Service Status

Check on the current status of our network

Broadband

Show Issues Planned Maintenance

No known issues

Phone

Show Issues Planned Maintenance

No known issues

Email

Show Issues Planned Maintenance

No known issues

TV

Show Issues Planned Maintenance

No known issues

However, problems with your broadband may also affect your TV service - please check the Broadband section for any known problems in your area

All live updates

The following highlights the current status of all parts of our network, and is refreshed every 10 minutes.

Status Service Status Duration Maintenance Next update Testing
Broadband 2 Days 2 Hrs 13 Mins 15/12/2016 @ 17:00
Internet Connectivity 0 Days 0 Hrs 0 Mins  
Email 52 Days 4 Hrs 11 Mins 14/12/2016 @ 14:00
Web Space & FTP 0 Days 0 Hrs 0 Mins  
USENET 269 Days 2 Hrs 36 Mins  
Services 37 Days 1 Hrs 6 Mins  
Portal 141 Days 23 Hrs 51 Mins  
Other 0 Days 0 Hrs 0 Mins  
CGI Services 0 Days 0 Hrs 0 Mins  
Home Phone 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL/20CN) 0 Days 0 Hrs 0 Mins  
Network Capacity (ADSL2+/21CN) 0 Days 0 Hrs 0 Mins  
TV 187 Days 4 Hrs 49 Mins  

Service status line

If you don't have Internet access, you can hear the latest Service Status updates by calling 0800 917 6714.

Announcements

Third party connection issues - UPDATE

09/12/2016 @ 16:56

This is an update to the recent posts regarding Third party connection issues.

We have been informed that Microsoft are investigating an issue, this is causing some customers using Windows 8 & 10 to experience difficulty connecting to the Internet. The advice given is to restart by selecting the Start button from the taskbar, click the Power button and choose Restart, rather than selecting shut down or turning the device off using the power button.

For more information please visit Microsoft’s support pages at https://aka.ms/netcom.

Kind Regards

Customer Support

Planned BT Network Maintenance - Week commencing 12th December 2016.

09/12/2016 @ 16:15

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

Although there are no large outages this week, there are a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect

Kind Regards

Customer Support

Planned Network Maintenance - Thursday 15th December 01:00 - 06:00

09/12/2016 @ 16:11

When is this work happening?
Thursday morning the 15th of December.

What does it affect?
Broadband connectivity.

How long will it take?
Around five hours.

What does the work involve?
We're performing some maintenance on our broadband network.

Am I likely to notice the work?
Possibly. As part of this maintenance some customers will be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.


Kind regards,

Customer Support

Planned Website Maintenance - Wednesday 14th December 22:30 - 23:30

09/12/2016 @ 16:08

When's this work happening?
Wednesday the 14th of December between 22:30 and 23:30

What does it affect?
Access to our website.

How long will it take?
Approximately one hour.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

Fault troubleshooter maintenance - 10th Dec 22:00 - 11th Dec 06:00

09/12/2016 @ 16:05

When's this work happening?
From 10pm the 10th of December until 6am on the 11th of December.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately eight hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support

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