Will these price increases apply to me?
These price increases will apply to you unless you are currently in a fixed price contract minimum term.
For customers who are in a fixed price contract minimum term, with the exception of BT Sport, these price increases will only apply to you once your minimum term ends. Please note that if you signed up to a BT Sport service on or after 9th December, the price of your BT Sport service will increase by CPI plus 3.9% as set out in your terms and conditions and as explained in more detail below.
The Consumer Price Index (CPI) rate is a figure released by the Office for National Statistics. The CPI is used for purposes such as uprating pensions, wages and benefits and can help in the understanding of inflation on family budgets. CPI measures the average price change as a percentage for a basket of 700 different goods and services which households buy.
What prices will increase by CPI plus 3.9%?
Our broadband, line rental, call plans, some call charges and BT Sport services where that BT Sport service was signed up to on or after 9th December 2020 (including the BT Sport App, BT Sport Channel Pack through YouView TV from Plusnet, BT Sport over Sky and BT Sport over Sky HD) will go up in price in line with CPI plus 3.9% on or after 1st March every year from March 2022.
How will the CPI plus 3.9% price increases work?
On or after 1st March every year from March 2022, we'll take the CPI percentage rate published by the Office for National Statistics in January of that year and add an extra 3.9% to the rate. We'll increase the monthly price of broadband, line rental, call plans, call charges and BT Sport services where that BT Sport service was signed up to on or after 9th December 2020 by the total percentage figure.
If the published CPI percentage rate is negative, we'll only increase your prices by 3.9% in the relevant year.
The calculated increase will be rounded up to the nearest whole pence.
Where you buy more than one service from us and each is subject to the price increase, the amount of the increase is calculated on each service separately. If you receive a discount on your price, the increase will be applied to this amount.
Here's an example to show how the price rise works.
You have Unlimited Fibre Broadband and line rental and an Evening and Weekend UK & Mobile call plan. The price of your package is made up of:
- Unlimited Fibre Broadband - £16.98 per month
- Line rental - £21.22 per month
- Evening and Weekend UK & Mobile Call plan - £5.23 per month
- Your total monthly price = £43.43
- The CPI rate published in January 2022 is 0.9%
- The CPI rate published in January 2023 is 1.2%