Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 29 Days 22 Hrs 37 Mins 07/07/2016 @ 14:00
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 38 Days 4 Hrs 46 Mins 07/07/2016 @ 15:00
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 107 Days 1 Hrs 16 Mins  
Services 50 Days 20 Hrs 30 Mins  
Portal 246 Days 22 Hrs 19 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 25 Days 3 Hrs 29 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Planned BT Network Maintenance - Week commencing 4th July 2016

01/07/2016 @ 14:07

Planned BT Network Maintenance - Week commencing 4th July 2016

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

5th
Manchester Dial House

6th
Falkirk, Royston Hertfordshire, Pulborough Horsham, Carmarthen Afon Towy 1st Flr, Newbridge Gwent, Glasgow Giffnock, Sleaford Te, Midsomer Norton, Cheltenham, Gosport 1st Flr, Bournemouth 1st Flr, New Milton, Southampton Te

8th
Derby Te, Botley, Portsmouth Trunk, Southampton Te

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

MBORC Declaration - Update

01/07/2016 @ 13:51

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather last week, including lightning strikes, heavy rain and flooding. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach therefore declared MBORC for repair activities in three areas, with effect from 23:59 28 June 2016:

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as possible and are now able to remove MBORC from the following area with effect from 23:59 1 July 2016.

East London

MBORC for repair activities remains in place in the following areas:

Esher
Thames South

We'll continue to monitor the situation in these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

MBORC Declaration - UPDATE

29/06/2016 @ 11:23

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK, in particular the East of England, experienced extreme weather including severe lightning, torrential rain and flooding causing serious impacts to Openreach infrastructure, both above and below ground. Openreach declared MBORC for repair activities in two areas on 1 June 2016:

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possible and we removed MBORC for repair activities from one area on 08 June 2016:

We are now able to lift MBORC for repair activities from the remaining area, with effect from 23:59 24 June 2016:

Broadlands

Unfortunately parts of the UK experienced severe weather last week, including lightning strikes, heavy rain and flooding. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach is therefore declaring MBORC for repair activities the following areas, with effect from 23:59 28 June 2016:

Esher
Thames South
East London

We're taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather

Kind Regards

Customer Support

Planned BT Network Maintenance - Week commencing 27th June 2016

24/06/2016 @ 11:53

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

Although there are no large outages this week, there are a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Webmail slowdowns (92189) - UPDATE

23/06/2016 @ 09:17

This is an update to the recent posts regarding poor performance when using our webmail service.

We're aware that our webmail service is not performing to optimal levels. If you are continuing to experience problems when using webmail, you may find that setting up an email client provides a better level of performance for you.

You can find the settings required for this here: https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

Our Community forums are a good place to ask for help if you require further assistance in setting up an email client. https://community.plus.net/t5/Email/bd-p/Email

We're continuing to monitor and make improvements to this and will provide a further update within the next couple of weeks.

Kind Regards,


Customer Support

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