Price and Product changes – 5th June 2018
The following pricing and product changes will apply from 5th June 2018:-
- Our call feature Caller Display, which helps you to avoid nuisance calls, will be made free for all new
and existing customers. Find out more about
Caller Display.
- Call setup fees will be increasing by 1p from 21p to 22p.
- Call charges to landlines will increase from 12.54p per minute to 13.5p per minute.
- Call charges to mobiles will increase from 14.65p per minute to 15p per minute.
- We will be making changes to our early termination charges, how much depends on your package.
- We will be making some changes to our terms and conditions.
For more details on the changes that we’re making please see our
FAQs.
Prices, content and terms may change at any time during your contract. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.
°Awards and satisfaction claims
Plusnet were voted Broadband Provider of the year at the 2018 uSwitch Broadband and Mobile Awards. Find out more about our awards.
According to the GfK Consumer Attitudes Tracker April 2017 – March 2018, which surveys 4,500 adults each month, we have more satisfied customers than Sky, Virgin and Talk Talk. For more information see our satisfaction results.
ΔYour Plusnet Reward Card is issued by Blackhawk (UK) Ltd., pursuant to licence Mastercard® International Incorporated.
Unlimited Broadband and Line Rental from
£19.99 a month for the first 12 months,
then from £29.98 a month, with a
£50.00
Plusnet Reward Card.
12 month contract.
No activation fee, was
£10.00:
- This price is available to new Plusnet customers signing up at www.plus.net between 25th April 2018 and 8th May 2018.
- Must sign up to a 12 month minimum contract for:
- Plusnet Unlimited Broadband at £1.00 a
month (or if you live
outside a low cost area £8.50 a
month); and
- Plusnet Line rental at £18.99 a month, or Line Rental
Saver at £197.88 by paying for 12 months in advance (equivalent of
£16.49 a month). Plusnet Line Rental and Line Rental
Saver do not include any inclusive calls.
- You may add any Plusnet call plan at an additional cost.
-
You'll receive a £50.00 Plusnet Reward Card. Once your broadband and home phone is activated you will receive an email. Follow the instructions in this email to receive your £50.00 Plusnet Reward Card. You must submit your claim within 2 months of receiving the email. By taking part in this promotion and activating your card, you agree to the Offer Terms and Card Terms. The Plusnet Reward Card is issued by Blackhawk Network (UK) Ltd, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International. Mastercard ® is a registered trademark of Mastercard International Incorporated. Blackhawk Network (UK) Ltd's company registration number is 05802971 and its registered office is at 40 Bernard Street, London, WC1N 1LE.
- If you live in a low cost area the total price you will pay for the first 12 months
is the equivalent of £17.49 a month
(with Line Rental Saver) and £19.99 a month (with standard
line rental).
- After the 12 month period you'll pay the standard price for your
Unlimited Broadband (currently £9.99 a month in
low cost areas otherwise £17.49 a month), phone package and
line rental.
The following conditions also apply:
- This price cannot be used in conjunction with any other offer.
- There is no cash alternative to this price.
- Your Home Phone activation date will be used as your monthly billing date. If your broadband service is activated
at a later date to the phone service, charges will be pro-rated for the first month and any discount applied in the
subsequent 12 months.
- If you need a new phone line installed at your property there's a £49.99 installation charge (excluding
external construction charges).
- No activation fee, was
£10.00.
- Other exclusions and conditions may apply.
Once you've signed up to this price, you'll be subject to our standard terms and conditions of service. A summary of
these are available below, full terms and conditions can be viewed at
plus.net/terms.
ΔYour Plusnet Reward Card is issued by Blackhawk (UK) Ltd., pursuant to licence Mastercard® International Incorporated.
Unlimited Broadband and Line Rental from
£19.99 a month for the first 12 months,
then from £29.98 a month, with a
£50.00
Plusnet Reward Card.
12 month contract.
No activation fee, was
£10.00:
- This price is available to new Plusnet customers signing up at www.plus.net between 25th April 2018 and 8th May 2018.
- Must sign up to a 12 month minimum contract for:
- Plusnet Unlimited Broadband at £1.00 a
month (or if you live
outside a low cost area £8.50 a
month); and
- Plusnet Line rental at £18.99 a month, or Line Rental
Saver at £197.88 by paying for 12 months in advance (equivalent of
£16.49 a month). Plusnet Line Rental and Line Rental
Saver do not include any inclusive calls.
- You may add any Plusnet call plan at an additional cost.
-
You'll receive a £50.00 Plusnet Reward Card. Once your broadband and home phone is activated you will receive an email. Follow the instructions in this email to receive your £50.00 Plusnet Reward Card. You must submit your claim within 2 months of receiving the email. By taking part in this promotion and activating your card, you agree to the Offer Terms and Card Terms. The Plusnet Reward Card is issued by Blackhawk Network (UK) Ltd, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International. Mastercard ® is a registered trademark of Mastercard International Incorporated. Blackhawk Network (UK) Ltd's company registration number is 05802971 and its registered office is at 40 Bernard Street, London, WC1N 1LE.
- If you live in a low cost area the total price you will pay for the first 12 months
is the equivalent of £17.49 a month
(with Line Rental Saver) and £19.99 a month (with standard
line rental).
- After the 12 month period you'll pay the standard price for your
Unlimited Broadband (currently £9.99 a month in
low cost areas otherwise £17.49 a month), phone package and
line rental.
The following conditions also apply:
- This price cannot be used in conjunction with any other offer.
- There is no cash alternative to this price.
- Your Home Phone activation date will be used as your monthly billing date. If your broadband service is activated
at a later date to the phone service, charges will be pro-rated for the first month and any discount applied in the
subsequent 12 months.
- If you need a new phone line installed at your property there's a £49.99 installation charge (excluding
external construction charges).
- No activation fee, was
£10.00.
- Other exclusions and conditions may apply.
Once you've signed up to this price, you'll be subject to our standard terms and conditions of service. A summary of
these are available below, full terms and conditions can be viewed at
plus.net/terms.
Unlimited Fibre Extra Broadband and Line Rental from £29.99
a month for the first 12 months, then from £39.98
a month. 12 month contract.
A £15.00 activation fee applies, was £25.00.
- This price is available to new Plusnet customers signing up at www.plus.net or by calling Plusnet between 25th April 2018 and 22nd May 2018.
-
Must sign up to a 12 month minimum contract for:
- Plusnet Unlimited Fibre Extra Broadband £11.00 a month
for the first 12 months, current price from month 13
is £20.99 (or if you live outside a low cost area
£18.50 a month for the first 12
months, current price from month 13 is £28.49
per month); and
- Plusnet Line rental at £18.99 a month, or Line Rental
Saver at £197.88 by paying for 12 months in advance (equivalent
of £16.49 a month). Plusnet line rental and
Line Rental Saver do not include any inclusive calls.
- You may add any Plusnet call plan at an additional cost.
- If you live in a low cost area the total price you will pay for the first 12 months
is the equivalent of £27.49 per month
(with Line Rental Saver) and £29.99 a month (with
standard line rental).
- After the 12 month period you'll pay the standard price for your Unlimited Fibre Extra
Broadband (currently £19.99 a month in low cost areas otherwise
£27.49 a month), phone package and line rental.
The following conditions also apply:
- This price cannot be used in conjunction with any other offer.
- There is no cash alternative to this price.
- Your Home Phone activation date will be used as your monthly billing date. If your broadband service is activated
at a later date to the phone service, charges will be pro-rated for the first month and any discount applied in
the subsequent 12 months.
- If you need a new phone line installed at your property there's a £49.99 installation charge (excluding
external construction charges).
-
A £15.00 activation fee applies, was £25.00.
- Other exclusions and conditions may apply.
Once you've signed up to this price, you'll be subject to our standard terms and conditions of service. A summary of
these are available below, full terms and conditions can be viewed at
plus.net/terms.
Broadband and Fibre Broadband
You'll need a Plusnet or other BT based landline to get our broadband.
Our home phone service
Our costs £18.99 a month or £16.49 monthly equivalent if you pay 12 months in advance (Line only as standard - calls to Plusnet Support and other Plusnet phone customers included).
Find out more about our packages.
Broadband
Broadband speed: We'll give you the best download speed available (up to 17Mb if you live in a high speed area) dependent on your location, phone line, home wiring and time of day. Because of these factors your speed may be higher or lower than 17Mb. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.
Broadband with a 12 or 18 month contract: There's a £35.00 activation fee, but we'll give you this for £10.00 if your package includes line rental. We'll also include a wireless router worth £40. If you choose to end your Plusnet Broadband service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge is calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
Broadband without a 12 or 18 month contract: There's a £60.00 activation fee but we'll reduce this to
£50.00 if your package includes line rental. You can use your own router if it's compatible, or you can take our router. Minimum term of 30 days.
Fibre Broadband
You'll need a Plusnet or other BT based landline to get our broadband.
Our home phone service
Our costs £18.99 a month or £16.49 monthly equivalent if you pay 12 months in advance (Line only as standard - calls to Plusnet Support and other Plusnet phone customers included).
† Fibre broadband speed is described as 'up to' because your actual speeds will vary. We'll give you the best speed available on your line, with up to 76Mb download speed and 19Mb upload speeds on Unlimited Fibre Extra, and up to 38Mb download speed and 9.5Mb upload speeds on Unlimited Fibre. This is dependent on your location, phone line, home wiring and time of day. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.
Up to 8x times faster: Speeds based on average standard (ADSL) broadband download averages from Ofcom report November 2013. Speeds are affected by various factors including location, home wiring and time of day. Find out why speeds vary.
Fibre broadband with a 12 or 18 month contract: There's a £50.00 activation fee, but we'll reduce this to £25.00 if your package includes line rental. The Plusnet Fibre service is subject to a minimum period of 12 or 18 months. If you choose to end your Plusnet Fibre service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
^ Phone
For more information on our landline tariffs, see our guide here.
For more information on call rates for service numbers, see our guide here.
Evening & Weekend UK & Mobile calls:
Includes:-
Evening and Weekend calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and any time Saturday or Sunday (except calls to indirect access numbers (which include calling cards) and dial-up Internet access). Calls must be started and finished within these times to be inclusive (non-chargeable).
A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers.
Mobile calls: Calls to UK mobile numbers made Monday-Friday 19:00-07:00 and any time Saturday or Sunday. Calls must be started and finished within these times to be inclusive (non-chargeable). Fair usage limit of 1,000 minutes applies. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Unlimited UK & Mobile Calls:
Includes:-
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 at any time (except calls to indirect access numbers (which include calling cards) and dial-up Internet access).
A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers.
Mobile calls: Calls to UK mobile numbers at any time. Fair usage limit of 2,000 minutes applies. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Anytime International 300:
Includes:-
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 at any time (except calls to indirect access numbers (which include calling cards) and dial-up Internet access).
A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers.
25% discount to top 35 international destinations: (Anytime International 300) Get a 25% discount on chargeable calls to all countries listed in our top 35 international destinations. For more information see our tariffs guide.
300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to USA mobiles, Canada mobiles and all landlines listed in our top 35 international destinations. Hang up and re-dial before 60 minutes and you won't be charged.
Other call information
Mobile Minutes: Are available on Line Only and the Anytime International 300 call plan and adds 100 inclusive minutes to UK Mobile numbers at any time. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Service calls outside of your inclusive minutes: From 1 July 2015, the charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/ukcalling
* Pricing for new customers
The prices set out below apply to new customers only upon initial sign-up only from 28th March 2018 (if you choose
to re-contract or upgrade your product following sign-up you will be subject to different pricing). For all other pricing,
please see our price guide.
Unlimited Broadband when taken with Plusnet line rental
- With a 30 day contract: If you live in a low cost area it costs £5.00 a month for the first 12 months
then from £12.49 a month. If you live outside one of these areas it costs £12.50 a month for the
first 12 months, current price from month 13 is £19.99 a month. A £50.00
activation fee applies.
- With a 12 month contract: If you live in a low cost area it costs £3.00 a month for the first 12 months, £10.99
a month thereafter. If you live outside one of these areas it costs £10.50 a month for the first 12 months, £18.49
a month thereafter. A £10.00 activation
fee applies.
- With an 18 month contract: If you live in a low cost area it costs £1.00 a month for the first 18 months, £10.99
a month thereafter. If you live outside one of these areas it costs £8.50 a month for the first 18 months and
£18.49 thereafter. A £10.00
activation fee applies.
Unlimited Broadband when taken without Plusnet line rental
- With a 30 day contract: If you live in a low cost area it costs £14.99 a month. If you live outside one of these areas it costs £22.49 a month.
A £60.00 activation fee applies.
- With a 12 month contract: If you live in a low cost area it costs £13.49 a month for the first 12 months, £14.49 a month thereafter.
If you live outside one of these areas it costs £20.99 a month for the first 12 months, £21.99 a month thereafter.
A £35.00 activation fee applies.
- With an 18 month contract: If you live in a low cost area it costs £13.49 a month for the first 18 months, £14.49 a month thereafter.
If you live outside one of these areas it costs £20.99 a month for the first 18 months, £21.99 a month thereafter.
A £35.00 activation fee applies.
Unlimited Fibre Broadband when taken with Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £9.00 a month for the first 12 months, £15.99 a month thereafter.
If you live outside one of these areas it costs £16.50 a month for the first 12 months, £23.49 a month thereafter.
A £25.00 activation fee applies.
- With an 18 month contract: If you live in a low cost area it costs £7.00 a month for the first 18 months, £15.99 a month thereafter.
If you live outside one of these areas it costs £14.50 a month for the first 18 months, £23.49 a month thereafter.
A £25.00 activation fee applies.
Unlimited Fibre Broadband when taken without Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £17.49 a month for the first 12 months, £18.49 a month thereafter.
If you live outside one of these areas it costs £24.99 a month for the first 12 months £25.99 a month thereafter.
A £50.00 activation fee applies.
- With a 18 month contract: If you live in a low cost area it costs £17.49 a month for the first 18 months, £18.49 a month thereafter.
If you live outside one of these areas it costs £24.99 a month for the first 18 months £25.99 a month thereafter.
A £50.00 activation fee applies.
Unlimited Fibre Extra Broadband when taken with Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £16.00 a month for the first 12 months, £20.99 a month thereafter.
If you live outside one of these areas it costs £23.50 a month for the first 12 months, £28.49 a month thereafter.
A £25.00 activation fee applies.
- With an 18 month contract: If you live in a low cost area it costs £14.00 a month for the first 18 months, £20.99 a month thereafter.
If you live outside one of these areas it costs £21.50 a month for the first 18 months, £28.49 a month thereafter.
A £25.00 activation fee applies.
Unlimited Fibre Extra Broadband when taken without Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £22.49 a month for the first 12 months, £23.49 a month thereafter.
If you live outside one of these areas it costs £29.99 a month for the first 12 months, £30.99 a month thereafter.
A £50.00 activation fee applies.
- With an 18 month contract: If you live in a low cost area it costs £22.49 a month for the first 18 months, £23.49 a month thereafter.
If you live outside one of these areas it costs £29.99 a month for the first 18 months, £30.99 a month thereafter.
A £50.00 activation fee applies.
What is a low cost area?
A broadband cease charge, as set out in our Price guide, is payable if you choose to end your agreement for your Plusnet Broadband service and the service is ceased or you are switching your service to another provider on a different network.
YouView TV from Plusnet
To take YouView TV from Plusnet you will need to be a current Plusnet Unlimited Fibre or Plusnet Unlimited Fibre Extra customer, with a minimum estimated line speed of 15Mb, and a Plusnet line rental customer. You must sign up for an 18 month minimum contract for:-
- Plusnet Unlimited Fibre or Unlimited Fibre Extra;
- Plusnet line rental; and
- YouView TV from Plusnet (Entertainment and BT Sport Lite channel packs included as standard).
You’ll receive a YouView + or a YouView box, and the Entertainment and BT Sport Lite channel packs as standard. Additional channel packs are subject to a one month minimum term. The BT Sport channel pack includes access to online content made available by BT via btsport.com and the BT Sport App (excludes the BT Sport Lite channel pack). You can access BT Sport online or via the BT Sport App in the UK and in over 25 European destinations. Requires minimum 400kbps line speed or good Wi-fi/3G/4G and a compatible device. Maximum of 2 devices may be used simultaneously. TV licence required. Must be aged 17 or over. Terms apply. BT Sport Extra channels are available in SD only. 12 UEFA Champions League games and 14 UEFA Europa League shown free to air on BT Sport Showcase 2017/18. To view the HD channel pack content you must have a HD Ready television and use the HDMI cable to connect your TV to the Set Top Box. HD channel pack content is dependent upon the other channel packs you subscribe to i.e. certain HD channels will only be available as part of the HD channel pack where you also take the BT Sport channel pack.
A 10m cable will be provided. £40 for powerline adapters if needed. You’ll need a minimum line speed of at least 15Mb. YouView is subject to terms of use, suitable broadband speed and suitable coverage; see www.youview.com for more information or to check your digital TV coverage or broadband speed. Aerial upgrade may be required.
See our Price guide for details of our YouView TV from Plusnet pricing.
YouView+ Box = includes a YouView+ box (you'll just pay £7.99 P&P) with 500GB hard drive and the ability to record, pause and rewind TV. Entertainment and BT Sport Lite channel packs included as standard. There is a £50 activation charge.
YouView Box = includes a YouView box (you'll just pay £6.99 P&P) with the ability to pause (SD up to 30 mins and HD up to 15 mins) and rewind TV but you cannot record on this box. Entertainment and BT Sport Lite channel packs included as standard.
YouView TV from Plusnet with an 18 month contract: YouView TV from Plusnet service is subject to a minimum period of 18 months. If you choose to end the YouView TV from Plusnet service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
TV channels delivered over broadband need the router and YouView box to be connected with an Ethernet cable or powerline adapters. If your router is more than 10m from your TV, you may need to purchase a longer Ethernet cable or powerline adapters at an additional cost (see Price guide for more details). Powerline adapters are subject to the quality of internal wiring in your home, and as a result speeds may vary.
Whilst watching or recording any TV channels delivered over broadband, other online activities might be slower.
User interface images may differ on screen and content is subject to availability. Record only available on YouView+. Catch up/on demand relates to content made available from the BBC, ITV (STV in Scotland and not available in Northern Ireland), Channel 4, Channel 5, UKTV, Quest OD and S4C. Not all programmes available from past seven days. UTV unavailable via catch up/on demand. Sky Store is a pay per view movie service. NOW TV and Netflix are subscription services. All logos and content images are trademarks and/or copyright of their respective owners. The YouView logo is a registered trademark owned by YouView TV Limited and used under licence.
Terms
You will be subject to our Terms and Conditions for Plusnet residential services. This "Here's the legal bit" sets out the Offer Terms which form part of these terms.
