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Terms and conditions
Terms and conditions for Plusnet residential services
Terms and Conditions for all the services we provide to residential customers.
Terms and conditions for Plusnet Business services
Terms and Conditions for all the services we provide to business customers.
Plusnet Business service schedules
The part of your agreement that covers the services we provide, including broadband, phone, hosting and Plusnet SafeGuard.
Terms and Conditions of the My Referrals scheme
Find out how the My Referrals scheme works.
Plusnet price guide for residential products
Find out about our prices for residential customers.
Plusnet Business charges schedule
Find out about our prices for business customers.
Plusnet residential call tariff guide
Find out the cost of calls for residential customers.
Plusnet Business call tariff guide
Find out the cost of calls for business customers.
Acceptable Use Policy
Codes of practice
How we make sure our website is accessible for all our customers.
Services for customers with disabilities
All about alternative bill management, priority fault repair, Next Generation Text and emergency SMS.
Accessibility features for YouView TV from Plusnet
YouView TV from Plusnet has loads of features to help customers with a disability or impairment get the most out of their TV.
What to look for when buying a home phone
For help with choosing a new home phone should you have a disability or impairment.
Other handy documents
About Failed Payments
How payments are taken and what happens in the event of a payment failure.
About your Plusnet phone credit limit and how to top it up
Everything you need to know about credit limits and top-ups on Plusnet phone packages.
Paying your bill
All you need to know about paying for your Plusnet services.
About changing your Plusnet broadband, phone or other services
Find out how to change your products and services.
About your contract length
Everything you need to know about the length of our agreements.
Information about cancelling your service.
Moving home or office
All you need to know about moving your Plusnet services to your new place.
Internet Watch Foundation
All about the IWF.
Key Fact Indicators for broadband traffic prioritisation
All about the Key Facts Indicator tables and how these apply to your broadband service.
Plusnet and the WEEE legislation
A guide to the regulations for disposing of Waste Electrical and Electronic Equipment.
How to report abuse such as spam, hacking, copyright abuse and security issues.
Modern Slavery Act Statement
At Plusnet we aim for the highest standards of integrity, transparency and fairness in all we do - whether we’re dealing with customers, our employees or our suppliers.