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MBORC Declaration - UPDATE

21/09/2016 @ 16:32

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather last week, including extensive lightning strikes and heavy rain, commencing on Friday 16 September 2016. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels. Openreach declared MBORC for repair activities in five areas, with effect from 23:59 19 September 2016.

Openreach is now declaring MBORC for repair activities in two further areas, with effect from 23:59 21 September 2016:

St Albans
Broadlands

MBORC remains in place in the following areas:

Northumberland and Wearside
Thames North
Thames South
Southampton
Bournemouth*
*second event - MBORC declared 16 September 2016.

We're taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather"

Kind Regards

Customer Support

MBORC Declaration - UPDATE

19/09/2016 @ 17:07

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather last week, including extensive lightning strikes and heavy rain, commencing on Friday 16 September 2016. This has caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach is therefore declaring MBORC for repair activities the following areas, with effect from 23:59 19 September 2016:

Northumberland and Wearside
Thames North
Thames South
Southampton
Bournemouth*
*second event - MBORC declared 16 September 2016.

We're taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

MBORC Declaration - New

16/09/2016 @ 16:59

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK have experienced severe weather this week, including extensive lightning strikes and heavy rain, commencing on Tuesday 13 September 2016. This has caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach is therefore declaring MBORC for repair activities the following areas, with effect from 23:59 16 September 2016:

North Manchester
South Manchester
Stoke & Chester
Birmingham & Black Country
Bournemouth
Truro

We're taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in these areas and in a number of other areas affected by the recent severe weather, including Southampton, Thames South, Thames North, Oxfordshire and Colchester & Ipswich.

We'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards
Customer Support

Connection Problems - RESOLVED

12/09/2016 @ 09:49

This is an update to the earlier posts regarding customers experiencing problems getting online, packet loss or slower than expected speeds on Friday.

The issue causing this has now been resolved and having monitored this over the weekend we're seeing normal levels of usage again.

Apologies for any inconvenience this may have caused.



Kind Regards,

Customer Support

Connection Problems - UPDATE

10/09/2016 @ 13:25

This is an update to the earlier posts regarding some customers experiencing packet loss and slow speeds.

Our engineers continued to work through the night on resolving the underlying cause of the problem, and we believe that the issue may be resolved for the majority of customers however we are aware that some are still experiencing issues.

We are still continuing to monitor the service, as such we will leave this status open over the weekend.

Sorry for any inconvenience this may have caused.

Kind Regards,

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