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Third party connection issues - RESOLVED

15/12/2016 @ 14:41

This is an update to the recent posts regarding third party connection issues.

We have been informed that Microsoft have fixed an issue that was causing some Windows 8 & 10 users issues accessing the Internet. You may need to restart your PC to get this update, the advice given is to restart by selecting the Start button from the taskbar, click the Power button and choose Restart, rather than selecting shut down or turning the device off using the power button.

For more information please visit Microsoft’s support pages at https://aka.ms/netcom.


Kind Regards,

Customer Support

Third party connection issues - UPDATE

13/12/2016 @ 18:27

This is an update to the recent posts regarding third party connection issues.

We have been informed that Microsoft have fixed an issue that was causing some Windows 8 & 10 users issues accessing the Internet. You may need to restart your PC to get this update, the advice given is to restart by selecting the Start button from the taskbar, click the Power button and choose Restart, rather than selecting shut down or turning the device off using the power button.

For more information please visit Microsoft’s support pages at https://aka.ms/netcom.


Kind Regards,

Customer Support

Third party connection issues - UPDATE

09/12/2016 @ 16:56

This is an update to the recent posts regarding Third party connection issues.

We have been informed that Microsoft are investigating an issue, this is causing some customers using Windows 8 & 10 to experience difficulty connecting to the Internet. The advice given is to restart by selecting the Start button from the taskbar, click the Power button and choose Restart, rather than selecting shut down or turning the device off using the power button.

For more information please visit Microsoft’s support pages at https://aka.ms/netcom.

Kind Regards

Customer Support

Third party connection issues - UPDATE

09/12/2016 @ 11:02

This is an update to the recent posts regarding Third party connection issues.

We have been informed that Microsoft are investigating an issue, this is causing some customers using Windows 8 & 10 to experience difficulty connecting to the Internet. We have been advised that rebooting your PC should fix the issue. For more information please visit Microsoft’s support pages at https://aka.ms/netcom.

Kind Regards

Customer Support

Third party connection issues

08/12/2016 @ 14:16

We are aware of a third party issue, which is causing some customer to experience no web pages. To fix this issue, please follow the instructions at the link below;

https://community.plus.net/t5/Broadband/Windows-8-10-Issues/m-p/1393553#M310976

Kind Regards

Customer Support

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