Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates and useful links

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 16 Days 11 Hrs 29 Mins  
Internet Connectivity 60 Days 12 Hrs 11 Mins  
Email 0 Days 0 Hrs 0 Mins  
Web Space & FTP 218 Days 8 Hrs 49 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 89 Days 3 Hrs 14 Mins  
Portal 7 Days 11 Hrs 59 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 89 Days 8 Hrs 47 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Useful links

Announcements

Broadband Fault Checker Maintenance - Sat 28th March 22.00 to Sun 29th 07:00

27/03/2015 @ 16:44

Broadband Fault Checker Maintenance - Sat 28th March 22.00 to Sun 29th 07:00

When's this work happening?

Sat 28th March 22.00 to Sun 29th 07:00

What does it affect?
The Broadband Fault Checker.

How long will it take?
9 hours

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Fault Checker depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to some BT back-end systems for the majority of the maintenance window.

For enhanced care faults please call the support team on the usual telephone number. Due to the nature of the work we will be unable to progress faults.

Regards

Matthew Cruise
Customer Relations

Planned BT Network Maintenance - Week commencing 30th March 2015

27/03/2015 @ 13:44

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

30th March
Cheriton, Whitchurch Bristol, London Ealing, Stepney, Tunbridge Wells South, Tunbridge Wells South, Wrexham Central, Gravesend, Huddersfield, Liverpool Arrowebrook, Wakefield Northgate

31st March
Leeds Basinghall, Basingstoke, Hornchurch, Latchingdon Essex, London Bermondsey, Manchester Mercury, Newton-le-Willows, Portsmouth Trunk & Bristol Eaton, Rochdale College

1st April
Elmdon, London Dulwich, London Walthamstow, Uttoxeter, Glasgow Douglas, Ipswich, Houghton, Kidderminster Central, London Beckenham, London Kneller Hall

2nd April
Dronfield, Poulton-le-Fylde, Dover

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Matty Cassell
Customer Relations

Faults Troubleshooter Unavailable (85270) - RESOLVED

25/03/2015 @ 09:10

This is an update to the earlier post regarding the availability of the faults troubleshooter on our website.

We've now resolved the problem with this service and have removed the holding pages, the troubleshooter should now be available as normal.

Sorry for any inconvenience this may have caused.

Kind Regards,

Chris Parr
Customer Relations

Faults Troubleshooter Unavailable (85270) - NEW

25/03/2015 @ 08:46

Following a period of scheduled maintenance overnight we still have holding pages active on our faults troubleshooter.

We're currently working to resolve the issue causing these holding pages and will remove them as soon as possible.

Sorry for any inconvenience this may cause.

Kind Regards,

Chris Parr
Customer Relations

Planned Website and Internal Systems Maintenance - 25th Mar 0.30 - 7.00

24/03/2015 @ 14:15

When is this work happening?
Early hours of Wednesday morning..

What does it affect?
Our website and internal systems.

How long will it take?
About 7 hours.

What does the work involve?
We're making some system changes and fixes.

Am I likely to notice the work?
Yes, faults troubleshooter will be unavailable during the maintenance window.

Is there anything else I need to know?
No.

Kind regards,

Chris Parr
Customer Relations

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