Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 25 Days 3 Hrs 37 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 19 Days 0 Hrs 34 Mins  
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 48 Days 2 Hrs 26 Mins  
Services 207 Days 8 Hrs 21 Mins  
Portal 187 Days 23 Hrs 29 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 208 Days 7 Hrs 37 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Planned BT Network Maintenance - Week commencing 2nd May 2016

29/04/2016 @ 12:20

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.


4th May
Rowstock, Machynlleth, Aberystwyth, Wrexham, Wolverhampton, Milton Keynes, Birmingham: Wolverley, Broadway, Barnwood, London Colombo, Clerkenwell, Derby, Etwall, Falkirk, Dunragit, Guildford, Crondall, Leeds, Queensbury, Manchester, Eccles, Yardley Gobion, Highworth, Peterborough, Swainsthorpe, Preston, Layton, Blackburn, Eccleston Chorley, Slough, Whimple, London Stepney Green, Uttoxeter, Andover.

5th May
Cardiff: Rhiwderin, Penclawdd, Llanedeyrn, London Colindale, Ponders End, London Faraday: Southfleet, Littlehampton, Vauxhall, Guildford, Farnborough, Godalming, Manchester, Milton Keynes, Great Barford, Woodstock, Cowley, Peterborough, Norwich, Preston: Liverpool Great Crosby, Londonderry Waterside, Coalisland, Wolverhampton, Swinton, Bartestree Cross, Uttoxeter.

6th May
Wolverhampton, Birmingham Telephone House, Cardiff, Leeds Basinghall, London Colindale, London Faraday, London Southbank, London Stepney Green, Milton Keynes, Peterborough, Preston Arkwright & Wolverhampton


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

Planned Network Maintenance - Tuesday 3rd May 02:00-05:00

29/04/2016 @ 11:39

What does it affect?
Broadband connectivity.

How long will it take?
Up to three hours.

What does the work involve?
We're performing maintenance on our network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Broadband Fault Checker Maintenance - 30th April 2016 22:00 - 1st May 2016 06:00

29/04/2016 @ 11:31

When's this work happening?
From 10pm Saturday 30th of April until Sunday 1st May 6am.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately eight hours. Please note there is a 6 hour contingency on the end of this maintenance window.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned BT Network Maintenance - Week commencing 25th April 2016

25/04/2016 @ 17:08

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

26th April
Godalming

27th April
Aboyne, Bangor Gwynedd, Clevedon, Clifton York, Glasgow, Liverpool Lancaster House, Rhosllanerchrugog, London Colindale Ssc

28th April
Inverness Macdhui, Kyle Te, Glasgow Telephone Hse

29th April
Salisbury Sarum Trunk, Scorborough, Montfort, Southend, Maidstone, Wrexham


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Customer Support

Planned Broadband Fault Checker Maintenance - 16th April 2016 22:00 - 17th April 2016 06:00

16/04/2016 @ 10:00

When's this work happening?
Tonight through to tomorrow morning.

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 8 hours.

What does the work involve?
Some maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards

Customer Support

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