Legal
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Terms and conditions
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Terms and conditions for Plusnet residential services
Terms and conditions for all the services we provide to residential customers.
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Terms and conditions for Plusnet Mobile services
Terms and conditions for our mobile phone services.
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Terms and conditions for Plusnet Business services
Terms and conditions for all the services we provide to business customers.
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Plusnet Business service schedules
The part of your agreement that covers the services we provide, including broadband, phone, hosting and Plusnet SafeGuard.
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Terms and conditions of the My Referrals scheme
Find out how the My Referrals scheme works.
Price guides
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Plusnet price guide for residential products
Find out about our prices for residential customers.
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Plusnet Business charges schedule
Find out about our prices for business customers.
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Plusnet residential call tariff guide
Find out the cost of calls for residential customers.
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Plusnet Business call tariff guide
Find out the cost of calls for business customers.
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Plusnet Mobile price guide
Find out our charges for our mobile customers.
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Our guide to CPI price increases for residential customers
Find out about CPI price increases.
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Our guide to CPI plus 3.9% price increases for residential customers
Find out about CPI plus 3.9% price increases.
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Our guide to CPI price increases for Plusnet Mobile customers
Find out about CPI price increases.
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Our guide to CPI plus 3.9% price increases for Plusnet Mobile customers
Find out about our CPI plus 3.9% price increases.
Acceptable Use Policy
Privacy
Codes of practice
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Plusnet Code of Practice
All about Plusnet and the services we provide.
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Plusnet Complaints Code of Practice
How to raise a complaint and what to expect when you do this.
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Ofcom Voluntary Speed Code of Practice
Find out about what the Ofcom Speed Code of Practice means for you.
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General Condition C7
This regulates how communications providers switch landline and/or broadband services.
Accessibility
Useful information about your contract
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About changing your Plusnet broadband, home phone or other services
Find out how to change your products and services.
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About your contract length
Everything you need to know about the length of our agreements.
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Broadband, home phone and TV cancellation policy
Information about cancelling your Plusnet broadband, home phone or TV.
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Plusnet Mobile cancellation policy
Information about cancelling your Plusnet Mobile service.
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About failed payments
How payments are taken and what happens in the event of a payment failure.
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Our mobile phone exchange policy
If you’ve got a plan with us that comes with a mobile phone or another device, here’s how to exchange it if it becomes faulty.
Other things we'd like you to know
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Pornography / Age Verification Blocking
The Digital Economy Act 2017 introduced a process for the BBFC (British Board of Film Classification) to take steps to prevent access to certain websites. These are sites that include extreme/illegal pornography or do not have sufficient age verification on sites that contain pornography. If we receive a court order, Plusnet will block customers from accessing the relevant website via both our fixed line broadband and our Mobile services.
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UEFA football blocking
Information about the blocking of illegal streaming of live UEFA football matches.
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Premier League football blocking
Information about the blocking of illegal streaming of Premier League football.
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Modern Slavery Act Statement
At Plusnet we aim for the highest standards of integrity, transparency and fairness in all we do - whether we’re dealing with customers, our employees or our suppliers.
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Internet Watch Foundation
All about the IWF.
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Key Fact Indicators for broadband traffic prioritisation
All about the Key Facts Indicator tables and how these apply to your broadband service.
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Plusnet and the WEEE legislation
A guide to the regulations for disposing of Waste Electrical and Electronic Equipment.
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A summary of General Condition C8
These are the Ofcom rules we follow to make sure we sell our mobile services fairly and honestly.
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Get it Right from a Genuine Site
All you need to know about sharing content online.
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Gender Pay Gap Report
Information about Plusnet's gender pay gap.
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Matchroom Boxing court order
Information about the blocking of illegal streaming of Matchroom Boxing events.
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Queensberry boxing court order
Information about the blocking of illegal streaming of Queensberry boxing events.
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Ofcom broadband Universal Service Obligation (USO)
Information about the Universal Service Obligation (USO) which gives home and business customers across the UK the right to request affordable broadband connection speeds.
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