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Increase in 21CN Broadband Capacity - Monday 29th April

29/04/2013 @ 11:25

We will shortly be increasing the capacity of our WBC(21CN) broadband host links by a further 3.22Gbps. It's these host links that we use to deliver bandwidth to the majority of customers on our 21CN and Fibre services.

We're activating this extra capacity in line with the current budget, customers' usage habits and our projected growth in customer numbers.

Kind regards,

Adam Walker
Customer Support

Increase in 20CN Broadband Capacity - Monday 29th April

29/04/2013 @ 11:24

We will shortly be increasing the capacity of our IPSC(20CN) broadband host links by a further 260Mbps. It's these host links that we use to deliver bandwidth to customers provisioned on an 'Up to 8Mbps' 20CN product.

We're activating this extra capacity in line with the current budget, customers' usage habits and our projected growth in customer numbers.

Kind regards,

Adam Walker
Customer Support

Data Transfer (74994) - RESOLVED

16/04/2013 @ 10:03

This is an update to yesterday's post about the routing problems across our network that was resulting in data transfer issues for our customers.

The problem was resolved yesterday evening and we've seen no recurrence or widespread reports of problems since then.

Apologies once again for the inconvenience.

Kind regards,

Chris Purvey
Customer Support.

Data transfer issues (ID 74994) - UPDATE

15/04/2013 @ 22:15

This is an update to the earlier posts regarding routing problems across our network.

We've now resolved the problem that was resulting in data transfer issues for our customers.

Although the underlying issue is now resolved, it may take a short while for all customers to be able to use their connections as normal.

If you're unable to get to any websites at all, please try logging in to your router and disconnecting/reconnecting.

We'll leave this status open tonight and will close it off tomorrow assuming there are no further issues.

Sorry for the inconvenience the issues today have caused.

Kind Regards,

Chris Purvey
Customer Support

Data transfer issues (ID 74994) - NEW

15/04/2013 @ 18:44

We have received a number of reports from customers experiencing data transfer problems.

Customers connected via the gateway known as ptn-ag01 may be experiencing problems browsing the web and accessing other Internet services.

If you suspect you are affected by this problem then please try disconnecting/reconnecting which should connect you to a working gateway.

Our engineers are investigating and we'll provide another update as soon as more information becomes available.

Sorry for the inconvenience.

Kind Regards,

Chris Purvey
Customer Support.

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