Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 135 Days 5 Hrs 15 Mins  
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 276 Days 6 Hrs 31 Mins 19/05/2017 @ 17:00
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 0 Days 0 Hrs 0 Mins  
Services 261 Days 3 Hrs 26 Mins  
Portal 366 Days 2 Hrs 11 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 0 Days 0 Hrs 0 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Broadband Fault checker maintenance 22nd July 22:00 23rd July 08:00

21/07/2017 @ 17:35

When's this work happening?
Tomorrow, from 10pm onwards.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 10 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Broadband Fault checker maintenance 22nd July 00:01 17:00

21/07/2017 @ 17:34

When's this work happening?
Tomorrow, from Midnight onwards.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 17 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Website Maintenance - 19th-20th July 10:30pm-6:00am

19/07/2017 @ 15:39

When's this work happening?
Tonight, 19th July in to tomorrow morning.

What does it affect?
Access to our website.

How long will it take?
Approximately 7 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Planned Website Maintenance - 18th June 00.00 06:00

15/07/2017 @ 16:41

When's this work happening?
Tuesday the 18th of July at 00:00 until 06:00.

What does it affect?
Access to our website.

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window

and holding pages will be in place.

Is there anything else I need to know?
No.


Kind regards,
Customer Support

Broadband Fault checker maintenance 15th July 22:00 16th July 04:00

15/07/2017 @ 16:37

When's this work happening?
From 22:00 on the 15th of July until 04:00 on the 16th of July.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

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