| Date and Time |
Notice |
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30/10/2009 @ 11:13
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Wireless Security
Following on from the BBC’s Watchdog report last night about Wifi security, we've been receiving a number of calls from concerned customers worried that their wireless router is not secure.
Here’s some basic advice and we’ll show you where to get some guidance on how to protect your wireless network.
We take your security seriously and, provided you take simple steps to make sure protection is enabled, you shouldn't be overly anxious about your home network.
Wifi-networks are protected using a passkey system, generally using WPA or the even more secure WPA2-PSK system. The Thomson gateway 585v7 we supply is configured to use WPA security by default. This will work with most Wifi devices and if you’ve got one of these your network should be protected.
If you want to make sure your home Wifi network is secure then we have a guide on securing your wireless on our support pages.
http://www.plus.net/support/broadband/wireless_broadband/secure_home_network.shtml
Don’t forget though. If you do change your SSID or your passkey, remember to make the same changes on your Wifi-enabled computer or laptop too, otherwise you won’t connect to your home network.
Public Hotspots
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Last night’s watchdog report focused on Wifi hotspots. You’ll find these at airports, cafe etc and are designed for anyone to be able to connect to them, often free-of-charge. This is very different to your home network where you can restrict who has access to it by choosing to use WPA or WPA2 security and setting the passkey.
If you do use Wifi hotspots when you take your laptop out and about, make sure that the security software on your computer is up to date and you have an anti-virus and firewall installed.
If you have any important emails which contain confidential information, try and avoid sending these from unsecure public Wifi hotspots as this increase the risk of the contents being intercepted and read by hackers.
Remember:
When you're not using the wireless signal on the router you should turn this off.
If you've got any questions about wireless security please pop over to our discussion forums:
http://community.plus.net/forums/
Kind Regards,
Chris Parr
Customer Support
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03/07/2009 @ 20:34
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Customer Support Availability (57273) - RESOLVED
This is an update to the announcement we made earlier about the problems we've been having with our internal phone systems.
We're pleased to report that everything is up and running again now. The problem was the result of a major service outage in the Sheffield area that affected one of our telephony suppliers.
Sorry if this caused you any problems.
Kind Regards,
Bob Pullen
Customer Support
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03/07/2009 @ 18:25
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Customer Support Availability (57273) - NEW
We are aware of an issue whereby customers are experiencing difficulty calling our support numbers.
Calls to our support may be resulting in a dial tone, or may just be cut off all together. We're investigating this now and will provide further updates as they become available.
Please accept our sincerest apologies for any inconvenience this is causing.
For reference the ticketing system is working as normal and support tickets are unaffected.
Kind Regards,
Jake Sutherland
Customer Support
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29/06/2009 @ 16:43
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Customer Support Availability (57147) - RESOLVED
This is an update to the previous post advising of intermittent problems with our 0845 support number.
We've received an update from our suppliers that the service outage has now been cleared. You should now be able to contact our support centre as normal.
Sorry about any inconvenience this caused.
Kind Regards,
Chris Parr
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29/06/2009 @ 13:19
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Customer Support Availability (57147) - NEW
We are aware that a number of customers have had difficulty calling our 0845 support number.
Calls to this number may be resulting in a dial tone, or may just be cut off all together. This is due to a service outage at our suppliers.
We'll provide further updates at they are available.
Kind Regards,
Chris Parr
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