| Date and Time |
Notice |
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20/11/2009 @ 14:30
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Adverse Weather Conditions (SER018/09) - NEW
Due to severe weather in parts of the UK, we have received notice that Openreach are declaring an MBORC (Matters Beyond Our Reasonable Control) across some areas of the UK.
This declaration is effective from Tuesday 17th November and may apply to faults on both broadband and talk services caused by the severe weather in the following areas:
Cumbria:
Cleator Moor
Harrington
Workington
If you are in one of the affected areas, please bear in mind that your fault resolution may be delayed due to this notice.
We will provide an update as we receive more information on this.
Kind Regards,
Matt Taylor
Customer Support
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18/11/2009 @ 15:46
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Adverse Weather Conditions (289234) - NEW
Due to severe weather in parts of the UK, we have received notice that Openreach are declaring an MBORC (Matters Beyond Our Reasonable Control) across some areas of the UK.
This declaration is effective from Tuesday 17th November and may apply to faults caused by the severe weather in the following areas:
Wales and West
SALISBURY
BOURNEMOUTH
TAUNTON
EXETER
PLYMOUTH
TRURO
NORTH WALES
WEST WALES
South East
CANTERBURY
TUNBRIDGE WELLS
BRIGHTON
PORTSMOUTH
ISLE OF WIGHT
CHELMSFORD
If you are in one of the affected areas, please bear in mind that your fault resolution may be delayed due to this notice.
We will provide an update as we receive more information on this.
Kind Regards,
Chris Parr
Customer Support
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16/11/2009 @ 21:56
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Data Transfer and Web Browsing problems (59297) - UPDATE
This is an update to the posts we made earlier today about problems with data transfer on the gateway known as pcl-ag03.
Our engineers have re-routed a third of the traffic destined for pcl-ag03 to a different gateway (pcl-ag04). Earlier this afternoon the software on the problematic gateway was also downgraded to a previous version (the same as that running on some of the other gateways on the network). Since carrying out this work, we have been moitoring traffic flows and now believe the problem to be resolved.
Please accept our apologies for any disruption to your service this problem may have caused.
Kind Regards,
Bob Pullen
Customer Support
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16/11/2009 @ 15:06
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Data Transfer and Web Browsing problems (59297) - UPDATE
This is an update to the post we made earlier today about problems with data transfer on the gateway known as pcl-ag03.
Some customers connected to this gateway may be unable to browse web pages or access any other Internet resources.
We made a configuration change earlier this afternoon so that no new sessions are being established on the problematic gateway. This prevents the problem from affecting any more customers.
At the advise of our vendor we will shortly be undertaking some engineering works. Details about this work will be posted in a separate announcement.
We will provide another update once the maintenance is complete.
Sorry about the continued inconvenience.
Kind Regards,
Bob Pullen
Customer Support
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16/11/2009 @ 09:15
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Data Transfer and Web Browsing problems (59297) - NEW
Our network engineers are currently investigating a suspected problem with data transfer on the gateway known as pcl-ag03.
Some customers connected to this gateway may be unable to browse web pages or access any other Internet resources. If you are affected by the problem then we recommend that you reboot your modem or router to get onto a different gateway.
Sorry about the inconvenience, we will provide another update as soon as further information becomes available.
Kind Regards,
Bob Pullen
Customer Support
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