Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 0 Days 0 Hrs 0 Mins  
"Connect" Dial 0 Days 0 Hrs 0 Mins  
Broadband 18 Days 17 Hrs 19 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 241 Days 21 Hrs 13 Mins  
Web Space & FTP 88 Days 21 Hrs 9 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 59 Days 0 Hrs 26 Mins  
Portal 9 Days 14 Hrs 6 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 263 Days 21 Hrs 10 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Useful links

Announcements

Broadband Faults Troubleshooter Maintenance - Sat 22nd November Midnight - 9:00am

21/11/2014 @ 16:46

When's this work happening?
Midnight on Saturday through to 9:00am, 22nd November.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Approximately 9 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Adam Walker
Customer Relations

Emergency Broadband Network Maintenance - Wednesday 19th November 1.00pm - 2.00pm

19/11/2014 @ 10:51

When's this work happening?
This afternoon, 19th November.

What does it affect?
Broadband connectivity.

How long will it take?
Expected to take 1 hour.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers may be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind regards,

Adam Walker
Customer Relations

Planned BT Network Maintenance - Week commencing 18th November 2014

17/11/2014 @ 16:05

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

18th November
London Southbank and Stourport

19th November
Edinburgh Donaldson, Preston and Southampton

20th November
Glasgow, Mosborough, Northallerton and Wolverhampton Central

21st November
London Southbank and Wateringbury

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Adam Walker
Customer Relations

Broadband Faults Troubleshooter Maintenance - Sat 15th Nov 22.00pm - Sun 16th Nov 11.00am

14/11/2014 @ 14:15

When's this work happening?
22.00pm on Saturday through to 11.00am on Sunday, 16th November.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Approximately thirteen hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.

Kind regards,

Matthew Cruise
Customer Relations

Website Problems (83567) - RESOLVED

13/11/2014 @ 19:23

This is an update to the previous post regarding the issues which were affecting new accounts from being signed up.

We're now able to confirm that our suppliers have resolved the issue.

Apologies again for any inconvenience this may have caused.


Kind regards,

Adam Walker
Customer Relations

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