Skip to main content

Your basket

Monthly payment

  • every month for months, then
  • months contract
  • no annual contract

Monthly payment total


One-off payment

One-off payment total


Included with your package


Monthly payment

    One-off payments

    Reward Card included
    to say thanks for signing up
    Amazon gift card
    Amazon gift card to say thanks for signing up
    cashback icon
    Cashback to say thanks for signing up
    Today's payment
    Today's payment

    Report a problem

    We’re sorry you’re having a spot of bother with your Plusnet service. Don’t worry, just report your problem and we’ll check what’s going on and aim to have you sorted as quickly as we can.

    Updated 2 February 2024

    Report your problem by text message

    Our text service is available 24 hours every day.  

    Text HELP for broadband or Text PHONE for home phone to 07800008121 (charges may apply at your standard rate)

    • We’ll run tests on your connection to find out what’s going on
    • If you need an engineer, we’ll text you in 15 mins to book a slot
    • If no engineer’s needed, our UK based support team will call you within 30 mins to help sort the problem
    • Call backs available Mon-Sun: 8am to 7.30pm

    Quick fixes for broadband or phone

    Try our hints, tips and guides to help with broadband or phone problems

    Turn your router off and on

    Use the power button to turn your router off and on again. If the light doesn't turn blue, use a paper clip to press your router’s factory reset button.

    Router set up

    New customer?

     It may take 10 days for your connection to settle and adjust to the speed estimates provided in your welcome email.

    About broadband speeds

    Broadband problems

    All the info you'll need to sort basic issues with your broadband.

    Troubleshoot broadband

    Home phone

    Follow our steps to fix the most common home phone problems.

    Home phone checklist

    Run a speed test

    You’ll need to run three tests in one day and make a note of your results each time.

    Go to speed test


    If you’re having a problem with your Plusnet Mobile service, our online guides can help.

    Mobile guides

    Was this article helpful?

    More ways to get help

    Plusnet community
    Our customers always have tips to share.
    Talk to our community

    Contact our team
    Message @Plusnet on X (formerly Twitter)
    Or call 0330 1239 123

    My Account
    Manage your bills, packages and details.
    Sign into Broadband
    Sign into Mobile