Service Status

Check on the current status of our network

Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 0 Days 0 Hrs 0 Mins  
"Connect" Dial 0 Days 0 Hrs 0 Mins  
Broadband 53 Days 11 Hrs 8 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 305 Days 13 Hrs 53 Mins  
Web Space & FTP 152 Days 13 Hrs 49 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 23 Days 8 Hrs 14 Mins  
Portal 73 Days 6 Hrs 46 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 23 Days 13 Hrs 47 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Useful links

Announcements

Broadband Faults Troubleshooter Maintenance - Sat 24th Jan 00.01 - 06.00

23/01/2015 @ 16:51

What does it affect?
Access to the Broadband Troubleshooter available on our website.

How long will it take?
Around 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depend on.

Am I likely to notice the work?
Possibly. The Broadband Troubleshooter on our website will be unavailable during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
The work will also limit the access our help desk staff have to certain internal systems.

Kind regards,

Chris Parr
Customer Relations

Planned BT Network Maintenance - Thursday 22nd January 00.01-06.00

21/01/2015 @ 13:09

What does it affect?
Broadband connectivity.

How long will it take?
Up to 6 hours.

What does the work involve?
Overnight tonight there is some BT Wholesale maintenance which could affect our customers. This work is taking place at London Faraday, however due to the nature of the broadband network this may impact customers outside of this area.

Am I likely to notice the work?
Potentially. This work could cause a significant number of customers to briefly disconnect for around 10 minutes from the internet at some point during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

Planned BT Network Maintenance - Week commencing 19th January 2015

19/01/2015 @ 19:12

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

20th January
Manningham

21st January
Skegness
Totnes

22nd January
Cwmbran

23rd January
Bournemouth
Lemington, Newcastle Upon Tyne
Birmingham Midland


Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

Broadband Faults Troubleshooter Maintenance - Sat 17th Jan 10pm - Sun 18th Jan 10am

16/01/2015 @ 15:20

What does it affect?
Access to the Broadband Troubleshooter available on our website.

How long will it take?
Around 12 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depend on.

Am I likely to notice the work?
Possibly. The Broadband Troubleshooter on our website will be unavailable during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
The work will also limit the access our help desk staff have to certain internal systems.

Kind regards,

Matty Cassell
Customer Relations

Regional Repair Delays - UPDATE

14/01/2015 @ 16:30

We've received notification from BT Openreach that they have declared what they refer to as an MBORC (Matter Beyond Our Reasonable Control) in certain areas of the country. This has the potential to cause fault resolution delays due to recent bouts of severe weather.

A copy of the notice is as follows:

"Parts of the UK, in particular Scotland have been hit with severe storm conditions, including strong wind and heavy snow, over the weekend of the 10th and 11th January, and continuing this week.

This seriously impacted Openreach’s infrastructure, both above and below ground with fault intake in these areas at extremely high levels. The adverse conditions have also seriously impacted transport in the region.
Openreach is therefore declaring MBORC for repair activities, in the following area, with effect from 23:59 on 14th January 2015.

Central and South West Scotland

We are directing available additional resource into this area to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Apologies for any inconvenience caused.

Kind regards,

Matty Cassell
Customer Relations

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