dial 1475
Customers who permanent |
Voicemail (1571)
Voicemail (1571) makes sure you don't miss a call - whether you're away from home or on another call.
This is a free feature but it's not turned on by default. You'll need to add it via the Telephone Control Panel.
| To |
You should |
| Listen to your new messages |
Pick up the phone. You'll be alerted that you've got new messages by a stuttering tone |
| Access your messages |
Dial 1571 |
Voicemail Plus (Call Minder)
Voicemail Plus is similar to Voicemail (1571) but it has more options and you can check your messages from any other phone.
| To |
You should |
| Access your messages |
Dial 1571 |
| Listen to your messages |
Press 1 or say one |
Check/Edit your personal options:
- Number of rings before answering
- Record your own greeting message
- Change your PIN
|
Press 2 or say two |
| Link your mobile and get SMS alerts when you get a new message |
- From the home phone number, dial 1571
- To link your mobile, press 6
- Enter the mobile number that you want to link, followed by #
- Press 1 to link this mobile or Press 2 to enter a different mobile number
|
| Remove or change your linked mobile |
- From the home phone number, dial 1571
- To link your mobile, press 6
- After pressing 6, you will be hear a message "The mobile number linked to this line is ....."
- To change it, press 2, or to unlink this mobile from your mailbox, press 3.
|
| Check your messages from a linked mobile |
- Dial your land line number from the linked mobile phone
- On hearing the Call Minder greeting, press7
- This will take you to the beginning of your messages
|
| Check your messages from another phone |
- Dial your own number.
- On hearing the Call Minder greeting enter your PIN number
- This will take you to the beginning of your messages
|
Conference Calling
Also known as '3 Way Calling'. This let's you talk with 2 other callers at the same time.
| To |
You should |
| Start a Conference Call |
Dial the first number and wait for an answer |
| Get the second person on the call |
Ask the first person to hold. Press RECALL, wait for the dial tone. Then dial the second number. Wait for an answer |
| Get the first person on the call |
Ask the second person to hold. Press RECALL, wait for the dial tone. Then dial 3. You can talk to both people at the same time, or either person individually |
| Switch between one person and another |
Press RECALL, wait for the dial tone. Dial 2 |
| Switch back to Conference Calling |
Press RECALL, wait for the dial tone. Then dial 3 |
| End the call with the first person |
Press RECALL, wait for dial tone. Then dial 5 |
| End the call with the second person |
Press RECALL, wait for dial tone. Then dial 7 |
| End the call with both people |
HANG UP |
Caller Display
With Caller Display, compatible handsets will show you the number of the person who's calling.
A number won't be displayed if it's unavailable (usually international calls) or if the caller's withheld it.
Reminder Call (£2.50 unlimited or 15p per use)
Set your phone for an alarm call.
| To |
You should |
| Set up the alarm |
Dial * 55 * (time) #
Set the time in 24 hour clock format
(e.g. 6:30pm is 1830) |
| Cancel the alarm |
Dial # 55 # |
| Check the time |
Dial * # 55 # |
Call Waiting
Get an alert if somebody tries to call you when you're already on a call.
| To |
You should |
| Switch on Call Waiting |
Dial * 43 |
| Speak to your second caller, when you hear a beep alerting you that you've got a second call |
Press RECALL |
| Return to your first caller |
Press RECALL |
| Check that Call Waiting is on |
Dial * # 43 # |
| Switch off Call Waiting |
Dial # 43 # |
Call Divert
Divert your calls to any UK landline, mobile, and most international destinations.
There are 3 codes you can use:
- 21 - Divert (all calls)
- 61 - Divert calls you don't answer within 15 seconds (no reply)
- 67 - Divert calls when your phone is engaged (busy)
| To |
You should |
| Set up Call Divert |
Dial * (Code) * (Number to divert to) # |
| Check Call Divert |
Dial * # (Code) # |
| Cancel Call Divert |
Dial # (Code) # |
Ring Back (£2.50 unlimited or 10p per use)
Get a call back when a busy number becomes available. Ring Back will keep trying a busy number for up to 45 minutes.
| To |
You should |
| Set up Ring Back |
Dial 5 when you hear an engaged tone. Wait for a confirmation message then hang up |
| Answer a Ring Back |
Pick up your handset when you hear the special Ring Back tone |
| Check a Ring Back |
Dial * # 37 # |
| Cancel a Ring Back |
Dial # 37 # |
Note: You can't use Ring Back on calls to ISDN lines, non-UK destinations and some multi-line switchboards.
Anonymous Call Reject
With this feature, if a caller withholds their number, they won't be able to call you.
| To |
You should |
| Block withheld calls |
Dial * 2 2 7 # |
| To check if this feature is active press |
* # 2 2 7 # |
| Allow withheld calls |
Dial # 2 2 7 # |
Calls will get through if the incoming number is 'unavailable' (when the caller has not made any attempt to withhold their number). This can happen in a number of cases e.g. if the incoming call is made from an overseas provider.
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5. What can I do if there's a problem?
If you've followed the instructions under 4. How do I use Call Features? and your Call Feature is not working as expected, please read through our Troubleshooting Guide - we'll show you how to troubleshoot the problem and if necessary, report a fault.
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This page last updated 3rd March 2010
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