Service Status

Check on the current status of our network

Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 0 Days 0 Hrs 0 Mins  
"Connect" Dial 0 Days 0 Hrs 0 Mins  
Broadband 18 Days 13 Hrs 8 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 270 Days 15 Hrs 53 Mins  
Web Space & FTP 117 Days 15 Hrs 49 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 87 Days 19 Hrs 6 Mins  
Portal 38 Days 8 Hrs 46 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 292 Days 15 Hrs 50 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Useful links

Announcements

Planned Network Maintenance Friday 19th December 10am-4pm

18/12/2014 @ 17:31

When's this work happening?
Tomorrow, 19th December.

What does it affect?
Our TR069 Platform (automated router setup)

How long will it take?
Around 6 hours.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. The changes taking place may lead to automated router setup and any changes to passwords not taking effect. We would advise customers to avoid doing either during the maintenance window.

Is there anything else I need to know?
If you're connecting your router to a broadband-enabled line for the first time you may need to enter your broadband username and password manually. Please refer to the set up guide that you will have received with your router.

Kind regards,

Adam Walker
Customer Relations

Planned Network Maintenance Fri 19th December 5am-7am

17/12/2014 @ 12:18

When's this work happening?
Friday morning, 19th December.

What does it affect?
Broadband connectivity.

How long will it take?
Expected to take around 2 hours.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers may be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind regards,

Chris Parr
Customer Relations

Planned Network Maintenance Thurs 18th December 10am-4pm

17/12/2014 @ 11:34

When's this work happening?
Tomorrow, 18th December.

What does it affect?
Broadband connectivity.

How long will it take?
Expected to take around 6 hours.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers may be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind regards,

Chris Parr
Customer Relations

Planned Network Maintenance Thurs 18th December 7am-8am

17/12/2014 @ 11:33

When's this work happening?
Tomorrow morning, 18th December.

What does it affect?
Broadband connectivity.

How long will it take?
Expected to take 1 hour.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers will be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind regards,

Chris Parr
Customer Relations

Planned Network Maintenance Wed 17th December 7am-8am

16/12/2014 @ 13:25

When's this work happening?
Tomorrow morning, 17th December.

What does it affect?
Broadband connectivity.

How long will it take?
Expected to take 1 hour.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers will be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind regards,

Chris Parr
Customer Relations

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