Plusnet price guide for residential products

Table 1 - These prices apply to new customers who have:

• Signed up from 3rd December 2019; and
• Not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product,
  see table 9.

Table 2 - These prices apply to new customers who have:

• Signed up from 7th August 2019; and
• Not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product,
  see table 9.

Table 3 - These prices apply to new customers who have:

• Signed up between 27th March 2018 and 6th August 2019, and
• Not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 9^.

^ if you signed up to a fixed priced contract prior to the 3rd December 2019, your broadband price will be the price you signed up to at the point you took the fixed price contract until the end of your minimum term, at which point these prices will apply.

Table 4 - These prices apply to new customers who have:

• Signed up between 28th June 2017; and 26th March 2018; and
• Not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 9.

Table 5. - These prices apply to new customers who have:

• Signed up between 6th December 2016 and 27th June 2017; and
• Not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 9.

Table 6 - These prices apply to new customers who have:

• Signed up between 22nd November 2016 and 5th December 2016; and
• Not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 9.

Table 7 - These prices apply to customers who have:

• Signed up between 31st October 2016 and 21st November 2016; and
• Not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 9.

Table 8 - These prices apply to customers who have:

• Signed up between 17th June 2015 and 30th October 2016; and
• Not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 9.

Table 9 - These prices apply to customers who have either:

• Signed up between 10th June 2014 and 16th June 2015; or
• Changed their broadband or fibre product from 10th June 2014 onwards (where changing a product includes re-contracting or upgrading).

Table 10 - These prices apply to customers who have:

• Signed up before 10th June 2014; and
• Changed their broadband or fibre product (where changing product includes re-contracting or upgrading).

Table 1 - These prices apply to new customers who have:

• Signed up from 3rd December 2019; and
• Not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product,
  see table 7.

Table 2 - These prices apply to new customers who have:

• Signed up from 7th August 2019; and
• Not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product,
  see table 7.

Table 3 - These prices apply to new customers who have:

• Signed up between 27th March 2018 and 6th August 2019, and
• Have not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 7^.

^ if you signed up to a fixed priced contract prior to the 3rd December 2019, your broadband price will be the price you signed up to at the point you took the fixed price contract until the end of your minimum term, at which point these prices will apply.

Table 4 - These prices apply to new customers who have:

• Signed up between 16th January 2017 and 26th March 2018; and
• Have not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 7.

Table 5 - These prices apply to new customers who have:

• Signed up between 31st October 2016 and 15th January 2017; and
• Have not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 7.

Please note: Unlimited Fibre is subject to a minimum 18 month contract

Table 6 - These prices apply to new customers who have:

• Signed up between 17th June 2015 and 30th October 2016; and
• Have not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 7.

Please note: Unlimited Fibre is subject to a minimum 18 month contract

Table 7 - These prices apply to customers who have either:

• Signed up between 10th June 2014 and 16th June 2015; or
• Changed their broadband or fibre product (where changing product includes re-contracting or upgrading).

Table 1 - These prices apply to new customers who have:

• Signed up from 3rd December 2019, and
• Not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 7.

Table 2 - These prices apply to new customers who have:

• Signed up from 7th August 2019, and
• Not changed their broadband or fibre product (where changing a product includes re-contracting or upgrading). If you have changed your product, see table 7.

Table 3 - These prices apply to new customers who have:

• Signed up between 27th March 2018 and 6th August 2019, and
• Have not changed their broadband or fibre product (where changing product includes re-contracting or upgrading). If you have changed your product, see table 7^.

^ if you signed up to a fixed priced contract prior to the 3rd December 2019, your broadband price will be the price you signed up to at the point you took the fixed price contract until the end of your minimum term, at which point these prices will apply.

Table 4 - These prices apply to new customers who have:

• Signed up between 16th January 2017 and 26th March 2018; and
• Have not changed their broadband or fibre product (where changing product includes re-contracting or upgrading). If you have changed your product, see table 7.

Table 5 - These prices apply to new customers who have:

• Signed up between 31st October 2016 and 15th January 2017; and
• Have not changed their broadband or fibre product (where changing product includes re-contracting or upgrading). If you have changed your product, see table 7.

Please note: Unlimited Fibre Extra is subject to a minimum 18 month contract

Table 6 - These prices apply to new customers who have:

• Signed up between 17th June 2015 and 30th October 2016; and
• Have not changed their broadband or fibre product (where changing product includes re-contracting or upgrading). If you have changed your product, see table 7.

Please note: Unlimited Fibre Extra is subject to a minimum 18 month contract

Table 7 - These prices apply to customers who have either:

• Signed up between 10th June 2014 and 16th June 2015; or
• Changed their broadband or fibre product (where changing product includes re-contracting or upgrading).

These services were provided by either Plusnet, Force 9 or Free-Online.

Prices of our previously sold products can be found in our Product Archive.

The following table contains a list of current pricing as referenced from the Plusnet Residential Broadband service terms for any customers who signed up to Plusnet Residential Broadband from 7th August 2019.

*No set up charge applies if the upgrade is completed via Member Centre.

The following table contains a list of current pricing as referenced from the Plusnet Residential Broadband service terms for any customers who signed up to Plusnet Residential Broadband from 14th February 2017.

*No set up charge applies if the upgrade is completed via Member Centre.

The following table contains a list of current pricing as referenced from the Plusnet Residential Broadband service terms for any customers who signed up to Plusnet Residential Broadband before 14th February 2017.

*No set up charge applies if the upgrade is completed via Member Centre.

All of our current residential products are completely unlimited with no usage limits.

For older products with usage allowances please refer to the following table.

Please note, early termination charges vary according to when the package was taken. Charges can be seen below and will apply to services cancelled within the minimum term.

The early termination charges set out in the tables below apply to any customer who signed up to a broadband or broadband and phone contract before 10th December 2019:

* The lower monthly early termination charge will apply to any period of the remaining minimum term for which a customer has Line Rental Saver.

^ Customers with a phone package will switch to the 'Broadband Only' charge if they choose to cancel their phone plan.

Any part of a month in the remaining minimum term will be charged daily on a pro rata basis.

These early termination charges are not subject to VAT.

Early termination charges for our previously sold products can be found in our Product Archive.

For any customer who signed up to a broadband or broadband and phone contract after 9th December 2019, early termination charges are calculated as follows**:

• monthly charge (factoring in any monthly discount to which the customer is entitled);
• deduct VAT at the applicable rate;
• reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;
• deduct 1% for early receipt of payment;
• multiply this figure by the remaining months of the minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis.

**for any remaining period of the minimum term for which a customer has Line Rental Saver, the broadband monthly charge only will be applicable in calculating the customer’s early termination charges.

For further information please see https://www.plus.net/help/my-account/early-termination-charges

The following charges apply for Plusnet Phone services.

For converting hard-wired master sockets (and any other conversion charges) a £160 charge is payable for the first hours work and after this a £65 per hour (or part hour) charge applies.

The prices below apply to customers who have either:

• Signed up from 1st September 2016; or
• Changed their call plan to one of the call plans listed in the table immediately below since 1st September 2016^.

*you can add 100 anytime minutes on UK Mobile calls and 070 personal numbering services for £3.00 a month.

**if you exceed the limit, we have the right to charge you for any further calls, suspend and/or terminate your service.

^if you signed up to a fixed priced contract prior to the 3rd December 2019, your line rental or line rental plus price will be the price you signed up to at the point you took the fixed price contract until the end of your minimum term, at which point these prices will apply.

^^ Line Rental Saver is no longer available to new customers signing up to Plusnet from 31st March 2020.

The prices below apply to customers who have:

• Signed up before 1st September 2016 and have not changed their call plan to one of those listed in the table above^

**if you exceed the limit, we have the right to charge you for any further calls, suspend and/or terminate your service.

Please also see our Acceptable Use Policy for further detail of calls not included in any of our call plans.

^if you signed up to a fixed priced contract prior to the 3rd December 2019, your line rental or line rental plus price will be the price you signed up to at the point you took the fixed price contract until the end of your minimum term, at which point these prices will apply.

^^ Line Rental Saver is no longer available to new customers signing up to Plusnet from 31st March 2020.

Details of our previously sold phone products can be found in our Phone Product Archive.

A call set up fee applies to chargeable calls. The duration (length of time) of your calls are rounded up to the next whole minute before we work out the call charge. If your call charges are worked out without including VAT, they will be rounded up to the next penny before VAT is added. The VAT on your bill will also be rounded up to the next whole penny.

All prices should be on the Plusnet Phone call tariff. Due to the nature of the product, prices are added and changed regularly. We will always try to update the call tariff regularly. However, this may be different to or not show a call tariff you have been charged.

The prices for calls to UK local and national numbers beginning with 01, 02 and 03 depend on your choice of call plan and the time period in which you make the call.

Calls crossing over a time period charge band, will be charged at a pro-rata call rate for each time period.

The price for calls to mobile phones depends on your call plan and time of the call.

Any exceptions for numbers beginning with 0845 or 0870 are set out in the Plusnet Phone call tariff. Call charges for 0845 and 0870 calls, not including VAT, are rounded up to the next penny.

From 1st July 2015, the charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/ukcalling.

Call features

The following call features are available:

Call feature bundles

Buying call features depends on whether they are available, and a minimum term does not apply. Where quoted residential prices vary elsewhere on this website, this price guide should be considered authoritative.

For any phone service cancelled within the minimum term, early termination charges will apply.

For any customer who signed up to a phone contract before 10th December 2019, a £8.49 per month early termination charge will apply. Any part of a month in your remaining minimum term will be charged daily on a pro rata basis. This early termination charge is not subject to VAT.

For any customer who signed up to a phone contract after 9th December 2019, early termination charges are calculated as follows**:

• monthly charge (factoring in any monthly discount to which the customer is entitled);
• deduct VAT at the applicable rate;
• reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;
• deduct 1% for early receipt of payment;
• multiply this figure by the remaining months of the minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis.

**for any remaining period of the minimum term for which a customer has Line Rental Saver, phone early termination charges will not apply.

For further information please see https://www.plus.net/help/my-account/early-termination-charges

Our prices and products are as follows.

Please note: YouView TV from Plusnet packages are subject to a minimum 18 month contract.

Please note: YouView TV from Plusnet channel packs are subject to a minimum 1 month subscription. HD channel pack content is dependent upon the other channel packs you subscribe to (i.e. certain HD channels will only be available as part of the HD channel pack where you also take the BT Sport channel pack).

* An engineer charge will apply where: (i) the fault could have been resolved by one of the checks we have asked you to carry out prior to the engineer appointment; (ii) the set top box was damaged due to your fault; (iii) you miss the appointment; (iv) or you cancel the appointment within 24 hours of the engineer visit time.

Where the engineer finds the fault is due to the set top box and you are responsible for the damage to the set top box, or the set top box is out of warranty, the charge for the applicable replacement set top box will be as set out in the table above.

For any YouView TV from Plusnet service cancelled within the minimum term, early termination charges will apply.

For any customer who signed up to a YouView TV from Plusnet contract before 10th December 2019, the following monthly early termination charges apply:

Any part of a month in your remaining minimum term will be charged daily on a pro rata basis. These early termination charges are not subject to VAT.

For any customer who signed up to a YouView TV from Plusnet contract after 9th December 2019, early termination charges are calculated as follows:

• monthly charge (factoring in any monthly discount to which the customer is entitled). This excludes any additional channel packs the customer may have;
• deduct VAT at the applicable rate;
• reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;
• deduct 1% for early receipt of payment;
• multiply this figure by the remaining months of the minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis.

Please note: If you wish to terminate the YouView TV from Plusnet package (YouView TV from Plusnet, Unlimited Fibre or Unlimited Fibre Extra product and Plusnet home phone line rental package) within the minimum term, you will be subject to the applicable early termination charges for YouView TV from Plusnet, your Unlimited Fibre or Unlimited Fibre Extra product and your Plusnet home phone line rental package as set out in this price guide). Where you remove your YouView TV from Plusnet service, any remaining services may be subject to a surcharge.

For further information please see https://www.plus.net/help/my-account/early-termination-charges

With BT Sport from Plusnet, you'll be able to watch live Premier League, UEFA Champions League and UEFA Europa League matches (exclusive to BT Sport), the FA Cup, selected SPFL games, live Gallagher Premiership Rugby games, UFC, World title fights and Moto GP, plus everything that's included with BT Sport Lite too.

There are 2 BT Sport packs available via the Sky Digital platform: BT Sport and BT Sport HD. Both packs include the following channels: BT Sport 1, BT Sport 2, BT Sport 3, BT Sport ESPN, BoxNation.

You can activate BT Sport at any time. You will be charged for BT Sport on a pro rata basis for the term between the date you activate BT Sport and your next billing date and after that on your billing date each month.

You must keep BT Sport for a minimum term of 1 full month from your next billing date after which your service will continue on a rolling monthly basis. For example, if BT Sport is activated on the 10th January and your billing date is the 25th of January, your initial minimum term will end on 25th February. If you cancel BT Sport during the initial minimum term, you will still be charged for the whole of that minimum term.

If you cancel your broadband service from Plusnet then you will stop receiving BT Sport on your next billing date.

If you wish to cancel BT Sport from Plusnet, you must do so, by phoning us no later than 2 days before your next billing date. Otherwise you will be charged for the following month.

You may cancel your agreement before we place the order for BT Sport. If you do so, you will not be charged for the service.

The BT Sport App from Plusnet package gives you access to content via both the BT Sport App and online player. This includes extended highlights and live streams of the following channels: BT Sport 1 HD, BT Sport 2 HD, BT Sport 3 HD, BT Sport ESPN HD, BoxNation.

You can activate BT Sport App at any time. You will be charged for BT Sport App on a pro rata basis for the term between the date you activate BT Sport App and your next billing date and after that on your billing date each month.

You must keep BT Sport App for a minimum term of 1 full month from your next billing date after which your service will continue on a rolling monthly basis. For example, if BT Sport App is activated on the 10th January and your billing date is the 25th of January, your initial minimum term will end on 25th February. If you cancel BT Sport App during the initial minimum term, you will still be charged for the whole of that minimum term.

If you cancel your broadband service from Plusnet then you will stop receiving BT Sport App when you stop receiving Plusnet broadband.

If you wish to cancel BT Sport App, you must do so, no later than 2 days before your next billing date. Otherwise you will be charged for the following month.

We may restrict your service if you do not pay your bill or reach your credit threshold. We will charge you £5.76 to apply and lift any of these restrictions.

If you fail to make a payment we will apply a £7.50 administration fee to cover our costs of recovering payment, or if we try to take your payment and the payment method fails (for example your Direct Debit fails) we will apply a £10.00 administration fee to cover our administration costs associated with this failed payment. These charges are not subject to VAT.

Please note: If we have to engage our debt-collection agency to collect any payments on our behalf, you'll also have to pay the reasonable costs we have to pay the agency in addition to any of the charges above.