Price and Product changes – 3rd December 2019 - New and Existing customers
The following pricing and product changes will apply from 3rd December 2019.
Price increases in respect of line rental will not apply to customers who entered into fixed price
contracts after 8th August 2018 and Line Rental Saver customers until your fixed price contract
expires or you change your product.
- Call setup fees will be increasing by 1p from 22p to 23p.
- Call charges to landlines will increase from 13.5p per minute to 15p per minute.
- Call charges to mobiles will increase from 15p per minute to 18p per minute.
-
Anytime International 300 with Mobile will increase by £1.00 from £11.00
to £12.00 per month.
- Unlimited UK and Mobile Calls will increase from £8.00 to £9.00 per month.
- Plusnet Anytime International 300 will increase from £8.00 to £9.00 per month.
- Evening & Weekend UK & Mobile Calls will increase from £4.00 to £5.00 per month.
- Plusnet Evening & Weekends will increase from £3.50 per month to £4.50 per month.
- Evening & Weekends With Mobile will increase from £6.50 per month to £7.50 per month.
- Plusnet Evening & Weekends With Mobile will increase from £6.50 per month to £7.50 per month.
-
European and International call charges are changing for certain countries. For more details on the
changes that we're making please see our
dedicated page.
-
The cost of our monthly line rental will be increasing by £1.00 from £18.99
to £19.99 .
-
There will also be changes to our legacy call plans which are no longer available to new customers and
our current call plans. For further details please see our
dedicated page.
-
The cost of certain monthly Broadband without line rental will be increasing. To find out which products
are increasing please see our
dedicated page. These products will no longer be
available to new customers from 3rd December 2019.
- We will be making some changes to our terms and conditions. To find out more please see our
dedicated page.
Prices, content and terms may change at any time during your contract. Where you have taken our fixed price
contract, your broadband price or broadband and line rental price will not change during the minimum term. We'll
tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract
without any fees.
°Recommended and satisfaction claims
Plusnet were voted Broadband Provider of the year at the 2018 uSwitch Broadband and Mobile Awards.
Find out more about our awards.
Unlimited Broadband and Line Rental from
£18.99 a month for the first 12 months,
then from £29.98 a month, with a
£75.00
cashback cheque.
12 month contract.
No activation fee, was
£5.00:
- This price is available to new Plusnet customers signing up at www.plus.net between 16th October 2019 and 29th October 2019.
- Must sign up to a 12 month minimum contract for:
- Plusnet Unlimited Broadband at £0.00 a
month (or if you live
outside a low cost area £7.50 a
month); and
- Plusnet Line rental at £18.99 a month, or Line Rental
Saver at £197.88 by paying for 12 months in advance (equivalent of
£16.49 a month). Plusnet Line Rental and Line Rental
Saver do not include any inclusive calls.
- You may add any Plusnet call plan at an additional cost.
-
You'll receive a £75.00 cashback cheque. Once your broadband and home phone is activated you will receive an email.
Follow the instructions in this email to receive your £75.00 cashback cheque. You must submit your claim
within 2 months of receiving the email.
- If you live in a low cost area the total price you will pay for the first 12 months
is the equivalent of £16.49 a month
(with Line Rental Saver) and £18.99 a month (with standard
line rental).
- After the 12 month period you'll pay the standard price for your
Unlimited Broadband (currently £10.99 a month in
low cost areas otherwise £18.49 a month), phone package and
line rental.
Fixed price applies to broadband and line rental monthly price only (excludes other services, such as call plans, call charges and add-ons). If you choose to move house during the minimum term of your fixed price contract, and move from a low cost area to a non-low cost area, or a non-low cost area to a low cost area, you will be subject to the new price once your move is completed. Standard house move terms also apply, see our house move FAQs for details.
The following conditions also apply:
- This price cannot be used in conjunction with any other offer.
- There is no cash alternative to this price.
- Your Home Phone activation date will be used as your monthly billing date. If your broadband service is activated
at a later date to the phone service, charges will be pro-rated for the first month and any discount applied in the
subsequent 12 months.
- If you need a new phone line installed at your property there's a £49.99 installation charge (excluding
external construction charges).
- No activation fee, was
£5.00.
- Other exclusions and conditions may apply.
Once you've signed up to this price, you'll be subject to our standard terms and conditions of service. A summary of
these are available below, full terms and conditions can be viewed at
plus.net/terms.
Unlimited Fibre Broadband and Line Rental from
£23.50 a month for the first 18 months,
then from £34.98 a month, with a
£65.00
cashback cheque.
18 month contract.
No activation fee, was
£10.00:
- This price is available to new Plusnet customers signing up at www.plus.net between 16th October 2019 and 22nd October 2019.
- Must sign up to a 18 month minimum contract for:
- Plusnet Unlimited Fibre Broadband at £4.51 a
month (or if you live
outside a low cost area £12.01 a
month); and
- Plusnet Line rental at £18.99 a month, or Line Rental
Saver at £197.88 by paying for 12 months in advance (equivalent of
£16.49 a month). Plusnet Line Rental and Line Rental
Saver do not include any inclusive calls.
- You may add any Plusnet call plan at an additional cost.
-
You'll receive a £65.00 cashback cheque. Once your broadband and home phone is activated you will receive an email.
Follow the instructions in this email to receive your £65.00 cashback cheque. You must submit your claim
within 2 months of receiving the email.
- If you live in a low cost area the total price you will pay for the first 18 months
is the equivalent of £21.00 a month
(with Line Rental Saver) and £23.50 a month (with standard
line rental).
- After the 18 month period you'll pay the standard price for your
Unlimited Fibre Broadband (currently £15.99 a month in
low cost areas otherwise £23.49 a month), phone package and
line rental.
Fixed price applies to broadband and line rental monthly price only (excludes other services, such as call plans, call charges and add-ons). If you choose to move house during the minimum term of your fixed price contract, and move from a low cost area to a non-low cost area, or a non-low cost area to a low cost area, you will be subject to the new price once your move is completed. Standard house move terms also apply, see our house move FAQs for details.
The following conditions also apply:
- This price cannot be used in conjunction with any other offer.
- There is no cash alternative to this price.
- Your Home Phone activation date will be used as your monthly billing date. If your broadband service is activated
at a later date to the phone service, charges will be pro-rated for the first month and any discount applied in the
subsequent 18 months.
- If you need a new phone line installed at your property there's a £49.99 installation charge (excluding
external construction charges).
- No activation fee, was
£10.00.
- Other exclusions and conditions may apply.
Once you've signed up to this price, you'll be subject to our standard terms and conditions of service. A summary of
these are available below, full terms and conditions can be viewed at
plus.net/terms.
Unlimited Fibre Extra Broadband and Line Rental from
£27.50 a month for the first 18 months,
then from £39.98 a month, with a
£70.00
cashback cheque.
18 month contract.
No activation fee, was
£10.00:
- This price is available to new Plusnet customers signing up at www.plus.net between 16th October 2019 and 22nd October 2019.
- Must sign up to a 18 month minimum contract for:
- Plusnet Unlimited Fibre Extra Broadband at £8.51 a
month (or if you live
outside a low cost area £16.01 a
month); and
- Plusnet Line rental at £18.99 a month, or Line Rental
Saver at £197.88 by paying for 12 months in advance (equivalent of
£16.49 a month). Plusnet Line Rental and Line Rental
Saver do not include any inclusive calls.
- You may add any Plusnet call plan at an additional cost.
-
You'll receive a £70.00 cashback cheque. Once your broadband and home phone is activated you will receive an email.
Follow the instructions in this email to receive your £70.00 cashback cheque. You must submit your claim
within 2 months of receiving the email.
- If you live in a low cost area the total price you will pay for the first 18 months
is the equivalent of £25.00 a month
(with Line Rental Saver) and £27.50 a month (with standard
line rental).
- After the 18 month period you'll pay the standard price for your
Unlimited Fibre Extra Broadband (currently £20.99 a month in
low cost areas otherwise £28.49 a month), phone package and
line rental.
Fixed price applies to broadband and line rental monthly price only (excludes other services, such as call plans, call charges and add-ons). If you choose to move house during the minimum term of your fixed price contract, and move from a low cost area to a non-low cost area, or a non-low cost area to a low cost area, you will be subject to the new price once your move is completed. Standard house move terms also apply, see our house move FAQs for details.
The following conditions also apply:
- This price cannot be used in conjunction with any other offer.
- There is no cash alternative to this price.
- Your Home Phone activation date will be used as your monthly billing date. If your broadband service is activated
at a later date to the phone service, charges will be pro-rated for the first month and any discount applied in the
subsequent 18 months.
- If you need a new phone line installed at your property there's a £49.99 installation charge (excluding
external construction charges).
- No activation fee, was
£10.00.
- Other exclusions and conditions may apply.
Once you've signed up to this price, you'll be subject to our standard terms and conditions of service. A summary of
these are available below, full terms and conditions can be viewed at
plus.net/terms.
°° Fixed Price Contracts
For our broadband only contracts, the fixed price applies to the broadband monthly price only (excludes other services, such as add-ons).
For our broadband and line rental contracts, the fixed price applies to the broadband and line rental monthly price only (excludes other services such as call plans, call charges and add-ons).
If you choose to move house during the minimum term of your fixed price contract, and move from a low cost area to a non-low cost area, or a non-low cost area to a low cost area, you will be subject to the new price once your move is completed. Standard house move terms also apply, for more details see our Moving Home FAQs.
As part of our fixed price contracts, you will also receive an end of contract reminder and be offered an account review. For more details on fixed price contracts, see our Fixed Price Contract FAQs.
Broadband and Fibre Broadband
You'll need a Plusnet or other BT based landline to get our broadband.
Our home phone service
Our costs £18.99 a month or £16.49 monthly equivalent if you pay 12 months in advance (Line only as standard - calls to Plusnet Support and other Plusnet phone customers included).
Find out more about our packages.
Broadband
ΦBroadband speed is described as 'average download speed of 10Mb' as it is based on speed available to at least 50% of customers at peak time (8 - 10pm). Your actual speed will be dependent on your location, phone line, home wiring, wifi connection and time of day. Speeds vary by location. Check your speed via 'check availability' on our home page.
Broadband with a 12 or 18 month contract:
There's a £35.00 activation fee, but we'll give you this for £5.00 if your package includes line rental.
We’ll also include a wireless router worth £40 for Unlimited Broadband or £99.99 for Unlimited Fibre and Unlimited Fibre Extra. If you choose to end your Plusnet Broadband service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge is calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
Broadband without a 12 or 18 month contract:
There's a £60.00 activation fee but we'll reduce this to £50.00 if your package includes line rental.
You can use your own router if it's compatible, or you can take our router. Minimum term of 30 days.
Fibre Broadband
You'll need a Plusnet or other BT based landline to get our broadband.
Our home phone service
Our costs £18.99 a month or £16.49 monthly equivalent if you pay 12 months in advance (Line only as standard - calls to Plusnet Support and other Plusnet phone customers included).
†Fibre broadband speed is described as 'average download speed of 66Mb' and 'average upload speed of 18Mb' on Unlimited Fibre Extra and 'average download speed of 36Mb' and 'average upload speed of 9Mb' on Unlimited Fibre as it is based on speed available to at least 50% of customers at peak time (8 - 10pm). Your actual speed will be dependent on your location, phone line, home wiring, wifi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.
Θ Up to 6x faster: based on a comparison between the average Unlimited Fibre Extra download speeds with the average Unlimited speeds. The actual speed you'll get depends on your location, phone line, home wiring, wifi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.
Fibre broadband with a 12 or 18 month contract:
There's a £50.00 activation fee, but we'll reduce this to £10.00 if your package includes line rental.
The Plusnet Fibre service is subject to a minimum period of 12 or 18 months. If you choose to end your Plusnet Fibre service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
^ Phone
For more information on our landline tariffs, see our guide here.
For more information on call rates for service numbers, see our guide here.
Evening & Weekend UK & Mobile calls:
Includes:-
Evening and Weekend calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and any time Saturday or Sunday (except calls to indirect access numbers (which include calling cards) and dial-up Internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers. (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).
Mobile calls: Calls to UK mobile and 070 personal numbering services made Monday-Friday 19:00-07:00 and any time Saturday or Sunday. Calls must be started and finished within these times to be inclusive (non-chargeable). Fair usage limit of 1,000 minutes applies (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Unlimited UK & Mobile Calls:
Includes:-
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 at any time (except calls to indirect access numbers (which include calling cards) and dial-up Internet access). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers. (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).
Mobile calls: Calls to UK mobile and 070 personal numbering services at any time. Fair usage limit of 2,000 minutes applies (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Anytime International 300:
Includes:-
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 at any time (except calls to indirect access numbers (which include calling cards) and dial-up Internet access). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers. (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).
25% discount to top 35 international destinations: (Anytime International 300) Get a 25% discount on chargeable calls to all countries listed in our top 35 international destinations. For more information see our tariffs guide.
300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to USA mobiles, Canada mobiles and all landlines listed in our top 35 international destinations. Hang up and re-dial before 60 minutes and you won't be charged.
Other call information
Mobile Minutes: Are available on Line Only and the Anytime International 300 call plan and adds 100 inclusive minutes to UK Mobile numbers and 070 personal numbering services at any time. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Service calls outside of your inclusive minutes: From 1 July 2015, the charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/ukcalling
* Pricing for new customers
The prices set out below apply to new customers only upon initial sign-up only from
3rd December 2019
(if you choose to re-contract or upgrade your product following sign-up you will be subject to different pricing).
For all other pricing, please see our
price guide.
Unlimited Broadband when taken with Plusnet line rental
-
With a 30 day contract: If you live in a low cost area it costs
£5.00
a month for the first 12 months then from
£12.49
a month. If you live outside one of these areas it costs
£12.50
a month for the first 12 months, current price from month 13 is
£19.99
a month. A £50.00 activation fee applies.
-
With a 12 month contract: If you live in a low cost area it costs
£5.00
a month for the first 12 months,
£10.99
a month thereafter. If you live outside one of these areas it costs
£12.50
a month for the first 12 months,
£18.49
a month thereafter. A £5.00 activation fee applies.
-
With an 18 month contract: If you live in a low cost area it costs
£1.00
a month for the first 18 months,
£10.99
a month thereafter. If you live outside one of these areas it costs
£8.50
a month for the first 18 months and
£18.49
thereafter. A £5.00 activation fee applies.
Unlimited Broadband when taken without Plusnet line rental
-
With a 30 day contract: If you live in a low cost area it costs
£14.99 a month. If you live outside one of
these areas it costs £22.49 a month.
A £60.00 activation fee applies.
-
With a 12 month contract: If you live in a low cost area it costs
£13.49
a month for the first 12 months,
£16.49
a month thereafter. If you live outside one of these areas it costs
£20.99
a month for the first 12 months,
£23.99
a month thereafter. A £35.00 activation fee applies.
-
With an 18 month contract: If you live in a low cost area it costs
£13.49
a month for the first 18 months,
£16.49
a month thereafter. If you live outside one of these areas it costs
£20.99
a month for the first 18 months,
£23.99
a month thereafter. A £35.00 activation fee applies.
Unlimited Fibre Broadband when taken with Plusnet line rental
-
With a 12 month contract: If you live in a low cost area it costs
£15.99
a month for the first 12 months,
£15.99
a month thereafter. If you live outside one of these areas it costs
£23.49
a month for the first 12 months,
£23.49
a month thereafter. A £10.00 activation fee applies.
-
With an 18 month contract: If you live in a low cost area it costs
£15.99
a month for the first 18 months,
£15.99
a month thereafter. If you live outside one of these areas it costs
£23.49
a month for the first 18 months,
£23.49
a month thereafter. A £10.00 activation fee applies.
Unlimited Fibre Broadband when taken without Plusnet line rental
-
With a 12 month contract: If you live in a low cost area it costs
£18.49
a month for the first 12 months,
£20.49
a month thereafter. If you live outside one of these areas it costs
£25.99
a month for the first 12 months
£27.99
a month thereafter. A £50.00 activation fee applies.
-
With a 18 month contract: If you live in a low cost area it costs
£18.49
a month for the first 18 months,
£20.49
a month thereafter. If you live outside one of these areas it costs
£25.99
a month for the first 18 months
£27.99
a month thereafter. A £50.00 activation fee applies.
Unlimited Fibre Extra Broadband when taken with Plusnet line rental
-
With a 12 month contract: If you live in a low cost area it costs
£18.00
a month for the first 12 months,
£20.99
a month thereafter. If you live outside one of these areas it costs
£25.50
a month for the first 12 months,
£28.49
a month thereafter. A £10.00 activation fee applies.
-
With an 18 month contract: If you live in a low cost area it costs
£9.00
a month for the first 18 months,
£20.99
a month thereafter. If you live outside one of these areas it costs
£16.50
a month for the first 18 months,
£28.49
a month thereafter. A £10.00 activation fee applies.
Unlimited Fibre Extra Broadband when taken without Plusnet line rental
-
With a 12 month contract: If you live in a low cost area it costs
£22.49
a month for the first 12 months,
£25.49
a month thereafter. If you live outside one of these areas it costs
£29.99
a month for the first 12 months,
£32.99
a month thereafter. A £50.00 activation fee applies.
-
With an 18 month contract: If you live in a low cost area it costs
£22.49
a month for the first 18 months,
£25.49
a month thereafter. If you live outside one of these areas it costs
£29.99
a month for the first 18 months,
£32.99
a month thereafter. A £50.00 activation fee applies.
What is a low cost area?
YouView TV from Plusnet
To take YouView TV from Plusnet you will need to be a current Plusnet Unlimited Fibre or Plusnet Unlimited Fibre
Extra customer, with a minimum estimated line speed of 15Mb, and a Plusnet line rental customer. You must sign up
for an 18 month minimum contract for:-
- Plusnet Unlimited Fibre or Unlimited Fibre Extra;
- Plusnet line rental; and
- YouView TV from Plusnet (Entertainment and BT Sport Lite channel packs included as standard) £5 a month.
- BT Sport App subscription from £10.00 a month
- BT Sport Channel Pack from £10.00 a month
You'll receive a YouView + or a YouView box, and the Entertainment and BT Sport Lite channel packs as standard.
Additional channel packs are subject to a one month minimum term. The BT Sport channel pack includes access to
online content made available by BT via btsport.com and the BT
Sport App (excludes the BT Sport Lite channel pack). You can access BT Sport online or via the BT Sport App in the
UK and in
over 25 European destinations. Requires minimum 400kbps line speed or good Wi-fi/3G/4G and a
compatible device. Maximum of 2 devices may be used simultaneously. TV licence required. Must be aged 17 or over.
Terms apply. BT Sport Extra
channels are available in SD only. To view the HD channel pack content you must have a HD Ready television and use
the HDMI cable to connect your TV to the Set Top Box. HD channel pack content is dependent upon the other channel
packs you subscribe to i.e. certain HD channels will only be available as part of the HD channel pack where you also
take the BT Sport channel pack.
A 10m cable will be provided. £40 for powerline adapters if needed. You'll need a minimum line speed of at
least 15Mb. YouView is subject to terms of use, suitable broadband speed and suitable coverage; see www.youview.com for more information or
to check your digital TV coverage or broadband speed. Aerial upgrade may be required.
See our Price guide for details of our YouView TV from Plusnet pricing.
YouView+ Box = includes a YouView+ box (you'll just pay £7.99 P&P) with 500GB hard drive
and the ability to record, pause and rewind TV. Entertainment and BT Sport Lite channel packs included as standard.
There is a £50 activation charge.
YouView Box = includes a YouView box (you'll just pay £6.99
P&P) with the ability to pause (SD up to 30 mins and HD up to 15 mins) and rewind TV but you cannot record on
this box. Entertainment and BT Sport Lite channel packs included as standard.
YouView TV from Plusnet with an 18 month contract: YouView TV from Plusnet service is subject to a
minimum period of 18 months. If you choose to end the YouView TV from Plusnet service within the minimum period, you
will have to pay a termination charge by way of compensation to us for ending your service early. This charge will
be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination
charge, as set out in the Price guide.
Fixed Price Contracts: The 18 month contract includes a fixed price broadband and line rental
guarantee for the length of your contract. The fixed price applies to the broadband and line rental monthly price
only (excludes other services such as YouView TV from Plusnet, call plans, call charges and add-ons).
If you choose to move house during the minimum term of your fixed price contract, and move from a low cost area to a
non-low cost area, or a non-low cost area to a low cost area, you will be subject to the new price once your move is
completed. Standard house move terms also apply, for more details see our
Moving Home FAQs.
As part of our fixed price contracts, you will also receive an end of contract reminder and be offered an account
review. For more details on fixed price contracts, see our
Fixed Price Contract FAQs.
TV channels delivered over broadband need the router and YouView box to be connected with an Ethernet cable or
powerline adapters. If your router is more than 10m from your TV, you may need to purchase a longer Ethernet cable
or powerline adapters at an additional cost (see
Price guide for more details). Powerline adapters are
subject to the quality of internal wiring in your home, and as a result speeds may vary.
Whilst watching or recording any TV channels delivered over broadband, other online activities might be slower.
User interface images may differ on screen and content is subject to availability. Record only available on
YouView+. Catch up/on demand relates to content made available from the BBC, ITV (STV in Scotland and not available
in Northern Ireland), Channel 4, Channel 5, UKTV, Quest OD and S4C. Not all programmes available from past seven
days. UTV unavailable via catch up/on demand. Sky Store is a pay per view movie service. NOW TV and Netflix are
subscription services. All logos and content images are trademarks and/or copyright of their respective owners. The
YouView logo is a registered trademark owned by YouView TV Limited and used under licence.
Terms
You will be subject to our Terms and Conditions for Plusnet residential services. This "Here's the legal bit" sets out the Offer Terms which form part of these terms.
