Help & Support

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Monthly payment

a month for months, then
months contract
no annual contract

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Monthly payment total

£xx

One-off payment

One-off payment total

£xx

Included with your package

Summary

Monthly payment

One-off payments

Today's payment

Broadband

Help with setting up your broadband and Wi-Fi, safety and security and fixing connection issues.

Phone

Help with your landline phone, including fixing faults and support if you're getting nuisance calls.

BT Sport

Help fixing BT Sport.

Mobile

Price guides, safety and security, our mobile app and support transferring your mobile to Plusnet.

My account

Help checking your bill, changing your package, moving home and leaving Plusnet.

Email guides

Help setting up Plusnet email, using webmail and dealing with spam.

Legal, pricing and policy

View all articles (A-Z)

Archived articles

Help with your YouView box

Quality of service

Broadband

Help with setting up your broadband and Wi-Fi, safety and security and fixing connection issues.

Phone

Help with your landline phone, including fixing faults and support if you're getting nuisance calls.

BT Sport

Help fixing BT Sport.

Mobile

Price guides, safety and security, our mobile app and support transferring your mobile to Plusnet.

My account

Help checking your bill, changing your package, moving home and leaving Plusnet.

Email guides

Help setting up Plusnet email, using webmail and dealing with spam.

Legal, pricing and policy

View all articles (A-Z)

Archived articles

Help with your YouView box

Quality of service

Sign into My Account

Manage your billing, packages and account details.

Sign into Broadband
Sign into Mobile

Sign into My Account

Manage your billing, packages and account details.

Sign into Broadband
Sign into Mobile

Talk to our Community

We have a huge community of customers and tech experts who can help you.

Talk to our Community

We have a huge community of customers and tech experts who can help you.

Talk to our Community

Get in touch

Our support phone lines are open 7 days a week.

Get in touch

Our support phone lines are open 7 days a week.

Your basket

Monthly payment

Monthly payment total

£xx

One-off payment

One-off payment total

£xx

Included with your package

Summary

Broadband

Phone

BT Sport

Mobile

My account

Email guides

Broadband

Phone

BT Sport

Mobile

My account

Email guides

Can’t find the answer to your question?

Sign into My Account

Sign into My Account

Talk to our Community

Talk to our Community

Get in touch

Get in touch