Your basket
Summary
Monthly payment
From
From
One-off payments
Monthly payment
- months contract
- no annual contract
Monthly payment total
£xx
One-off payment
One-off payment total
£xx
Included with your package
Summary
Monthly payment
From
From
One-off payments
Just so you know...
Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want.
Sorry, something's gone wrong
Sorry, we've not been able run a line check on your address, so we can't see if Full Fibre is available. This could be due to a fault at our end, so we’d recommend you try again later.
Or, you can continue and order our Fibre broadband only package and upgrade to Full Fibre later. The speeds you see on the next page won't be as accurate as they would be with a line check, but they'll give you a good idea of what you can get.
You could also call us on 0800 432 0200 and we'll do our best to help.
Tick the box below to confirm you're happy to go ahead with Fibre broadband only.
For browsing, sharing and emails
perfect device
month contract
-
minimum guaranteed speed
-
average upload speed estimated upload speed
-
£ activation fee, was £
-
Broadband only, no phone line required
-
Hub Two router included
-
Plusnet SafeGuard
-
Access to 24M Plusnet Protect powered by NortonTM
No phone line needed
Includes evening, weekend, UK and mobile calls
Includes unlimited UK and mobile calls
Includes Anytime, international calls
You're saving extra cash
Big discount applied
Reward card included
Great speeds for homeworking
month contract
-
minimum guaranteed speed
-
average upload speed estimated upload speed
-
£ activation fee, was £
-
Broadband only, no phone line required
-
Hub Two router included
-
Plusnet SafeGuard
-
Access to 24M Plusnet Protect powered by NortonTM
No phone line needed
Includes evening, weekend, UK and mobile calls
Includes unlimited UK and mobile calls
Includes Anytime, international calls
You're saving extra cash
Big discount applied
Reward card included
Perfect for busy online homes
month contract
-
minimum guaranteed speed
-
average upload speed estimated upload speed
-
£ activation fee, was £
-
Broadband only, no phone line required
-
Hub Two router included
-
Plusnet SafeGuard
-
Access to 24M Plusnet Protect powered by NortonTM
No phone line needed
Includes evening, weekend, UK and mobile calls
Includes unlimited UK and mobile calls
Includes Anytime, international calls
You're saving extra cash
Big discount applied
Reward card included
Ultrafast for streaming and gaming
month contract
-
minimum guaranteed speed
-
average upload speed estimated upload speed
-
£ activation fee, was £
-
Broadband only, no phone line required
-
Hub Two router included
-
Plusnet SafeGuard
-
Access to 24M Plusnet Protect powered by NortonTM
No phone line needed
Includes evening, weekend, UK and mobile calls
Includes unlimited UK and mobile calls
Includes Anytime, international calls
You're saving extra cash
Big discount applied
Reward card included
Our fastest ever speed
month contract
-
minimum guaranteed speed
-
average upload speed estimated upload speed
-
£ activation fee, was £
-
Broadband only, no phone line required
-
Hub Two router included
-
Plusnet SafeGuard
-
Access to 24M Plusnet Protect powered by NortonTM
No phone line needed
Includes evening, weekend, UK and mobile calls
Includes unlimited UK and mobile calls
Includes Anytime, international calls
You're saving extra cash
Big discount applied
Reward card included
Full Fibre package details
All packages shown use full fibre technology
No line rental
Rock-solid reliability
No activation fee
Powers multiple devices
Award-winning broadband and service
Broadband only, no phone line
Our best Hub Two router
Plusnet SafeGuard
Access to 24M Plusnet Protect powered by NortonTM
Your estimated speed
When you check broadband availability we'll estimate the speed you should expect to receive based on the postcode you've provided. The actual speed you'll get should fall within the range of speeds we believe your line will support.
Full fibre is sometimes called FTTP (fibre to the premises). Using next generation technology, full fibre connects straight to your home so you don’t need a phone line. The 'full' bit in full fibre means your connection uses 100% fibre optic cables direct to your door. So you get the UK’s most reliable broadband with ultrafast speeds up to 900Mb.
It’s so new it’s not available everywhere just yet, but the great news is you’re one of our lucky customers who can upgrade to full fibre right now!
We'll arrange an Openreach engineer to visit your home to set up your connection.
We'll need to install two Full Fibre boxes, one inside and the other outside your home. The small box we'll fit in your home is an Openreach box called an ONT (Optical Network Terminal). This box needs to be close to your router and they'll both need to be near a plug socket.
To connect the Full Fibre boxes and cables we'll need to drill through your wall from the outside of your property. Someone over the age of 18 will need to be at home on the day we activate your service.
It usually takes a couple of hours to get you set up and the engineer will finish up by testing your connection using one of your preferred devices. That's it. You'll be good to go and can start enjoying your game-changing, reliable, ultrafast Full Fibre.
Plusnet Full Fibre is a broadband only package. Using new technology, there’s no phone line needed to set up your connection. This means we’ll disconnect your phone line and:
- You’ll lose your home phone number and your home phone service won’t work.
- You won’t be able to make or receive calls, including to emergency services.
- Personal alarms and any other services connected to your home phone will no longer work.
Phone lines will be switched off in the future as part of the Openreach national network upgrades. If you’d like to chat about digital phone services which may be available to you, call us on 0330 1239 123.
The technology that powers landline telephones in the UK will be phased out by Openreach from 2023 and will be completely switched off in 2027. With the increased use of mobile phone devices and internet video calling, traditional phone line usage is in decline.
At the same time, Openreach are investing in new broadband systems and connections using the latest fibre optic technology, which doesn’t need an old copper-wire landline network.
Changes to phone line and broadband technology will affect all broadband providers, not just Plusnet.
With Full Fibre, you don’t need a phone line to set up your connection, so your broadband’s ready for the future. And you won’t need to pay for a landline phone service you don’t use.
If we need to install a new Full Fibre connection, you’ll need an engineer to visit your premises to get your service set up and activated. This usually takes 3-10 working days. We’ll take care of everything and always aim to get you set up as quickly as we can
Sometimes an Openreach engineer may need to run a few checks or survey your property to see if there’s any additional work required to get your connection set up.
We’ll let you know if they need to do any checks as part of your order. Once these are finished we’ll be in touch to confirm your installation date.
Yes. Full Fibre is a broadband only package, so it doesn’t include a working phone line.
This means services connected to your phone line such as personal alarms, healthcare alarms and emergency pendants will stop working.
If you have a telecare device or personal alarm connected to your phone line, just get in touch and we'll advise on other digital phone options which may be available to you. Call our team on 0330 1239 123.
For browsing, sharing and emails
perfect device
month contract
-
minimum guaranteed speed
-
average upload speed estimated upload speed
-
£ activation fee, was £
-
Broadband only, no phone line required
-
Hub Two router included
-
Plusnet SafeGuard
-
Access to 24M Plusnet Protect powered by NortonTM
No phone line needed
Includes evening, weekend, UK and mobile calls
Includes unlimited UK and mobile calls
Includes Anytime, international calls
You're saving extra cash
Big discount applied
Reward card included
Great speeds for homeworking
month contract
-
minimum guaranteed speed
-
average upload speed estimated upload speed
-
£ activation fee, was £
-
Broadband only, no phone line required
-
Hub Two router included
-
Plusnet SafeGuard
-
Access to 24M Plusnet Protect powered by NortonTM
No phone line needed
Includes evening, weekend, UK and mobile calls
Includes unlimited UK and mobile calls
Includes Anytime, international calls
You're saving extra cash
Big discount applied
Reward card included
Perfect for busy online homes
month contract
-
minimum guaranteed speed
-
average upload speed estimated upload speed
-
£ activation fee, was £
-
Broadband only, no phone line required
-
Hub Two router included
-
Plusnet SafeGuard
-
Access to 24M Plusnet Protect powered by NortonTM
No phone line needed
Includes evening, weekend, UK and mobile calls
Includes unlimited UK and mobile calls
Includes Anytime, international calls
You're saving extra cash
Big discount applied
Reward card included
Ultrafast for streaming and gaming
month contract
-
minimum guaranteed speed
-
average upload speed estimated upload speed
-
£ activation fee, was £
-
Broadband only, no phone line required
-
Hub Two router included
-
Plusnet SafeGuard
-
Access to 24M Plusnet Protect powered by NortonTM
No phone line needed
Includes evening, weekend, UK and mobile calls
Includes unlimited UK and mobile calls
Includes Anytime, international calls
You're saving extra cash
Big discount applied
Reward card included
Our fastest ever speed
month contract
-
minimum guaranteed speed
-
average upload speed estimated upload speed
-
£ activation fee, was £
-
Broadband only, no phone line required
-
Hub Two router included
-
Plusnet SafeGuard
-
Access to 24M Plusnet Protect powered by NortonTM
No phone line needed
Includes evening, weekend, UK and mobile calls
Includes unlimited UK and mobile calls
Includes Anytime, international calls
You're saving extra cash
Big discount applied
Reward card included
Full Fibre package details
All packages shown use full fibre technology
No line rental
Rock-solid reliability
No activation fee
Powers multiple devices
Award-winning broadband and service
Broadband only, no phone line
Our best Hub Two router
Plusnet SafeGuard
Access to 24M Plusnet Protect powered by NortonTM
Your estimated speed
When you check broadband availability we'll estimate the speed you should expect to receive based on the postcode you've provided. The actual speed you'll get should fall within the range of speeds we believe your line will support.
Full fibre is sometimes called FTTP (fibre to the premises). Using next generation technology, full fibre connects straight to your home so you don’t need a phone line. The 'full' bit in full fibre means your connection uses 100% fibre optic cables direct to your door. So you get the UK’s most reliable broadband with ultrafast speeds up to 900Mb.
It’s so new it’s not available everywhere just yet, but the great news is you’re one of our lucky customers who can upgrade to full fibre right now!
We'll arrange an Openreach engineer to visit your home to set up your connection.
We'll need to install two Full Fibre boxes, one inside and the other outside your home. The small box we'll fit in your home is an Openreach box called an ONT (Optical Network Terminal). This box needs to be close to your router and they'll both need to be near a plug socket.
To connect the Full Fibre boxes and cables we'll need to drill through your wall from the outside of your property. Someone over the age of 18 will need to be at home on the day we activate your service.
It usually takes a couple of hours to get you set up and the engineer will finish up by testing your connection using one of your preferred devices. That's it. You'll be good to go and can start enjoying your game-changing, reliable, ultrafast Full Fibre.
Plusnet Full Fibre is a broadband only package. Using new technology, there’s no phone line needed to set up your connection. This means we’ll disconnect your phone line and:
- You’ll lose your home phone number and your home phone service won’t work.
- You won’t be able to make or receive calls, including to emergency services.
- Personal alarms and any other services connected to your home phone will no longer work.
Phone lines will be switched off in the future as part of the Openreach national network upgrades. If you’d like to chat about digital phone services which may be available to you, call us on 0330 1239 123.
The technology that powers landline telephones in the UK will be phased out by Openreach from 2023 and will be completely switched off in 2027. With the increased use of mobile phone devices and internet video calling, traditional phone line usage is in decline.
At the same time, Openreach are investing in new broadband systems and connections using the latest fibre optic technology, which doesn’t need an old copper-wire landline network.
Changes to phone line and broadband technology will affect all broadband providers, not just Plusnet.
With Full Fibre, you don’t need a phone line to set up your connection, so your broadband’s ready for the future. And you won’t need to pay for a landline phone service you don’t use.
If we need to install a new Full Fibre connection, you’ll need an engineer to visit your premises to get your service set up and activated. This usually takes 3-10 working days. We’ll take care of everything and always aim to get you set up as quickly as we can
Sometimes an Openreach engineer may need to run a few checks or survey your property to see if there’s any additional work required to get your connection set up.
We’ll let you know if they need to do any checks as part of your order. Once these are finished we’ll be in touch to confirm your installation date.
Yes. Full Fibre is a broadband only package, so it doesn’t include a working phone line.
This means services connected to your phone line such as personal alarms, healthcare alarms and emergency pendants will stop working.
If you have a telecare device or personal alarm connected to your phone line, just get in touch and we'll advise on other digital phone options which may be available to you. Call our team on 0330 1239 123.
Please select at least 2 packages
How your Plusnet Reward Card works
The Plusnet Reward Card is preloaded with money which you can spend online and in most high street stores displaying the Mastercard® logo.
Claim your Plusnet Reward Card
A couple of weeks after we've activated your service, we'll send an email with details of how to claim your card.
It’s yours to spend
From supermarket shopping, stuff for your home and garden to dining out. Get treats galore for you, your family and friends.
Here’s the legal bit
You can see our full residential terms and conditions here.
On 31 March each year the monthly plan price will increase by £4 for Broadband and out of bundle charges will increase 5%. This is applicable for all new Broadband contracts including customers re-contracting or upgrading onto a new contract. See About annual price changes for details. Please note the cost of other services you take from us may increase or decrease while you are a Plusnet customer.
Broadband without a landline
- Your home phone will be disconnected and will no longer work.
- You will lose your home phone number and will not be able to get it back. You'll have to get a brand new number if you decide you need a home phone in the future.
- You won't be able to make or receive calls, including to emergency services.
- Healthcare alarms, medical pendants, security systems and any other services which are connected to your home phone will no longer work.
1. Broadband Packages
- Broadband packages are subject to 24 month contract and availability.
- Payment by direct debit.
- Your pre contract information and contract summary sets out your speed estimates, total monthly costs, total upfront costs and the amount you will pay once your minimum term ends. This is available at checkout.
- Please see our price guide for all broadband charges.
1.1 Fibre and Full Fibre packages
- Subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change.
- Prices and terms subject to change during the contract term.
- Openreach may have to carry out a survey before they can connect your home to Full Fibre. If they do, they may need access to your property, but we’ll contact you first to arrange a suitable time.
- If additional work is required, this may take longer than the initial set up time provided and there could be additional costs, we’ll contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date you placed your order.
- If you do not want to proceed with your upgrade based on this, you’ll be able to cancel your order without being charged.
2. Existing Customers
- Please see our price guide for all broadband and home phone charges, log into your account in the Member Centre or call us on 0330 1239 123 to discuss your contract.
- Please note Plusnet no longer provides email, domain or webspace accounts from 15th April 2025.
- If you are only adding or changing a calling plan please note your terms and conditions will not change as a result but the cost of the calling plan you take from us may increase or decrease while you are a Plusnet customer.
3. Speeds
- Please see our guide to Broadband speeds for more information about what speeds mean and what package is best for you.
4. EE Sim Plan
4.1 SIM Plans
30 day minimum term. Subject to terms and credit check. Monthly charges assume online billing. You will not get 5G speeds using a 4G phone. Allowances for use in UK (excluding Jersey, Guernsey & Isle of Man) and Republic of Ireland. A daily charge applies to use allowances in the EU/EEA unless you have an add-on or Inclusive Extra that includes EU Roaming. See roaming costs page for countries and details. 50GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. Deposit needed for roaming in limited circumstances. Use your allowance to call/text UK mobiles, and landlines starting 01, 02 and 03 when in UK & Republic of Ireland. Some numbers aren’t included: calls to 070 numbers cost up to 5p/min and calls to 084, 087, 09 & 118 cost 83p/min plus the applicable service charge. See ee.co.uk/prices for the EE Price Guide for a detailed list of service charges and other charges outside of your allowance. Personal use only.
4.2 Essentials SIM
Includes speeds capped at 100Mbps, Data Gifting and Stay Connected Data
4.3 Stay Connected Data
If you have a capped data allowance (i.e. not an unlimited data plan) once you have used up your monthly data allowance your speed will be capped at 0.5Mbps. You will regain access to our fastest speeds upon (1) renewal of your monthly plan allowance, (2) by buying one of our data add-ons, or (3) If you are gifted data by someone else in your family account. Once the data add-on or gifted data runs out, you will return to the capped speed until your monthly plan allowance has renewed. Not available with No Frills plans.
4.4 Data Gifting
Account holder only can gift between pay monthly plans on the same account in increments of 500MB. Unlimited data plans can gift up to 100GB. Data usage on an unlimited data plan will be deducted from giftable allowance. No gifting to/from Smart Watches, 4G Home, 5G Home or 30-day 4G WiFi or 5G WiFi plans. Data not used in a month does not roll over, allowances are set back to zero at the start of each month. If you are outside your price plans standard countries when your monthly allowances refresh on your bill date the main account holder will not be able to gift data until you return to the UK/EU. Data can only be used in accordance with the plan terms applicable to the receiving line.
5. Broadband Extras
Plusnet Safeguard
Included with all of our broadband packages, Plusnet Safeguard filters inappropriate web content for your household. Further information can be found here.
Plusnet Protect powered by Norton™
Our security package protects you from online threats. Charges apply for Unlimited Fibre broadband customers. Further information can be found here.
Software Support for Plusnet's Broadband Devices
For further information on Product Security and Telecommunications Infrastructure (PSTI), software support and how to report software vulnerabilities please refer to Software Support and Reporting Security Issues.
Thanks again for voting for us.
You can find out more information about all the awards we won and how the winners are decided at Uswitch Telecoms Awards 2025
