Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 0 Days 0 Hrs 0 Mins  
"Connect" Dial 0 Days 0 Hrs 0 Mins  
Broadband 10 Days 21 Hrs 5 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 188 Days 1 Hrs 23 Mins  
Web Space & FTP 35 Days 1 Hrs 19 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 5 Days 4 Hrs 36 Mins  
Portal 42 Days 3 Hrs 6 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 210 Days 1 Hrs 20 Mins  
Home Phone 362 Days 21 Hrs 7 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Useful links

Announcements

Planned BT Network Maintenance - Week commencing 30th September 2014

29/09/2014 @ 15:51

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

30th September
Belfast

1st October
Bedminster, Colombo, Leeds, Peterborough, Preston, Slough, Stepney Green

2nd October
Colindale, Colombo, Guildford, Manchester, Milton Keynes, Redcar, Slough, Stepney Green

3rd October
Birmingham, Colindale, Derby, Faraday, Guildford, Slough, Southampton, Stepney Green

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Faults Troubleshooter Maintenance - Sat 27th September 22.00pm - 06.00am Sunday 28th September - CANCELLED

26/09/2014 @ 17:12

This is an update to the previous post regarding Broadband Faults Troubleshooter Maintenance.

Please note that this work has now been cancelled so no maintenance will be taking place during the aforementioned times.

Kind regards,

Adam Walker
Customer Relations

Planned Broadband Network Maintenance - 2.00pm Sat 27th Sept - 3.00pm Mon 29th Sept

26/09/2014 @ 14:55

When's this work happening?
2.00pm Saturday 27th September 5.00pm Saturday 27th September.
2.00pm Monday 29th September 3.00pm Monday 29th September.

What does it affect?
Broadband connectivity.

How long will it take?
The initial work is expected to take a few hours with further work to take place on Monday providing the first piece of work is successful.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers may be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
No.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Faults Troubleshooter Maintenance - Sat 27th September 22.00pm - 06.00am Sunday 28th September

26/09/2014 @ 14:50

When's this work happening?
22.00pm on Saturday through to Sunday 06.00, 28th September.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Approximately eight hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Checker depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Adam Walker
Customer Relations

Usergroup/Usertools Problems (82948) - NEW

26/09/2014 @ 14:08

We were made aware of a problem meaning users may have been unable to access the Usergroup/Usertools website. This has now been resolved.

We apologise for any inconvenience caused.

Kind regards,

Linn Karstrom
Customer Relations

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