Plusnet price guide for residential products
Our monthly line rental price will be £18.99 from the 29th June 2017. We're making changes to some other prices and products, to find out more see our pricing FAQs.
This price guide is designed so you can quickly and easily find out about all our service pricing.
All prices and payments quoted in this price guide include VAT (based on the current standard Government rate) unless stated otherwise.
Prices, content and terms may change at any time during your contract. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.
Table of contents
Plusnet Broadband and Fibre price guide
The following subscription charges apply to sales of our standard and fibre optic broadband products.
The price you pay for these services depends on which part of the UK you live in. See our guide to broadband prices around the UK for more information.
'Broadband & Phone' customers will switch to the 'Broadband Only' price of the appropriate table if they choose to cancel their phone package.
Customers with Plusnet Broadband and Plusnet Phone services, should refer to the Plusnet Phone price guide below, for charges relating to their phone service.
Unlimited Broadband
Table 1 - These prices apply to new customers who have:
- Signed up after 6th December 2016; and
- Not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 5.
| Area | Contract | Package | Monthly price |
|---|---|---|---|
| Low cost areas | Fixed term | Broadband Only | £13.49 |
| Broadband & Phone on a 12 month minimum term contract | £7.01 for the first 12 months, £9.99 thereafter | ||
| Broadband & Phone on a 18 month minimum term contract | £4.51 for the first 18 months, £9.99 thereafter | ||
| No contract | Broadband Only | £14.99 | |
| Broadband & Phone | £5.00 for the first 12 months, £12.49 thereafter | ||
| Outside low cost areas | Fixed term | Broadband Only | £20.99 |
| Broadband & Phone on a 12 month minimum term contract | £14.51 for the first 12 months, £17.49 thereafter | ||
| Broadband & Phone on a 18 month minimum term contract | £12.01 for the first 18 months, £17.49 thereafter | ||
| No contract | Broadband Only | £22.49 | |
| Broadband & Phone | £12.50 for the first 12 months, £19.99 thereafter |
Table 2 - These prices apply to new customers who have:
- Signed up between 22 November 2016 and 6 December 2016; and
- Not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 5.
| Area | Contract | Package | Monthly price |
|---|---|---|---|
| Low cost areas | Fixed term | Broadband Only | £13.49 |
| Broadband & Phone | £7.01 for the first 12 months, £9.99 thereafter | ||
| No contract | Broadband Only | £20.99 | |
| Broadband & Phone | £5.00 for the first 12 months, £12.49 thereafter | ||
| Outside low cost areas | Fixed term | Broadband Only | £20.99 |
| Broadband & Phone | £14.51 for the first 12 months, £17.49 thereafter | ||
| No contract | Broadband Only | £22.49 | |
| Broadband & Phone | £12.50 for the first 12 months, £19.99 thereafter |
Table 3 - These prices apply to customers who have:
- Signed up between 31st October 2016 and 22nd November 2016; and
- Not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 5.
| Area | Contract | Package | Monthly price |
|---|---|---|---|
| Low cost areas | Fixed term | Broadband Only | £13.49 |
| Broadband & Phone | £2.50 for the first 12 months, £9.99 thereafter | ||
| No contract | Broadband Only | £14.99 | |
| Broadband & Phone | £5.00 for the first 12 months, £12.49 thereafter | ||
| Outside low cost areas | Fixed term | Broadband Only | £20.99 |
| Broadband & Phone | £10.00 for the first 12 months, £17.49 thereafter | ||
| No contract | Broadband Only | £22.49 | |
| Broadband & Phone | £12.50 for the first 12 months, £19.99 thereafter |
Table 4 - These prices apply to customers who have:
- Signed up between 17th June 2015 and 30th October 2016; and
- Not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 5.
| Area | Contract | Package | Monthly price |
|---|---|---|---|
| Low cost areas | Fixed term | Broadband Only | £13.49 |
| Broadband & Phone | £2.50 for the first 12 months, £9.99 thereafter | ||
| No contract | Broadband Only | £14.99 | |
| Broadband & Phone | £12.49 | ||
| Outside low cost areas | Fixed term | Broadband Only | £20.99 |
| Broadband & Phone | £10.00 for the first 12 months, £17.49 thereafter | ||
| No contract | Broadband Only | £22.49 | |
| Broadband & Phone | £19.99 |
Table 5 - These prices apply to customers who have either:
- Signed up between 10th June 2014 and 16th June 2015; or
- Changed their broadband or fibre product from 10th June 2014 onwards (where changing a product includes re-contracting or upgrading).
| Area | Contract | Package | Monthly price |
|---|---|---|---|
| Low cost areas | Fixed term | Broadband Only | £13.49 |
| Broadband & Phone | £9.99 | ||
| No contract | Broadband Only | £14.99 | |
| Broadband & Phone | £12.49 | ||
| Outside low cost areas | Fixed term | Broadband Only | £20.99 |
| Broadband & Phone | £17.49 | ||
| No contract | Broadband Only | £22.49 | |
| Broadband & Phone | £19.99 |
Table 6 - These prices apply to customers who have:
- Signed up before 10th June 2014; and
- Not changed broadband or fibre product from 10th June 2014 onwards (where changing a product includes re-contracting or upgrading). If you have changed your product from 10th June 2014 onwards, see table 5.
| Area | Contract | Package | Monthly price |
|---|---|---|---|
| Low cost areas | Fixed term | Broadband Only | £13.49 |
| Broadband & Phone | £9.99 | ||
| No contract | Broadband Only | £14.99 | |
| Broadband & Phone | £12.49 | ||
| Outside low cost areas | Fixed term | Broadband Only | £20.49 |
| Broadband & Phone | £16.99 | ||
| No contract | Broadband Only | £21.99 | |
| Broadband & Phone | £19.49 |
Unlimited Fibre Broadband
Table 1 - These prices apply to new customers who have:
- Signed up after 16th January 2017; and
- Have not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 4.
| Area | Package | Monthly price |
|---|---|---|
| Low cost areas | Broadband Only on a 12 month contract | £17.49 |
| Broadband Only on an 18 month contract | £17.49 | |
| Broadband & Phone on a 12 month minimum term contract | £14.51 for the first 12 months, £14.99 thereafter | |
| Broadband & Phone on an 18 month minimum term contract | £9.51 for the first 18 months, £14.99 thereafter | |
| Outside low cost areas | Broadband Only on a 12 month contract | £24.99 |
| Broadband Only on an 18 month contract | £24.99 | |
| Broadband & Phone on a 12 month minimum term contract | £22.01 for the first 12 months, £22.49 thereafter | |
| Broadband & Phone on an 18 month minimum term contract | £17.01 for the first 18 months, £22.49 thereafter |
Table 2 - These prices apply to new customers who have:
- Signed up between 31st October 2016 and 16th January 2017; and
- Have not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 4.
| Area | Package | Monthly price |
|---|---|---|
| Low cost areas | Broadband Only | £17.49 |
| Broadband & Phone | £9.51 for the first 18 months, £14.99 thereafter | |
| Outside low cost areas | Broadband Only | £24.99 |
| Broadband & Phone | £17.01 for the first 18 months, £22.49 thereafter |
Please note: Unlimited Fibre is subject to a minimum 18 month contract
Table 3 - These prices apply to new customers who have:
- Signed up between 17th June 2015 and 30th October 2016; and
- Have not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 4.
| Area | Package | Monthly price |
|---|---|---|
| Low cost areas | Broadband Only | £17.49 |
| Broadband & Phone | £5.00 for the first 6 months, £14.99 thereafter | |
| Outside low cost areas | Broadband Only | £24.99 |
| Broadband & Phone | £12.50 for the first 6 months, £22.49 thereafter |
Please note: Unlimited Fibre is subject to a minimum 18 month contract
Table 4 - These prices apply to customers who have either:
- Signed up between 10th June 2014 and 16th June 2015; or
- Changed their broadband or fibre product (where changing product includes re-contracting or upgrading).
| Area | Package | Monthly price |
|---|---|---|
| Low cost areas | Broadband Only | £17.49 |
| Broadband & Phone | £14.99 | |
| Outside low cost areas | Broadband Only | £24.99 |
| Broadband & Phone | £22.49 |
Unlimited Fibre Extra Broadband
Table 1 - These prices apply to new customers who have:
- Signed up after 16th January 2017; and
- Have not changed their broadband or fibre product (where changing product includes re-contracting or upgrading). If you have changed your product, see table 4.
| Area | Package | Monthly price |
|---|---|---|
| Low cost areas | Broadband Only on a 12 month contract | £22.49 |
| Broadband Only on an 18 month contract | £22.49 | |
| Broadband & Phone on a 12 month minimum term contract | £19.51 for the first 12 months, £19.99 thereafter | |
| Broadband & Phone on an 18 month minimum term contract | £14.51 for the first 18 months, £19.99 thereafter | |
| Outside low cost areas | Broadband Only on a 12 month contract | £29.99 |
| Broadband Only on an 18 month contract | £29.99 | |
| Broadband & Phone on a 12 month minimum term contract | £27.01 for the first 12 months, £27.49 thereafter | |
| Broadband & Phone on an 18 month minimum term contract | £22.01 for the first 18 months, £27.49 thereafter |
Table 2 - These prices apply to new customers who have:
- Signed up between 31st October 2016 and 16th January 2017; and
- Have not changed their broadband or fibre product (where changing product includes re-contracting or upgrading). If you have changed your product, see table 4.
| Area | Package | Monthly price |
|---|---|---|
| Low cost areas | Broadband Only | £22.49 |
| Broadband & Phone | £14.51 for the first 18 months, £19.99 thereafter | |
| Outside low cost areas | Broadband Only | £29.99 |
| Broadband & Phone | £22.01 for the first 18 months, £27.49 thereafter |
Please note: Unlimited Fibre Extra is subject to a minimum 18 month contract
Table 3 - These prices apply to new customers who have:
- Signed up between 17th June 2015 and 30th October 2016; and
- Have not changed their broadband or fibre product (where changing product includes re-contracting or upgrading). If you have changed your product, see table 4.
| Area | Package | Monthly price |
|---|---|---|
| Low cost areas | Broadband Only | £22.49 |
| Broadband & Phone | £10.00 for the first 6 months, £19.99 thereafter | |
| Outside low cost areas | Broadband Only | £29.99 |
| Broadband & Phone | £17.50 for the first 6 months, £27.49 thereafter |
Please note: Unlimited Fibre Extra is subject to a minimum 18 month contract
Table 4 - These prices apply to customers who have either:
- Signed up between 10th June 2014 and 16th June 2015; or
- Changed their broadband or fibre product (where changing product includes re-contracting or upgrading).
| Area | Package | Monthly price |
|---|---|---|
| Low cost areas | Broadband Only | £22.49 |
| Broadband & Phone | £19.99 | |
| Outside low cost areas | Broadband Only | £29.99 |
| Broadband & Phone | £27.49 |
Previously sold products
These services were provided by either Plusnet, Force 9 or Free-Online.
| Product | Monthly price |
|---|---|
| Broadband Home Lite 512k | £14.99 |
| Broadband Home Premier 512k | £21.99 |
| ADSL Home - No Install Fee #1 | £22.99 |
| Broadband Home Lite 1Mb | £23.99 |
| Broadband Home Lite 2Mb | £24.99 |
| Broadband Premier - Up to 2Mb (Annual Contract, Activation and Modem Offer) | £21.99 |
| Broadband Premier - Up to 2Mb (Annual Contract, No Modem) 20:1 variant | £31.99 |
| Force 9 Broadband Home Lite 2Mb | £32.49 |
| Force 9 Broadband Home Premier 1Mb | £35.49 |
| ADSL Home Surf | £18.99 |
| ADSL Home Self-Install | £21.99 |
| Broadband EasyStart (Original) | £27.99 |
| Broadband EasyStart | £24.99 |
| HomeWorker Pro - Up to 2Mb | £29.99 |
| HomeWorker Pro - Up to 4Mb | £44.99 |
| HomeWorker Pro - Up to 8Mb | £65.99 |
| Broadband Plus Option 2 | £24.99 |
| Broadband Plus Option 3 | £34.99 |
| Broadband Premier - Up to 2Mb | £27.49 |
| Broadband Premier - Up to 4Mb | £35.49 |
| Broadband Premier - Up to 8Mb | £49.99 |
| Broadband Home Premier 512k | £27.49 |
| Broadband Home Premier 2Mb | £49.99 |
Prices of our previously sold products can be found in our Product Archive.
Other charges for your Plusnet Broadband and Fibre services
The following table contains a list of current pricing as referenced from the Plusnet Residential Broadband service terms for any customers who signed up to Plusnet Residential Broadband from 14th February 2017.
| Item | Cost | |
|---|---|---|
| Broadband activation fee | Contracted | No contract |
| Broadband Only | £35 | £60 |
| Broadband & Home Phone | £10 | £50 |
| Fibre activation fee | New customer | Upgrade |
| Fibre Broadband Only | £50 | £25 |
| Fibre Broadband & Home Phone | £25 | £25* |
| Hardware | ||
| Wireless router | £40 | |
| Plusnet Hub One | £99.99 | |
| Other charges | ||
| House moves | £65 | |
| Cessation fee (where applicable) | £30 | |
| Postage and Packaging | £6.99 | |
| Single Static IP | £5 | |
| Plusnet Protect Add-On (where chargeable) | £2 a month | |
| Plusnet Pro Add-On | £5 a month | |
| Engineer charge | £65 | |
*No set up charge applies if the upgrade is completed via Member Centre.
The following table contains a list of current pricing as referenced from the Plusnet Residential Broadband service terms for any customers who signed up to Plusnet Residential Broadband before 14th February 2017.
| Item | Cost | |
|---|---|---|
| Broadband activation fee | Contracted | No contract |
| Broadband Only | £25 | £50 |
| Broadband & Home Phone | Free | £25 |
| Fibre activation fee | New customer | Upgrade |
| Fibre Broadband Only | £50 | £25 |
| Fibre Broadband & Home Phone | Free | £25* |
| Hardware | ||
| Wireless router | £40 | |
| Plusnet Hub One | £99.99 | |
| Other charges | ||
| House moves | £65 | |
| Cessation fee (where applicable) | £30 | |
| Postage and Packaging | £6.99 | |
| Single Static IP | £5 | |
| Plusnet Protect Add-On (where chargeable) | £2 a month | |
| Plusnet Pro Add-On | £5 a month | |
| Engineer charge | £65 | |
*No set up charge applies if the upgrade is completed via Member Centre.
The extra usage charge
All of our current residential products are completely unlimited with no usage limits.
For older products, which are no longer for sale, please see Manage Account or our Broadband product archive for extra usage charges.
Broadband and Phone early termination charges
Contracted Plusnet Broadband and Fibre and phone services are subject to a minimum term of 12 or 18 months.
Please note, early termination charges vary according to when the package was taken. Charges can be seen in the following tables and will apply to customers who cancel their service within the minimum term.
Customers with a phone package will switch to the 'Broadband Only' charge if they choose to cancel their phone plan.
| Product | Package | Monthly Charge |
|---|---|---|
| Unlimited | Broadband Only | £10.94 |
| Broadband & Phone | £9.87 | |
| Broadband & Phone (Line Rental Saver)* | £2.06 | |
| Unlimited Fibre | Broadband Only | £8.58 |
| Broadband & Phone | £14.30 | |
| Broadband & Phone (Line Rental Saver)* | £6.49 | |
| Unlimited Fibre Extra | Broadband Only | £10.24 |
| Broadband & Phone | £15.97 | |
| Broadband & Phone (Line Rental Saver)* | £8.16 |
* The lower monthly early termination charge will apply to any period of the remaining minimum term for which a customer has Line Rental Saver.
These early termination charges are not subject to VAT.
Early termination charges for our previously sold products can be found in our Product Archive.
Plusnet Phone price guide
We charge calls by the day and time they are made. The time periods described in this guide are as follows:
- 'Daytime' means between 7am and 7pm, Monday - Friday
- 'Evening' means between 7pm and 7am, Monday - Friday
- 'Weekend' means any time on Saturday or Sunday
Connection charges and other charges for Plusnet Phone services
The following charges apply for Plusnet Phone services.
| Charge | Cost |
|---|---|
| New line provide | £49.99 |
| Start of a stopped BT line | Free |
| Start of a stopped LLU line | £49.99 |
| BT transfer | Free |
| LLU transfer | Free |
| Transfer out | Free |
| House move | Depends on type of move - please contact Customer Support for prices |
| Cable transfer | £49.99 |
| Re-number | £36.63 |
| Engineer charge | £65 |
Converting your line and other setup charges
For converting hard-wired master sockets (and any other conversion charges) a £160 charge is payable for the first hours work and after this a £65 per hour (or part hour) charge applies.
Plusnet call plans
The prices below apply to customers who have either:
- Signed up from 1st September 2016; or
- Changed their call plan to one of the call plans listed in the table immediately below since 1st September 2016.
| Line only | Evening & Weekend UK & Mobile Calls | Unlimited UK & Mobile Calls | Anytime International 300 | |
|---|---|---|---|---|
| Line rental (per month) | £17.99 | £17.99 | £17.99 | £17.99 |
| Line Rental Saver | £185.88 for 12 months paid in advance. Equivalent to £15.49 per month line rental | |||
| Call plan cost (per month) | N/A | £4.00 | £8.00 | £7.50 |
| Call set up fee (per chargeable call) | 19p | 19p | 19p | 19p |
| Included 01/02/03 & 0870/0845 calls | No inclusive minutes | Evenings & Weekends only | Yes | Yes |
| UK mobiles | N/A\* | Evenings & weekends only Fair usage limit of 1,000 minutes applies | Yes Fair usage limit of 2,000 minutes applies | N/A\* |
| Calls to Plusnet Customer Support | Free at all times | Free at all times | Free at all times | Free at all times |
| Calls to other Plusnet Phone customers | Inclusive at all times | Inclusive at all times | Inclusive at all times | Inclusive at all times |
| Discount to top 35 international destinations | No discount | No discount | No discount | 25% discount |
| Inclusive calls to landlines in top 35 international destinations and to mobiles in Canada and the USA | No inclusive minutes | No inclusive minutes | No inclusive minutes | 300 inclusive minutes |
*you can add 100 anytime minutes on UK Mobile calls for £3.00 a month.
The prices below apply to customers who have:
- Signed up before 1st September 2016 and have not changed their call plan to one of those listed in the table above
| Line only | Evening & Weekends | Anytime | Anytime International 300 | |
|---|---|---|---|---|
| Line rental (per month) | £17.99 | £17.99 | £17.99 | £17.99 |
| Line Rental Saver | £185.88 for 12 months paid in advance. Equivalent to £15.49 per month line rental | |||
| Call plan cost (per month) | N/A | £3.50 | £6.50 | £7.50 |
| Call set up fee (per chargeable call) | 19p | 19p | 19p | 19p |
| Included 01/02/03 & 0870/0845 calls | No inclusive minutes | Evenings & Weekends only | Yes | Yes |
| 100 anytime minutes to UK mobiles | £3 per month | £3 per month | £3 per month | £3 per month |
| Calls to Plusnet Customer Support | Free at all times | Free at all times | Free at all times | Free at all times |
| Calls to other Plusnet Phone customers | Inclusive at all times | Inclusive at all times | Inclusive at all times | Inclusive at all times |
| Discount to top 35 international destinations | No discount | No discount | No discount | 25% discount |
| Inclusive calls to landlines in top 35 international destinations and to mobiles in Canada and the USA | No inclusive minutes | No inclusive minutes | No inclusive minutes | 300 inclusive minutes |
Please also see our Acceptable Use Policy for further detail of calls not included in any of our call plans.
Details of our previously sold phone products can be found in our Phone Product Archive.
Call and bill information
A call set up fee applies to chargeable calls. The duration (length of time) of your calls are rounded up to the next whole minute before we work out the call charge. If your call charges are worked out without including VAT, they will be rounded up to the next penny before VAT is added. The VAT on your bill will also be rounded up to the next whole penny.
Plusnet Phone call charges
All prices should be on the Plusnet Phone call tariff. Due to the nature of the product, prices are added and changed regularly. We will always try to update the call tariff regularly. However, this may be different to or not show a call tariff you have been charged.
The prices for calls to UK local and national numbers beginning with 01, 02 and 03 depend on your choice of call plan and the time period in which you make the call.
Calls crossing over a time period charge band, will be charged at a pro-rata call rate for each time period.
The price for calls to mobile phones depends on your call plan and time of the call.
Any exceptions for numbers beginning with 0845 or 0870 are set out in the Plusnet Phone call tariff. Call charges for 0845 and 0870 calls, not including VAT, are rounded up to the next penny.
From 1st July 2015, the charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/ukcalling.
Plusnet Phone call features
Call features
The following call features are available:
| Call feature | Monthly cost | Single use cost when not subscribed | Available in bundle |
|---|---|---|---|
| 1471 | Free | No | |
| 1471 Call Return | N/A | 15p per use | No |
| Voicemail (1571) | Free | No | |
| Plusnet Call Protect | Free | No | |
| Voicemail Plus (Call Minder) | £3.00 | No | |
| Reminder Call | £2.50 | 20p per use | Yes |
| Call Waiting | £2.50 | Yes | |
| Call Divert | £2.50 | Yes | |
| Ringback | £2.50 | 20p per use | Yes |
| Anonymous Call Reject | £4.00 | No | |
| Caller Display | £0.99 | Yes | |
| Conference Calling | N/A | 40p per use | No |
Call feature bundles
| Bundle | Price |
|---|---|
| 2 features | £3.00 |
| 3 features | £4.50 |
| 4 features | £6.00 |
| 5 features | £7.50 |
Buying call features depends on whether they are available, and a minimum term does not apply.
Plusnet Phone early termination charges
Contracted phone packages (after 18th December 2012) are subject to a minimum term of 12 / 18 (with broadband) or 18 (with fibre) months. The following monthly early termination charges apply for customers choosing to end their Plusnet Phone service within this term (excluding Line Rental Saver customers).
For any customer who cancels their phone service within the minimum term, a £7.81 per month early termination charge will apply. This early termination charge is not subject to VAT.
YouView TV from Plusnet price guide
The following prices apply to our YouView TV from Plusnet products.
YouView TV from Plusnet must be taken as a package with a residential Plusnet Unlimited Fibre Broadband or Unlimited Fibre Extra Broadband product and any residential Plusnet home phone line rental package on a minimum 18 month contract.
All YouView TV from Plusnet packages include the Entertainment and BT Sport Lite channel packs as standard.
Products currently available on YouView TV from Plusnet
Our prices and products are as follows.
| Package | Monthly subscription |
|---|---|
| YouView TV from Plusnet (including Entertainment and BT Sport Lite channel packs) | £5.00 |
| YouView+ TV from Plusnet (including Entertainment and BT Sport Lite channel packs) | £5.00 |
Please note: YouView TV from Plusnet packages are subject to a minimum 18 month contract.
| Additional channel packs | Monthly subscription |
|---|---|
| Kids | £3.00 |
| BT Sport | £5.00 |
| Entertainment Plus | £3.00 |
| HD | £3.00 |
Please note: YouView TV from Plusnet channel packs are subject to a minimum 1 month subscription. HD channel pack content is dependent upon the other channel packs you subscribe to (i.e. certain HD channels will only be available as part of the HD channel pack where you also take the BT Sport channel pack).
Other Charges for your YouView TV from Plusnet service
| Item | Cost |
|---|---|
| TV Activation Charge | |
| YouView TV from Plusnet | Free |
| YouView TV+ from Plusnet | £50.00 |
| Hardware & Equipment | |
| YouView set top box | £99.00 |
| YouView+ set top box | £199.00 |
| Remote control | £19.99 |
| Power supply | £19.99 |
| Powerline adapters | £40.00 |
| HDMI cable | £9.99 |
| Ethernet cable | £9.99 |
| Other Charges | |
| Postage and Packaging | £6.99 |
| Postage and Packaging (YouView+ set top box) | £7.99 |
| TV Engineer charge* | £65.00 |
* An engineer charge will apply where: (i) the fault could have been resolved by one of the checks we have asked you to carry out prior to the engineer appointment; (ii) the set top box was damaged due to your fault; (iii) you miss the appointment; (iv) or you cancel the appointment within 24 hours of the engineer visit time.
Where the engineer finds the fault is due to the set top box and you are responsible for the damage to the set top box, or the set top box is out of warranty, the charge for the applicable replacement set top box will be as set out in the table above.
YouView TV from Plusnet early termination charges
The following monthly early termination charges apply for customers choosing to end their YouView TV from Plusnet service within the minimum term:
| Package | Monthly charge |
|---|---|
| YouView TV from Plusnet (including Entertainment and BT Sport Lite channel packs) | £1.80 |
| YouView+ TV from Plusnet (including Entertainment and BT Sport Lite channel packs) | £1.80 |
Please note: If you wish to terminate the YouView TV from Plusnet package (YouView TV from Plusnet, Unlimited Fibre or Unlimited Fibre Extra product and Plusnet home phone line rental package) within the minimum term, you will be subject to the applicable early termination charges for YouView TV from Plusnet, your Unlimited Fibre or Unlimited Fibre Extra product and your Plusnet home phone line rental package as set out in this price guide). Where you remove your YouView TV from Plusnet service, any remaining services may be subject to a surcharge.
These early termination charges are not subject to VAT.
BT Sport on the Sky Digital Platform
BT Sport from Plusnet on the Sky Digital Satellite Platform
| Product | Rental (a month) |
|---|---|
| BT Sport | £9.99 |
| BT Sport HD | £12.49 |
You can activate BT Sport at any time. You will be charged for BT Sport on a pro rata basis for the term between the date you activate BT Sport and your next billing date and after that on your billing date each month.
You must keep BT Sport for a minimum term of 1 full month from your next billing date after which your service will continue on a rolling monthly basis. For example, if BT Sport is activated on the 10th January and your billing date is the 25th of January, your initial minimum term will end on 25th February. If you cancel BT Sport during the initial minimum term, you will still be charged for the whole of that minimum term.
If you cancel your broadband service from Plusnet then you will stop receiving BT Sport on your next billing date.
If you wish to cancel BT Sport from Plusnet, you must do so, by phoning us no later than 2 days before your next billing date. Otherwise you will be charged for the following month.
You may cancel your agreement before we place the order for BT Sport. If you do so, you will not be charged for the service.
Other charges
Payment processing charges
Payment will be by Direct Debit or other agreed payment method. All non-Direct Debit payments will incur an additional charge of £1.50 for payment collection and processing services.
Failed payment charges
We may restrict your service if you do not pay your bill or reach your credit threshold. We will charge you £5.76 to apply and lift any of these restrictions.
If you fail to make a payment we will apply a £7.50 administration fee to cover our costs of recovering payment, or if we try to take your payment and the payment method fails (for example your Direct Debit fails) we will apply a £10.00 administration fee to cover our administration costs associated with this failed payment. These charges are not subject to VAT.
Please note: If we have to engage our debt-collection agency to collect any payments on our behalf, you'll also have to pay the reasonable costs we have to pay the agency in addition to any of the charges above.
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