Legal
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Terms and conditions
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Terms and conditions for Plusnet residential services
Terms and Conditions for all the services we provide to residential customers.
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Terms and conditions for Plusnet Business services
Terms and Conditions for all the services we provide to business customers.
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Plusnet Business service schedules
The part of your agreement that covers the services we provide, including broadband, phone, hosting and Plusnet SafeGuard.
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Terms and Conditions of the My Referrals scheme
Find out how the My Referrals scheme works.
Price guides
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Plusnet price guide for residential products
Find out about our prices for residential customers.
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Plusnet Business charges schedule
Find out about our prices for business customers.
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Plusnet residential call tariff guide
Find out the cost of calls for residential customers.
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Plusnet Business call tariff guide
Find out the cost of calls for business customers.
Acceptable Use Policy
Privacy
Codes of practice
Accessibility
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Accessibility
How we make sure our website is accessible for all our customers.
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Services for customers with disabilities
All about alternative bill management, priority fault repair, Next Generation Text and emergency SMS.
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Accessibility features for YouView TV from Plusnet
YouView TV from Plusnet has loads of features to help customers with a disability or impairment get the most out of their TV.
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What to look for when buying a home phone
For help with choosing a new home phone should you have a disability or impairment.
Other handy documents
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About Failed Payments
How payments are taken and what happens in the event of a payment failure.
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About your Plusnet phone credit limit and how to top it up
Everything you need to know about credit limits and top-ups on Plusnet phone packages.
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Paying your bill
All you need to know about paying for your Plusnet services.
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About changing your Plusnet broadband, phone or other services
Find out how to change your products and services.
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About your contract length
Everything you need to know about the length of our agreements.
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Cancellation policy
Information about cancelling your service.
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Moving home or office
All you need to know about moving your Plusnet services to your new place.
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Internet Watch Foundation
All about the IWF.
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Key Fact Indicators for broadband traffic prioritisation
All about the Key Facts Indicator tables and how these apply to your broadband service.
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Plusnet and the WEEE legislation
A guide to the regulations for disposing of Waste Electrical and Electronic Equipment.
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Service abuse
How to report abuse such as spam, hacking, copyright abuse and security issues.
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Modern Slavery Act Statement
At Plusnet we aim for the highest standards of integrity, transparency and fairness in all we do - whether we’re dealing with customers, our employees or our suppliers.