Usernames and passwords
Username and password security guide
How you can make your username and password more secure.
Where and how to change your password settings.
Spam and viruses
Getting started with Plusnet Protect
Find out more about our McAfee powered security software.
Plusnet Protect user guide
A comprehensive guide to using the features of Plusnet Protect.
Spam protection guide
A guide to dealing with spam emails.
Spam protection advanced guide
A guide to some of the more advanced features of the our spam filtering system.
Reporting spam emails and false positives
Spam emails not being detected correctly? Getting email marked as spam that shouldn't be? Find out how to deal with these issues.
Avoiding fraud emails
Don't get caught out by email scams, check our guide to staying secure.
Dealing with a virus infection
Learn how you can keep your computer free from virus infection.
Keep up with the latest computer virus threats.
Anti Virus tool FAQ
Answers your questions about the Anti Virus tool.
What is service abuse?
A guide that explains what activities are considered an abuse of the service.
How to report service abuse
Explaining how you should report instances of abuse and security issues.
The Internet Watch Foundation
The IWF is the UK hotline for the public to report potentially illegal website content relating to child abuse, together with material of an unlawful nature.
Broadband Firewall FAQ
Frequently asked questions about our Broadband Firewall tool.
Find out how to secure your PC and personal information against unwanted intruders.
Windows 8 firewall
Help with using the software firewall that's included with Windows 8.
Windows 7 firewall
Help with using the software firewall that's included with Windows 7.
Windows Vista firewall
Help with using the software firewall that's included with Windows Vista.
Windows XP firewall
Help with using the software firewall that's included with Windows XP.