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- What's the credit limit on my call plan?
- How does my credit limit work?
- What happens if I use my credit before the end of the month?
- What are top-ups and how do they work?
1. What's the credit limit on my call plan?
- Talk Evenings & Weekends has a £55 credit limit
- Talk Anytime has a £75 credit limit
- Talk Anytime International has a £75 credit limit
2. How does my credit limit work?
Your credit limit is similar to an overdraft for call charges.
Once a day your Itemised Bill will be updated as the calls you make are processed.
The charge for each call will be deducted from your credit limit (up to the maximum allowed for your product) and added to your next bill. At the end of the month you'll be charged the amount that's been deducted from your credit limit at that point. Your credit limit will then reset for the next month.
[Top]3. What happens if I use my credit before the end of the month?
As you approach your credit limit, we'll email you to make sure you know that you're getting close.
If you reach or go over your credit limit, your calls (apart from emergency and operator) will be redirected to our Support Team and a charge of £5.76 will be added to your next bill.
You'll need to top-up and have at least £5 credit available before you can make calls again.
[Top]4. What are top-ups and how do they work?
Top-ups let you pay for calls in advance of your monthly bill. You can top-up in increments of £5, £10, £25, £50, £75 or £100 whenever you like via the Home Phone Control Panel.
- Chargeable calls made after applying a top up will be deducted from your credit limit - until the top-up is spent
- Chargeable calls made before a top-up is applied, or after you've spent your top-up are deducted from your credit limit and added to your next bill
If a top-up is not spent before your next bill, the remainder will carry over to the following month.
For example:
- Chris makes £25 worth of chargeable calls
- He then tops-up his credit limit by £25
- Before the end of the month, he makes a further £25 worth of chargeable calls
- £25 is added to his next bill
- Joanne makes £10 worth of chargeable calls
- She then tops-up her credit limit by £10
- Before the end of the month she makes a further £15 worth of chargeable calls
- £15 is added to her next bill
- Adam tops-up his credit limit by £10 before making any calls in his current billing month
- Over the month, he makes £10 worth of calls
- Nothing is added to his next bill
- Matt tops-up his credit limit by £5 before making any calls in his current billing month
- Over the month, he makes £20 worth of chargeable calls
- £15 is added to his next bill
This page last updated 17th January 2012
