Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 14 Days 12 Hrs 50 Mins 03/10/2016 @ 15:00
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 66 Days 16 Hrs 50 Mins  
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 198 Days 14 Hrs 56 Mins  
Services 10 Days 12 Hrs 45 Mins 04/10/2016 @ 13:00
Portal 71 Days 12 Hrs 11 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 116 Days 17 Hrs 9 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Planned BT Network Maintenance - Week commencing 3rd October 2016

30/09/2016 @ 19:53

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


4th October
Nottingham Sheriff, Edinburgh Donaldson, Falkirk TE, Edinburgh Maybury


6th October
Birmingham TH, Peterborough TE, Glasgow Telephone HSE, Preston, Sheffield Eldon, Slough, Wolverhampton Central, Bristol Cabot Central, London Southbank, Guildford, Leeds Basinghall, Milton Keynes, Peterborough TE, Preston Arkwright, London Stepney Green



Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

MBORC (Matters Beyond Our Reasonable Control) Declaration - UPDATE

28/09/2016 @ 14:30

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather, including extensive lightning strikes and heavy rain, commencing on Friday 16 September 2016. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as possible and can remove MBORC for repair activities from the following area with effect from 23:59 27 September 2016:

Broadlands

MBORC remains in place in the following areas:

Northumberland and Wearside
Thames North
Thames South
Southampton
St Albans
Bournemouth
Stoke & Chester
Birmingham & Black Country
Bournemouth
Truro

We're taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

Fault Response Times - UPDATE

27/09/2016 @ 12:16

Due to a number of issues including the recent storms our suppliers are still experiencing longer delays than normal to get phone & broadband faults sorted. This is currently at 5 working days. We're really sorry for this inconvenience

Kind Regards

Customer Support

MBORC Declaration - UPDATE

26/09/2016 @ 15:27

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

“Parts of the UK experienced severe weather last week, including extensive lightning strikes and heavy rain, commencing on Tuesday 13 September 2016. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels. Openreach declared MBORC for repair activities in six areas, with effect from 23:59 16 September 2016:

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and can now remove MBORC for repair activities from the following areas with effect from 23:59 23 September 2016:

North Manchester
South Manchester

MBORC MB18336 for repair activities remains in place in the following areas:

Stoke & Chester
Birmingham & Black Country
Bournemouth
Truro

MBORC MB18340 for repair activities remains in place, under a different reference, in the following areas:

Northumberland and Wearside
Thames North
Thames South
Southampton
Bournemouth*
St Albans
Broadlands
*second event -MBORC MB18336 declared 16 September 2016.

We'll continue to monitor the situation in all of these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather.”

lanned Website Maintenance – Tuesday 27th September 00:00 – 06:00

26/09/2016 @ 10:59

When's this work happening?
Early Tuesday Morning

What does it affect?
Our internal systems.

How long will it take?
Approximately six hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

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