Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates and useful links

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 0 Days 7 Hrs 59 Mins 30/06/2015 @ 17:00
Internet Connectivity 150 Days 10 Hrs 41 Mins  
Email 0 Days 0 Hrs 0 Mins  
Web Space & FTP 308 Days 7 Hrs 19 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 179 Days 1 Hrs 44 Mins  
Portal 4 Days 6 Hrs 28 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 179 Days 7 Hrs 17 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Useful links

Announcements

Planned Network Maintenance - Wednesday 1st July 06:00-08:00

30/06/2015 @ 13:33

When's this work happening?
Tomorrow morning starting at 6am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 2 hours.

What does the work involve?
We're performing maintenance on some of our gateway routers, including capacity increases.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
No.

Kind regards,

Chris Parr
Customer Relations

Planned Web Hosting (CGI) Maintenance - Tues 30th June 11.00pm-11.30pm

30/06/2015 @ 13:28

When's this work happening?
Tonight in to tomorrow morning.

What does it affect?
Hosted Websites and the Control Panel.

How long will it take?
About 30 minutes.

What does the work involve?
Our suppliers are upgrading the MySQL package on this service.

Am I likely to notice the work?
Yes. During the maintenance window your hosted websites may be unavailable for a period and access to the Control Panel will also be intermittent during during the planned works.

Is there anything else I need to know?
No.

Kind Regards,

Chris Parr
Customer Support.

Connection problems - Wales region (NEW)

30/06/2015 @ 12:40

We've been informed that some customers in Wales may be experiencing connection issues, these problems would have started around midday today.

At the moment we've been advised that there are a number of exchanges in Wales affected by this issue.

Sorry for any inconvenience this may be causing, we'll provide an update when available.

Kind Regards,
Chris Parr

Planned BT Broadband Network Maintenance - Week commencing 29th June 2015

26/06/2015 @ 15:25

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

29th June
Newport, Fernsdown, London Kneller Hall, Morley, Airdrie Bell St, Kelso Historic, London Baynard, South Shore TE, Belfast Sey, Stepney, Manchester Dial House, Yeovil.

30th June
Buckingham, London Sanderstead, Uckfield, Worthing West, Faraday, Southampton 1st Floor Metro, Crawley, Glasgow TH, Liverpool TK Lancaster House, Belfast Sey, Kenton, Swindon.

1st July
Belfast Knock, Moulton Northampton, Parkstone, Ripley, Bristol Cabot, London Howland St, Newport Gwent, Bradford Central, Gloucester, London Southall, London Southbank, London Southbank, Bulwell, Sheffield, Kings Norton, Birmingham, Lancaster, Preston, Leicester Wharf Street, Nottingham, Leighton Buzzard, Milton Keynes, Linfern, Glasgow, Llanelli, Cardiff, Locks, Kingston, Lofthouse, Leeds.

2nd July
Adel Otley, London Westminster, Winscombe, Seaford Sussex, Durham, London Chiswick, Southbank, Long Eaton, Nottingham, Lower Holloway, Southbank, Manchester Hyde, Manchester, Midsomer Norton, Bristol, Neath, Cardiff, Orpington, Southbank, Oswestry, Wolverhampton.

3rd July
Ross On Wye, Birmingham, Ryde, Kingston, Scarborough, Leeds, Scunthorpe, Peterborough, Selby, Leeds, Skegness, Peterborough, Sleaford, Nottingham, South Elmsall, Sheffield, South Harrow, Colindale, Southport Manchester, St Ives, Peterborough, Stirling Castle, Edinburgh, Sutton Cheam - Southbank, Sutton Coldfield, Birmingham, Sutton In Ashfield, Nottingham, Taunton, Slough


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

Incorrect Notification of Leaving Emails (86282) - RESOLVED

26/06/2015 @ 14:11

This is an update to the recent posts regarding some customers receiving incorrect notifications about leaving our service.

We believe that the underlying issue causing this is now resolved and that customers should only receive these notifications where they are correct.

Please accept our apologies for any inconvenience this may have caused.

Kind Regards,

Chris Parr
Customer Relations

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