Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 0 Days 0 Hrs 0 Mins  
"Connect" Dial 0 Days 0 Hrs 0 Mins  
Broadband 22 Days 21 Hrs 49 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 246 Days 1 Hrs 43 Mins  
Web Space & FTP 93 Days 1 Hrs 39 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 63 Days 4 Hrs 56 Mins  
Portal 13 Days 18 Hrs 36 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 268 Days 1 Hrs 40 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Useful links

Announcements

Planned BT Network Maintenance - Week commencing 24th November 2014

24/11/2014 @ 14:22

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

26th November
Leeds Basinghall and Lowestoft

27th November
Attercliffe and Slough

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Linn Karstrom
Customer Relations

Planned Network Maintenance Tues 25th November 13.00 - 15.00

24/11/2014 @ 13:15

When's this work happening?
Tomorrow afternoon, 25th November.

What does it affect?
Broadband connectivity.

How long will it take?
Expected to take 2 hours.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers will be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind regards,

Linn Karstrom
Customer Relations

Planned Webspace Maintenance - Tuesday 25th November 1am-5am

24/11/2014 @ 11:52

When's this work happening?
Early hours of tomorrow morning, 25th November.

What does it affect?
Customer's websites.

How long will it take?
About 4 hours.

What does the work involve?
Our suppliers are performing maintenance on the platform customer's CGI sites are hosted on.

Am I likely to notice the work?
No, however if you are impacted you may notice degraded performed for a short period of time.

Is there anything else I need to know?
This only affects customers who host dynamic website content on our CGI service.

Kind Regards,

Chris Parr
Customer Relations.

Broadband Faults Troubleshooter Maintenance - Sat 22nd November Midnight - 9:00am

21/11/2014 @ 16:46

When's this work happening?
Midnight on Saturday through to 9:00am, 22nd November.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Approximately 9 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Adam Walker
Customer Relations

Emergency Broadband Network Maintenance - Wednesday 19th November 1.00pm - 2.00pm

19/11/2014 @ 10:51

When's this work happening?
This afternoon, 19th November.

What does it affect?
Broadband connectivity.

How long will it take?
Expected to take 1 hour.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers may be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind regards,

Adam Walker
Customer Relations

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