- Help & Support home
- Support Pages
- Help Assistant
- Service Status
- Customer Support Stats
- Plusnet Code of Practice
Live Updates
The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.
| Status | Service | Status Duration | Maintenance | Next update |
|---|---|---|---|---|
|
0845 Dial | 123 Days 16 Hrs 53 Mins | ||
|
|
"Connect" Dial | 123 Days 16 Hrs 53 Mins | ||
|
|
Broadband | 9 Days 18 Hrs 19 Mins |
|
|
|
|
Internet Connectivity | 180 Days 15 Hrs 6 Mins | ||
|
11 Days 22 Hrs 5 Mins | 21/05/2012 @ 15:00 | ||
|
|
Web Space & FTP | 48 Days 17 Hrs 31 Mins | ||
|
|
USENET | 0 Days 0 Hrs 0 Mins | ||
|
|
Services | 32 Days 13 Hrs 50 Mins | ||
|
|
Portal | 83 Days 23 Hrs 34 Mins | ||
|
|
Other | 68 Days 18 Hrs 9 Mins | ||
|
|
CGI Services | 175 Days 16 Hrs 15 Mins | ||
|
|
Broadband Phone | 17 Days 19 Hrs 11 Mins | ||
|
|
Home Phone | 202 Days 23 Hrs 0 Mins | ||
|
|
Network Capacity (ADSL/20CN) | 0 Days 0 Hrs 0 Mins | ||
|
|
Network Capacity (ADSL2+/21CN) | 0 Days 0 Hrs 0 Mins |
Useful links
Announcements
BT Network outage (71432) - NEW & RESOLVED
22/05/2012 @ 09:08
Our suppliers have made us aware of an outage at London Faraday which affected a number of connections. This has now been resolved and the majority of affected users are now back online.
If you are having trouble reconnecting then please log into your router interface and click connect.
Kind regards,
Joanne Pilson
Customer Support
Planned BT Network Maintenance - Week commencing 21st May 2012
21/05/2012 @ 15:54
When's this work happening?
Early hours of 22nd, 23rd, 24th and 25th May.
What does it affect?
Broadband connectivity.
How long will it take?
Up to six hours each time.
What does the work involve?
We've received notification from our suppliers about maintenance work that is scheduled to take place in the following areas this week. These outages start at around midnight and go through to 6am each day.
22nd May - Edinburgh
23rd May - Nottingham, Wolverhampton and Cardiff
24th May - London Colindale, Bristol, Derby, London Faraday, Leeds and Milton Keynes
25th May - London Southbank
Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide.
Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.
Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.
Kind Regards
Chris Parr
Customer Support
Planned BT Network Maintenance - Week commencing 21st May 2012
21/05/2012 @ 15:05
When's this work happening?
Early hours of 22nd, 23rd, 24th and 25th May.
What does it affect?
Broadband connectivity.
How long will it take?
Up to six hours each time.
What does the work involve?
We've received notification from our suppliers about maintenance work that is scheduled to take place in the following areas this week.
22nd May - Edinburgh
23rd May - Nottingham, Wolverhampton and Cardiff
24th May - London Colindale, Bristol, Derby, London Faraday, Leeds and Milton Keynes
25th May - London Southbank
Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide.
Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.
Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.
Kind Regards
Chris Parr
Customer Support
Planned Website/Internal Systems Maintenance - Tuesday 22nd May 2.30am-6.00am
21/05/2012 @ 11:48
When is this work happening?
Early tomorrow morning, 22nd May
What does it affect?
Access to our website and some of our internal systems.
How long will it take?
About three and a half hours.
What does the work involve?
We're making some code changes to facilitate some recent system improvements.
Am I likely to notice the work?
Yes, our website will be unavailable between approximately 2.30am and 5.30am and holding pages will be in place.
Is there anything else I need to know?
No.
Kind regards,
Adam Walker
Customer Support
Planned Network Maintenance - Friday 18th May 9.00am-5.00pm
18/05/2012 @ 17:32
When's this work happening?
During office hours, Wednesday 23rd May.
What does it affect?
Broadband connectivity.
How long will it take?
About 8 hours.
What does the work involve?
We're performing some preparatory work to add extra network capacity prior to the Olympic games.
Am I likely to notice the work?
No
Is there anything else I need to know?
No
Kind Regards
Matt Taylor
Customer Support
