Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates and useful links

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 51 Days 16 Hrs 49 Mins  
Internet Connectivity 95 Days 17 Hrs 31 Mins  
Email 0 Days 0 Hrs 0 Mins  
Web Space & FTP 253 Days 14 Hrs 9 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 124 Days 8 Hrs 34 Mins  
Portal 42 Days 17 Hrs 19 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 124 Days 14 Hrs 7 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Useful links

Announcements

Planned Network maintenance - Thurs 7th May 06:00 - 08:00

05/05/2015 @ 13:45

When's this work happening?
Thursday morning starting at 6am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 2 hours.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Planned BT Broadband Network Maintenance - Week commencing 4th May 2015

01/05/2015 @ 19:09

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

4th May
Battle, Portishead, Ashton in Makerfield, Lincoln, London Nine Elms, Preston Arkwright, Preston Arkwright, Slough, Slough, Wolverhampton, Gravesend, London Hammersmith, Manchester Failsworth, Newmarket

5th May
Ripley, Totnes, Wroughton, Glasgow Telephony House, Liverpool Lancaster House, London Faraday, Basingstoke, Bulwell, Seaford, Stafford Walton, Gloucester, London Southall

6th May
Aylesbury Bucks, Churchtown Unit A, Costessey, Duston, Pulborough Hirsham, Bristol Cabott, London Southbank, London Southbank, London Watford, Luton Metro, Southend, Southend, Manchester Ashton, Winsford Cheshire

7th May
Barnwood, Otley, Devonport, Farnworth, Fordhouses, Leigh-on-Sea, Mold, Oatlands Mount, Thirsk, Woodhouse, Edinburgh Donaldson, Milton Keynes


Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

Fault troubleshooter maintenance - Sun 3rd May 00.01 - 02.00

01/05/2015 @ 14:05

When's this work happening?
Early Sunday morning.

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 2 hours

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to some back-end systems for the majority of the maintenance window.


Regards

Chris Parr
Customer Relations

Planned BT Network Maintenance - Week commencing 27th April 2015

24/04/2015 @ 14:42

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

28th April
Hanslope, Sharnbrook, Muir of Ord, Aviemore, Silverstone, Blisworth, Long Buckby, Tom Law, Balmedie, Wick & Long Crendton, London Colindale.

29th April
Axminster, Belgravia, Birmingham, Bristol, Cardiff, Castle Donington, Castleton [Gwent], Catford, Cheltenham, Colombo, Cradley Heath, Dartmouth, Dawlish, Derby, Faraday, Glasgow, Gourock, Harborne, Knebworth, Llandudno, Manchester, Medway, Melton Mowbray, Milton Keynes, Mulbarton, Peterborough, Plymstock, Rhos on Sea, Slough, Stepney Green, Tiptree, Tulse Hill, Wolverhampton.

30th April
London Southbank, Nottingham Sheriff, Walsall Bridge, Ballygowan, Castledawson, Crossmaglen, Galgate, Hampton in Arden, Honingham, Hope, Machynlleth, Ninfield, Niton, Northiam, Pickmere, Portstewart, Stormont, Weeley.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Matty Cassell
Customer Relations

Planned Network maintenance - Thurs 30th April 10:00 - 14:00

24/04/2015 @ 12:10

When's this work happening?
Thursday morning starting at 10am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 4 hours.

What does the work involve?
We're performing maintenance on some of our gateway routers.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Kind Regards,

Kathryn Cashmore

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