What are cookies?
Cookies are small files, stored either in your computer or mobile device's memory, or hard drive when visiting most major websites. They help the site 'remember' if you've visited it before. In some cases the content you see on screen will be tailored to you.
We use cookies on www.plus.net to improve its performance and give you the best experience. To get the most out of our site, your computer or mobile devices (mobile phones/tablets) will need to accept cookies.
By accessing and using our website, you're agreeing to the terms of this policy and our Privacy Policy.
Note: Our cookies don't store financial information, or personal details, e.g. your name or address.
What we use cookies for
Security - Cookies are used to protect your personal data and prevent fraudulent activity.
Function - Cookies are used during our signup process to allow you to choose and order our services.
Experience - Cookies help to track visitors on our website (i.e. where they've come from, how long they stay and what they look at when on our site). This helps us to improve the services we provide.
Marketing - Cookies let us see how our campaigns are working. This helps us improve our website design, experience and offers.
Managing cookies
You can set your browser to block or disable cookies (see the 'Help' menu of your browser to see how), but doing this will mean certain personalised features of this website can't be provided to you.
About 3rd party cookies
Some of the cookies used across our site are set by partners of Plusnet (e.g. analytics companies) to track and collect browsing behaviour. Others are used to show specific content to you. (Note: We don't control how these cookies are set).
1st party cookies used
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| TRADEDOUBLER | Allows us to identify the last referring affiliate website and award commission should an order be placed. | 1 year |
| tdtalk | Contains a phone number unique to the last referring affiliate website. This number is then displayed in place of the standard Plusnet sales number, ensuring the affiliate can be rewarded for calls they generate. | 30 days |
| signInEventStatus | This cookie records anonymous data about successful and failed login attempts. We use this data to identify any potential problems people may encounter when logging in and to then improve the experience for our users. | Session |
| __fa_webnumber_url | Required for displaying a phone number unique to the last referring affiliate website in place of the standard Plusnet sales number, ensuring the affiliate can be rewarded for calls they generate. | 30 days |
| __fa_webnumber_referrer | Required for displaying a phone number unique to the last referring affiliate website in place of the standard Plusnet sales number, ensuring the affiliate can be rewarded for calls they generate. | 30 days |
| __fa_webnumber_numbers | Required for displaying a phone number unique to the last referring affiliate website in place of the standard Plusnet sales number, ensuring the affiliate can be rewarded for calls they generate. | 10 minutes |
| __fa_webnumber_parameters | Required for displaying a phone number unique to the last referring affiliate website in place of the standard Plusnet sales number, ensuring the affiliate can be rewarded for calls they generate. | 10 minutes |
| pn_actor_id | This cookie gives us a better understanding of how customers, who are logged in to their Plusnet account, use our website across multiple devices. For example we'll be able to tell which pages are visited often, or lead to customers calling us. We use this information to better meet our customers needs. | Session |
| pn_actor_persist_id | This cookie gives us a greater understanding how Plusnet customers, who have previously (during this session or via a previous session) logged in to their Plusnet account, use our website across multiple devices. For example we'll be able to tell which pages are visited often, or lead to customers calling us. We use this information to better meet our customers needs. | 1 year |
| pn_service_id | This cookie allows us to more quickly respond to logged in customers who use our live chat service to contact us. | Session |
3rd party cookies used
| Cookie name | Cookie domain | Cookie description | Cookie duration |
|---|---|---|---|
| fujswc | optilead.co.uk | This cookie is used to store the current session id and allows us to detect if the visitor is still on the Plusnet website. | 1 hour after the session ends |
| fujswc_data | optilead.co.uk | This cookie records data entered by the visitor in the signup process and can be used to resume the signup session at a later point. | 24 hours after the session ends |
| PHPSESSID | analytics.freespee.com | Required for displaying a phone number unique to the last referring affiliate in place of the standard Plusnet sales number, ensuring the affiliate can be rewarded for calls they generate. | Session |
| aw2973 | awin1.com | Stores the ID of the last referring affiliate website, timestamp of the referral and other non-personal data. | 30 days |
| aw2974 | awin1.com | Stores the ID of the last referring affiliate website, timestamp of the referral and other non-personal data. | 30 days |
| LivePersonID | liveperson.net | This cookie is used by LivePerson to monitor basic website activity such as the current page and time spent on that page. This data is essential for determining whether to offer assistance to the visitor via LivePerson's online chat service. Disabling or blocking this cookie may limit or prevent the visitor from receiving assistance from LivePerson on this website. | 1 year |
| HumanClickSiteContainer ID_SITEID | server.lon.liveperson.net | This cookie is used for load balancing purposes by LivePerson, it enables use of LivePerson services to be distributed across a cluster of servers. Disabling or blocking this cookie may limit or prevent the visitor from receiving assistance from LivePerson on this website. | Session |
| HumanClickKEY | server.lon.liveperson.net | This cookie is used by LivePerson to identify the visitors session on this website. Disabling or blocking this cookie may limit or prevent the visitor from receiving assistance from LivePerson on this website. | Session |
| HumanClickACTIVE | server.lon.liveperson.net | This cookie (sometimes referred to as an acceptance test cookie) is used only for LivePerson to determine whether cookies can be set by the visitor's browser. Disabling or blocking this cookie may limit or prevent the visitor from receiving assistance from LivePerson on this website. | 1 day |
| HumanClickCHATKEY | server.lon.liveperson.net | This cookie is used by LivePerson for security purposes to identify each LivePerson chat and voice communication session. Disabling or blocking this cookie may limit or prevent the visitor from receiving assistance from LivePerson on this website. | Session |
| id | mookie1.com | This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. | 8 weeks |
| OAX | mookie1.com | This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. | 8 weeks |
| mdata | mookie1.com | This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. | 8 weeks |
| gookie | mookie1.com | This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. | 6 weeks |
| sess | adnxs.com | This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. | 1 month |
| uuid2 | adnxs.com | This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. | 3 months |
| anj | adnxs.com | This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. | 3 months |
| id | doubleclick.net | This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. | 30 days |
| _drt_ | doubleclick.net | This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. | 30 days |
| .add | doubleclick.com | This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. | 30 days |
| NID | google.com | This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. | 30 days |
| PREF | google.com | This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. | 30 days |
| sb_ | track.brighteroption.com | This cookie is used to track sales that can be attributed to Facebook activity. | 30 days |
| datr | facebook.com | This cookie is used to track sales that can be attributed to Facebook activity. | 30 days |
| locale | facebook.com | This cookie is used to track sales that can be attributed to Facebook activity. | 30 days |
| lu | facebook.com | This cookie is used to track sales that can be attributed to Facebook activity. | 30 days |
| _e_oPLf_0 | facebook.com | This cookie is used to track sales that can be attributed to Facebook activity. | 30 days |
| idrxvr | xiti.com | This cookie is required for the use of Unique Visitors for AT Internet and all data is anonymised. | 6 months |
| tmst | xiti.com | This cookie is the timestamp used for any source redirection for AT Internet and all data is anonymised. | 6 months |
| xtan | xiti.com | This cookie is required for the use of Identified Visitors in AT Internet and all data is anonymised. | 1 year |
| xtat | xiti.com | This cookie is required for the use of Identified Visitors in AT Internet and all data is anonymised. | 1 year |
| xtvrn | xiti.com | This cookie is required to define new or returning visitors for AT Interent and all data is anonymised. | 1 year |
| xtidc | xiti.com | This cookie is required for the use of Identified Visitors in AT Internet and all data is anonymised. | 1 year |
| xtvid | xiti.com | This cookie is required for the use of Identified Visitors in AT Internet and all data is anonymised. | 1 year |
| xtvalCZ | xiti.com | This cookie is required for data collection for AT Internet, all data is anonymised. | 1 year |
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