Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 0 Days 0 Hrs 0 Mins  
"Connect" Dial 0 Days 0 Hrs 0 Mins  
Broadband 12 Days 7 Hrs 10 Mins 22/04/2014 @ 11:00
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 21 Days 3 Hrs 33 Mins  
Web Space & FTP 56 Days 4 Hrs 5 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 16 Days 1 Hrs 9 Mins  
Portal 148 Days 1 Hrs 9 Mins  
Other 346 Days 2 Hrs 25 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 43 Days 3 Hrs 30 Mins  
Home Phone 195 Days 23 Hrs 17 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Useful links

Announcements

Online services and streaming (80309) - UPDATE

16/04/2014 @ 13:37

This is an update to Monday's post regarding problems using or accessing some online services and streaming websites.

We are still in contact with the one remaining service and site affected and they are working with us to resolve this problem.

If you're experiencing this issue then a single disconnect/reconnect from within your router should resolve this for you.

Sorry for the inconvenience this may be causing.

Kind Regards,

Chris Purvey

Online services and streaming (80309) - UPDATE

14/04/2014 @ 13:59

This is an update to Friday's post regarding problems using or accessing some online service and streaming websites.

We are still in contact with the remaining services and sites affected and they are working with us to resolve these problems.

If you're experiencing these issues then a single disconnect/reconnect from within your router should resolve this for you.

Sorry for the inconvenience this may be causing.

Kind Regards,

Chris Purvey
Customer Support

Planned BT Network Maintenance - Week commencing 14th April 2014

14/04/2014 @ 12:36

When's this work happening?
Early hours of most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

15th April
Peterborough, Manchester and Sheffield

16th April
Leicester, London Southbank, Derby and Birmingham

17th April
Sheffield and Birmingham

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Chris Purvey
Customer Support

Broadband Faults Troubleshooter Maintenance - Sat 12th Apr 10.00pm - Sun 13th Apr 6.00am

11/04/2014 @ 17:30

When's this work happening?
Saturday evening, 12th April through to Sunday morning, 13th April.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Approximately 8 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Chris Purvey
Customer Support

Online services and streaming (80309) - UPDATE

11/04/2014 @ 10:59

This is an update to Tuesday's post regarding problems using or accessing some online service and streaming websites.

Customers should now see that the majority of online services and streaming websites are working correctly. We are still in contact with the remaining services and sites affected and they are working with us to resolve these problems.

If you're experiencing these issues then a single disconnect/reconnect from within your router should resolve this for you.

Sorry for the inconvenience this may be causing.

Kind Regards,

Chris Purvey
Customer Support

  Archive >