Services - General Questions

1. What is the PlusNet 'Portal'?
2. Can I change the number of licences I have for a Services package if my needs change?
3. Are additional licences for my Services portfolio paid for immediately?
4. Can I change my payment details once I have signed up for a Services package?
5. Is it possible to provide access to certain services for individual users?
6. What are the benefits of Services over the basic features of a PlusNet account?
7. Can I still use my Services when I am abroad, or away from my regular computer?
8. Do I need an existing account to take advantage of PlusNet Services packages?
9. How is access to the PlusNet Services protected so only I can access my information?

1. What is the PlusNet 'Portal'?

It's everything you need from your PlusNet Services and your account. The Portal website is the single website you need to use your PlusNet services, as well as get access to all your account's settings including payment and personal details.

Also available at the Portal is information about the wide range of low cost and added value Internet access accounts, with a wider range of extra features than any other UK Internet Service Provider.
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2. Can I change the number of licences I have for a Services package if my needs change?
Yes, and its quick and simple to do. You can increase or reduce the number of licences through Services Manager and updating your details, setting the number of licences you want.
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3. Are additional licences for my Services portfolio paid for immediately?
When you add additional licences to your portfolio of PlusNet Services, your new services are available immediately. Your last payment is calculated to take into account your new number of licences and brought closer, depending on how many additional services you have bought.

Example You initially have 100 licences and your payment date is in 30 days. If you increase your licenses to 200, your credit will only last half as long, and your billing date will be brought forwards.
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4. Can I change my payment details once I have signed up for a Services package?
Yes, and its quick and simple to do. You can increase or reduce the number of licences through Services Manager and updating your details, setting the number of licences you want. Plus, there are brand new features provided by Services packages not available anywhere else on the PlusNet Portal.

These include all-new:

• Filestore - Store key documents and share files worldwide from the safe online Filestore
• Secure Backup - Safe online file and software backups protect you from any form of lost information
• Anti-Virus protection - Detects and halts virus threats on the Internet before they reach your PC or network
• Spam Protection - Remove unwanted and unsolicited emails from your inbox by filtering Spam automatically
• Personal Firewall - Firewall software to control access to the Internet both to and from your PCs
• VPN Centre - Restrict and customise access to your Virtual Private Network with unique user access and Internet address rights

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5. Is it possible to provide access to certain services for individual users?
Is there a limit to how much extra storage I can add on to my services account? No, you can add as many additional Storage blocks as you want. Please note that storage blocks are only used for storage with the Filestore and Secure Backup tools. Storage for other applications such as received emails is included in the price of each Service. [TOP]

6. What are the benefits of Services over the basic features of a PlusNet account?
Is there a minimum contract period for the Services I buy? No, your Services period is defined by the payment frequency you choose when signing up. If you choose quarterly payments and cancel part way through, your services will remain active until your next payment would have been due.
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7. Can I still use my Services when I am abroad, or away from my regular computer?
Can I change my payment details once I have signed up for a Services package? Yes, of course, and it's all available online for you. You can update your payment details around the clock at the My Account section of the Portal website. You can also edit your personal details, view your payment history and many more aspects of your account. Visit My Account and you'll be surprised about how much you can do online.
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8. Do I need an existing account to take advantage of PlusNet Services packages?
No, if you are new to PlusNet your account is created when you signup for our Services packages. However if you already have an account, you can sign up for services easily using your existing account details.
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9. How is access to the PlusNet Services protected so only I can access my information? All your services, whether online Portal applications or offline email access, are protected by your username and password. Access to your Portal-based applications is only possible using the password you select. Only you will have access to your PlusNet Services, even if you use a public computer or a computer at a friend's house.
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