Plusnet Fibre Broadband
Enjoy life in the fast lane. Our fantastic fibre optic broadband service delivers super fast speeds of up to 76Mb†
All our current fibre optic broadband products are completely unlimited.
Catch up on your favourite TV shows, relax with a film or listen to a new MP3. Get them all in higher quality, with fewer interruptions.
Sending and receiving files shouldn't be a chore. It isn't with fibre optic broadband. You can move photos, documents, graphics and larger files quicker than ever before.
Award-winning customer support 24/7, Technicolor 582n wireless router worth £40 (£5.99 P&P) and stay safe online with our Plusnet Protect security package.
Share the same fast connection around your home. So, everyone under one roof can be browsing, watching, listening, downloading, playing and chatting all at once with no drop in speed.
Ready to go faster? Whether you're a fan of racing, platforms or shoot em ups – enjoy all the thrills of your favourite online games.
Find out why super fast fibre is different to standard broadband, how it's installed and what you need.
Do more online at the same time
Our super fast service lets your busy household all share the same connection on multiple devices, without slowing each other down.
TV and movies come to life in HD quality, day or night. MP3 downloads and online gaming are lightning-fast and browsing, emailing, banking and shopping are all super quick.
Stream TV, music & movies
Experience your favourite TV, films and songs in higher quality, with better sound. Streaming the very latest soap cliff hanger, blockbuster film or freshest album with less annoying buffering is now a reality.
Had a busy week? Fibre lets you play catch up with your TV too. It's easy to go back in time and watch all the programmes you've missed.
- Enjoy TV on demand, even at peak times
- Enjoy HD movies with fewer interruptions
- Catch up on the TV you've missed
- Keep up-to-date on the latest news, sport and gossip, 24/7
With Plusnet Fibre you can stream HD video online with less buffering, with up to 8x faster speeds than standard UK broadband†
Faster online gaming with fewer pauses
Zoom ahead of the competition and grab that winning trophy. With a connection giving you less delays and fast response times you've got the winning edge.
Get in on the action when hot games are released, too. Fibre makes downloading new games and testing demos a piece of cake. Plus, you can join in with the latest on-demand gaming services for fast multi-player fun.
With Plusnet Fibre you're one step closer to becoming a gaming hero.
- Make quicker Xbox and Playstation updates
- Take advantage of on-demand gaming services
- Enjoy smoother gaming, thanks to consistent ping rates and less lag
- Listen to higher quality in-game audio
Quicker file upload and downloads
Why wait to upload and download larger files? With super fast fibre the time it takes to send more of your photos, emails with bigger attachments, videos or graphics isn't super slow.
So, you can post your latest holiday photos to Facebook in minutes, quickly create a YouTube video straight after a big event, or speak with family and friends on Skype smoothly with fewer interruptions.
- Safely back up your files to The Cloud faster
- Chat face to face - with crystal clear video calling
- Photos, videos and music can be uploaded or downloaded in a flash
This graphic is for illustrative purposes only
How it works
1 Local Telephone Exchange
A modern network of fibre optic glass cabling runs from here, sending data at the speed of light. Unlike standard broadband your speed isn't affected by how long the cabling is. (Standard broadband sends electrical signals over copper telephone wires. The longer the copper cable is, the poorer the speed).
2 Green Cabinet
The fibre optic cables run to the green cabinets you'll have seen on/near your street. Your nearest green cabinet should be a lot closer to you than your local telephone exchange.
3 Your Home
A short copper cable then runs from your nearest green cabinet into your home. The distance the signal travels along is really short - meaning much faster speeds.
What you'll need
Minimum PC Specification
- Windows 98SE/2000 and higher
- Pentium II 200MHz
- 32MB RAM
- 150MB Free on Hard Drive
- 4-speed CD-ROM Drive
- Video display 800x600 / 256 colours
- SVGA Monitor
Minimum Apple Mac Specification
- Mac OS 8.6 and higher
- PowerPC 601 or equivalent 200Mhz
- 32MB RAM
- 2-speed CD-ROM player
- Video display 800 x 600 / 256 colours
- 100MB free on hard drive
The engineer installing Plusnet Fibre will bring:
- A new BT modem
- A new faceplate for your master socket
We'll arrange for an engineer to visit your house, on the earliest available date. Before they arrive they'll do some work at your local telephone exchange and green street cabinet. The engineer will then:
Bring new equipment
You'll get a Technicolor fibre wireless router, plus a BT modem.
Fit a faceplate
Your master socket will get a new faceplate. You'll need 2 power sockets near it, or an extension cable.
Plug your equipment in
The modem plugs into your master socket, the Technicolor router then plugs into the modem.
Explain how it works
The engineer will show you how things work and answer your questions.
This will take about 3 hours to do. Your fibre service will then be up and running.
Plus lots more...
UK-based customer support 24/7
It's good to know that help's at hand whenever you need it. Our award-winning UK based support team are available 365 days a year, whether you need help over the phone or online.
Included wireless router worth £40
We'll supply our latest easy setup Technicolor 582n wireless router worth £40 (P&P £5.99). It's a dedicated fibre router, so it'll support super fast up to 76Mb speeds.
Plusnet Protect keeps you and your family safe online
Our Plusnet Protect powered by McAfee security package comes free with Unlimited Fibre Extra.
With Unlimited Fibre you'll get the first 3 months free, then it's just £2 a month after that. Find out more.
Included installation worth £50
When you take both fibre optic broadband and phone with us you'll get installation worth £50 included.
Recommend a friend
Tell your friends, family or work colleagues about Plusnet – and we'll discount your monthly bill. There's no limit to the number of people you can refer, so the more you recommend the more you'll save. Find out more.
Our free tool helps with broadband connection and email problems, Wi-Fi, setting up home networks and both creating and troubleshooting your email accounts.
You'll also get auto updates for the latest fixes, plus it'll give you handy information if you need to contact our Support Team too.
We're sorry it's not currently available for Apple OS X or Linux systems.
When you switch your phone service to Plusnet you'll pay line rental to us, instead of your current provider. Pay £15.95 monthly and get your weekend calls included, or save money with Line Rental Saver.
Line Rental Saver
Pay 12 months line rental in advance for £155.88, equivalent to a monthly price of £12.99.
Line Rental Saver does not provide inclusive calls as standard. Any additional call plans, call features or call charges will be billed each month.
Here's the legal bit
Broadband and Fibre Broadband
You'll need a Plusnet or other BT based landline to get our broadband.
Our landline phone service line rental costs £15.95 a month (Weekends call plan included as standard with broadband packages, Evenings & Weekends included as standard with fibre broadband packages) or £12.99 monthly equivalent if you pay 12 months in advance (Line Only as standard - calls to Plusnet Support and other Plusnet phone customers included).
If you take Plusnet Home Phone along with one of our broadband products, we'll reduce your broadband price by £2.50 for as long as you keep your phone line with Plusnet - Find out more about our packages.
Broadband speed: We'll give you the best download speed available (up to 16Mb if you live in a high speed area) dependent on your location, phone line, home wiring and time of day. Because of these factors your speed may be higher or lower than up to 16Mb. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.
Broadband with a 12 or 18 month contract: There's a £25 broadband activation charge, but we'll give you this free if you add one of our phone packages to your order. We'll also include a wireless router worth £40 (you'll just pay £5.99 P&P). If you choose to end your Plusnet Broadband service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge is calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
Broadband without a 12 or 18 month contract: There's a £50 activation charge but we'll reduce this to £25 if you add one of our phone packages to your order. You can use your own router if it's compatible, or you can take our router (you'll just pay £5.99 P&P). Minimum term of 30 days.
† Fibre broadband speed is described as 'up to' because your actual download speeds will vary. We'll give you the best download speed available on your line up to 76Mb for Unlimited Fibre Extra and up to 38Mb on Unlimited Fibre, and upload speed up to 19.5Mb. This is dependent on your location, phone line, home wiring and time of day. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.
Up to 8x times faster: Speeds based on average standard (ADSL) broadband download averages from Ofcom report August 2012. Speeds are affected by various factors including location, home wiring and time of day. Find out why speeds vary.
Fibre activation: An engineer visit is required to install Plusnet Fibre. This costs £50 for new customers and £25 for existing customers. However, if you add one of our phone packages to your order or already have our phone service you'll get activation included.
Fibre broadband 18-month contract: The Plusnet Fibre service is subject to a minimum period of 18 months. If you choose to end your Plusnet Fibre service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
Weekend calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 made anytime Saturday or Sunday (except for calls to indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes). Calls must be started and finished within these times to be inclusive (non-chargeable) and any call that lasts more than 60 minutes will be chargeable.
Anytime calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime (except calls to indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes).
Evening & weekend calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and anytime Saturday or Sunday (except calls to indirect access numbers (which include calling cards), dial-up Internet access and calls longer than 60 minutes). Calls must be started and finished within these times to be inclusive (non-chargeable) and any call that lasts more than 60 minutes will be chargeable.
25% discount to top 35 international destinations: (Anytime International 300) Get a 25% discount on chargeable calls to all countries listed in our Top 35 international destinations.
300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to US mobiles, Canada mobiles and all landlines listed in our Top 35 international destinations. Hang up and re-dial before 60 minutes (Local) or 30 minutes (International) and you won't be charged
Mobile Minutes: Are available on all current call plans and adds 100 inclusive minutes to UK Mobile numbers at anytime. Hang up and re-dial before 60 minutes and you won't be charged.
- With a contract: If you live in a low cost area it costs £12.49 a month, if you live outside one of these areas it costs £19.99 a month
- With no contract: If you live in a low cost area it costs £14.99 a month, if you live outside one of these areas it costs £22.49 a month
- If you live in a low cost area it costs £17.49 a month, if you live outside one of these areas it costs £24.99 a month
Unlimited Fibre Extra
- If you live in a low cost area it costs £22.49 a month, if you live outside one of these areas it costs £29.99 a month
A broadband cease charge, as set out in our Price guide, is payable if you cease your contracted Plusnet Broadband service and do not request and use a Migration Access Code (MAC), or another recognised transfer process to move to another service provider.