Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 0 Days 0 Hrs 0 Mins  
"Connect" Dial 0 Days 0 Hrs 0 Mins  
Broadband 0 Days 0 Hrs 5 Mins 17/09/2014 @ 21:00
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 175 Days 5 Hrs 13 Mins  
Web Space & FTP 22 Days 5 Hrs 9 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 170 Days 2 Hrs 49 Mins  
Portal 29 Days 6 Hrs 56 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 197 Days 5 Hrs 10 Mins  
Home Phone 350 Days 0 Hrs 57 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Useful links

Announcements

Broadband Connectivity (82855) - NEW

17/09/2014 @ 18:24

Earlier this evening we experienced a drop in a large number of customer sessions across our broadband network.

This will have caused a large volume of customers to lose connectivity to the Internet.

Our network engineers are currently investigating this.

If you are struggling to connect to the Internet then please try powering off your modem or router for 30 minutes before powering it back up and attempting to re-establish a connection to the Internet.

We'll provide another update later this evening.

Apologies for the inconvenience.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Connectivity (82846) - RESOLVED

17/09/2014 @ 11:08

This is an update to yesterday's posts about the connectivity problems affecting some of our customers.

Monitoring continued overnight and we have seen no further issues.

Please accept our apologies for any inconvenience this caused.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Connectivity (82846) - UPDATE

16/09/2014 @ 21:05

This is an update to our previous post regarding some customers experiencing difficulty connecting to the Internet.

The issue seems to be resolved, however, our network engineers are continuing to monitor this.

Apologies for any inconvenience caused.

We'll leave this service status thread open overnight and close it tomorrow assuming no further problems are encountered.

Kind regards,

Linn Karstrom
Customer Relations

Broadband Connectivity (82846) - NEW

16/09/2014 @ 19:57

We're aware that some customers may be experiencing difficulty connecting to the Internet.

Our network engineers are currently investigating this and we will provide a further update later this evening.

Kind regards,

Linn Karstrom
Customer Relations

Planned Broadband Faults Troubleshooter and Website Maintenance - Tue 16th September Midnight - 6.00am

15/09/2014 @ 16:51

When's this work happening?
Early tomorrow morning between 12.00am and 6.00am.

What does it affect?
Access to our website, Broadband Faults Troubleshooter and internal systems.

How long will it take?
Approximately 6 and a half hours.

What does the work involve?
We need to make some changes and as a result the majority of our website including the customer Portal and Broadband Faults Troubleshooter will be unavailable.

Am I likely to notice the work?
Yes, you won't be able to access our Broadband Faults Troubleshooter, Member Centre and parts of the website for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our customer support centre will not have access to BT back-end systems and our internal systems for the majority of the maintenance window. This also means that we will not be able to take any payments during this time.

Kind regards,

Linn Karstrom
Customer Relations

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