Our cookie policy
Change cookie settings
You can change your cookie settings at anytime.
What are cookies and why do we use them?
Cookies are small text files placed on your device when you visit a website or application. Your web browser (such as Google Chrome, Internet Explorer or Mozilla Firefox) then sends these cookies back to the website on each subsequent visit so that they can remember things like preferences.
Cookies are very useful and do lots of different jobs. For example, they enable you to move between our web pages efficiently, they remember your preferences when you visit us again and generally improve your experience when browsing with us. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Cookies last for different lengths of time depending on the job they do. There are session cookies and persistent cookies:
- Session cookies only last for your online session and disappear from your device when you close your browser
- Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie
Your choices
We will only read or write cookies for the preference level you set when you first visit our website.
Please note that cookies set before you changed your settings will still be on your computer. You can remove them using your browser settings.
Our free online tool can help you manage the cookies we use on plus.net. To use it, your web browser needs to support JavaScript - if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings.
We also use a cookie to remember your cookie preferences. This means:
- If you delete all your cookies you will have to update your preferences with us again - we'll ask you when you next visit our website
- If you use a different device, computer profile or browser you will have to tell us your preferences again
The cookies we use
The cookies used on our website fall into one of three categories:
- Essential
- Functional
- Personal
Essential cookies
Essential cookies consist of two types of cookies: Strictly Necessary and Performance cookies.
Strictly Necessary
Strictly necessary cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing.
We use these strictly necessary cookies to:
- Remember information you've entered on order forms when you visit different pages in a single web browser session
- Remember what you've ordered when you get to the checkout page
- Identify you as being logged in to our website
- Make sure you connect to the right service on our website when we make any changes to the way the website works
Cookies we have defined as strictly necessary will NOT be used to:
- Gather information that could be used to advertise products or services to you
- Remember your preferences or username beyond your current visit
Performance
Performance cookies collect information about how you use our website. For example, which pages you visit and if you experience any errors. These cookies are essential to us being able to operate and maintain our website.
These cookies don't collect any information that could identify you – all the information collected is anonymous.
Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.
In some cases, some performance cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed below.
We use performance cookies to:
- Provide statistics on how our website is used
- See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites)
- Help us improve the website by measuring any errors that occur
- Test different designs of our website
Cookies we have defined as performance will NOT be used to:
- Gather information that could be used to advertise products or services to you on other websites
- Remember your preferences or username beyond your current visit
- Target adverts to you on any other website
See our list of essential cookies
1st Party Cookies | Purpose |
---|---|
portalcommonsession, workplacecommonsession, commonsession | Supports the login functionality |
plusnetPhone | Presents the correct 'contact us' number for a particular order or product |
affiliate | Ensures the offer selected on the affiliate page is also shown on the site |
offer | Ensures the offer selected on the affiliate page is also shown on the site |
lastOpenOrderId | Displays customers order status in Member Centre |
plusnet_business | Ensures Business customers gain access to the correct Member Centre functionality |
oiv_count | Decides what content should be shown based on user preferences |
tdtalk | Supports cashback functionality through affiliates |
WT_PENDING | Supports anonymous affiliate analytics tracking |
portal_marketing_closed, oiv_count | Ensures contact & marketing messages don't appear again after being closed |
pn_session, pn_session_secret | Support users logging into the site |
WLR_12_MONTH | Allows users to change/upgrade call features |
COOKIE_REFEERAL_UID | Supports referral functionality |
intReferralIdentifier | Supports referral functionality |
SWITCH_MAC_KEY | Helps the user to switch from different providers |
COOKIE_SIGNUP_COMPLETE | Supports users through signing up & upgrading |
LOCALE | Saves the user's locale in the sign up process |
SIGNUP_PENDING | Supports the user through their sign up journey |
wlr_12_month | Supports promotional functionality on the site |
PHPSESSID | Ensures the correct affiliate contact number is displayed instead of the standard sales number |
SALESJOURNEYID | Supports essential signup functionality |
routerUserGuides, routerUserOrigin | Remembers user's selection of router guides |
pn.expander | Remembers what Community forum boards you have selected to be open or closed |
sourceCookie | Supports tracking sales with affiliates for reporting |
__RequestVerificationToken | ASP.NET MVC anti-forgery verification token |
AWSELB | Amazon elastic load balancing cookie |
incap_ses_[ID], nlbi_[ID], visid_incap_[ID], accept-cookies, ___utmvc | Incapsula - Provides security and protection including supporting virtual firewalls and filters out malicious requests |
PlusnetAuth | Authentication on Plusnet cashback and rewards site |
LimehouseSession | Stores the session id for the customer journey |
linecheckCallAccepted | Saves contact preferences when performing a line check |
currentPromo, defaultFilter | Remembers key information for signup journey e.g. promotional codes |
currentBlock | Lets users carry on where they were after refreshing their browser |
options | Lets users carry on where they were after refreshing their browser |
plusnetDataLayer | Saves information between pages for the user |
isOrWasLoggedIn | Remembers if a user has logged into the site |
isUpdatesExpanded | Remembers if a section is expanded on Service Status page |
[dynamic value equal to the id of service message] | Stores the last time a service message was presented |
auth_user, auth_realm | Supports essential login functionality |
signInEventStatus | Monitors successful and failed login attempts |
subtitle, introductory | Retains offers during sign up |
pn_ieupgradebanner, pn_ie10upgradebanner | Remembers if a user has seen a browser upgrade message |
thistleURL | Supports basket functionality during sign up |
C_PhoneLineCallChargesTariff | Retains phone product selection through sign up |
COS_Phone | Retains call plan selection through sign up |
pn_page_load_type | Supports anonymous tracking |
ecomProducts, ecomStep, ecomSelection | Supports anonymous tracking |
storagePreferences, clientDataSettings | Provides cookie consent banner and stores cookie preferences |
3rd Party Cookies | Purpose |
---|---|
_D9J, bId | Supports tracking sales with affiliates for reporting |
aw2973, aw2974 | Supports tracking sales with affiliates for reporting |
ADRUM, ADRUM_AGENT_INFO, ADRUM_CLIENTINFO, ADRUM_XD_AGENT_ID, ADRUM_XD_AGENT_INFO | Supports site performance monitoring and debugging |
hjClosedSurveyInvites, _hjDonePolls, _hjMinimizedPolls, _hjDoneTestersWidgets, _hjMinimizedTestersWidgets, _hjDoneSurveys, _hjIncludedInSample, _hjShownFeedbackMessage, __hssc, __hssrc, __hstc, _ga, _gid, hubspotutk, mp_*_mixpanel, mp_mixpanel__c | Supports anonymous tracking on how users engage with the site to improve it further |
_ga, _gid, _gat, AMP_TOKEN, _gac_*, _gali | Supports anonymous tracking on how users engage with the site to improve it further |
WTC | Provides anonymous statistics on how our website is used |
WT_CUSTOM | Provides anonymous statistics on how our website is used |
TRACKING_TAG_PENDING | Provides anonymous statistics on how our website is used |
JSESSIONID, PegaIAC | Essential for customer billing |
TRADEDOUBLER, AFFILIATE_ID, strBuyAtP36, _aw_m_, affwin_store, _callwind, COOKIE_REFERRAL_UID | Allows affiliates to identify if a user has made a purchase |
modernizr | Detects capability of the browser |
mbox, mboxPC, mboxSession | Shows the correct content to the user during site tests |
__fs_uid | Supports tracking sales with affiliates |
Functional cookies
Functional cookies are used to provide services or to remember settings to improve your visit.
You decide whether or not these cookies are used, but preventing them may mean we can't offer you some services, and will reduce the support we can offer you, such as 'live chat'.
We use functional cookies to:
- Remember if we've already asked you if you want to fill in a survey
- Provide proactive live chat sessions to offer you support
- Show you when you're logged in to the website
- Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose
- Remember results of tests performed to make the website more relevant to you
Cookies we have defined as functional will not be used to:
- Target you with adverts on other websites
See our list of functional cookies
1st Party Cookies | Purpose |
---|---|
pn_hide_info_member | Retains user's closure of prompts and banners |
pn_hide_info_help | Retains user's closure of informative banners and doesn't present them again |
[dynamic] | Remembers user's selections in help & support |
pn_actor_id, pn_actor_persist_id, pn_service_id | Provides ID's to live chat agent so they can see helpful information for the user |
logged_in_ever | Informs the live chat agent, if the user is a Plusnet customer or not |
3rd Party Cookies | Purpose |
---|---|
ecos.dt, ecos, eds, en-persist, __cfduid | Supports provision of surveys and ensures they're not presented again |
DataTables | Supports sorting & filtering in tables. Retains current state of table. |
_tmptest | Supports sorting & filtering in tables. |
ecos.dt, ecos, eds, en-persist, __cfduid | Supports provision of surveys and ensures they're not presented again |
LPVisitorID, LPVID, lpTabId, lpTestCookie*, lpLastVisit-*, LPSID-*, LPSessionID, lpPmCalleeDfs, LPCID-*, LPCKEY-*, LivePersonID, storage_expiration-*, lpStrMap, UIConf, lpMessaging-*, -lpuw, idpLastDomain, idpLastSiteId, HumanClickSiteContainerID_*, HumanClickKEY, HumanClickACTIVE, HumanClickCHATKEY | Enables live chat functionality on the site to support users in their experience |
Personal cookies
Personal cookies are linked to services provided by our trusted partners, as listed below. You decide whether or not these cookies are used.
We use personal cookies to:
- Link to social networks who may use information about your visit to target advertising to you on other websites
- Provide advertising agencies with information on your visit so that we can present adverts that you may be interested in
- Deliver content, including video content, tailored to your interests and present relevant ads on external sites
See our list of personal cookies
3rd Party Cookies | Purpose |
---|---|
IDE, SID, DSID, FLC, AID, TAID, NID, ANID, __gads, __gac, exchange_uid, id, _drt_, .add, _kuid_, anj, d, mc, mdata, sess, uuid2, HSID, lbcs | Tracks users who have arrived on the site through Google Ads and allows us to target the ads we place on other sites to people who have visited our website |
seg, bounce, uuid2, anj, id | Tracks users who have arrived on the site through search engines and ad campaigns |
fr, c_user, xs, wd, datr, presence, sb, pl, locale, lu, _e_oPLf_0, sb_ | Monitors users who have arrived on the site through Facebook Ads and allows us to target the ads we place on other sites to people who have visited our website |
IDE, NID, anj, id, d, mc, mdata, sess, uuid2, _kuid_ | Monitors users and their purchases who have arrived on the site through Google Ads and allows us to target the ads we place on other sites to people who have visited our website |
IDE, NID, test_cookie | Monitors traffic from search engines |
fujswc, fujswc_data | Monitors sign up progress on the site and if a user has been interrupted or stopped |
Managing cookies
There are ways you can control and manage cookies on your device. Please remember that any settings you change will not just affect the cookies we use. These changes will apply to all websites you visit (unless you choose to block cookies from particular sites).
Managing cookies in your browser
Most browsers will allow you to choose the level of privacy settings you want. You can block all cookies, or accept all cookies or pick a setting somewhere in between. This range lets you control your cookie settings, so you can:
- See what cookies you've got and delete them on an individual basis
- Block third party cookies
- Block cookies from particular sites
- Block all cookies from being set
- Delete all cookies when you close your browser
Deleting cookies means that any preference settings you have made on a website will be lost. If you've set your preferences to opt out of cookies, this setting will be lost too, as that information is stored in a cookie. Blocking all cookies means functionality on our websites will be lost, as described above. We don't recommend turning all cookies off when using our websites.
If you want to reduce your cookie settings at any time – for example, if you accept all cookies, but later decide you don't want a certain type of cookie – you'll need to use your browser settings to remove any cookies dropped on your previous visit. Once you've changed your preference we won't drop anymore cookies of that type.
Find out how to manage your cookies using the most popular browsers below.
Internet Explorer
https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox
https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Google Chrome
https://support.google.com/chrome/answer/95647?hl=en
Further information
Information about cookies
You can read more about cookies at:
http://www.allaboutcookies.org
Internet Advertising Bureau
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:
http://www.youronlinechoices.eu
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