Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 12 Days 11 Hrs 52 Mins 07/12/2016 @ 15:00
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 46 Days 10 Hrs 1 Mins 05/12/2016 @ 12:00
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 263 Days 8 Hrs 26 Mins  
Services 31 Days 6 Hrs 56 Mins  
Portal 136 Days 5 Hrs 41 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 181 Days 10 Hrs 39 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Email/Webmail connection issues (96159) - UPDATE

02/12/2016 @ 17:07

This is an update to our previous posts regarding work that is underway on our webmail service.

Our engineers have been working non-stop analysing the platform, planning and executing improvement works. One of the things we’ve completed to ease the problem is adding memory to our mail storage server capacity.

Customers are reporting that they are seeing performance improvements especially when using a mail client, details of how to set one of these up can be found in the link below:

goo.gl/vtGctS

Our engineers will continue to investigate the issues and we will update you as we receive more information.

Thank you for your patience


Kind Regards,

Customer Support

MBORC Declaration – Update

02/12/2016 @ 14:32

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

“Parts of the UK experienced severe weather over the weekend of 19 and 20 November, including heavy rain, high winds and flooding, as a result of storm Angus. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels. Access and mobility issues were also causing serious problems for our engineering teams in these areas.

Openreach declared MBORC for repair activities in two areas, with effect from 23:59 22 November 2016, two areas, with effect from 23:59 23 November 2016 and two further areas, with effect from 23:59 24 November 2016.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and removed MBORC from one area, with effect from 23:59 30 November 2016 and from two areas, with effect from 23:59 1 December 2016.

We are now able to remove MBORC from two further areas, with effect from 23:59 2 December 2016:

Oxfordshire
Swindon
Northampton
Taunton

MBORC MB18980 remains in place in the following area:

Bristol”

Planned Network Maintenance - Monday 5th December 01:00 - 06:00

02/12/2016 @ 13:55

When is this work happening?
Monday morning, 5th December.

What does it affect?
Broadband connectivity.

How long will it take?
Around five hours.

What does the work involve?
We're performing some maintenance on our broadband network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.


Kind regards,

Customer Support

Email/Webmail connection issues (96159) - UPDATE

01/12/2016 @ 16:57

This is an update to our previous post, regarding work underway on our webmail service.

Our engineers have been working on the service throughout the day, and further maintenance will be carried out this evening.

We'll continue to monitor the situation, and provide updates as they become available.

In the meantime, some of our customers are experiencing a better service using a client. Details on how to set one up can be found on our Community Forums here: goo.gl/vtGctS

We do apologise for any inconvenience caused.

Kind Regards,

Customer Support

Email/Webmail connection issues (96159) - UPDATE

30/11/2016 @ 17:38

This is an update to our previous posts regarding work which is underway on our webmail service.

Work is still underway to restore this service at present.

Some of our customers have reported a better experience using an email client instead of webmail,
whilst this is not a fix a guide on how to set this up can be found here:

https://community.plus.net/t5/Email/How-to-get-your-e-mails-through-a-e-mail-client/m-p/1390685#M17362

Further updates will be posted when we have more information.

Kind Regards,
Customer Support

  Archive >