Retail and hospitality
Whether you're providing customers with great new products, a fresh look or fantastic food, their experience in your premises is everything. You'll need to be online to take electronic payments, show off your services on social media, stream music and keep your website updated and on the money.
We'd recommend: Unlimited Business Broadband with our UK Anytime call plan and voicemail.
Unlimited Business Broadband gives you all the internet your business will need for its everyday activities. You'll be able to take card payments, play music and stay active on social media.
Mechanics, hairdressers and other services
Customer care is your everyday, and when it comes to your broadband you need a service that won't let you (or them) down.
From taking payments through to ordering parts, booking appointments, marketing and more, the things you do online are essential to the running of your business. While you might not spend a big part of your day using a screen, the time you do spend needs to be spent well.
We'd recommend: Unlimited Business Fibre and UK Anytime call plan with Call Divert and Voicemail extra.
With fibre, you won't waste any time online waiting for things to load. So you can get on with work while your internet takes care of itself. When you've only got time for a few taps, Business Fibre will ensure those taps deliver every time.
IT and technology
When technology is your 9-5, it makes sense that you have broadband capable of backing it up. Your customers depend on you being able to help with their tech problems, so you can't be suffering from any of your own. You need to respond to problems quickly, deliver effective, efficient service, and showcase your wares in a seamless way.
We'd recommend: Unlimited Business Fibre and Enhanced Care.
Fibre will give your customers the kind of seamless experience they'll expect from an expert in technology. You'll see less buffering and delays, and they'll leave having seen you working at your best. Fibre won't let your skills be hampered by your tools. If anything, it will enhance them.
Other businesses
Whatever your business does, we've got the broadband to help it thrive. Discover our different packages or, if you'd like to talk them through, just give us a call on 0800 432 0080.
Here's the legal bit
You can see our full business terms and conditions here. Unless otherwise stated, all prices exclude VAT at 20%.
Line rental is included in all our broadband packages. Standard line rental prices are £12.50 a month on 12 month contracts and £10.50 a month on 24 month contracts (line only, no calls included). The standard line rental price, or where applicable the discounted line rental price, is included in the package price.
Unlimited Business Fibre Broadband (12 and 24 month contracts)
For new Plusnet Business customers that sign up for 12 or 24 months (as appropriate). Line rental is included in the price (line only, no calls included). Price for 12 month contracts from month 13 currently £47.50 a month or for 24 month contracts from month 25 currently £43.50 a month (incl. line rental). Compatible line required otherwise a £50.00 installation charge may apply to 12 month contracts (excluding any external construction charges). We'll include a wireless router worth £99.99 including VAT (£4.99 P&P applies). If you choose to end your service within the minimum period, you will have to pay an early termination charge.
If you live outside of a low cost area the price you will pay will be £6.00 a month more than the price(s) shown.
The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
Unlimited Broadband (12 and 24 month contracts)
For new Plusnet Business customers that sign up for 12 or 24 months (as appropriate). Line rental is included in the price (line only, no calls included). Price for 12 month contracts from month 13 currently £27.50 a month or for 24 month contracts from month 25 currently £23.50 a month (incl. line rental). Compatible line required otherwise a £50.00 installation charge may apply (excluding any external construction charges). We'll include a wireless router worth £40.00 inc VAT (£4.99 P&P applies). If you choose to end your service within the minimum period, you will have to pay an early termination charge.
If you live outside of a low cost area the price you will pay will be £5.00 a month more than the price(s) shown.
The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.
Existing customers
Please see our charges schedule, log into your account in the Member Centre or call us on 0800 023 2221 to discuss your contract.
Fixed price contracts
For our broadband and line rental contracts, the fixed price applies to the broadband and line rental monthly price only (excludes other services such as call plans, call charges and add-ons).
If you choose to move premises during the minimum term of your fixed price contract, and you move from a low cost area to a non-low cost area, or a non-low cost area to a low cost area, you will be subject to the new price once your move is completed. Standard premises move terms also apply. For more details see our Moving Office FAQs.
As part of our fixed price contracts, you will also receive an end of contract reminder and be offered an account review. For more details on fixed price contracts see our Fixed Price Contracts FAQs.
Speeds
Φ Broadband speed is described as 'up to' because your actual speeds will vary. We'll give you the best download speed available on your line up to 18Mb. Your actual speed will be dependent on your location, phone line, wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.
† Fibre broadband speed is described as 'up to' because your actual speeds will vary. We'll give you the best download speed available on your line up to 76Mb and upload speed up to 19Mb. Your actual speed will be dependent on your location, phone line, wiring, Wi-Fi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.
Service Levels
For details of the provisioning and in-life fault service levels provided with our broadband and fibre broadband service see Business Broadband and Fibre Broadband service levels.
For details of the provisioning and in-life fault service levels provided with our line rental service see Business Phone service levels.
Broadband Extras
Plusnet SafeGuard
Included with all of our broadband packages, Plusnet SafeGuard is an online tool which allows you to filter inappropriate web content for your business. More about Plusnet SafeGuard.
Enhanced Care
Provides a one hour response time with a 24 hour resolution for broadband faults. Terms apply, further information about Enhanced Care can be found here. Subject to an additional monthly charge. Please see our charges schedule for details.
UK Anytime
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable).
UK, Mobile and International 500
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable).
500 minutes: Means 500 inclusive minutes for calls of up to an hour to UK mobiles, 070 personal numbering services, USA mobiles and landlines in our top 20 international destinations. Calls must be started and finished within these times to be inclusive (non-chargeable). For more information see our Business Call Tariff guide.
UK, Mobile and International 1000
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable).
1000 minutes: Means 1000 inclusive minutes for calls of up to an hour to UK mobiles, 070 personal numbering services, USA mobiles and landlines in our top 20 international destinations. Calls must be started and finished within these times to be inclusive (non-chargeable). For more information see our Business Call Tariff guide.
Other call information
Service calls outside of your inclusive minutes: The charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 7.98p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/business/ukcalling/.
Calls to Plusnet Support and other Plusnet line rental customers are included in all line rental packages. Calls to other Plusnet phone customers are included for the first hour. Hang up and re-dial before 60 minutes and you won't be charged.
For more information on our charges, see our charges schedule.
For more information on call plans, see our Business Call Tariff guide.
Phone Line Extras
Voicemail
1571 Voicemail: Included as standard, our answer phone-style feature takes messages when you can't get to the phone.
Voicemail Extra: This advanced voicemail service lets you record your own greeting, store up to 30 messages and listen to them when you're not at home. Voicemail Extra costs £3 a month. More about Voicemail Extra.
Caller Display
See the number of the person who is calling you (you'll need a phone that supports this service). Subject to availability. More about Caller Display.
Plusnet Call Protect
Included in all line rental packages, this blocks nuisance calls on your landline and sends them straight into your junk voicemail. Subject to availability. More about Plusnet Call Protect.
Call Divert
Direct your incoming calls to any UK landline, mobile and even most overseas destinations. Costs £2.50 a month (plus the cost of the onward call if chargeable). More about Call Divert.
Anonymous Call Reject
Block calls from anyone who withholds their number. Costs £4.00 a month. More about Anonymous Call Reject.
Our specialist, UK-based support is available 24/7 on 0800 028 0282
Sales: 0800 023 2221
9am - 5.30pm
Monday - Friday