Help & Support

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Monthly payment

every month for months, then
months contract
no annual contract

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Monthly payment total

£xx

One-off payment

One-off payment total

£xx

Included with your package

Summary

Monthly payment

One-off payments

Today's payment

Broadband

Help with setting up your broadband and Wi-Fi, safety and security and fixing connection issues.

My account

Help checking your bill, changing your package, moving home and leaving Plusnet.

Phone

Help with your landline phone, including fixing faults and support if you're getting nuisance calls.

Email guides

Help setting up Plusnet email, using webmail and dealing with spam.

Mobile

Price guides, safety and security, our mobile app and support transferring your mobile to Plusnet.

BT Sport

Help adding BT Sport to your package or troubleshooting any problems.

Legal, pricing and policy

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Archived articles

Help with your YouView box

Quality of service

Broadband

Help with setting up your broadband and Wi-Fi, safety and security and fixing connection issues.

My account

Help checking your bill, changing your package, moving home and leaving Plusnet.

Phone

Help with your landline phone, including fixing faults and support if you're getting nuisance calls.

Email guides

Help setting up Plusnet email, using webmail and dealing with spam.

Mobile

Price guides, safety and security, our mobile app and support transferring your mobile to Plusnet.

BT Sport

Help adding BT Sport to your package or troubleshooting any problems.

Legal, pricing and policy

View all articles (A-Z)

Archived articles

Accessibility

Help with your YouView box

Quality of service

Sign into My Account

Manage your billing, packages and account details.

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Sign into My Account

Manage your billing, packages and account details.

Sign into Broadband
Sign into Mobile

Talk to our Community

We have a huge community of customers and tech experts who can help you.

Talk to our Community

We have a huge community of customers and tech experts who can help you.

Talk to our Community

Get in touch

Our support phone lines are open 7 days a week.

Get in touch

Our support phone lines are open 7 days a week.

Your basket

Monthly payment

Monthly payment total

£xx

One-off payment

One-off payment total

£xx

Included with your package

Summary

Broadband

My account

Phone

Email guides

Mobile

BT Sport

Broadband

My account

Phone

Email guides

Mobile

BT Sport

Can’t find the answer to your question?

Sign into My Account

Sign into My Account

Talk to our Community

Talk to our Community

Get in touch

Get in touch