Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 5 Days 8 Hrs 57 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 28 Days 13 Hrs 20 Mins  
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 160 Days 11 Hrs 26 Mins  
Services 104 Days 6 Hrs 40 Mins  
Portal 33 Days 8 Hrs 41 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 78 Days 13 Hrs 39 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Planned BT Network Maintenance - Week commencing 22nd August 2016

19/08/2016 @ 16:40

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

23rd of August
Glasgow Telephone House

24th of August
Preston TE

25th of August
Falkirk, Sheffield Eldon House, Manchester Dial House

Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

MBORC (Matters Beyond Our Reasonable Control) Declaration - RESOLVED

18/08/2016 @ 17:22

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"In July parts of the UK experienced severe weather, including extensive lightning strikes and heavy rain. These weather incidents caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach therefore declared MBORC for repair activities in five areas, on 21 July 2016.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as possible and were able to remove MBORC from two areas on 4 August 2016 and two further areas on 11 August 2016.

We are now able to remove MBORC from the last remaining area with effect from 23:59 on 18 August 2016:

North East Scotland"

We are now closing this service status.

Kind Regards

Customer Support

Planned Network Maintenance - Tuesday 16th August 01:00 - 06:00

15/08/2016 @ 14:19

When's this work happening?
Tomorrow morning, 16th August starting at 1am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to five hours.

What does the work involve?
We're performing maintenance on some of our broadband network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.


Kind regards,
Customer Support

Fault troubleshooter maintenance - 13th Aug 22:00 - 14th Aug 06:00

13/08/2016 @ 12:12

When's this work happening?
Tonight through to tomorrow morning.

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
The troubleshooter will be unavailable for a period of time during the maintenance window.

What does the work involve?
Some maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards

Customer Support

Planned BT Network Maintenance - Week commencing 15th August 2016

12/08/2016 @ 16:20

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

19th August
Sheffield Eldon House


Although these are the larger areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

  Archive >