Accessibility

At Plusnet we're committed to providing the best customer service to all our customers, including those with disabilities. We want to make it as easy as possible for our customers to get the most out of the services we provide. This page provides lots of useful information about the services and advice available to customers with a disability or impairment.

Support for customers with disabilities

We offer a range of services and support to help you with your Plusnet service, including giving you access to your bill in large print, braille or audio format, offering advice on choosing a suitable phone, or providing tips for using YouView TV from Plusnet.

Find out more about support for customers with disabilities.

Browsing the web

Did you know you can increase the text size of any website, or even get your computer to read pages aloud to you? How you do this depends on what internet browser you're using.

To learn more about the accessibility features that are available on most modern computers, we recommend you visit the AbilityNet website, which is an independent website created to help people with disabilities use digital technology at work, at home or in education.

Our website

We work hard to make sure our website's clear, simple to navigate and easy for everyone to use.

Our Help & Support pages have been designed so they look great on mobiles and tablets, as well as laptops and computers. We're pleased to say the Help & Support area meets the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines v1.0 and we're currently working to bring the whole of the website up to the v2.0 standard.