Live Updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update
0845 Dial 0 Days 0 Hrs 0 Mins  
"Connect" Dial 0 Days 0 Hrs 0 Mins  
Broadband 4 Days 7 Hrs 8 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 118 Days 2 Hrs 43 Mins  
Web Space & FTP 153 Days 3 Hrs 15 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 113 Days 0 Hrs 19 Mins  
Portal 8 Days 4 Hrs 24 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Broadband Phone 140 Days 2 Hrs 40 Mins  
Home Phone 292 Days 22 Hrs 27 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  

Useful links

Announcements

Planned Broadband Network Maintenance - Wednesday 23rd July 5.00am - 6.00am

22/07/2014 @ 14:53

When's this work happening?
Early tomorrow morning, 23rd July.

What does it affect?
Broadband connectivity.

How long will it take?
Up to one hour.

What does the work involve?
We're making some changes to parts of our broadband network.

Am I likely to notice the work?
Possibly. Some customers will be briefly disconnected from the Internet, any customers disconnected should reconnect automatically.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind Regards,

Chris Purvey
Customer Support

Planned Web Hosting (CGI) Maintenance - Thursday 24th July 2.00pm-4.00pm

22/07/2014 @ 10:48

When's this work happening?
Thursday afternoon, 24th July.

What does it affect?
Access to our old CGI servers and customers' old MySQL databases.

How long will it take?
A couple of hours.

What does the work involve?
Following the successful migration of our customers' data to a new hosting environment, we're decommissioning the old CGI FTP servers and MySQL databases.

Am I likely to notice the work?
No. The old servers have not been in use for several months now and FTP/SQL access was disabled some time ago.

Is there anything else I need to know?
Following this work we will no longer be able to recover data from the old CGI FTP servers. You can find more information about this in the announcement here - http://usertools.plus.net/status/archive/1406018944.htm

Best Regards,

Bob Pullen
Customer Support.

Notice to users of our CGI Web Hosting platform - Monday 21st July

22/07/2014 @ 09:49

This is an announcement about the recent migration of customers' webspace content from our legacy CGI web hosting platform to a new hosting environment managed via the Control Panel at hosting.plus.net

This notice does *not* apply to those using our 'Standard' Webspace/Homepages platform which is a completely separate service.

Information concerning the CGI migration can be found here -
http://community.plus.net/hosting-faqs/

The migration was completed back in March and we have allowed several months since then to give customers the opportunity to check that their sites are working and get in touch with us should they encounter problems.

The old servers are going to be removed/decommissioned towards the end of this week.

**If you have a website or content uploaded to our CGI platform, and you haven't done so already, then please check that everything is present and working in the new environment**

We will be unable to recover any data from the old CGI FTP servers after they have been decommissioned. Database content will be retained for a short while longer, however we will only be able to restore from this in exceptional circumstances and it too will be deleted before long.

If you have any questions or concerns about this announcement then please head over to our discussion forums where we'll be on hand to help -
https://community.plus.net/forum/index.php/board,6.0.html

Best regards,

Bob Pullen
Customer Support.

Planned BT Network Maintenance - Week commencing 21st July 2014

21/07/2014 @ 16:10

When's this work happening?
Early hours most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

22nd July
Newcastle upon Tyne, Sheffield, Derby, Reading, Stoke and Leeds

23rd July
Aberconwy, Poole, Sheffield, Manchester, Derby and Birmingham

24th July
Rhyl, Chesterfield, Southampton, Trowbridge and London Leytonstone

25th July
Hatfield Woodhouse

28th July
Manchester, London Faraday, London Colindale, Southampton and Wolverhampton

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Chris Purvey
Customer Support

Planned Website and Internal Systems Maintenance - Mon 21st July 11.00pm - Tue 22nd July 6.00am

21/07/2014 @ 16:09

When is this work happening?
Overnight tonight into tomorrow morning, Tuesday 22nd July.

What does it affect?
Access to our website and internal systems.

How long will it take?
About seven hours.

What does the work involve?
We're rolling a number of system updates.

Am I likely to notice the work?
You may do, yes. Our website will be unavailable between 11:00pm tonight through to 6:00am tomorrow morning (Tuesday 22nd) and holding pages will be in place. Our customer support centre will have limited access to customers' account details during this time.

Is there anything else I need to know?
No.

Kind regards,

Chris Purvey
Customer Support

  Archive >