Known Service Issues
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Check your service status
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176 Days 10 Hrs 51 Mins
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03/02/2010 @ 18:00
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10/02/2010 @ 13:00
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85 Days 3 Hrs 5 Mins
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09/02/2010 @ 18:00
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Announcements
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Date and Time
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Announcement
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09/02/2010 @ 15:38
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Increase in 20CN capacity - Monday 8th February
Yesterday, we activated all 4 segments of our most recently provisioned 622Mbps BT Central. It's these central pipes that we use to deliver bandwidth to most of the customers on our 'Up to 8Mbps' products.
Customers connecting to the new pipe will access the Internet through the gateway known as pcl-ag02.
We've activated this bandwidth to accommodate the expected increase in customer numbers over the coming months, and the almost guaranteed increase in average usage as the year progresses. Also worth a mention is the fact that the Olympic Winter Games start this week and a lot of people are likely to be watching online.
When new capacity is added to the network, it takes time for it to balance and for a representative proportion of the customer base to connect to the new segments. In order to speed up this process we might need to briefly disconnect some broadband customers from the Internet. If we decide to do this then we'll announce further details as a planned maintenance notice nearer the time.
Kind Regards,
Bob Pullen
Customer Support
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09/02/2010 @ 14:49
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Increase in 21CN (ADSL2+) Capacity - Tuesday 9th February 3.00pm-6.00pm
When's this work happening?
This afternoon, 9th February.
What does it affect?
Available bandwidth on our 21CN (ADSL2+) platform.
How long will it take?
About fifteen minutes.
What does the work involve?
We will be making a change to the schedulers on our edge routers to utilise an additional 100Mbps bandwidth on our 21CN platform. This extra bandwidth will be provided across the gateway known as thn-ag1.
Am I likely to notice the work?
Probably not, although it will make it more likely that 21CN customers will connect to the gateway known as thn-ag1when establishing a connection to the Internet.
Is there anything else I need to know?
No.
Kind Regards,
Bob Pullen
Customer Support
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08/02/2010 @ 13:13
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Broadband Disconnections - RESOLVED
This is an update to the earlier post regarding customers being disconnected from the Internet.
This issue is now resolved and all customers should be able to connect as normal.
Sorry if this caused you any inconvenience.
Kind Regards,
Chris Parr
Customer Support
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08/02/2010 @ 12:58
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Call Processing problem (60359) - UPDATE
This is an update to the previously reported problem with customer call data not being updated.
Further to our last update call processing is now almost up to date (most customers should now have data up to the end of January at least).
Refunds have been applied to the majority of customers who were billed incorrectly for calls, with just a small amount of manual refunds to process today.
We'll provide a further update as soon as we have more information.
Kind Regards
Mand Beckett
Customer SupportCall Processing problem (60359) - UPDATE
This is an update to the previously reported problem with customer call data not being updated.
Further to our last update call processing is now almost up to date (most customers should now have data up to the end of January at least).
Refunds have been applied to the majority of customers who were billed incorrectly for calls, with just a small amount of manual refunds to process today.
We'll provide a further update as soon as we have more information.
Kind Regards
Mand Beckett
Customer Support
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08/02/2010 @ 11:38
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Planned RADIUS maintenance - Monday 8th February - 11.45am-Midday
When's this work happening?
This morning, 8th February.
What does it affect?
The routing of customers' Internet traffic.
How long will it take?
About fifteen minutes.
What does the work involve?
To facilitate growth of the network we will be migrating some customers across to new virtual routers on the gateway known as pcl-ag02.
Am I likely to notice the work?
Possibly. When connected to pcl-ag02 you may notice one of the new virtual routers referenced when running a traceroute from your network. The new routers are called 'central1', 'central2' and 'central3'.
Is there anything else I need to know?
No.
Kind Regards,
Bob Pullen
Customer Support
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Archive
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