Prices, content and terms may change at any time during your contract. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.
∞Plusnet's Unlimited broadband network is designed to provide enough capacity for all our customers and so you will generally be able to achieve the fastest possible speed your line will allow. We don't limit your line speed, usage or downloads. If you or your family are trying to do more online than your line speed will allow, we prioritise the traffic in your home. In this situation we will ensure time sensitive uses, like video calls or the latest must-see box set speed along whilst software downloads, which aren't time critical, can carry on more slowly in the background. You get the quality of service you need to enjoy all the advantages the Internet brings. Click here for more details.
**Price and product changes – 29th June 2017
The following pricing and product changes will apply from 29th June 2017 as set out below:-
- We will introduce a new call feature for Plusnet line rental customers called 'Plusnet Call Protect'. This free feature will catch nuisance calls on your landline and send them straight to junk voicemail. More information can be found here
- For new and existing Plusnet Home Phone customers:-
- Line rental will increase from £17.99 per month to £18.99 per month
- Line Rental Saver will increase from £185.88 per year (equivalent of £15.49 per month) to £197.88 per year, (equivalent of £16.49 per month)
- Call setup fees will increase from 19 pence to 21 pence
- Call charges for landline to mobile calls will increase from 12.54 pence per minute to 14.65 pence per minute
- The Anytime International 300 call plan will increase from £7.50 per month to £8.00 per month
- For existing Plusnet Home Phone customers:-
- The Anytime, the Plusnet Anytime and the Talk Anytime call plans will increase from £6.50 per month to £7.00 per month
- The Plusnet Anytime International 300 & the Talk Anytime International 300 call plans will increase from £7.50 per month to £8.00 per month
- We will be increasing the call cap on the Anytime International 300 call plan for International calls from 30 to 60 minutes. If you hang up before 60 minutes and redial you will not be charged if you are still within your 300 inclusive International minutes.
- We will be introducing a fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) for calls to 0845 and 0870 numbers on all of our call plans which have inclusive 0845 and 0870 calls. If this limit is breached we will hold the right to bar your phone line or cease your account.
- Our early termination charges will change. How much depends on your package.
For more details on the pricing and product changes see our .
Unlimited Fibre and line rental from £25.00 (£26.00 from 29th June 2017) a month for the first 18 months then from £32.98 (£33.98 from 29th June 2017) a month. 18 month contract. A £25.00 activation fee applies.
- This price is available to new Plusnet customers signing up at www.plus.net or by calling Plusnet between 26th April 2017 and 30th May 2017.
- You must sign up to a 18 month minimum contract for:
- Plusnet Unlimited Fibre £7.01 a month the first 18 months, current price from month 19 is £14.99 a month (or if you live outside a low cost area £14.51 a month for the first 18 months, current price from month 19 is £22.49 per month); and
- Plusnet Line rental at £17.99 (£18.99 from 29th June 2017) a month, or Line Rental Saver at £185.88 (£197.88 if purchased from 29th June 2017) by paying for 12 months in advance (equivalent of £15.49 (£16.49 if line rental saver purchased from 29th June 2017) a month). Plusnet line rental and Line Rental Saver do not include any inclusive calls.
- You may add any Plusnet call plan at an additional cost.
- If you live in a low cost area the total price you will pay for the first 18 months is the equivalent of £22.50 (£23.50 if line rental saver is purchased from 29th June 2017) a month (with line rental saver) and £25.00 (£26.00 from 29th June 2017) a month (with standard line rental).
- After the 18 month period you'll pay the standard price for your Unlimited Fibre (currently £14.99 a month in low cost areas otherwise £22.49 a month), phone package and line rental.
The following conditions also apply:
- This price cannot be used in conjunction with any other offer.
- These prices apply if you pay your monthly subscription fee by direct debit (otherwise a £1.50 payment processing fee applies).
- There is no cash alternative to this price.
- Your Home Phone activation date will be used as your monthly billing date. If your broadband service is activated at a later date to the phone service, charges will be pro-rated for the first month and any discount applied in the subsequent 18 months.
- If you need a new phone line installed at your property there's a £49.99 installation charge (excluding external construction charges).
- A £25.00 activation fee applies.
- Other exclusions and conditions may apply.
Once you've signed up to this price, you'll be subject to our standard terms and conditions of service. A summary of these are available below, full terms and conditions can be viewed at plus.net/terms.
Unlimited Fibre Extra broadband and line rental from £30.00 (£31.00 from 29th June 2017) a month for 18 months then from £37.98 (£38.98 from 29th June 2017) a month. 18 month contract. A £25 activation fee applies:
- This price is available to new Plusnet customers signing up at www.plus.net or by calling Plusnet between 26th April 2017 and 30th May 2017.
- You must sign up to an 18 month minimum contract for:
- Plusnet Unlimited Fibre Extra Broadband £12.01 a month for 18 months, current price from month 19 is £19.99 a month (or if you live outside a low cost area £19.51 a month for 18 months, current price from month 19 is £27.49 per month); and
- Plusnet Line rental at £17.99 (£18.99 from 29th June 2017) a month, or Line Rental Saver at £185.88 (£197.88 if purchased from 29th June 2017) by paying for 12 months in advance (equivalent of £15.49 (£16.49 if line rental saver purchased from 29th June 2017) a month). Plusnet line rental and Line Rental Saver do not include any inclusive calls.
- You may add any Plusnet call plan at an additional cost.
- If you live in a low cost area, the total price you will pay for the first 18 months is the equivalent of £27.50 per month (with line rental saver (£28.50 per month if line rental saver is purchased from 29th June 2017)), or £30.00 per month (£31.00 from 29th June 2017) (with standard line rental).
- After the 18 month period you'll pay the standard price for your Unlimited Fibre Extra Broadband (currently £19.99 a month in low cost areas otherwise £27.49 a month), phone package and line rental.
The following conditions also apply:
- This price cannot be used in conjunction with any other offer.
- These prices apply if you pay your monthly subscription fee by direct debit (otherwise a £1.50 payment processing fee applies).
- There is no cash alternative to this price.
- Your Home Phone activation date will be used as your monthly billing date. If your broadband service is activated at a later date to the phone service, charges will be pro-rated for the first month and any discount applied in the subsequent 18 months.
- If you need a new phone line installed at your property there's a £49.99 installation charge (excluding external construction charges).
- A £25.00 activation fee applies.
- Other exclusions and conditions may apply.
Once you've signed up to this price, you'll be subject to our standard terms and conditions of service. A summary of these are available below, full terms and conditions can be viewed at plus.net/terms.
Broadband and Fibre Broadband
You'll need a Plusnet or other BT based landline to get our broadband.
Our home phone service
Our costs £17.99 (£18.99 from 29th June 2017) a month or £15.49 monthly equivalent (£16.49 monthly equivalent if purchased from 29th June 2017) if you pay 12 months in advance (Line only as standard - calls to Plusnet Support and other Plusnet phone customers included).
Find out more about our packages.
Broadband
Broadband speed: We'll give you the best download speed available (up to 17Mb if you live in a high speed area) dependent on your location, phone line, home wiring and time of day. Because of these factors your speed may be higher or lower than up to 17Mb. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.
Broadband with a 12 or 18 month contract: There's a £35.00 activation fee, but we'll give you this for £10.00 if your package includes line rental. We'll also include a wireless router worth £40. If you choose to end your Plusnet Broadband service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge is calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
Broadband without a 12 or 18 month contract: There's a £60.00 activation fee but we'll reduce this to
£50.00 if your package includes line rental. You can use your own router if it's compatible, or you can take our router. Minimum term of 30 days.
Fibre Broadband
† Fibre broadband speed is described as 'up to' because your actual speeds will vary. We'll give you the best speed available on your line, with up to 76Mb download speed and 19Mb upload speeds on Unlimited Fibre Extra, and up to 38Mb download speed and 1.9Mb upload speeds on Unlimited Fibre. This is dependent on your location, phone line, home wiring and time of day. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.
Up to 8x times faster: Speeds based on average standard (ADSL) broadband download averages from Ofcom report November 2013. Speeds are affected by various factors including location, home wiring and time of day. Find out why speeds vary.
Fibre broadband with a 12 or 18 month contract: There's a £50.00 activation fee, but we'll reduce this to £25.00 if your package includes line rental. The Plusnet Fibre service is subject to a minimum period of 12 or 18 months. If you choose to end your Plusnet Fibre service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
^ Phone
Evening & Weekend UK & Mobile calls:
Includes:-
Evening and Weekend calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and any time Saturday or Sunday (except calls to indirect access numbers (which include calling cards) and dial-up Internet access). Calls must be started and finished within these times to be inclusive (non-chargeable).
Mobile calls: Calls to UK mobile numbers made Monday-Friday 19:00-07:00 and any time Saturday or Sunday. Calls must be started and finished within these times to be inclusive (non-chargeable). Fair usage limit of 1,000 minutes applies. Hang up and re-dial before 60 minutes and you won't be charged.
Unlimited UK & Mobile Calls:
Includes:-
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 at any time (except calls to indirect access numbers (which include calling cards) and dial-up Internet access).
Mobile: Calls to UK mobile numbers at any time. Fair usage limit of 2,000 minutes applies. Hang up and re-dial before 60 minutes and you won't be charged.
Anytime International 300:
Includes:-
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 at any time (except calls to indirect access numbers (which include calling cards) and dial-up Internet access).
25% discount to top 35 international destinations: (Anytime International 300) Get a 25% discount on chargeable calls to all countries listed in our top 35 international destinations. For more information see our tariffs guide.
300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to USA mobiles, Canada mobiles and all landlines listed in our top 35 international destinations. Hang up and re-dial before 60 minutes (Local) or 30 minutes (International) and you won't be charged.
Other call information
Mobile Minutes: Are available on Line Only and the Anytime International 300 call plan and adds 100 inclusive minutes to UK Mobile numbers at any time. Hang up and re-dial before 60 minutes and you won't be charged.
Service calls outside of your inclusive minutes: From 1 July 2015, the charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/ukcalling
* Pricing for new customers
The prices set out below apply to new customers only upon initial sign-up only after 13th February 2017 (if you choose to re-contract or upgrade your product following sign-up you will be subject to different pricing). For all other pricing, please see our price guide.
Unlimited Broadband when taken with Plusnet line rental
- With a 30 day contract: If you live in a low cost area it costs £5.00 a month for the first 12 months then from £12.49 a month. If you live outside one of these areas it costs £12.50 a month for the first 12
months, current price from month 13 is £19.99 a month. A £50.00 activation fee applies.
- With a 12 month contract: If you live in a low cost area it costs £7.01 a month for the first 12 months, £9.99 a month thereafter. If you live outside one of these areas it costs £14.51 a month for the first 12 months, £17.49 a month thereafter. A £10.00 activation fee applies.
- With a 18 month contract: If you live in a low cost area it costs £4.51 a month for the first 18 months, £9.99 a month thereafter. If you live outside one of these areas it costs £12.01 a month for the first 18
months and £17.49 thereafter. A £10.00 activation fee applies.
Unlimited Broadband when taken without Plusnet line rental
- With a 30 day contract: If you live in a low cost area it costs £14.99 a month. If you live outside one of these areas it costs £22.49 a month.
A £60.00 activation fee applies.
- With a 12 or 18 month contract: If you live in a low cost area it costs £13.49 a month. If you live outside one of these areas it costs £20.99 a month.
A £35.00 activation fee applies.
Unlimited Fibre Broadband when taken with Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £14.51 a month for the first 12 months, £14.99 a month thereafter. If you live outside one of these areas it costs £22.01 a month for the first 12 months, £22.49 a month thereafter.
A £25.00 activation fee applies.
- With an 18 month contract: If you live in a low cost area it costs £9.51 a month for the first 18 months, £14.99 a month thereafter. If you live outside one of these areas it costs £17.01 a month for the first 18 months, £22.49 a month thereafter.
A £25.00 activation fee applies.
Unlimited Fibre Broadband when taken without Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £17.49 a month. If you live outside one of these areas it costs £24.99 a month.
A £50.00 activation fee applies.
- With an 18 month contract: If you live in a low cost area it costs £17.49 a month. If you live outside one of these areas it costs £24.99 a month.
A £50.00 activation fee applies.
Unlimited Fibre Extra Broadband when taken with Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £19.51 a month for the first 12 months, £19.99 a month thereafter. If you live outside one of these areas it costs £27.01 a month for the first 12 months, £27.49 a month thereafter.
A £25.00 activation fee applies.
- With an 18 month contract: If you live in a low cost area it costs £14.51 a month for the first 18 months, £19.99 a month thereafter. If you live outside one of these areas it costs £22.01 a month for the first 18 months, £27.49 a month thereafter.
A £25.00 activation fee applies.
Unlimited Fibre Extra Broadband when taken without Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £22.49 a month. If you live outside one of these areas it costs £29.99 a month.
A £50.00 activation fee applies.
- With an 18 month contract: If you live in a low cost area it costs £22.49 a month. If you live outside one of these areas it costs £29.99 a month.
A £50.00 activation fee applies.
What is a low cost area?
A broadband cease charge, as set out in our Price guide, is payable if you choose to end your agreement for your Plusnet Broadband service and the service is ceased or you are switching your service to another provider on a different network.
YouView TV from Plusnet
To take YouView TV from Plusnet you will need to be a current Plusnet Unlimited Fibre or Plusnet Unlimited Fibre Extra customer, with a minimum estimated line speed of 15Mb, and a Plusnet line rental customer. You must sign up for an 18 month minimum contract for:-
- Plusnet Unlimited Fibre or Unlimited Fibre Extra;
- Plusnet line rental; and
- YouView TV from Plusnet (Entertainment and BT Sport Lite channel packs included as standard).
You’ll receive a YouView + or a YouView box, and the Entertainment and BT Sport Lite channel packs as standard. Additional channel packs are subject to a one month minimum term. BT Sport Lite and BT Sport channel packs do not include access to any online content made available by BT via btsport.com or the BT Sport App. BT Sport Extra channels are available in SD only. 12 UEFA Champions League games and 14 UEFA Europa League shown free to air on BT Sport Showcase 2016/17. To view the HD channel pack content you must have a HD Ready television and use the HDMI cable to connect your TV to the Set Top Box. HD channel pack content is dependent upon the other channel packs you subscribe to i.e. certain HD channels will only be available as part of the HD channel pack where you also take the BT Sport channel pack.
A 10m cable will be provided. £40 for powerline adapters if needed. You’ll need a minimum line speed of at least 15Mb. YouView is subject to terms of use, suitable broadband speed and suitable coverage; see www.youview.com for more information or to check your digital TV coverage or broadband speed. Aerial upgrade may be required.
See our Price guide for details of our YouView TV from Plusnet pricing.
YouView+ Box = includes a YouView+ box (you'll just pay £7.99 P&P) with 500GB hard drive and the ability to record, pause and rewind TV. Entertainment and BT Sport Lite channel packs included as standard. There is a £50 activation charge.
YouView Box = includes a YouView box (you'll just pay £6.99 P&P) with the ability to pause (SD up to 30 mins and HD up to 15 mins) and rewind TV but you cannot record on this box. Entertainment and BT Sport Lite channel packs included as standard.
YouView TV from Plusnet with an 18 month contract: YouView TV from Plusnet service is subject to a minimum period of 18 months. If you choose to end the YouView TV from Plusnet service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
TV channels delivered over broadband need the router and YouView box to be connected with an Ethernet cable or powerline adapters. If your router is more than 10m from your TV, you may need to purchase a longer Ethernet cable or powerline adapters at an additional cost (see Price guide for more details). Powerline adapters are subject to the quality of internal wiring in your home, and as a result speeds may vary.
Whilst watching or recording any TV channels delivered over broadband, other online activities might be slower.
User interface images may differ on screen and content is subject to availability. Record only available on YouView+. Catch up/on demand relates to content made available from the BBC, ITV (STV in Scotland and not available in Northern Ireland), Channel 4, Channel 5, UKTV, Quest OD and S4C. Not all programmes available from past seven days. UTV unavailable via catch up/on demand. Sky Store is a pay per view movie service. NOW TV and Netflix are subscription services. All logos and content images are trademarks and/or copyright of their respective owners. The YouView logo is a registered trademark owned by YouView TV Limited and used under licence.
Terms
You will be subject to our Terms and Conditions for Plusnet residential services. This "Here's the legal bit" sets out the Offer Terms which form part of these terms.
Unlimited∞ Fibrefrom £25.00 per month18 month contract£25 activation fee
Unlimited∞ Broadbandfrom £22.50 per month18 month contract£10 activation fee
