Our standard prices and call charges are set out in our price and tariff guides. If you're a business customer, you'll find our standard prices and call charges in our charges schedule and tariff guides.
As our customer, you've agreed to pay for your selected service(s) as outlined within the relevant terms and conditions, including all charges for the equipment and services we supply to you. This includes any additional charges detailed within the relevant terms and conditions, price guide (or our charges schedule if you're a business customer) or tariff guide.
If you or we find a mistake on your bill, you'll be credited accordingly. But if we've no reasonable grounds to believe a call didn't originate from your home phone or mobile, or that the price of that call is incorrect, you'll be liable for the call(s) at the applicable rate at that time.
It's important you check our call tariff rates before making any calls using our home phone or mobile service as you're liable for the cost of any calls originating from your home phone or mobile.
When you register for a service with us you're able to view any charges for which you're liable to pay by logging into the or Plusnet Mobile account. We'll notify you by email before your scheduled billing date of any charges to be applied.
We expect all our customers to adhere to the payment terms within the relevant terms and conditions and pay their bills promptly. If you fail to make payment of the charges you owe to us when they are due, exceed any agreed credit threshold with us or fail to make payment by the due date we may at our discretion restrict or cancel your service, in part or in full until payment has been received. More information can be found in our failed payments policy.
If we cancel the services provided to you because you haven't made payment within the terms and conditions and you later decide to resume the service, you might be liable to pay a re-activation and administration charge.
If you're going away for a long time and you might miss a payment, please tell us. This is so we can avoid restricting your service and save you a reconnection fee. For further information, please take a look at our billing guide.