Cookie Policy

Cookies are small files, stored either in your computer or mobile device's memory, or hard drive when visiting most major websites. They help the site 'remember' if you've visited it before. In some cases the content you see on screen will be tailored to you.

We use cookies on www.plus.net to improve its performance and give you the best experience. To get the most out of our site, your computer or mobile devices (mobile phones/tablets) will need to accept cookies.

By accessing and using our website, you're agreeing to the terms of this policy and our Privacy Policy.

Note: Our cookies don't store financial information, or personal details, e.g. your name or address.

Security - Cookies are used to protect your personal data and prevent fraudulent activity.

Function - Cookies are used during our signup process to allow you to choose and order our services.

Experience - Cookies help to track visitors on our website (i.e. where they've come from, how long they stay and what they look at when on our site). This helps us to improve the services we provide.

Marketing - Cookies let us see how our campaigns are working. This helps us improve our website design, experience and offers.

You can set your browser to block or disable cookies (see the 'Help' menu of your browser to see how), but doing this will mean certain personalised features of this website can't be provided to you.

Some of the cookies used across our site are set by partners of Plusnet (e.g. analytics companies) to track and collect browsing behaviour. Others are used to show specific content to you. (Note: We don't control how these cookies are set).

Cookie name Cookie description Cookie duration
TRADEDOUBLER Allows us to identify the last referring affiliate website and award commission should an order be placed. 1 year
tdtalk Contains a phone number unique to the last referring affiliate website. This number is then displayed in place of the standard Plusnet sales number, ensuring the affiliate can be rewarded for calls they generate. 30 days
signInEventStatus This cookie records anonymous data about successful and failed login attempts. We use this data to identify any potential problems people may encounter when logging in and to then improve the experience for our users. Session
fa_webnumber_url Required for displaying a phone number unique to the last referring affiliate website in place of the standard Plusnet sales number, ensuring the affiliate can be rewarded for calls they generate. 30 days
fa_webnumber_referrer Required for displaying a phone number unique to the last referring affiliate website in place of the standard Plusnet sales number, ensuring the affiliate can be rewarded for calls they generate. 30 days
fa_webnumber_numbers Required for displaying a phone number unique to the last referring affiliate website in place of the standard Plusnet sales number, ensuring the affiliate can be rewarded for calls they generate. 10 minutes
fa_webnumber_parameters Required for displaying a phone number unique to the last referring affiliate website in place of the standard Plusnet sales number, ensuring the affiliate can be rewarded for calls they generate. 10 minutes
pn_actor_id This cookie gives us a better understanding of how customers who are logged in to their Plusnet account use our website across multiple devices, so that we can continually improve our service. Session
Cookie name Cookie domain Cookie description Cookie duration
fujswc optilead.co.uk This cookie is used to store the current session id and allows us to detect if the visitor is still on the Plusnet website. 1 hour after the session ends
fujswc_data optilead.co.uk This cookie records data entered by the visitor in the signup process and can be used to resume the signup session at a later point. 24 hours after the session ends
PHPSESSID analytics.freespee.com Required for displaying a phone number unique to the last referring affiliate in place of the standard Plusnet sales number, ensuring the affiliate can be rewarded for calls they generate. Session
aw2973 awin1.com Stores the ID of the last referring affiliate website, timestamp of the referral and other non-personal data. 30 days
aw2974 awin1.com Stores the ID of the last referring affiliate website, timestamp of the referral and other non-personal data. 30 days
LivePersonID liveperson.net This cookie is used by LivePerson to monitor basic website activity such as the current page and time spent on that page. This data is essential for determining whether to offer assistance to the visitor via LivePerson's online chat service. Disabling or blocking this cookie may limit or prevent the visitor from receiving assistance from LivePerson on this website. 1 year
HumanClickSiteContainer ID_SITEID server.lon.liveperson.net This cookie is used for load balancing purposes by LivePerson, it enables use of LivePerson services to be distributed across a cluster of servers. Disabling or blocking this cookie may limit or prevent the visitor from receiving assistance from LivePerson on this website. Session
HumanClickKEY server.lon.liveperson.net This cookie is used by LivePerson to identify the visitors session on this website. Disabling or blocking this cookie may limit or prevent the visitor from receiving assistance from LivePerson on this website. Session
HumanClickACTIVE server.lon.liveperson.net This cookie (sometimes referred to as an acceptance test cookie) is used only for LivePerson to determine whether cookies can be set by the visitor's browser. Disabling or blocking this cookie may limit or prevent the visitor from receiving assistance from LivePerson on this website. 1 day
HumanClickCHATKEY server.lon.liveperson.net This cookie is used by LivePerson for security purposes to identify each LivePerson chat and voice communication session. Disabling or blocking this cookie may limit or prevent the visitor from receiving assistance from LivePerson on this website. Session
id mookie1.com This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. 8 weeks
OAX mookie1.com This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. 8 weeks
mdata mookie1.com This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. 8 weeks
gookie mookie1.com This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. 6 weeks
sess adnxs.com This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. 1 month
uuid2 adnxs.com This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. 3 months
anj adnxs.com This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. 3 months
id doubleclick.net This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. 30 days
_drt_ doubleclick.net This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. 30 days
.add doubleclick.com This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. 30 days
NID google.com This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. 30 days
PREF google.com This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. 30 days
sb_ track.brighteroption.com This cookie is used to track sales that can be attributed to Facebook activity. 30 days
datr facebook.com This cookie is used to track sales that can be attributed to Facebook activity. 30 days
locale facebook.com This cookie is used to track sales that can be attributed to Facebook activity. 30 days
lu facebook.com This cookie is used to track sales that can be attributed to Facebook activity. 30 days
_e_oPLf_0 facebook.com This cookie is used to track sales that can be attributed to Facebook activity. 30 days
idrxvr xiti.com This cookie is required for the use of Unique Visitors for AT Internet and all data is anonymised. 6 months
tmst xiti.com This cookie is the timestamp used for any source redirection for AT Internet and all data is anonymised. 6 months
xtan xiti.com This cookie is required for the use of Identified Visitors in AT Internet and all data is anonymised. 1 year
xtat xiti.com This cookie is required for the use of Identified Visitors in AT Internet and all data is anonymised. 1 year
xtvrn xiti.com This cookie is required to define new or returning visitors for AT Interent and all data is anonymised. 1 year
xtidc xiti.com This cookie is required for the use of Identified Visitors in AT Internet and all data is anonymised. 1 year
xtvid xiti.com This cookie is required for the use of Identified Visitors in AT Internet and all data is anonymised. 1 year
xtvalCZ xiti.com This cookie is required for data collection for AT Internet, all data is anonymised. 1 year