Anti Virus tool FAQ

1. What does the Anti Virus tool do?
2. Who can use the Anti Virus tool?
3. Is Anti Virus as secure as other commercial virus checking software?
4. Does activating the virus checker guarantee that I will never receive an email virus?
5. Is the Anti Virus tool compatible for all operating systems?
6. How do I know when I receive an email with a virus?
7. How do I get a quarantined email?
8. How do I know when Anti Virus is working?
9. Does the Anti Virus tool scan incoming and outgoing mail?
10. Can I opt out of the notification emails?

1. What does the Anti Virus tool do?
Our Anti Virus tool is used to check emails delivered to your PlusNet email account before you download it. This protects all your PlusNet email but will not protect you from web based viruses or viruses delivered to other email addresses, so we recommend always running your own Anti Virus software to protect you from these threats.
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2. Who can use the Anti Virus tool?
All accounts come with the PlusNet Anti Virus tool. You can confirm this by looking for the Anti Virus icon in your Email Settings.
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3. Is the Anti Virus service as secure as other commercial virus checking software?
Yes, PlusNet's Anti Virus service has the added advantage of not needing any maintenance or updates by you. Updates with the latest virus information occur several times every day, so your email will stay protected at all times.
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4. Does activating the Anti Virus tool guarantee that I will never receive an email virus?
Most viruses are detected before they are able to reach your computer. However, you should always run an Anti Virus checker on your own machine to ensure that you are protected against all types of virus threats.
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5. Is the Anti Virus tool compatible with all operating systems?
Yes. Email is scanned in our network before it reaches your computer, so it does not matter which operating system you are running.
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6. How do I know when I receive an email with a virus?
Emails are scanned when they reach our email servers. If a virus is detected, it will be deleted. You will be sent an email informing you:

• That you have been sent the virus.
• Telling you from what address you received the virus.

7. How do I get a quarantined email?
An email will be sent to you advising that an email has been quarantined. Reply to that email and the quarantined email will be sent to you. If this doesn't work, it may be because your email program is not including the original message in your reply. In this case, copy and paste the text of the alert email into a new email and send it to - unquarantine@quarantine.plus.com.

Note: Quarantined emails are held on our system for 7 days.
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8. How do I know when virus protection is working?
Whilst virus protection is running, checked emails will be stamped at their bottom (message shown below). This will confirm to you that the email has been verified as virus-free.

--
This email has been verified as Virus free
Virus Protection and more available at http://www.plus.net
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9. Does the Anti Virus scan incoming and outgoing mail?
No, the Anti-Virus protection only covers incoming email sent to your address. Your outgoing email is not scanned.
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10. Can I opt out of the notification emails?
No, an email notification is always sent when an email is quarantined.
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This page last updated 3rd September 2007

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