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    Plusnet price guide for residential products

    Find out about our prices for residential customers.

    This Price Guide applies to all Plusnet residential customers. If there is any conflict of information between the price of our products and services set out in the Price Guide and Residential Tariff Guide, and elsewhere, for example, on other pages of our website or in external advertising such as on the radio, the prices in the Price Guide and Residential Tariff Guide takes precedence.

    Where there is conflict between prices in the Price Guide and in the Residential Tariff Guide, the Price Guide takes precedence.

    This Price Guide is designed so you can quickly and easily find out about all our service pricing.

    All prices and payments quoted in this price guide include VAT (based on the current standard Government rate) unless stated otherwise.

    For any customers who signed up to a contract from 30th June 2021:-

    • a percentage price increase will be applied to the price of broadband, line rental, call plans and call charges. This price increase will be applied on or after 1st March each year from March 2022 and will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year plus ii) 3.9%; and

    • From 2021, a percentage price increase will be applied to the price of any BT Sport service where that BT Sport service was signed up to on or after 9th December 2020. This price increase will be applied on or after 1st June 2021, and then on or after 1st March each year from March 2022. The price increase on or after 1st June 2021, will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in April of that year plus ii) 3.9%. The price increase on or after 1st March each year from March 2022, will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year plus ii) 3.9%.

    For all other customers:-

    • From 2021, a percentage price increase will be applied to the price of broadband, line rental, call plans and call charges. This price increase will be applied on or after 1st June 2021, and then on or after 1st March each year from March 2022. The price increase on or after 1st June 2021, will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in April of that year plus ii) 3.9%. The price increase on or after 1st March each year from March 2022, will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year plus ii) 3.9%. If you have previously signed up to a fixed price contract, and are still within your minimum term, these price increases will only apply once your minimum term ends; and

    • From 2021, a percentage price increase will be applied to the price of any BT Sport service where that BT Sport service was signed up to on or after 9th December 2020. This price increase will be applied on or after 1st June 2021, and then on or after 1st March each year from March 2022. The price increase on or after 1st June 2021, will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in April of that year plus ii) 3.9%. The price increase on or after 1st March each year from March 2022, will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year plus ii) 3.9%.

    This means the below prices will be increased as set out above:-

    • Broadband
    • Line rental
    • UK call plans
    • International call plans
    • UK call rates
    • International call rates (except where the EU regulatory price cap applies)
    • Call set up fees
    • BT Sport channel pack (where the service was signed up to on or after 9th December 2020)
    • BT Sport on the Sky Digital Platform (where the service was signed up to on or after 9th December 2020)
    • BT Sport HD on the Sky Digital Platform (where the service was signed up to on or after 9th December 2020)
    • BT Sport App (where the service was signed up to on or after 9th December 2020)
    • Early termination charges

    We may make other changes to the price of your broadband, line rental, call plans, call charges and/or BT Sport. Other prices, content and terms may change at any time during your contract. We’ll tell you about important changes in advance, and if a change is detrimental you’ll be able to end your contract without any fees. See Price Changes below for more details.

    Plusnet Broadband and Fibre Broadband price guide

    The following subscription charges apply to sales of our standard and fibre optic broadband products.

    Price changes apply to the broadband prices set out below. If you are in a fixed price contract minimum term, these price changes will only apply once your minimum term has ended. See Price Changes below for more details.

    'Broadband & Phone' customers will switch to the 'Broadband Only' price of the appropriate table if they choose to cancel their phone package.

    Customers with Plusnet Broadband and Plusnet Phone services, should refer to the Plusnet Phone price guide below, for charges relating to their phone service.

    The monthly charges stated below apply to our standard broadband and fibre products. There may also be an introductory discount applied to your monthly charge for your initial contract period, which we would have made you aware of when you first signed up.

    .

    Contract New Customer Existing Customer
    Fixed term £11.66 £11.66
    No contract £13.26 £13.26

    ^ if you signed up to a fixed priced contract, your broadband price will be the price you signed up to at the point you took the fixed price contract until the end of your minimum term, at which point these prices will apply.

    .

    New Customer Existing Customer
    £16.98 £16.98

    .

    New Customer Existing Customer
    £22.28 £22.28

    ^ if you signed up to a fixed price contract, your broadband price will be the price you signed up to at the point you took the fixed price contract until the end of your minimum term, at which point these prices will apply.

    These services were provided by either Plusnet, Force 9 or Free-Online.

    .

    Product Monthly price
    Broadband Home Lite 512k £15.21
    Broadband Home Premier 512k £22.32
    ADSL Home - No Install Fee #1 £23.33
    Broadband Home Lite 1Mb £24.35
    Broadband Home Lite 2Mb £25.36
    Broadband Premier - Up to 2Mb (Annual Contract, Activation and Modem Offer) £22.32
    Broadband Premier - Up to 2Mb (Annual Contract, No Modem) 20:1 variant £32.47
    Force 9 Broadband Home Lite 2Mb £32.98
    Force 9 Broadband Home Premier 1Mb £36.02
    ADSL Home Surf £19.27
    ADSL Home Self-Install £22.31
    Broadband EasyStart (Original) £28.41
    Broadband EasyStart £25.36
    HomeWorker Pro - Up to 2Mb £30.44
    HomeWorker Pro - Up to 4Mb £45.66
    HomeWorker Pro - Up to 8Mb £66.98
    Broadband Plus Option 2 £25.36
    Broadband Plus Option 3 £35.51
    Broadband Premier - Up to 2Mb £27.90
    Broadband Premier - Up to 4Mb £36.02
    Broadband Premier - Up to 8Mb £50.74
    Broadband Home Premier 512k £27.90
    Broadband Home Premier 2Mb £50.74

    The following tables contains a list of current pricing as referenced from the Plusnet Residential Broadband service terms for any customers who signed up to Plusnet Residential Broadband from 7th August 2019.

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    Broadband activation fee
      Contracted No contract
    Broadband Only £35 £60
    Broadband & Home Phone £5 £50

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    Fibre activation fee
      New customer Upgrade
    Fibre Broadband Only £50 £25
    Fibre Broadband & Home Phone £10 £10*

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    Hardware
    Device Price
    Plusnet Hub One £99.99

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    Other Charges
    Service Price
    House moves £65
    Postage and Packaging £6.99
    Single Static IP £5
    Plusnet Protect Add-On (where chargeable) £2 a month
    Plusnet Pro Add-On £5 a month
    Engineer charge £65

    *No set up charge applies if the upgrade is completed via Member Centre.

    The following tables contains a list of current pricing as referenced from the Plusnet Residential Broadband service terms for any customers who signed up to Plusnet Residential Broadband from 14th February 2017.

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    Broadband activation fee
      Contracted No contract
    Broadband Only £35 £60
    Broadband & Home Phone £10 £50

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    Fibre activation fee
      New customer Upgrade
    Fibre Broadband Only £50 £25
    Fibre Broadband & Home Phone £25* £25*

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    Hardware
    Device Price
    Plusnet Hub One £99.99

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    Other Charges
    Service Price
    House moves £65
    Postage and Packaging £6.99
    Single Static IP £5
    Plusnet Protect Add-On (where chargeable) £2 a month
    Plusnet Pro Add-On £5 a month
    Engineer charge £65

    *No set up charge applies if the upgrade is completed via Member Centre.

    The following table contains a list of current pricing as referenced from the Plusnet Residential Broadband service terms for any customers who signed up to Plusnet Residential Broadband before 14th February 2017.

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    Broadband activation fee
      Contracted No contract
    Broadband Only £25 £50
    Broadband & Home Phone Free £25

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    Fibre activation fee
      New customer Upgrade
    Fibre Broadband Only £50 £25
    Fibre Broadband & Home Phone Free £25*

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    Hardware
    Device Price
    Plusnet Hub One £99.99

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    Other charges
    Service Price
    House moves £65
    Postage and Packaging £6.99
    Single Static IP £5
    Plusnet Protect Add-On (where chargeable) £2 a month
    Plusnet Pro Add-On £5 a month
    Engineer charge £65

    *No set up charge applies if the upgrade is completed via Member Centre.

    All of our current residential products are completely unlimited with no usage limits.

    For older products with usage allowances please refer to the following table.

    .

    Product Name Included allowance Cost of additional allowance
    Plusnet Value 10GB £5 per 5GB
    Plusnet Essentials 10GB £5 per 5GB
    Plusnet Pro 20GB £5 per 5GB
    Plusnet Extra 60GB £5 per 5GB
    Residential Legacy 80GB / 120GB £5 per 5GB
    Plusnet Value Fibre 40GB £5 per 5GB
    Plusnet Essentials Fibre 40GB £5 per 5GB
    Plusnet Extra Fibre 120GB / 250GB £5 per 5GB

    Please note, early termination charges vary according to when the package was taken. Charges can be seen below and will apply to services cancelled within the minimum term. From 24th June 2021, following a change to HMRC rules, early termination charges will be subject to VAT. For any customers who signed up to a broadband or broadband and phone contract on or after 7th October 2020, price changes apply to your early termination charges. If you are in a fixed price contract minimum term, these price changes will only apply once your minimum term has ended. See Price Changes below for more details.

    The early termination charges set out in the tables below apply to any customer who signed up to a broadband or broadband and phone contract before 10th December 2019:

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    Unlimited
    Package Monthly Charge
    Broadband Only^ £14.22
    Broadband & Phone £14.58
    Broadband & Phone (Line Rental Saver)* £4.39

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    Unlimited Fibre
    Package Monthly Charge
    Broadband Only^ £11.35
    Broadband & Phone £13.55
    Broadband & Phone (Line Rental Saver)* £3.36

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    Unlimited Fibre Extra
    Package Monthly Charge
    Broadband Only^ £11.56
    Broadband & Phone £13.93
    Broadband & Phone (Line Rental Saver)* £3.74

    * The lower monthly early termination charge will apply to any period of the remaining minimum term for which a customer has Line Rental Saver. Line Rental Saver is no longer available to customers wanting to take or renew this service from 22nd February 2021.

    ^ Customers with a phone package will switch to the 'Broadband Only' charge if they choose to cancel their phone plan.

    Any part of a month in the remaining minimum term will be charged daily on a pro rata basis.

    Early termination charges for our previously sold products can be found in our Product Archive.

    For any customer who signed up to a broadband or broadband and phone contract after 9th December 2019, early termination charges are calculated as follows**:

    • monthly charge (factoring in any monthly discount to which the customer is entitled);
    • deduct VAT at the applicable rate;
    • reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;
    • deduct 1% for early receipt of payment;
    • multiply this figure by the remaining months of the minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis;
    • add VAT at the applicable rate to the final amount.

    **for any remaining period of the minimum term for which a customer has Line Rental Saver, the broadband monthly charge only will be applicable in calculating the customer’s early termination charges. Line Rental Saver is no longer available to customers wanting to take or renew this service from 22nd February 2021.

    For further information please see https://www.plus.net/help/my-account/early-termination-charges

    Plusnet Phone price guide

    We charge calls by the day and time they are made. The time periods described in this guide are as follows:

    • 'Daytime' means between 7am and 7pm, Monday - Friday
    • 'Evening' means between 7pm and 7am, Monday - Friday
    • 'Weekend' means any time on Saturday or Sunday

    Price changes apply to the price of line rental, call plans, and call charges as set out below. See Price Changes below for more details.

    The following charges apply for Plusnet Phone services.

    .

    Charge Cost
    New line provide £49.99
    Start of a stopped BT line Free
    Start of a stopped LLU line £49.99
    BT transfer Free
    LLU transfer Free
    Transfer out Free
    House move Depends on type of move - please contact Customer Support for prices
    Cable transfer £49.99
    Re-number £36.63
    Engineer charge £65

    For converting hard-wired master sockets (and any other conversion charges) a £160 charge is payable for the first hours work and after this a £65 per hour (or part hour) charge applies.

    Price changes apply to the price of line rental, call plans and call set up fees set out below. If you are in a fixed price contract minimum term, these price changes will only apply once your minimum term has ended. See Price Changes below for more details.

    The prices below apply to customers who have:

    • Signed up from 7th October 2020; or
    • Signed up from 7th October 2020 and have changed their call plan since then

    .

      Line only Evening & Weekend UK & Mobile Calls Unlimited UK & Mobile Calls Anytime International 300
    Line rental (per month) except for customers signing up to Unlimited Broadband and line rental on an 18 month contract £21.22 £21.22 £21.22 £21.22
    Line rental (per month) for customers signing up to Unlimited Broadband and line rental on an 18 month contract £19.99 £19.99 £19.99 £19.99
    Line Rental Saver^^ £213.03 for 12 months paid in advance. Equivalent to £17.76 per month line rental
    Call plan cost (per month) n/a £5.23 £9.41 £9.41
    Call set up fee (per chargeable call) 24.06p 24.06p 24.06p 24.06p
    Included 01/02/03 and 0870/0845 calls No inclusive minutes Evenings & Weekends only. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies** Yes. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies** Yes. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies**
    UK mobiles and 070 personal numbering services n/a* Evenings & weekends only. Fair usage limit of 1,000 minutes applies Yes. Fair usage limit of 2,000 minutes applies n/a*
    Calls to Plusnet Customer Support Free at all times Free at all times Free at all times Free at all times
    Calls to other Plusnet Phone customers Inclusive at all times Inclusive at all times Inclusive at all times Inclusive at all times
    Discount to top 35 international destinations No discount No discount No discount 25% discount
    Inclusive calls to landlines in top 35 international destinations and to mobiles in Canada and the USA No inclusive minutes No inclusive minutes No inclusive minutes 300 inclusive minutes

    *you can add 100 anytime minutes on UK Mobile calls and 070 personal numbering services for £3.00 a month.

    **if you exceed the limit, we have the right to charge you for any further calls, suspend and/or terminate your service.

    ^^ Line Rental Saver is no longer available to new customers signing up to Plusnet from 31st March 2020.

    The prices below apply to customers who have either:

    • Signed up between 1st September 2016 and 6th October 2020; or
    • Changed their call plan to one of the call plans listed in the table immediately below since 1st September 2016^

    .

      Line only Evening & Weekend UK & Mobile Calls Unlimited UK & Mobile Calls Anytime International 300
    Line rental (per month) £21.22 £21.22 £21.22 £21.22
    Line Rental Saver^^ £213.03 for 12 months paid in advance. Equivalent to £17.76 per month line rental
    Call plan cost (per month) n/a £5.23 £9.41 £9.41
    Call set up fee (per chargeable call) 24.06p 24.06p 24.06p 24.06p
    Included 01/02/03 and 0870/0845 calls No inclusive minutes Evenings & Weekends only. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies** Yes. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies** Yes. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies**
    UK mobiles and 070 personal numbering services n/a* Evenings & Weekends only. Fair usage limit of 1,000 minutes applies Yes. Fair usage limit of 2,000 minutes applies n/a*
    Calls to Plusnet Customer Support Free at all times Free at all times Free at all times Free at all times
    Calls to other Plusnet Phone customers Inclusive at all times Inclusive at all times Inclusive at all times Inclusive at all times
    Discount to top 35 international destinations No discount No discount No discount 25% discount
    Inclusive calls to landlines in top 35 international destinations and to mobiles in Canada and the USA No inclusive minutes No inclusive minutes No inclusive minutes 300 inclusive minutes

    *you can add 100 anytime minutes on UK Mobile calls and 070 personal numbering services for £3.00 a month.

    **if you exceed the limit, we have the right to charge you for any further calls, suspend and/or terminate your service.

    ^if you signed up to a fixed price contract, your line rental or line rental saver price will be the price you signed up to at the point you took the fixed price contract until the end of your minimum term, at which point these prices will apply.

    ^^ Line Rental Saver is no longer available to new customers signing up to Plusnet from 31st March 2020.

    The prices below apply to customers who have:

    • Signed up before 1st September 2016 and have not changed their call plan to one of those listed in the table above^

    .

      Line only Evening & Weekends Anytime Anytime International 300
    Line rental (per month) £21.22 £21.22 £21.22 £21.22
    Line Rental Saver^^ £213.03 for 12 months paid in advance. Equivalent to £17.76 per month line rental
    Call plan cost (per month) n/a £4.71 £8.37 £9.41
    Call set up fee (per chargeable call) 24.06p 24.06p 24.06p 24.06p
    Included 01/02/03 and 0870/0845 calls No inclusive minutes Evenings & Weekends only. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies** Yes. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies** Yes. Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies**
    100 anytime minutes to UK mobiles and 070 personal numbering services £3 per month £3 per month £3 per month £3 per month
    Calls to Plusnet Customer Support Free at all times Free at all times Free at all times Free at all times
    Calls to other Plusnet Phone customers Inclusive at all times Inclusive at all times Inclusive at all times Inclusive at all times
    Discount to top 35 international destinations No discount No discount No discount 25% discount
    Inclusive calls to landlines in top 35 international destinations and to mobiles in Canada and the USA No inclusive minutes No inclusive minutes No inclusive minutes 300 inclusive minutes

    **if you exceed the limit, we have the right to charge you for any further calls, suspend and/or terminate your service.

    Please also see our Acceptable Use Policy for further detail of calls not included in any of our call plans.

    ^if you signed up to a fixed price contract prior to the 3rd December 2019, your line rental or line rental saver price will be the price you signed up to at the point you took the fixed price contract until the end of your minimum term, at which point these prices will apply.

    ^^ Line Rental Saver is no longer available to new customers signing up to Plusnet from 31st March 2020.

    Details of our previously sold phone products can be found in our Phone Product Archive.

    A call set up fee applies to chargeable calls. The duration (length of time) of your calls are rounded up to the next whole minute before we work out the call charge. If your call charges are worked out without including VAT, they will be rounded up to the next penny before VAT is added. The VAT on your bill will also be rounded up to the next whole penny.

    Price changes apply to UK call rates, international call rates (except where the EU regulatory price cap applies) and call set up fees. If you are in a fixed price contract minimum term, these price changes will only apply once your minimum term has ended. See Price Changes below for more details.

    All prices should be on the Plusnet Phone call tariff. Due to the nature of the product, prices are added and changed regularly. We will always try to update the call tariff regularly. However, this may be different to or not show a call tariff you have been charged.

    The prices for calls to UK local and national numbers beginning with 01, 02 and 03 depend on your choice of call plan and the time period in which you make the call.

    Calls crossing over a time period charge band, will be charged at a pro-rata call rate for each time period.

    The price for calls to mobile phones depends on your call plan and time of the call.

    Any exceptions for numbers beginning with 0845 or 0870 are set out in the Plusnet Phone call tariff. Call charges for 0845 and 0870 calls, not including VAT, are rounded up to the next penny.

    From 1st July 2015, the charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/ukcalling.

    Call features

    The following call features are available:

    .

    Call feature Monthly cost Single use cost when not subscribed Available in bundle
    1471 Free n/a No
    1471 Call Return n/a 20p per use, plus the cost of the call if chargeable No
    Voicemail (1571) Free n/a No
    Plusnet Call Protect Free n/a No
    Voicemail Plus (Call Minder) £3.00 n/a No
    Reminder Call £2.50 20p per use Yes
    Call Waiting £2.50 n/a Yes
    Call Divert £2.50, plus the cost of the onward call if chargeable n/a Yes
    Ringback £2.50 20p per use Yes
    Anonymous Call Reject £4.00 n/a No
    Caller Display Free n/a No
    Conference Calling n/a 40p per use, plus the cost of the onward calls if chargeable No

    Call features

    The following call features are available:

    .

    Bundle Price
    2 features £3.00
    3 features £4.50
    4 features £6.00

    Buying call features depends on whether they are available, and a minimum term does not apply. Where quoted residential prices vary elsewhere on this website, this price guide should be considered authoritative.

    For any phone service cancelled within the minimum term, early termination charges will apply. From 24th June 2021, following a change to HMRC rules, early termination charges will be subject to VAT.

    For any customers who signed up to a broadband and phone contract on or after 7th October 2020, price changes apply to your early termination charges. If you are in a fixed price contract minimum term, these price changes will only apply once your minimum term has ended. See Price Changes below for details.

    For any customer who signed up to a phone contract before 10th December 2019, a £10.19 per month early termination charge will apply. Any part of a month in your remaining minimum term will be charged daily on a pro rata basis

    For any customer who signed up to a phone contract after 9th December 2019, early termination charges are calculated as follows**:

    • monthly charge (factoring in any monthly discount to which the customer is entitled);
    • deduct VAT at the applicable rate;
    • reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;
    • deduct 1% for early receipt of payment;
    • multiply this figure by the remaining months of the minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis;
    • add VAT at the applicable rate to the final amount.

    **for any remaining period of the minimum term for which a customer has Line Rental Saver, phone early termination charges will not apply. Line Rental Saver is no longer available to customers wanting to take or renew this service from 22nd February 2021.

    For further information please see https://www.plus.net/help/my-account/early-termination-charges

    YouView TV from Plusnet price guide

    The following prices apply to our YouView TV from Plusnet products.

    YouView TV from Plusnet gives you a YouView box offering more than 70 Freeview channels, 20 extra entertainment channels, BT Sport Lite and the Entertainment channel packs as standard, plus access to catch-up and on-demand services.

    YouView TV from Plusnet must be taken as a package with a residential Plusnet Unlimited Fibre Broadband or Unlimited Fibre Extra Broadband product and any residential Plusnet home phone line rental package on a minimum 18 month contract.

    Our prices and products are as follows.

    .

    Package Monthly subscription
    YouView TV from Plusnet (including Entertainment and BT Sport Lite channel packs) £5.00
    YouView+ TV from Plusnet (including Entertainment and BT Sport Lite channel packs) £5.00

    Please note: YouView TV from Plusnet packages are subject to a minimum 18 month contract.

    For any customer who added a channel pack to their YouView TV from Plusnet service before 09/12/2020 the following prices apply:

    .

    Additional channel packs Monthly subscription
    Kids £3.00
    BT Sport (including BT Sport App) £10.00
    Entertainment Plus £3.00
    HD £3.00

    For any customer who added a channel pack to their YouView TV from Plusnet service on or after 09/12/2020 the following prices apply. Price changes apply to the prices set out below. See Price Changes for more details.

    .

    Additional channel packs Monthly subscription
    Kids £3.00
    BT Sport (including BT Sport App) £15.69
    Entertainment Plus £3.00
    HD £3.00

    Please note: YouView TV from Plusnet channel packs are subject to a minimum 1 month subscription. HD channel pack content is dependent upon the other channel packs you subscribe to (i.e. certain HD channels will only be available as part of the HD channel pack where you also take the BT Sport channel pack).

    .

    Item Cost
    TV Activation Charge
    YouView TV from Plusnet Free
    YouView TV+ from Plusnet £50.00
    Hardware & Equipment
    YouView set top box £99.00
    YouView+ set top box £199.00
    Remote control £19.99
    Power supply £19.99
    Powerline adapters £40.00
    HDMI cable £9.99
    Ethernet cable £9.99
    Other Charges
    Postage and Packaging £6.99
    Postage and Packaging (YouView+ set top box) £7.99
    TV Engineer charge* £65.00

    * An engineer charge will apply where: (i) the fault could have been resolved by one of the checks we have asked you to carry out prior to the engineer appointment; (ii) the set top box was damaged due to your fault; (iii) you miss the appointment; (iv) or you cancel the appointment within 24 hours of the engineer visit time.

    Where the engineer finds the fault is due to the set top box and you are responsible for the damage to the set top box, or the set top box is out of warranty, the charge for the applicable replacement set top box will be as set out in the table above.

    For any YouView TV from Plusnet service cancelled within the minimum term, early termination charges will apply. From 24th June 2021, following a change to HMRC rules, early termination charges will be subject to VAT.

    For any customer who signed up to a YouView TV from Plusnet contract before 10th December 2019, the following monthly early termination charges apply:

    .

    Package Monthly charge
    YouView TV from Plusnet (including Entertainment and BT Sport Lite channel packs) £2.16
    YouView+ TV from Plusnet (including Entertainment and BT Sport Lite channel packs) £2.16

    Any part of a month in your remaining minimum term will be charged daily on a pro rata basis.

    For any customer who signed up to a YouView TV from Plusnet contract after 9th December 2019, early termination charges are calculated as follows:

    • monthly charge (factoring in any monthly discount to which the customer is entitled). This excludes any additional channel packs the customer may have;
    • deduct VAT at the applicable rate;
    • reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;
    • deduct 1% for early receipt of payment;
    • multiply this figure by the remaining months of the minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis;
    • add VAT at the applicable rate to the final amount.

    Please note: If you wish to terminate the YouView TV from Plusnet package (YouView TV from Plusnet, Unlimited Fibre or Unlimited Fibre Extra product and Plusnet home phone line rental package) within the minimum term, you will be subject to the applicable early termination charges for YouView TV from Plusnet, your Unlimited Fibre or Unlimited Fibre Extra product and your Plusnet home phone line rental package as set out in this price guide). Where you remove your YouView TV from Plusnet service, any remaining services may be subject to a surcharge.

    For further information please see https://www.plus.net/help/my-account/early-termination-charges

    BT Sport on the Sky Digital Platform

    With BT Sport from Plusnet, you'll be able to watch live Premier League, UEFA Champions League and UEFA Europa League matches (exclusive to BT Sport), the FA Cup, selected SPFL games, live Gallagher Premiership Rugby games, UFC, World title fights and Moto GP, plus everything that's included with BT Sport Lite too.

    There are 2 BT Sport packs available via the Sky Digital platform: BT Sport and BT Sport HD. Both packs include the following channels: BT Sport 1, BT Sport 2, BT Sport 3, BT Sport ESPN, BoxNation.

    For any customer who signed up to BT Sport from Plusnet on the Sky Digital Platform or changed their subscription on the service before 09/12/2020 the following prices apply:

    .

    Product Rental (a month)
    BT Sport £9.99
    BT Sport HD £12.49

    For any customer who signed up to BT Sport from Plusnet on the Sky Digital Platform or changed their subscription on the service on or after 09/12/2020 the following prices apply. Price changes apply to the prices set out below. See Price Changes for more details.

    .

    Product Rental (a month)
    BT Sport £15.69
    BT Sport HD £18.31

    You can activate BT Sport at any time. You will be charged for BT Sport on a pro rata basis for the term between the date you activate BT Sport and your next billing date and after that on your billing date each month.

    You must keep BT Sport for a minimum term of 1 full month from your next billing date after which your service will continue on a rolling monthly basis. For example, if BT Sport is activated on the 10th January and your billing date is the 25th of January, your initial minimum term will end on 25th February. If you cancel BT Sport during the initial minimum term, you will still be charged for the whole of that minimum term.

    If you cancel your broadband service from Plusnet then you will stop receiving BT Sport on your next billing date.

    If you wish to cancel BT Sport from Plusnet, you must do so, by phoning us no later than 2 days before your next billing date. Otherwise you will be charged for the following month.

    You may cancel your agreement before we place the order for BT Sport. If you do so, you will not be charged for the service.

    BT Sport App

    The BT Sport App from Plusnet package gives you access to content via both the BT Sport App and online player. This includes extended highlights and live streams of the following channels: BT Sport 1 HD, BT Sport 2 HD, BT Sport 3 HD, BT Sport ESPN HD, BoxNation.

    For any customer who signed up to the BT Sport App before 09/12/2020 the following price applies:

    .

    Product Rental (a month)
    BT Sport App £10.00

    For any customer who signed up to the BT Sport App from 09/12/2020 the following price applies. Price changes apply to the price set out below. See Price Changes for more details.

    .

    Product Rental (a month)
    BT Sport App £15.69

    You can activate BT Sport App at any time. You will be charged for BT Sport App on a pro rata basis for the term between the date you activate BT Sport App and your next billing date and after that on your billing date each month.

    You must keep BT Sport App for a minimum term of 1 full month from your next billing date after which your service will continue on a rolling monthly basis. For example, if BT Sport App is activated on the 10th January and your billing date is the 25th of January, your initial minimum term will end on 25th February. If you cancel BT Sport App during the initial minimum term, you will still be charged for the whole of that minimum term.

    If you cancel your broadband service from Plusnet then you will stop receiving BT Sport App when you stop receiving Plusnet broadband.

    If you wish to cancel BT Sport App, you must do so, no later than 2 days before your next billing date. Otherwise you will be charged for the following month.

    Other charges

    We may restrict your service if you do not pay your bill or reach your credit threshold. We will charge you £5.76 to apply and lift any of these restrictions.

    If you fail to make a payment we will apply a £7.50 administration fee to cover our costs of recovering payment, or if we try to take your payment and the payment method fails (for example your Direct Debit fails) we will apply a £10.00 administration fee to cover our administration costs associated with this failed payment. These charges are not subject to VAT.

    Please note: If we have to engage our debt-collection agency to collect any payments on our behalf, you'll also have to pay the reasonable costs we have to pay the agency in addition to any of the charges above.

     

    Price Changes

    For any customers who signed up to a contract from 30th June 2021:-

    • a percentage price increase will be applied to the price of broadband, line rental, call plans and call charges. This price increase will be applied on or after 1st March each year from March 2022 and will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year plus ii) 3.9%; and

    • From 2021, a percentage price increase will be applied to the price of any BT Sport service where that BT Sport service was signed up to on or after 9th December 2020. This price increase will be applied on or after 1st June 2021, and then on or after 1st March each year from March 2022. The price increase on or after 1st June 2021, will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in April of that year plus ii) 3.9%. The price increase on or after 1st March each year from March 2022, will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year plus ii) 3.9%.

    For all other customers:-

    • From 2021, a percentage price increase will be applied to the price of broadband, line rental, call plans, call charges and broadband and line rental early termination charges. This price increase will be applied on or after 1st June 2021 and then on or after 1st March each year from March 2022, and will be calculated as set out below:-
      • the price increase on or after 1st June 2021 will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in April of that year (ignoring any negative figure) plus ii) 3.9%, and rounded up to the nearest whole pence. If the CPI figure is negative, the price increase will only be 3.9%; and
      • the price increase on or after 1st March each year from March 2022 will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year (ignoring any negative figure) plus ii) 3.9%, and rounded up to the nearest whole pence. If the CPI figure is negative, the price increase will only be 3.9%.

    For customers who have previously signed up to a fixed price contract and are still within your minimum term, the price changes referenced in the above paragraph, will only apply when your minimum term ends.

    • From 2021, a percentage price increase will be applied to the price of any BT Sport service where that BT Sport service was signed up to on or after 9th December 2020. This price increase will be applied on or after 1st June 2021 and then on or after 1st March each year from March 2022, and will be calculated as set out below:-
      • the price increase on or after 1st June 2021 will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in April of that year (ignoring any negative figure) plus ii) 3.9%, and rounded up to the nearest whole pence. If the CPI figure is negative, the price increase will only be 3.9%; and
      • the price increase on or after 1st March each year from March 2022 will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year (ignoring any negative figure) plus ii) 3.9%, and rounded up to the nearest whole pence. If the CPI figure is negative, the price increase will only be 3.9%.

    If you receive a discount on your price, the percentage price increase will be applied to the discounted price.

    Where you purchase more than one service from us and each is subject to the price increase, the amount of the increase is calculated on each service separately.

    There's more information available in our CPI Plus 3.9% Guide.

    We might also change our other charges, and/or make other changes to the price of your broadband, line rental, call plans, call charges and/or BT Sport. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.

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