Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 15 Days 12 Hrs 11 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 7 Days 13 Hrs 16 Mins 31/05/2016 @ 14:00
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 76 Days 9 Hrs 46 Mins  
Services 20 Days 5 Hrs 0 Mins  
Portal 216 Days 6 Hrs 49 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 236 Days 14 Hrs 57 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Webmail slowdowns (92189)- UPDATE

27/05/2016 @ 18:09

This is an update to the previous post regarding slowdowns when accessing and using our webmail service.

Our engineers are continuing to investigate the problem and we'll provide an update early next week.

Sorry for any inconvenience this may be causing.

Kind regards,

Customer Support

Planned BT Network Maintenance - Week commencing 30th May 2016

27/05/2016 @ 17:04

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

2nd June -
SHEFFIELD ELDON HSE

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Planned Network maintenance - Wednesday 25th May 02:00 - 07:00

24/05/2016 @ 18:10

When's this work happening?
Tomorrow morning starting at 2am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 5 hours.

What does the work involve?
We're performing maintenance on some of our broadband network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Kind regards,

Customer Support

Webmail slowdowns (92189)- NEW

24/05/2016 @ 11:23

We're currently aware that some customers are experiencing problems when using our webmail service at webmail.plus.net.

This issue is causing slowdowns when accessing the site or using the webmail service.

We're investigating the issue and will provide updates as they become available.

Sorry for any inconvenience this may be causing.

Kind regards,

Customer Support

Planned Broadband Fault Checker Maintenance - 21st May 0.01 - 21st May 5.00pm

21/05/2016 @ 10:30

When's this work happening?
Until 5pm today.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately seven further hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No. Apologies for the late notice of this maintenance.

Kind regards,
Customer Support

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