Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 0 Days 0 Hrs 0 Mins  
"Connect" Dial 0 Days 0 Hrs 0 Mins  
Broadband 19 Days 12 Hrs 40 Mins 28/04/2014 @ 10:00
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 28 Days 9 Hrs 3 Mins  
Web Space & FTP 63 Days 9 Hrs 35 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 23 Days 6 Hrs 39 Mins  
Portal 155 Days 6 Hrs 39 Mins  
Other 353 Days 7 Hrs 55 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 50 Days 9 Hrs 0 Mins  
Home Phone 203 Days 4 Hrs 47 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Useful links

Announcements

Online services and streaming (80309) - UPDATE

23/04/2014 @ 14:58

This is an update to previous posts regarding problems using or accessing some online service and streaming websites.

Whereas customers should now see that the majority of online services and streaming websites are working correctly. We are still working with the remaining affected sites and services to resolve any remaining issues.

If you're experiencing these issues then a single disconnect/reconnect from within your router should resolve this for you.

Sorry for the inconvenience this may be causing.

Kind Regards,

Adam Walker
Customer Support

Support Telephone System Maintenance - Weds 24th April 00.30-07.00

23/04/2014 @ 14:23

When's this work happening?
Overnight tonight into tomorrow morning.

What does it affect?
Calls to/from our support centre.

How long will it take?
Around seven hours.

What does the work involve?
We're performing some maintenance and applying a number of upgrades to our internal phone platform.

Am I likely to notice the work?
You may do, yes. For around an hour and a half during the maintenance window our usual call menus won't be working, though calls will be routed to our support agents.

Is there anything else I need to know?
No.

Kind regards,
Adam Walker
Customer Support

Planned Website and Internal Systems Maintenance - Wed 24th Apr 11.00pm - Thu 25th Apr 07.00am

23/04/2014 @ 14:19

When's this work happening?
Overnight tonight into tomorrow morning.

What does it affect?
Access to our website and internal systems.

How long will it take?
About seven hours.

What does the work involve?
We're rolling a number of system updates.

Am I likely to notice the work?
You may do, yes. Our website will be unavailable between 11:00pm tonight through to 7:00am tomorrow morning (Thursday 25th) and holding pages will be in place. Our customer support centre will have limited access to customers' account details during this time.

Is there anything else I need to know?
No.

Kind regards,

Adam Walker
Customer Support

Planned BT Network Maintenance - Week commencing 21st April 2014

17/04/2014 @ 13:46

When's this work happening?
Early hours of most days next week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

22nd April
Reading, London Colindale, Sheffield, Preston, Honiton and Glasgow

23rd April
Wolverhampton, Walsall, London Southbank, Preston, Bristol, Cardiff, Derby and Newcastle upon Tyne.

24th April
London Faraday, Derby, Manchester, Birmingham and Cardiff

25th April
London Bermondsey

28th April
Birmingham, London Southbank, Luton, Edinburgh and Cardiff

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Chris Purvey
Customer Support

phpMyAdmin Maintenance - Thursday 17th April 9.30am-10.30am

16/04/2014 @ 18:35

When is this work happening?
Tomorrow morning, 17th April.

What does it affect?
Access to the legacy phpMyAdmin installation at mysql.plus.net

How long will it take?
About ten minutes.

What does the work involve?
We're switching off access to our legacy MySQL administration interface now that we have successfully migrated users of our CGI hosting service to a new platform.

Am I likely to notice the work?
It's unlikely, as very few people will be making use of this service following the migration.

Is there anything else I need to know?
Database content will remain on the legacy servers for a while longer, however it will not be readily accessible to customers following the completion of this work.

Kind regards,

Bob Pullen
Customer Support

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